Northwestern Medicine Central Dupage Hospital

When those deficiencies happened

1 deficiency in 1 month of the last 36. Last cited May 2024. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

• CMS’s overall star rating: what this means for it is 5 of 5.
• Of the measures behind its star rating: what this means, CMS counts against the national value: mortality, 3 better and 0 worse of 8; safety of care, 3 better and 0 worse of 8; readmission, 1 better and 3 worse of 11.
• Patients rate it 4 of 5 in CMS’s patient survey (1,496 surveys completed, Oct 1, 2024 to Sep 30, 2025): 79% rated it 9 or 10 out of 10, and 82% would definitely recommend it.
• Infections, compared by CMS with the national benchmark (Oct 1, 2024 to Sep 30, 2025): central line bloodstream infections (CLABSI), better than the national benchmark; catheter urinary tract infections (CAUTI), better than the national benchmark; surgical site infections after colon surgery, no different than national benchmark; surgical site infections after abdominal hysterectomy, no different than national benchmark; MRSA bloodstream infections, no different than national benchmark; C. diff infections, better than the national benchmark.
• CMS’s patient safety composite for serious complications, PSI 90, Jul 1, 2022 to Jun 30, 2024: better than the national value.
• Deaths within 30 days, as CMS gives them (Jul 1, 2022 to Jun 30, 2025): heart attack 11%, heart failure 8.9%, pneumonia 14.2%, COPD 7.1%, stroke 11%, heart bypass surgery 1.4%. CMS gives no comparison with the national rate for them in this release.
• Readmissions within 30 days, as CMS gives them (Jul 1, 2023 to Jun 30, 2025): heart attack 12.4%, heart failure 20.8%, pneumonia 17.6%, COPD 20.3%, heart bypass surgery 8.6%, hip or knee replacement 5.6%. CMS gives no comparison with the national rate for them in this release.
• After outpatient care, compared by CMS: unplanned hospital visits after a colonoscopy, no different than the national rate; hospital admissions after outpatient chemotherapy, no different than the national rate; emergency visits after outpatient chemotherapy, no different than the national rate; unplanned hospital visits after outpatient surgery, no different than expected.
• Emergency department patients spent a median of 230 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025), and 4% left before being seen.
• 55% of patients with severe sepsis or septic shock got the care CMS measures, SEP-1 (Oct 1, 2024 to Sep 30, 2025).
• Medicare’s spending per patient here is 1 times the national median (Jan 1, 2024 to Dec 31, 2024).

• Medicare-certified acute care hospital since Jul 1, 1966.
• Ownership: voluntary non-profit - private.
• It is accredited by The Joint Commission, whose surveys stand in for the state’s routine inspections.
• No condition-level: what this means deficiency on record in the last three years.
• Voluntary non-profit - Private.

• CMS doesn’t publish fines or other penalties for hospitals.
• Not among the hospitals whose Medicare payments CMS cut under the Hospital-Acquired Condition Reduction Program for fiscal year 2026.
• 1 deficiency cited in the last three years came from an inspection that included a complaint investigation.

• CMS doesn’t publish staffing levels for hospitals.
• In CMS’s patient survey, patients rate how well its nurses communicated 4 of 5.
• 97% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).

• Northwestern Memorial Healthcare owns 100% directly since Sep 1, 2014.
• 29 owners or officers are people: Anthony K Kesman (corporate director); Jose Carlos Gonzalez-Mendez (corporate director); Bahram Ghaderi (corporate director); James Zallie (corporate director); Michael J Leonard (corporate director); Carol L Bernick (corporate director); Beatrice Correa Rivera (corporate director); Ikechukwu I Chineme (corporate director); Michael J Mullen (corporate director); Aaron S Epstein (corporate director); John J Guido (corporate director); Dean M Harrison (corporate officer); Dean M Harrison (corporate director); Kermit R Crawford (corporate director); Howard B Chrisman (corporate director); Kenneth Hedley (corporate officer); Kenneth Hedley (managing employee (on the payroll)); Thomas A Carey (corporate director); William P Flesch (corporate director); Michele C Montpetit (corporate director); Charles Ruth (corporate director); Joseph R Crane (corporate director); Scott P Serota (corporate director); Forrest R Whittaker (corporate director); James Thorpe (corporate director); Kevin Poorten (corporate director); Scott L Gwilliam (corporate director); Stephen L Davis (corporate director); Deborah S Saran (corporate director).
• CMS’s Provider of Services file records 2 changes of ownership.
• No private-equity firm among the owners CMS lists.
• No real-estate investment trust among the owners CMS lists.

• Of the 7 hospitals CMS lists in Du Page County, 6 have an overall star rating from CMS: 2 rated 5 of 5, 1 rated 4 of 5, 3 rated 3 of 5.
• CMS rates this one 5 of 5.

• CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
• Only complaints that led to a citation appear; complaints that didn’t aren’t published.
• Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
• QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
• CMS doesn’t publish staffing levels for hospitals.
• In its September 2026 release CMS gives no comparison with the national rate for death and readmission rates, though it gives the rates.

• Centers for Medicare & Medicaid Services, Hospital General Information (xubh-q36u).

  Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).

• Centers for Medicare & Medicaid Services, Patient survey (HCAHPS) - Hospital.

  Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).

• Centers for Medicare & Medicaid Services, Healthcare Associated Infections - Hospital (77hc-ibv8).

  Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).

• Centers for Medicare & Medicaid Services, Complications and Deaths - Hospital (ynj2-r877).

  Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).

• Centers for Medicare & Medicaid Services, Unplanned Hospital Visits - Hospital (632h-zaca).

  Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).

• Centers for Medicare & Medicaid Services, Timely and Effective Care - Hospital (yv7e-xc69).

  Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).

• Centers for Medicare & Medicaid Services, Medicare Spending Per Beneficiary - Hospital (rrqw-56er).

  Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).

• Centers for Medicare & Medicaid Services, Hospital-Acquired Condition (HAC) Reduction Program (yq43-i98g).

  Released Aug 13, 2026 and checked Nov 5, 2026. Updated yearly. Public domain (U.S. Government work).

• Centers for Medicare & Medicaid Services, Provider of Services File - Hospital & Non-Hospital Facilities (Hospital_and_other.DATA.Q3_2026.csv).

  Released Oct 14, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).

• Centers for Medicare & Medicaid Services, QCOR Hospital 2567 statements of deficiencies (Hospital_2567s_2010_to_2026YTD.xlsx).

  Released Oct 20, 2026 and checked Oct 27, 2026. Updated monthly. Public domain (U.S. Government work).

• Centers for Medicare & Medicaid Services, Hospital All Owners (Hospital_All_Owners_2026.09.29.csv).

  Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).

• Centers for Medicare & Medicaid Services, Hospital Enrollments (Hospital_Enrollments_2026.09.29.csv).

  Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).

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