Hearth Record

Fresno Surgical Hospital

An acute care hospital in Fresno, California 93710

6125 North Fresno St, Fresno, California 93710. (559) 431-8000.

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The short answer

Record last released by CMS on Oct 20, 2026.

The last 24 months 7 deficiencies in 2 months of the last 36. Last cited Mar 2025. Most serious: Condition-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Condition-level deficiency
For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual.

What did inspectors find?

The last inspection on record was on Mar 14, 2025: a complaint inspection.

7 deficiencies cited in the last three years, 2 of them at condition level, the most serious.

2 deficiencies at condition level, the more serious of CMS’s two levels

Source:

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

When those deficiencies happened

7 deficiencies in 2 months of the last 36. Last cited Mar 2025. Most serious: Condition-level. The last 3 years, to Oct 27, 2026.

7 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

Mar 14, 2025: complaint inspection5 deficiencies
  • Surgical Services

    The inspectors’ words, 151 words

    “SURGICAL SERVICES CFR(s): 482.51 If the hospital provides surgical services, the services must be well organized and provided in accordance with acceptable standards of practice. If outpatient surgical services are offered the services must be consistent in quality with inpatient care in accordance with the complexity of services offered. This Condition is not met as evidenced by: 49538 Based on observation, interview, and record review, the hospital failed to provide surgical services in accordance with acceptable standards of practice when the manufacturer’s instructions for use (IFU) was not followed for Patient (Pt) 1and Pt 1 had to undergo a second procedure to remove a retained foreign object (any surgical instrument, tool, device, or sponge unintentionally left inside a patient’s body after a surgical procedure). (Refer to A-0951) The cumulative effect of this systemic problem resulted in the hospital’s inability to ensure the provision of quality patient care in a safe environment.”

    Rule A0940. Condition-level. From a complaint.

  • Patient Rights: Informed Consent

    The inspectors’ words, 932 words

    “PATIENT RIGHTS: INFORMED CONSENT CFR(s): 482.13(b)(2) The patient or his or her representative (as allowed under State law) has the right to make informed decisions regarding his or her care. The patient’s rights include being informed of his or her health status, being involved in care planning and treatment, and being able to request or refuse treatment. This right must not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate. This Standard is not met as evidenced by: 49538 Based on interview and record review the hospital failed to ensure patient’s rights to make informed decisions about care when the informed consent (a document that shows the surgeon discussed the surgery with the patient and the patient understands what will occur and the risks and benefits of the surgery) was not obtained for one of 20 sampled patients (Pt 1) according to the hospital’s policy and procedure (P&P) titled, “Consents, Operative and Procedural.” This failure denied Pt 1 of her right to consent to decisions about her care. Findings: During a review of Pt 1’s “History and Physical (H&P-a formal assessment of a patient’s health that includes a medical history and physical exam),” dated 1/9/25, the “H&P” indicated Pt 1 was a 67-year-old female admitted to the hospital on 1/10/25 for a right total knee arthroplasty (a surgical procedure that involves replacing the damaged surfaces of the knee joint with artificial components) using robotic assistance (advanced technology to help the orthopedic surgeon perform knee replacement). Pt 1 had a diagnosis of complex tear of the lateral (the outer side) and medial (inner side) meniscus (a crescent-shaped fibrous cartilage between the bones at the knee) to the right knee and unilateral primary osteoarthritis of the right knee. Pt 1 had a past medical history of hypertension (high blood pressure) and right breast cancer. During a review of Pt 1’s “Operative Report,” dated 1/10/25, the “Operative Report” indicated, “ ... PREOPERATIVE DIAGNOSIS: Foreign body, right knee ... PROCEDURE PERFORMED: Right knee irrigation, debridement (a medical procedure that involves removing dead, damaged, or infected tissue from a wound), removal of foreign body, polyethylene (a type of plastic) exchange ... ANESTHESIA: General ... PROCEDURE INDICATION: The patient is a patient who had a right total knee arthroplasty January 10, 2025, which was earlier today. [Pt 1] did well with surgery. She was brought to the PACU area and got her standard 2-view x-rays. Upon reviewing the 2-view x-rays, there was a radiodense (the relative inability of X-rays or radio waves to pass through a material, causing it to appear white or light-colored on a radiograph or image) material in the posterolateral (situated on the side and toward the back of the body) aspect of the knee. Revision x-rays were taken, taking off all dressings to ensure that there was nothing that could be making this superficially. When going back to the trays for the trials of polyethylene, it was noted that the spring for the size 7 polyethylene was missing. This matched the radiodensity that was seen in the x-ray. This was discussed with the patient and the patient’s husband at bedside. Decision was made to go back and do a removal of foreign body ...” During a concurrent interview and record review on 3/13/25 at 2:25 p.m. the Director of Quality (DQ) and Registered Nurse (RN) 1, Pt 1’s electronic health record (EHR-a digital version of a patient’s medical history) was reviewed. RN 1 was unable to locate the informed consent form in Pt 1’s EHR for the second procedure performed on Pt 1 to remove the retained foreign object (object unintentionally left inside a persons body). During an interview on 3/14/25 at 10:33 a.m. with the Interim Chief Nursing Officer (ICNO), the ICNO stated Pt 1 did not have an informed consent form completed and signed for the second procedure to remove the retained foreign body. During a review of the facility’s P&P titled, “Consents, Operative and Procedural,” dated 8/21/19, the P&P indicated, “ ... PURPOSE: To protect the patient against unauthorized procedures being performed. To ensure that patients have been provided with appropriate information to make informed decisions ... PROCEDURE: 1. Consent to Surgery or Special Procedure Form: a. All consent forms will include the following information: planned procedure, as ordered by the physician; name of the surgeon(s); name of the patient ... c. If a procedure is to be added or removed from the consent or the consent has the wrong procedure, wrong laterality, etc., the patient/patient’s legal representative and a licensed nurse will sign a new consent with the correct procedure ... 3. Obtaining Consent: a. Patient/patient’s legal representative will read the consent form. b. Patient/patient’s legal representative will be asked to sign the consent form. If the patient/patient’s legal representative consents to the treatment, a licensed nurse will witness the patient/patient’s legal representative signature on the consent and sign on the consent form ... 5. Documentation a. Obtain the signature of the patient/patient’s legal representative along with the date and time. b. Witnesses ... Licensed nurses and may act as a witness to consent forms ... Witnesses must be present when the form is signed by the patient/patient’s legal representative ... c. Original consent will be placed in the medical record. d. Provide the patient/patient’s legal representative with a copy of the consent. 6. procedures requiring additional consent: Any additional circumstances other than the surgical procedure require patient consent in order to assure patient knowledge of such. a. Any invasive procedures performed after initial procedure would require an additional consent ...””

    Rule A0131. Standard-level. From a complaint.

  • Patient Safety

    The inspectors’ words, 1,752 words

    “PATIENT SAFETY CFR(s): 482.21(a), (c)(2), (e)(3) (a) Standard: Program Scope (1) The program must include, but not be limited to, an ongoing program that shows measurable improvement in indicators for which there is evidence that it will ... identify and reduce medical errors. (2) The hospital must measure, analyze, and track ...adverse patient events ... (c) Program Activities ..... (2) Performance improvement activities must track medical errors and adverse patient events, analyze their causes, and implement preventive actions and mechanisms that include feedback and learning throughout the hospital. (e) Executive Responsibilities, The hospital’s governing body (or organized group or individual who assumes full legal authority and responsibility for operations of the hospital), medical staff, and administrative officials are responsible and accountable for ensuring the following: ... (3) That clear expectations for safety are established. This Standard is not met as evidenced by: 40644 Based on observation, interview and document review, the hospital Quality Assurance and Performance Improvement (QAPI) program failed to adequately investigate and analyze the cause of a retained foreign object (any surgical instrument, tool, device, or sponge unintentionally left inside a patient’s body after a surgical procedure) related to Patient (Pt) 1’s total knee replacement when the QAPI program was unaware of a 2015 published Safety Alert for the coil/spring of the trial device placed into Pt 1 which was identified as the retained foreign object. This failure resulted in the hospital not benefiting from utilizing Safety Alert publications in their investigations and analyses for surgical adverse events and possibly not implementing effective interventions and actions to prevent adverse events. Findings: During a review of the hospital’s “report to [California Department of Public Health]” dated 1/15/25, the report indicated, “ ... Event Details-1/10/25 [at 2:05 p.m.] post [operation] x-ray noted that a small round coil used during [Medical Doctor (MD) 1’s] second case remained in the wound. [MD 1] was trialing different poly liner (also called a trial insert) prior to opening up final implants (the implant that is permanently retained by the patient). During the trialing process, one of the liner trials fell on the ground. Because of this, the back-up set was opened to build a liner trial (tray). The original set opened were all solid liner trials that came in one piece. However, the backup set that was available comes in two pieces, to be able to build whichever size liner trial needed. The liner trial was built and placed in the knee to trial. During the process of removing that liner trial from the knee, a spring on the bottom of one of the instruments became detached and remained in the wound ...” During a concurrent observation and interview on 3/11/25 at 11:05 a.m. with the Director of Surgical Services (DSS), of the actual liner trial used during the first surgery, the liner trial was noted to have two pegs on the underside of the device. One peg had a small, coiled spring around it, approximately 1/4 inch outside diameter. The second peg did not have a spring attached. We observed the second spring, which was in a specimen cup. The DSS stated this was the spring that was retained (left in the patient accidentally) and was removed by Medical Doctor (MD) 1 later the same day in a second surgery. The DSS stated the liner trial that is normally used does not have these springs, and the Scrub Technician (ST - the person who gives the surgical instruments to the surgeon) was not familiar with the model with the springs, and neither was the surgeon. The DSS stated that during their Root Cause Analysis on 1/23/25 (RCA - a systematic process used to identify the underlying causes of a problem, rather than just addressing the symptoms, to prevent recurrence and improve processes) they were unable to find any other cases where the springs have come off during surgery or any previous concerns with the liner trial device. During an interview on 3/11/25 at 12:20 with Medical Doctor (MD) 1, MD 1 stated that when the second insert trial was handed to him, he was aware that the device “looked a little different” but did not notice the little springs that could potentially come off. MD 1 stated the original was dropped, which was why he had to go with the back-up device. MD 1 stated this was not the actual implant, it was the sizing mechanism, used to make sure the actual knee implant was the correct size for the patient. MD 1 stated he always gets an x-ray after his surgeries, and this is how they identified that the spring was left inside Pt 1’s knee. MD 1 stated he went to talk with the patient and spouse immediately and explained what had happened and that they needed to return to surgery to remove something that shouldn’t be there. During a review of a document titled, “URGENT FIELD SAFETY NOTICE” retrieved on 3/11/25 from https://www.hsa.gov.sg/docs/default-source/announcements/field-safety-notices/hsa-6004101-002-15-25_16-fsn.pdf on 3/11/25 at 1:30 p.m., the document indicated, “ ... The Field Safety Notice is being issued due to the potential for the [brand name], which is a small wire spring coil located on the post feature of the Articulation Surface Instruments (Figure 1), to become damaged and disassociate (come off). The [brand name] is constructed from implant grade stainless steel. If the [brand name] is separated from the post, it has the potential to enter the surgical site and be left in the patient if the surgeon is unaware of the disassociation ...” During a review of a document retrieved on 3/11/25 from https://www.jnjmedtech.com/sites/default/files/user_uploaded_assets/pdf_assets/2021-03/ATTUNE%20Cementless%20RP%20Surgical%20Technique%20152619-200910.pdf titled SURGICAL TECHNIQUE FEATURING THE (brand name of knee implant,) the document, distributed by the manufacturer, indicated, “ ...This surgical technique provides guidelines for the implantation of the [brand name] Instrumentation ...Trial Components ... Check for [brand name] spring damage. If damage is observed, replace the damaged component.” During a concurrent interview and document review on 3/11/25 at 2:30, with the DSS and the Manager of Perioperative (during surgery) Services (MPS) 1 the “URGENT FIELD SAFETY NOTICE” dated 6/19/15, was reviewed. The DSS stated, “I’m shocked. We are both shocked to see this.” The DSS stated she was not aware that there was a safety notice on the trial insert used for Pt 1. The MPS stated she has worked in this hospital for 28 years and she was not aware of this “URGENT FIELD SAFETY NOTICE.” MPS stated she is not aware of any urgent safety notices on other devices, but “now I wonder if there are others that we aren’t aware of.” During an interview on 3/13/25 at 9:00 a.m. with Scrub Tech (ST) 1 and Registered Nurse (RN) 2, ST 1 stated he was aware that the back up trial insert was a little different, but he wasn’t aware that there were springs that could come off. ST 1 stated the spring coils are so tiny that you can’t really see them, and he thought it was one solid component. ST 1 and RN 2 stated they were not aware that there was a safety notice in place regarding this trial insert, or any other devices they use in the surgical area. ST 1 stated, “How would I know if there was a safety issue with a device? Shouldn’t the vendor or the hospital be sharing this information with us?” RN 2 stated they weren’t aware that the spring had been left inside the patient until they were doing the next surgery and MD 1 said they were bringing Pt 1 back to the OR because the x-ray showed a “foreign object” in the knee. ST 1 and RN 2 stated they attended the RCA investigation for this incident, and there was no discussion about the device being a safety risk. RN 2 stated if the information had been available about the safety alert, “It probably would have been a different discussion. The focus would have been different.” During an interview on 3/13/25 at 11:10 with the Director of Materials Management (DMM), the DMM stated information regarding recalled equipment and safety alerts come through his office. DMM stated they have a good process for managing recalled equipment, but it is hard to identify equipment that has a safety alert, because they are in the same database as the recalls. DMM stated he cannot produce a list of surgical devices that have safety alerts. During an interview on 3/13/24 at 2:30 with the Interim Chief Nursing Officer (ICNO) and the DSS, the DSS stated she was the coordinator of the RCA on 1/23/25. The DSS stated the RCA did not include that there was a safety alert for the device or that the manufacturer’s instructions included a warning about the coils being at risk of damage and the need for close inspection, because she wasn’t aware of this. The DSS stated the template used to do the RCA did not include doing research to determine if the error had occurred at other facilities or to determine if any safety alerts had been issued regarding the device, and she followed the template. The RCA did not include the need to keep track of instruments and devices with a safety alert or to educate staff on precautions needed if an instrument or device has a safety alert. During an interview on 3/14/25 at 10:18 a.m., the ICNO stated the scrub technician role is the final quality inspection of any instrument prior to handing the instrument to the surgeon. The ICNO stated ST 1 should have been familiar with the trial insert and should have been aware that it could come apart so that he could alert the surgeon. The ICNO stated the RCA in this event was not comprehensive, and more research should have been done before the RCA so the team could have had information about the safety alert prior to the discussion of root causes for the error. During a review of hospital policy titled, “Patient Safety & Performance Improvement Plan 2025 Annual Evaluation,” dated 8/22/24, the document indicated, “PURPOSE: The Patient Safety and Performance Improvement Plan establishes guidelines and processes supporting a comprehensive, effective, organization-wide patient safety program designed to improve patient safety by preventing medical/healthcare errors, injuries, and reducing risks of hospital-acquired conditions (HAC) to patients. The Plan will be evaluated annually on the following elements: Purpose, Scope, Goals and Objectives, and Performance and Effectiveness ... GOALS AND OBJECTIVES ... Support a data collection system to monitor performance improvements of new or revised processes and potential risks throughout the facility..””

    Rule A0286. Standard-level. From a complaint.

  • Administration Of Drugs

    The inspectors’ words, 977 words

    “ADMINISTRATION OF DRUGS CFR(s): 482.23(c)(1), (c)(1)(i) & (c)(2) (1) Drugs and biologicals must be prepared and administered in accordance with Federal and State laws, the orders of the practitioner or practitioners responsible for the patient’s care as specified under §482.12(c), and accepted standards of practice. (i) Drugs and biologicals may be prepared and administered on the orders of other practitioners not specified under §482.12(c) only if such practitioners are acting in accordance with State law, including scope of practice laws, hospital policies, and medical staff bylaws, rules, and regulations. (2) All drugs and biologicals must be administered by, or under supervision of, nursing or other personnel in accordance with Federal and State laws and regulations, including applicable licensing requirements, and in accordance with the approved medical staff policies and procedures. This Standard is not met as evidenced by: 49538 Based on interview and record review, the hospital failed to ensure nursing administered medications in accordance with the physician’s order and hospital’s policy and procedure (P&P) when Patient (Pt) 19 was given one tablet of oxycodone (a narcotic pain medication)-acetaminophen (a mild pain medication) for pain levels of 5/10 (on a scale of 0-10 with 0 being no pain and 10 being the worse pain), when the order was for 2 tablets of oxycodone-acetaminophen for a pain level of 5/10 to 10/10. This failure resulted in Pt 19 not having adequate pain relief and still reported pain after pain medication was given. Findings: During a review of Pt 19’s “History and Physical (H&P-a formal assessment of a patient’s health that includes a medical history and physical exam),” dated 3/3/25, the “H&P” indicated Pt 19 was admitted to the hospital for a transformational lumbar interbody fusion (TLIF-a surgical procedure used to treat chronic back pain and spinal instability in the lower lumbar spine) from L2 to L5 (the lower vertebrae of the lumbar spine). Pt 19’s diagnosis included spinal stenosis (when the space inside the backbone is too small), radiculopathy (injury or damage to nerve roots in the area where they leave the spine), and spondylosis (spondylosis) to the lumbar (the lower part of the spinal column) regions and low back pain. During a concurrent interview and record review on 3/12/25 at 11:30 a.m. with the Director of Inpatient Services (DIS) and Registered Nurse (RN) 1, Pt 19’s “Medication Order (MO),” dated 3/5/25 and “Medication Administration Record (MAR-an electronic record of medications that were given),” dated 3/7/25 to 3/8/25 were reviewed. The “MO” indicated, Pt 1’s pain order was oxycodone/acetaminophen 5 milligrams (mg-unit of measure)/325 mg by mouth every 4 hours as needed for mild pain 1-4 give 1 tablet by mouth and moderate to severe pain (5-10) give 2 tablets by mouth. The “MAR” on 3/7/25 at 7:40 p.m. indicated Pt 19 reported a pain level of 5/10 and she was given one tablet of oxycodone-acetaminophen. The “MAR” on 3/7/25 at 8:40 p.m. indicated Pt 19 reported a pain level of 3/10 after being given the one tablet of oxycodone-acetaminophen. The “MAR” on 3/8/25 at 5:17 a.m. indicated Pt 19 reported a pain level of 5/10 and was given one tablet of oxycodone-acetaminophen. The “MAR” on 3/8/25 at 6:17 a.m. indicated Pt 19 reported a pain level of 2/10 after being given the one tablet of oxycodone-acetaminophen. RN 1 stated the medication order was to give two tablets for a pain level of 5/10 to 10/10. RN 1 stated Pt 19 should have been given the two tablets instead because Pt 19 still reported pain after. The DIS stated the nurse did not follow the order for pain management. During an interview on 3/13/25 at 11:05 a.m. with the DIS, the DIS stated she expected nurses to follow the physician’s order for pain management. The DIS stated nurses should follow the parameters in the pain management order. During an interview on 3/14/25 at 10:18 a.m. with the Interim Chief Nursing Officer (ICNO), the ICNO stated she expected nurses to follow the parameters on the physician’s order for pain management. The ICNO stated nurses should follow the physician’s order as it is written. The ICNO stated nurses should contact the physician for clarification on orders or modifications to an order were needed. During a review of the hospital’s policy and procedure (P&P) titled, “Medication Orders,” dated 8/21/24, the P&P indicated, “ ... PURPOSE: To provide guidelines for the documentation of medication orders and administration of medication per those orders ... PROCEDURE: ... 5. Range Orders ... When a medication order includes a range of dose and/or frequency, clear instructions about how the nurse determines what dose to administer or the time frame in which to administer it must be clear in the order ... Pain Assessment: The nurse will assess a patient’s pain by using the Wong-Baker Scale/Visual Analog Scale to determine pain severity. The following pain scale will apply: ... Mild 1-4 ... Moderate 5-7 ... Severe 8-10 ... Specific to PRN PO pain medication: ln order to protect and uphold patient’s rights, improve response time to treatment of pain, and reduce the risk of adverse outcomes from over sedation, the patient may refuse the full dose (ex: 2 tablets and receive 1 tablet) of a medication indicated by the pain scale or ordered pain protocol ...” During a review of the hospital’s P&P titled, “Pain Management,” dated 2/26/24, the P&P indicated, “ ... PURPOSE: A- To recognize the patient’s right to pain relief and support a multidisciplinary approach to pain assessment and management. B. To provide guidelines for: the recognition and ongoing assessment of pain and its appropriate management consistent with the patient’s age, condition, and ability to understand. C. To establish standards for hospital staff and Licensed lndependent Practitioners (LlPs) for the assessment and management of pain ... POLICY: ... The patient’s self-report of pain is the best measurement tool to use when assessing pain ...””

    Rule A0405. Standard-level. From a complaint.

  • Operating Room Policies

    The inspectors’ words, 2,131 words

    “OPERATING ROOM POLICIES CFR(s): 482.51(b) Surgical services must be consistent with needs and resources. Policies governing surgical care must be designed to assure the achievement and maintenance of high standards of medical practice and patient care. This Standard is not met as evidenced by: 49538 Based on observation, interview and record review, the hospital failed to implement interventions meant to support the effectiveness of the manufacturer’s instructions for use (IFU) for one of one patients (Patient 1). On 1/10/25, during a surgical procedure for Patient (Pt) 1’s right total knee arthroplasty (a surgical procedure that involves replacing the damaged surfaces of the knee joint with artificial components) a retained foreign object (any surgical instrument, tool, device, or sponge unintentionally left inside a patient’s body after a surgical procedure) was identified in Pt 1 post operation. This failure resulted in an unnecessary second procedure for Pt 1 and had the potential for Pt 1 to have an increased risk for infection, additional pain, and additional scarring. Findings: During a review of the hospital’s “report to [California Department of Public Health]” dated 1/15/25, the report indicated, “ ... Event Details-1/10/25 [at 2:05 p.m.] post [operation] x-ray noted that a small round coil used during [Medical Doctor (MD) 1’s] second case remained in the wound. [MD 1] was trialing different poly liner (also called a trial insert) prior to opening up final implants (the implant that is permanently retained by the patient). During the trialing process, one of the liner trials fell on the ground. Because of this, the back-up set was opened to build a liner trial (tray). The original set opened were all solid liner trials that came in one piece. However, the backup set that was available comes in two pieces, to be able to build whichever size liner trial needed. The liner trial was built and placed in the knee to trial. During the process of removing that liner trial from the knee, a spring on the bottom of one of the instruments became detached and remained in the wound ...” During a review of Pt 1’s “History and Physical (H&P-a formal assessment of a patient’s health that includes a medical history and physical exam),” dated 1/9/25, the “H&P” indicated Pt 1 was a 67-yar-old female admitted to the hospital on 1/10/25 for a right total knee arthroplasty (a surgical procedure that involves replacing the damaged surfaces of the knee joint with artificial components) using robotic assistance (advanced technology to help the orthopedic surgeon perform knee replacement). Pt 1 had a diagnosis of complex tear of the lateral (the outer side) and medial (inner side) meniscus (a crescent-shaped fibrous cartilage between the bones at the knee) to the right knee and unilateral primary osteoarthritis (degenerative joint condition affecting only one side of the body) of the right knee. Pt 1 had a past medical history of hypertension (high blood pressure) and right breast cancer. During a concurrent observation and interview on 3/11/25 at 11:05 a.m. with the Director of Surgical Services (DSS,) the actual liner trial used during the first surgery, the liner trial was noted to have two pegs on the underside of the device. The DSS stated one peg had a small, coiled spring around, the outside diameter approximately a quarter of an inch. The second peg did not have a spring attached. A second spring was observed in a specimen cup. The DSS stated this was the spring that was retained (left in the patient accidentally) and was removed by MD 1 later the same day in a second surgery. The DSS stated the liner trial that is normally used does not have these springs, and the Scrub Technician (ST - the person who gives the surgical instruments to the surgeon) was not familiar with the model with the springs, and neither was the surgeon. The DSS stated that during their Root Cause Analysis on 1/23/25 (RCA - a systematic process used to identify the underlying causes of a problem, rather than just addressing the symptoms, to prevent recurrence and improve processes) they were unable to find any other cases where the springs have come off during surgery or any previous concerns with the liner trial device. During an interview 3/11/25 at 12:20 p.m. with Medical Doctor (MD) 1, MD 1 stated that when the second insert trial was handed to him, he was aware that the device “looked a little different” but did not notice the little springs that could potentially come off. MD 1 stated the original was dropped, which was why he had to go with the back-up device. MD 1 stated this was not the actual implant, it was the sizing mechanism, used to make sure the actual knee implant was the correct size for the patient. MD 1 stated he always gets an x-ray after his surgeries, and this was how they identified that the spring was left inside Pt 1’s knee. MD 1 stated he went to talk with the patient and spouse immediately and explained what had happened during the surgery, and that they needed to return to surgery to have it removed. During a review of Pt 1’s “Operative Report,” dated 1/10/25, the “Operative Report” indicated, “ ... PREOPERATIVE (before the surgery) DIAGNOSIS: Foreign body, right knee ... PROCEDURE PERFORMED: Right knee irrigation (flushing a wound or surgical site), debridement (a medical procedure that involves removing dead, damaged, or infected tissue from a wound), removal of foreign body, polyethylene (a type of plastic) exchange ... ANESTHESIA General (a temporary loss of feeling and a complete loss of awareness): ... PROCEDURE INDICATION: The patient is a patient who had a right total knee arthroplasty January 10, 2025, which was earlier today. [Pt 1] did well with surgery. She was brought to the PACU (Post-Anesthesia Care Unit where patients are closely monitored after surgery) area and got her standard 2-view x-rays. Upon reviewing the 2-view x-rays, there was a radiodense (the relative inability of X-rays or radio waves to pass through a material, causing it to appear white or light-colored on a radiograph or image) material in the posterolateral (situated on the side and toward the back of the body) aspect of the knee. Revision (repeating) x-rays were taken, taking off all dressings to ensure that there was nothing that could be making this superficially. When going back to the trays for the trials of polyethylene, it was noted that the spring for the size 7 polyethylene was missing. This matched the radiodensity that was seen in the x-ray. This was discussed with the patient and the patient’s husband at bedside. Decision was made to go back and do a removal of foreign body ...” During a review of a document titled, “URGENT FIELD SAFETY NOTICE” retrieved on 3/11/25 from https://www.hsa.gov.sg/docs/default-source/announcements/field-safety-notices/hsa-6004101-002-15-25_16-fsn.pdf on 3/11/25 at 1:30 p.m., the document indicated, “ ... The Field Safety Notice is being issued due to the potential for the [brand name], which is a small wire spring coil located on the post feature of the Articulation Surface Instruments (Figure 1), to become damaged and disassociate (come off). The [brand name] is constructed from implant grade stainless steel. If the [brand name] is separated from the post, it has the potential to enter the surgical site and be left in the patient if the surgeon is unaware of the disassociation ...” During a review of a document retrieved on 3/11/25 from https://www.jnjmedtech.com/sites/default/files/user_uploaded_assets/pdf_assets/2021-03/ATTUNE%20Cementless%20RP%20Surgical%20Technique%20152619-200910.pdf titled SURGICAL TECHNIQUE FEATURING THE (brand name of knee implant,) the document, distributed by the manufacturer, indicated, “ ...This surgical technique provides guidelines for the implantation of the (brand name) Instrumentation ...Trial Components ... Check for (brand name) spring damage. If damage is observed, replace the damaged component.” During a concurrent interview and document review on 3/11/25 at 2:30, with the DSS and the Manager of Perioperative (during surgery) Services (MPS) 1 the “URGENT FIELD SAFETY NOTICE” dated 6/19/15, was reviewed. The DSS stated, “I’m shocked. We are both shocked to see this.” The DSS stated she was not aware that there was a safety notice on the trial insert used for Pt 1. The MPS stated she has worked in this hospital for 28 years and she was not aware of this “URGENT FIELD SAFETY NOTICE.” MPS stated she is not aware of any urgent safety notices on other devices, but “now I wonder if there are others that we aren’t aware of.” During an interview on 3/13/25 at 9:00 a.m. with Scrub Tech (ST) 1 and Registered Nurse (RN) 2, ST 1 stated he was aware that the back up trial insert used for Pt 1 was a little different, but he wasn’t aware that there were springs that could come off. ST 1 stated the spring coils are so tiny that you can’t really see them, and he thought it was one solid component. ST 1 and RN 2 stated they were not aware that there was a safety notice in place regarding this trial insert, or any other devices they use in the surgical area. ST 1 stated, “How would I know if there was a safety issue with a device? Shouldn’t the vendor or the hospital be sharing this information with us?” RN 2 stated they weren’t aware that the spring had been left inside the patient until they were doing the next surgery and MD 1 said they were bringing Pt 1 back to the OR because the x-ray showed a “foreign object” in the knee. ST 1 and RN 2 stated they attended the RCA investigation for this incident, and there was no discussion about the device being a safety risk. RN 2 stated if the information had been available about the safety alert, “It probably would have been a different discussion. The focus would have been different.” During an interview on 3/14/25 at 10:18 a.m. with the Interim Chief Nursing Officer (ICNO), the ICNO stated the scrub technician role was the final quality inspection of any instrument prior to handing the instrument to the surgeon. The ICNO stated ST 1 should have been familiar with the trial insert and should have been aware that it could come apart so that he could alert the surgeon. The ICNO stated the RCA in this event was not comprehensive, and more research should have been done. The ICNO stated if more information would have been presented before the RCA the team could have had information about the safety alert prior to the discussion of root causes for the error. During a review of the facility’s document titled, “Operating Room (OR) Technician,” undated, the document indicated, “ ... Job Summary: Assists surgeon during operative and invasive procedures (medical procedure that enters the body usually by cutting the skin or inserting instruments into the body). Ensures operating suite is adequately prepared for procedure. Monitors PAR [Periodic Automatic Replenishment-set minimum and maximum quantities of a specific instrument a location should have on hand to ensure adequate supply and prevent shortages or overstocking] level of all surgical instruments and supplies ... Essential Functions: Check all equipment for proper functioning ... Makes decisions reflecting knowledge of assigned case and instruments and/or trays to be pulled for the procedure ...” During a review of the manufacturer’s IFU, undated, the IFU indicated, “ ... The instruments used to implant orthopaedic prostheses (artificial body part that replaces a part that is no longer functional) do not have an indefinite function life. All reusable instruments are subjected to repeated stresses related to bone contact, impaction and routing, cleaning and sterilization (any process that destroys or eliminates germs) process. It is essential that the surgeon and operating theatre staff are fully conversant with the appropriate surgical technique for the instruments and associated implant, if any ... A. Warnings ... Ensure that no instruments or pieces of instruments are left in the surgical site prior to closure, as they may not be detectable using imaging techniques such as X-ray or MRI (Magnetic Resonance Imaging scan that produces three dimensional detailed images of the body) and patient injury may result ... B. Limitations on Reprocessing (process for cleaning, reconditioning, testing and disinfection) ... Carefully inspect devices between uses to verify proper function ... O. Maintenance ... Carefully inspect instruments between uses to verify proper functioning ... P. Inspection and Functional Testing ... [Brand name] devices should be inspected after processing prior to sterilization for: Cleanliness; Damage, including but not limited to, corrosion (rust, pitting) discoloration, excessive scratches, flaking, cracks, and wear; Proper function, including but not limited to cutting tools should be sharp and free from nicks, long thin instruments should be checked for bending and distortion, movement of hinges/joints/box locks and moveable features such as handles, ratchets and couplings, jaws and teeth should align properly and locking mechanisms should fasten ...””

    Rule A0951. Standard-level. From a complaint.

Jul 12, 2024: complaint inspection2 deficiencies
  • Infection Prevention Control Abx Stewardship

    The inspectors’ words, 393 words

    “INFECTION PREVENTION CONTROL ABX STEWARDSHIP CFR(s): 482.42 The hospital must have active hospital-wide programs for the surveillance, prevention, and control of HAIs and other infectious diseases, and for the optimization of antibiotic use through stewardship. The programs must demonstrate adherence to nationally recognized infection prevention and control guidelines, as well as to best practices for improving antibiotic use where applicable, and for reducing the development and transmission of HAIs and antibiotic resistant organisms. Infection prevention and control problems and antibiotic use issues identified in the programs must be addressed in collaboration with the hospital-wide quality assessment and performance improvement (QAPI) program. This Condition is not met as evidenced by: 47205 Based on observation, interview and record review, the hospital failed to ensure a hospital-wide infection control program to prevent sources and transmission of infectious diseases and to adhere to nationally recognized infection prevention and control guidelines when: 1. Hand hygiene was not performed by X-ray Technician (XRAY) 1 when exited and entering operating rooms (OR) (Refer to A750 Finding 1) 2. Two ice dispensing machines had rough textured residue (anything that’s left over when a substance has been removed,) on them. (Refer to A750 Finding 2) 3. Three washer/sterilizer machines (cleans, decontaminates, disinfects, and dries many common reusable medical instruments that are not heat-sensitive and can be submerged in water.) in the Sterile Processing Department Decontamination area had white, rough-textured (having a rough or uneven surface or consistency) residue (anything that’s left over when a substance has been removed,) build-up on machine doors, door casings and machine surfaces (Refer to A750 Finding 3) 4. Shelving in the Sterile Processing Department Decontamination area was soiled with visible debris and with a plastic liner cracking and broken and were not maintained and sanitized. (Refer to A750 Finding 4) 5. The floors in operating room 3 and Sterile Processing Department Decontamination area were visibly stained with brown/black, yellow, and rust-colored stains trapped under the waxed surface and debris in floor corners and under equipment. (Refer to A750 Finding 5) 6. Two of six instrument tray labels on a sterile processing metal tray (two (2) labels per tray) were peeling, lifting, and cracking in the Prep and Pack area of Sterile Processing Department. (Refer to A750 Finding 6) The cumulative effect of these systemic problems resulted in the hospital’s inability to provide care in a safe setting.”

    Rule A0747. Condition-level. From a complaint.

  • Infection Control Surveillance, Prevention

    The inspectors’ words, 4,495 words

    “INFECTION CONTROL SURVEILLANCE, PREVENTION CFR(s): The infection prevention and control program includes surveillance, prevention, and control of HAIs, including maintaining a clean and sanitary environment to avoid sources and transmission of infection, and addresses any infection control issues identified by public health authorities; and This Standard is not met as evidenced by: 47205 Based on observation, interview, and record review, the facility failed to maintain a clean and sanitary environment to avoid sources and transmission of infection when: 1. X-ray Technician (XRAY) 1 was observed to exit Operating Room (OR) 6 and did not perform hand hygiene (handwashing with soap and water or use of an alcohol-based hand sanitizer) after exiting OR 6 and before entering OR 7 in accordance with hospital policy and procedure. 2. Two of two ice dispensing machines; one in the OR and another in the Pre-Operative units had white, rough-textured residue built up on machine surfaces and on water catch trays in accordance with facility policy and procedure. 3. Three of three (Brand Name) washer/sterilizer machines (cleans, decontaminates, disinfects, and dries many common reusable medical instruments that are not heat-sensitive and can be submerged in water.) in the Sterile Processing Department (SPD- the process of cleaning, inspecting, disinfection and sterilization of medical devices used during a surgical procedure) Decontamination (Decon) area (a specific section or designated space where contaminated or soiled items are received, sorted, and prepared for the decontamination process), had white, rough-textured (having a rough or uneven surface or consistency) residue (anything that’s left over when a substance has been removed,) build-up on machine doors, door casings and machine surfaces and staff did not sanitize and maintain the equipment in accordance with hospital P&Ps and manufacturer instructions for use (IFU). 4. Shelving in the SPD Decon area (a specific section or designated space where contaminated or soiled items are received, sorted, and prepared for the decontamination process) was soiled with visible debris and with a plastic liner cracking and broken and were not maintained and sanitized in accordance with hospital policy and procedures and Centers for Disease and control (CDC) guidance. 5. The floors in OR 3 and SPD Decon area were visibly stained with brown/black, yellow, and rust-colored stains trapped under the waxed surface and debris in floor corners and under equipment per hospital policy and procedure on how to clean, care for and maintain the of flooring in each department. 6. Two of six instrument tray labels on a sterile processing metal tray (two (2) labels per tray) were peeling, lifting, and cracking and did not comply with hospital policy and procedures inspection of instruments in the Prep and Pack area of the SPD. These failures had the potential to allow for the spread of infection to all patients in the OR and the Medical-Surgical (MS) units. Findings: 1. During a concurrent observation and interview on 7/9/24 at 1:59 p.m. in the OR unit with the OR Nurse Manager (ORNM) and the SPD Manager (MSPD) an X-ray Technician (XRAY) 1 was observed to exit OR 6, where an active surgery was in progress, and entered OR 7, which was being prepared to receive a surgical patient, without performing hand hygiene (handwashing with soap and water or use of an alcohol-based hand sanitizer) before and after patient contact. The MSPD and ORNM both acknowledged the observation in which XRAY 1 failed to wash hands as expected. MSPD stated at minimum they expect staff to alcohol [wash hands] per facility policy. During an interview on 7/12/24 at 11:00 a.m., with the Director of Nursing (DON), the DON stated her expectations regarding the infection control concerns identified are that immediate action was taken by staff and leaders to correct the findings. DON stated hand hygiene is ongoing, with monitoring continuing but needs to be “amped up” with “secret shoppers [monitoring so staff does not see it being done].” DON stated the expectation and that all staff should be always performing hand hygiene. During a review of policy titled, “Hand Hygiene Guidelines” last revised 11/2018, the policy indicated, ...Purpose: Proper hand washing and Standard/Universal Precautions has been identified as the most effective and simplest way to prevent infections, both inside and outside the hospital. The purpose of hand hygiene is to provide a mechanism whereby the risk of transmitting infection by contamination on the hands of healthcare workers is reduced or eliminated ...Policy: ...Standard Precautions [SP] are a set of infection control practices that healthcare personnel use to reduce transmission of microorganisms in the healthcare setting. SP protect both healthcare personnel and patients from contact with infectious agents. SP include: Hand Hygiene (handwashing with soap and water or use of an alcohol-based hand sanitizer) before and after patient contact and after contact with immediate patient care environment and Personal Protective Equipment (PPE) when exposure to blood, body fluids, excretions, ...or nonintact skin is anticipated ...Basic Hand Hygiene 1. Hands shall always be decontaminated, i.e., washed with soap and water and/or cleaned with an alcohol-based antiseptic agent (e.g. (brand name) gel) before and after each of the following and other similar activities: ...When moving from a contaminated body site to a clean body site during patient care ...After removing gloves ...Wearing gloves is not a substitute for hand hygiene ... Procedure: 1. If hands are not grossly soiled, apply a liberal amount of an approved alcohol-based hand sanitizer (e.g. (brand name) gel) to the palm of hand ...3. If hands are visibly soiled, wash hands with soap and water ...” During a review of policy titled, “Infection Prevention & Control Plan” last revised 2/2024, the policy indicated, “ ...Infection Prevention Goals ...Priority 4- Achieve and maintain hand hygiene compliance throughout the organization ...C. Objective: ...Staff to follow the “Five Moments of Hand Hygiene” established by the [global recognized organization]: 1) before patient contact, 2) before aseptic [free or freed from pathogenic (causing or capable of causing disease) microorganisms (an organism that can be seen only through a microscope)] task, 3) after body fluid exposure risk, 4) after patient contact, and 5) after contact with patient surroundings ...Infection Prevention and Control Focus Areas/Monitoring A. 1. Hand hygiene is recognized as the single most important means of preventing the spread of infection ...” 2. During a concurrent observation and interview on 7/9/24 at 2:50 p.m., with ORNM, MSPD and IP, in the OR and Pre-Operative units, two of two (Brand Name) ice dispensing machines had white textured residue on machine and on ice catch tray. IP stated the ice machines are cleaned daily by Environmental Services (EVS), the white residue looks like “hard water” spots. IP stated the potential for harm if the surface is not residue free is that bacteria can form and cause infection to patients. During an interview on 7/12/24 at 11:00 a.m., with the Director of Nursing (DON), the DON stated her expectations regarding the infection control concerns identified are that immediate action was taken by staff and leaders to correct the findings. DON stated “Environment of Care (EOC)” rounds are not being done. DON stated the expectation is that floors would be clean, equipment is stain free and clean. During a review of policy titled, “Infection Prevention & Control Plan” last revised 2/2024, the policy indicated, “ ...Purpose: A. The Infection Prevention & Control Plan provides a description of the interdisciplinary and systematic approaches developed to reduce the transmission of communicable disease and infection ...Development of Goals ...B ...1. To identify and reduce the risks of acquiring and transmitting infectious agents among patients ...by pursuing sound infection control practices, ...as appropriate. 2. To limit unprotected exposure to pathogens (microorganisms that have the potential to cause infectious diseases). 3. To limit the transmission of infections associated with procedures ...4 ...with the use of medical equipment, devices, and supplies ...6. To maintain hand hygiene compliance ... I. Protecting Sterile Environment: ...1. Appropriate environmental decontamination, general cleanliness, disposal of biohazardous waste ...3. Standards of practice are followed for decontamination, sterilization, processing and storage of supplies and equipment. 4. Standards of aseptic technique and practice are followed that protect the sterile environment from contamination ...” According to the “Food Code”, dated 2017, “ ...4.6 Cleaning of Equipment and Utensils ...4-601.11 Equipment, Food-Contact Surfaces, Nonfood-Contact Surfaces, and Utensils. (C) Nonfood-Contact Surfaces of Equipment shall be kept free of an accumulation of dust, dirt, food residue, and other debris ...” 3. During a concurrent observation and interview on 7/10/24 at 3:24 p.m., in the SPD, with MSPD and IP, three of three (Brand Name) washer/sterilizer machines had white, rough-textured (having a rough or uneven surface or consistency) residue (anything that’s left over when a substance has been removed,) build-up on machine doors, door casings and machine surfaces in both the SPD Clean and SPD Decon areas. IP stated the machines are cleaned daily by EVS, the white residue looks like “hard water” spots, that were difficult to remove. IP stated the potential for harm if the surface is not residue free and smooth is bacteria can form and cross-contaminate (the physical movement or transfer of harmful bacteria from one person, object or place to another) equipment meant to be sterile with the potential to cause infection in patients. During an interview on 7/12/24 at 11:00 a.m., with the Director of Nursing (DON), the DON stated the expectation regarding the infection control concerns identified are that immediate action was taken by staff and leaders to correct the findings. DON stated “Environment of Care (EOC)” rounds are not being done. DON stated the expectation is that floors would be clean, equipment is stain free and clean. According to the “[Brand Name] Operator Manual” (undated) the Operating Manual indicated “ ...6.6 Cleaning Washer/Disinfector Exterior ...The following cleaning procedure should be performed once per week: Clean washer/disinfector exterior using a general purpose cleaner (nonabrasive) for general stains, a stainless-steel stain remover for stubborn stains and a stainless-steel polish to keep equipment looking like new ...NOTE: Contact [Brand Name Company] for information on specific cleaning and descaling products recommended for use with this washer/disinfector ...” During a review of policy titled, “Infection Prevention & Control Plan” last revised 2/2024, the policy indicated, “ ...Purpose: A. The Infection Prevention & Control Plan provides a description of the interdisciplinary and systematic approaches developed to reduce the transmission of communicable disease and infection ...Development of Goals ...B ...1. To identify and reduce the risks of acquiring and transmitting infectious agents among patients ...by pursuing sound infection control practices, ...as appropriate. 2. To limit unprotected exposure to pathogens (microorganisms that have the potential to cause infectious diseases). 3. To limit the transmission of infections associated with procedures ...4 ...with the use of medical equipment, devices, and supplies ...6. To maintain hand hygiene compliance ... I. Protecting Sterile Environment: ...1. Appropriate environmental decontamination, general cleanliness, disposal of biohazardous waste ...3. Standards of practice are followed for decontamination, sterilization, processing and storage of supplies and equipment. 4. Standards of aseptic technique and practice are followed that protect the sterile environment from contamination ...” According to the Centers for Disease Control (CDC), (undated) retrieved 7/17/24 from https://www.cdc.gov/infection-control/hcp/environmental-control/appendix-c-water.html, “ Microorganisms have a tendency to associate with, and stick to surfaces ... These adherent organisms can initiate and develop biofilms (a thin layer of bacteria that adheres to the surface.)” 4. During a concurrent observation and interview on 7/10/24 at 2:56 p.m. in the SPD Decontamination (Decon) area with IP, shelving was soiled with visible debris present and a plastic shelf liner was cracked and broken. IP stated the shelving should be clean and debris [dust] free, with any liners on shelving free of dust and without cracks, breaks or missing pieces. IP stated the potential harm to patients is infection from cross-contamination. During an interview on 7/12/24 at 11:00 a.m., with the Director of Nursing (DON), the DON stated the expectation regarding the infection control concerns identified are that immediate action was taken by staff and leaders to correct the findings. DON stated “Environment of Care (EOC)” rounds are not being done. DON expectation is that equipment is stain free and clean. During a review of policy titled, “Cleaning and Disinfecting Reusable Patient Care Equipment” last revised 10/2023, the policy indicated, “ ... Purpose: ...B... To ensure that proper cleaning and disinfection of reusable patient care equipment is performed after each patient use ... Definitions: A. Cleaning - The physical removal of foreign material, e.g. dust, oil, organic material such as blood, secretions, excretions, and microorganisms. Cleaning reduces or eliminates the reservoirs of potential pathogenic organisms. It is accomplished with water, detergents, and mechanical action. B. Disinfection - The inactivation of disease-producing organisms. Disinfection does not destroy high levels of bacterial spores. Disinfectants are used on inanimate objects. Disinfection usually involves chemicals, heat, or ultraviolet light. Levels of chemical disinfection vary with the type of product used ...Procedure: ...B. All equipment is to be cleaned according to the manufacturer’s recommendations for normal cleaning/disinfecting ...D. Patient care equipment is cleaned, disinfected and/or reprocessed before reuse with another patient or before placed in storage ...H. Follow product recommendations for disinfectants (contact time, etc.) ...J. Allow equipment to air dry for the required time frame before using ...O. All horizontal and frequently touched surfaces will be cleaned daily and immediately when soiled ...” During a review of policy titled, “Infection Prevention & Control Plan” last revised 2/2024, the policy indicated, “ ...Purpose: A. The Infection Prevention & Control Plan provides a description of the interdisciplinary and systematic approaches developed to reduce the transmission of communicable disease and infection ...Development of Goals ...B ...1. To identify and reduce the risks of acquiring and transmitting infectious agents among patients ...by pursuing sound infection control practices, ...as appropriate. 2. To limit unprotected exposure to pathogens (microorganisms that have the potential to cause infectious diseases). 3. To limit the transmission of infections associated with procedures ...4 ...with the use of medical equipment, devices, and supplies ...6. To maintain hand hygiene compliance ... I. Protecting Sterile Environment: ...1. Appropriate environmental decontamination, general cleanliness, disposal of biohazardous waste ...3. Standards of practice are followed for decontamination, sterilization, processing and storage of supplies and equipment. 4. Standards of aseptic technique and practice are followed that protect the sterile environment from contamination ...” 5. During a concurrent observation and interview on 7/10/24 at 2:56 p.m., with ORNM, and IP in OR 3, the floors in OR 3 and SPD Decon area were visibly stained with brown/black, yellow, and rust-colored stains. IP stated the EVS staff cleans floor daily and as needed in between cases with a terminal clean at the end of each day. IP stated the floors are stained due to dirt being trapped under wax. IP stated the floors have not been stripped and waxed in some time due to a vacancy in the EVS department. During a concurrent observation and interview on 7/10/24 at 2:56 p.m., with ORNM, and IP in OR Three, the floors in OR 3 and SPD Decon area were visibly stained with brown/black, yellow, and rust-colored stains. IP stated the EVS staff cleans floor daily and as needed in between cases with a terminal clean at the end of each day. IP stated the floors are stained due to dirt being trapped under wax. IP stated the floors have not been stripped and waxed in some time due to a vacancy in the EVS department. During an interview on 7/11/24 at 10:43 a.m., with EVS Coordinator (EVSC), EVSC stated the floors have not been stripped and waxed since April 2024. During an interview on 7/12/24 at 9:53 a.m., with EVS 1, EVS 1 stated he is aware that hospital P&Ps require the EVS staff to clean the floors in between cases, as needed and when terminal clean is done (a thorough cleaning of a room after use) at the end of the day. EVS 1 stated he has observed the floor looks “dirty with stains maybe waxed in.” EVS 1 stated he reports when the floor needs to be stripped and waxed to a supervisor and believes this is done once a week at night but is not sure because he works day shift. During an interview on 7/12/24 at 11:00 a.m., with the Director of Nursing (DON), the DON stated the expectation regarding the infection control concerns identified are that immediate action was taken by staff and leaders to correct the findings. DON stated the floor needing to be stripped and waxed, and the ongoing process. DON stated “Environment of Care (EOC)” rounds are not being done yet. DON stated the expectation is that floors would be clean. During a review of policy titled, “Infection Prevention & Control Plan” last revised 2/2024, the policy indicated, “ ...Purpose: A. The Infection Prevention & Control Plan provides a description of the interdisciplinary and systematic approaches developed to reduce the transmission of communicable disease and infection ...Development of Goals ...B ...1. To identify and reduce the risks of acquiring and transmitting infectious agents among patients ...by pursuing sound infection control practices, ...as appropriate. 2. To limit unprotected exposure to pathogens (microorganisms that have the potential to cause infectious diseases). 3. To limit the transmission of infections associated with procedures ...4 ...with the use of medical equipment, devices, and supplies ...6. To maintain hand hygiene compliance ... I. Protecting Sterile Environment: ...1. Appropriate environmental decontamination, general cleanliness, disposal of biohazardous waste ...3. Standards of practice are followed for decontamination, sterilization, processing and storage of supplies and equipment. 4. Standards of aseptic technique and practice are followed that protect the sterile environment from contamination ...” During a review of policy titled, “Daily and Terminal Cleaning Procedure of Operating Rooms” last revised 6/2020, the policy indicated, “Purpose: To establish the proper procedure for in-depth cleaning of the operating rooms, core, and associated areas ...Policy: Daily and terminal cleaning of operating rooms will be according to the following procedure. Procedure: ...2. Daily Cleaning Between Cases ...f. Wipe down all contaminated surfaces with disinfectant ...Use a “top-down” technique, saving floor for last ...i. Spray enzymatic cleaner on grossly soiled areas containing blood or fluids. Wet mop entire floor using a clean mop head and and disinfectant ... j. spot clean walls ...3. Daily Terminal Cleaning Procedure: a. Terminal cleaning to be performed at the conclusion of the day’s procedures in each operating room, at the end of the day’s surgery schedule. Each OR will be cleaned during each 24-hour period during the regular work week ...b. Operating rooms ...move all moveable equipment to the center of the room to properly clean the perimeter ...Wash walls ...from ceiling to floor. Was doors from top to bottom ...Wash all fixtures, equipment, furniture, and horizontal surfaces ...and including surgery table, autoclave exteriors, windows ledges, cabinets, IV poles, stools, tables, linen hampers, waste receptacles casters on equipment, ceiling tracks and sprinklers, clocks, tray equipment cords and arms ...Wet scrub floor. Clean baseboards ...c. Core and associated areas wash walls of scrub rooms ...Damp wipe all fixtures, equipment, furniture and horizontal surfaces ...Damp wipe the sub-sterile rooms, counter tops and carts ...Wash sink, faucets and exposed plumbing pipes ...4. Weekly Procedure: ...d. Flood floor area of entire OR: rooms, Core, sub-sterile rooms with disinfectant and machine scrub entire floor, then wet vacuum entire area ...e. ...Take items down from exposed shelves to clean shelves ...” During a review of policy titled, “Housekeeping Cleaning Procedures” last revised 5/2021, the policy indicated, “ ...Cleaning Non-Patient Care Areas Sterile Processing Department ...Daily ...Decontamination Area 1. Decontamination area work surfaces will be cleaned at the end of each shift by housekeeping with an approved disinfectant solution and as often as needed throughout the shift ...Sterile Preparation Area 1. Sterile assembly counters will be cleaned at the beginning of each shift by Sterile Processing with disinfectant solution and as often thereafter as necessary to ensure a lint-free surface. 2. Sterile supply shelving will be cleaned weekly by Sterile Processing Personnel with a disinfectant ...General Cleaning: 1. Wash all horizontal surfaces, including ...ledges, cabinets ...4. Damp wipe lift doors ...6. Damp wipe autoclave doors ...8. Wet mop floor. Clean baseboard ...Weekly 1. Wash walls from ceiling to floor ...2. Scrub and buff floors ...3. Clean all fixtures ...Floor Care ...Wet Mopping ...daily ...Machine Scrubbing Hard Surface Floors ...As needed or as specified in cleaning procedures for specific areas ...Machine Buffing Hard Surface Floors ...As needed ...Stripping and Waxing Floors ...As needed ...” 6. During a concurrent observation and interview on 7/11/24 at 9:10 a.m., in the SPD Prep and Pack Area (the preparation and packaging area refers to a designated space where decontaminated items are processed, inspected, packaged, and prepared for sterilization or storage.), with SPD Technician (SPDT) 2, MSPD and IP, two labels on a sterile processing metal tray were peeling, lifting, and cracking. SPDT 2 stated she “missed” identifying that the two labels were lifting, peeling, and cracking because the label(s) were still “scannable [bar code scan].” SPDT 2 stated during inspection of instruments during packing, checking the label included in the inspection process. SPDT 2 stated the process is to remove the old label using supplies like a scraper and adhesive removal as needed. SPDT 2 stated she then notifies her Lead or Manager to have new labels printed because SPDTs do not have access to print new label [from the computer system]. MSPD stated the maintenance of labels is an “ongoing” process, and the expectation is that staff are identifying labels that need to be changed out and processed immediately. SPDT 2 stated the potential harm in not removing these old labels is that particles of the label can land in the tray or onto instruments and contaminate the tray/instruments, breaking sterility. During an interview on 7/12/24 at 11:00 a.m., with the Director of Nursing (DON), the DON stated her expectations regarding the infection control concerns identified are that immediate action was taken by staff and leaders to correct the findings. DON stated “Environment of Care (EOC)” rounds are not being done. During a review of policy titled, “Cleaning and Disinfecting Reusable Patient Care Equipment” last revised 10/23, the policy indicated, “ ... Purpose: ...B... To ensure that proper cleaning and disinfection of reusable patient care equipment is performed after each patient use ... Definitions: A. Cleaning - The physical removal of foreign material, e.g. dust, oil, organic material such as blood, secretions, excretions, and microorganisms. Cleaning reduces or eliminates the reservoirs of potential pathogenic organisms. It is accomplished with water, detergents, and mechanical action. B. Disinfection - The inactivation of disease-producing organisms. Disinfection does not destroy high levels of bacterial spores. Disinfectants are used on inanimate objects. Disinfection usually involves chemicals, heat, or ultraviolet light. Levels of chemical disinfection vary with the type of product used ...Procedure: ...B. All equipment is to be cleaned according to the manufacturer’s recommendations for normal cleaning/disinfecting ...D. Patient care equipment is cleaned, disinfected and/or reprocessed before reuse with another patient or before placed in storage ...H. Follow product recommendations for disinfectants (contact time, etc.) ...J. Allow equipment to air dry for the required time frame before using ...O. All horizontal and frequently touched surfaces will be cleaned daily and immediately when soiled ...” During a review of policy titled, “Infection Prevention & Control Plan” last revised 2/24, the policy indicated, “ ...Purpose: A. The Infection Prevention & Control Plan provides a description of the interdisciplinary and systematic approaches developed to reduce the transmission of communicable disease and infection ...Development of Goals ...B ...1. To identify and reduce the risks of acquiring and transmitting infectious agents among patients ...by pursuing sound infection control practices, ...as appropriate. 2. To limit unprotected exposure to pathogens (microorganisms that have the potential to cause infectious diseases). 3. To limit the transmission of infections associated with procedures ...4 ...with the use of medical equipment, devices, and supplies ...6. To maintain hand hygiene compliance ... I. Protecting Sterile Environment: ...1. Appropriate environmental decontamination, general cleanliness, disposal of biohazardous waste ...3. Standards of practice are followed for decontamination, sterilization, processing and storage of supplies and equipment. 4. Standards of aseptic technique and practice are followed that protect the sterile environment from contamination ...” During a review of policy titled, “Daily and Terminal Cleaning Procedure of Operating Rooms” last revised 6/2020, the policy indicated, “Purpose: To establish the proper procedure for in-depth cleaning of the operating rooms, core, and associated areas ...Policy: Daily and terminal cleaning of operating rooms will be according to the following procedure. Procedure: ...2. Daily Cleaning Between Cases ...f. Wipe down all contaminated surfaces with disinfectant ...Use a “top-down” technique, saving floor for last ...i. Spray enzymatic cleaner on grossly soiled areas containing blood or fluids. Wet mop entire floor using a clean mop head and and disinfectant ... j. spot clean walls ...3. Daily Terminal Cleaning Procedure: a. Terminal cleaning to be performed at the conclusion of the day’s procedures in each operating room, at the end of the day’s surgery schedule. Each OR will be cleaned during each 24-hour period during the regular work week ...b. Operating rooms ...move all moveable equipment to the center of the room to properly clean the perimeter ...Wash walls ...from ceiling to floor. Was doors from top to bottom ...Wash all fixtures, equipment, furniture, and horizontal surfaces ...and including surgery table, autoclave exteriors, windows ledges, cabinets, IV poles, stools, tables, linen hampers, waste receptacles casters on equipment, ceiling tracks and sprinklers, clocks, tray equipment cords and arms ...Wet scrub floor. Clean baseboards ...c. Core and associated areas wash walls of scrub rooms ...Damp wipe all fixtures, equipment, furniture and horizontal surfaces ...Damp wipe the sub-sterile rooms, counter tops and carts ...Wash sink, faucets and exposed plumbing pipes ...4. Weekly Procedure: ...d. Flood floor area of entire OR: rooms, Core, sub-sterile rooms with disinfectant and machine scrub entire floor, then wet vacuum entire area ...e. ...Take items down from exposed shelves to clean shelves ...” During a review of policy titled, “Housekeeping Cleaning Procedures” last revised 5/2021, the policy indicated, “ ...Cleaning Non-Patient Care Areas Sterile Processing Department ...Daily ...Decontamination Area 1. Decontamination area work surfaces will be cleaned at the end of each shift by housekeeping with an approved disinfectant solution and as often as needed throughout the shift ...Sterile Preparation Area 1. Sterile assembly counters will be cleaned at the beginning of each shift by Sterile Processing with disinfectant solution and as often thereafter as necessary to ensure a lint-free surface. 2. Sterile supply shelving will be cleaned weekly by Sterile Processing Personnel with a disinfectant ...General Cleaning: 1. Wash all horizontal surfaces, including ...ledges, cabinets ...4. Damp wipe lift doors ...6. Damp wipe autoclave doors ...8. Wet mop floor. Clean baseboard ...Weekly 1. Wash walls from ceiling to floor ...2. Scrub and buff floors ...3. Clean all fixtures ...Floor Care ...Wet Mopping ...daily ...Machine Scrubbing Hard Surface Floors ...As needed or as specified in cleaning procedures for specific areas ...Machine Buffing Hard Surface Floors ...As needed ...Stripping and Waxing Floors ...As needed ...””

    Rule A0750. Standard-level. From a complaint.

All 2 inspections in the last three years
Inspections on record
DateVisitWhat the record says
Mar 14, 2025Complaint inspection5 deficiencies cited
Jul 12, 2024Complaint inspection2 deficiencies cited

How do patients fare?

  • CMS gives no overall : “There are too few measures or measure groups reported to calculate a star rating or measure group score.”
  • Of the measures behind its , CMS counts against the national value: mortality, 0 better and 0 worse of 1; safety of care, 0 better and 0 worse of 2; readmission, 1 better and 0 worse of 3.
  • Patients rate it 4 of 5 in CMS’s patient survey (405 surveys completed, Oct 1, 2024 to Sep 30, 2025): 82% rated it 9 or 10 out of 10, and 84% would definitely recommend it.
  • CMS’s patient safety composite for serious complications, PSI 90, Jul 1, 2022 to Jun 30, 2024: no different than the national value.
  • Readmissions within 30 days, as CMS gives them (Jul 1, 2023 to Jun 30, 2025): hip or knee replacement 5.1%. CMS gives no comparison with the national rate for them in this release.
  • After outpatient care, compared by CMS: unplanned hospital visits after outpatient surgery, better than expected.
  • Medicare’s spending per patient here is 0.98 times the national median (Jan 1, 2024 to Dec 31, 2024).
Ratings and measures, as published
MeasureRating
Overall ratingCMS’s overall hospital quality star rating, 1 to 5Not rated
Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 54 of 5

Is it certified, and in good standing?

  • Medicare-certified acute care hospital since Apr 9, 1993.
  • Ownership: proprietary.
  • It is accredited by The Joint Commission, whose surveys stand in for the state’s routine inspections.
  • Cited at in the last three years: it didn’t meet a whole condition of Medicare’s rules for hospitals.
  • Proprietary.
Source:

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Jul 15, 2026. Updated quarterly.

CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

Has it been penalized?

  • CMS doesn’t publish fines or other penalties for hospitals.
  • Not among the hospitals whose Medicare payments CMS cut under the Hospital-Acquired Condition Reduction Program for fiscal year 2026.
  • 7 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Jul 15, 2026. Updated quarterly.

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

What do patients say about their care?

  • CMS doesn’t publish staffing levels for hospitals.
  • In CMS’s patient survey, patients rate how well its nurses communicated 4 of 5.
  • 64% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
Source:

CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.

Who owns it?

  • Fsc Hospital LLC owns 75% directly since Aug 17, 2014; Central California Healthcare Holdings, LLC owns 25% directly since Jul 1, 2015.
  • Usp Fresno, Inc. runs it.
  • 3 owners or officers are people: Eric Boon (corporate officer); Danielle Holdridge-Zeuner (managing employee (on the payroll)); Michael Anaya (corporate officer).
  • CMS’s Provider of Services file records no change of ownership.
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Jul 15, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Central California Healthcare Holdings, LLCOwns 5% or more through other companies100%Jul 1, 2015
Fsc Hospital LLCOwns 5% or more directly75%Aug 17, 2014
Central California Healthcare Holdings, LLCOwns 5% or more directly25%Jul 1, 2015
United Surgical Partners International Inc.Owns 5% or more through other companiesJul 1, 2020
Tenet Healthcare CorporationOwns 5% or more through other companiesJul 1, 2020
Vhs San Antonio Partners LLCOwns 5% or more through other companiesJul 1, 2020
Usp Domestic Holdings Inc.Owns 5% or more through other companiesJul 1, 2020
Chi National Services LLCOwns 5% or more through other companiesJul 1, 2020
United Surgical Partners Holdings Inc.Owns 5% or more through other companiesJul 1, 2020
Central Valley Hospital Investors LLCOwns 5% or more through other companiesJul 1, 2020
Saint Agnes Medical CenterOwns 5% or more through other companiesJul 1, 2020
Saint Agnes/Dignity/Usp Surgery Centers LLCOwns 5% or more through other companiesJul 1, 2020
USPI Holding Company Inc.Owns 5% or more through other companiesJul 1, 2020
USPI Group Holdings Inc.Owns 5% or more through other companiesJul 1, 2020
Usp Fresno, Inc.Owns 5% or more through other companiesJul 1, 2020
Usp Fresno, Inc.Runs it (operational or managerial control)Jul 1, 2020
USPI Holdings Inc.Owns 5% or more through other companiesJul 1, 2020
Hcn Surgery Center Holdings Inc.Owns 5% or more through other companiesJul 1, 2020

How does it compare nearby?

  • Of the 8 hospitals CMS lists in Fresno County, 5 have an overall star rating from CMS: 1 rated 5 of 5, 1 rated 4 of 5, 2 rated 2 of 5, 1 rated 1 of 5.
  • CMS gives this hospital no overall star rating to compare.
Source:

CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
  • QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
  • CMS doesn’t publish staffing levels for hospitals.
  • In its September 2026 release CMS gives no comparison with the national rate for death and readmission rates, though it gives the rates.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 27, 2026.

From the hospital

The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospital will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospital”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

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