Petaluma Valley Hospital
An acute care hospital in Petaluma, California 94954
400 N Mcdowell Blvd, Petaluma, California 94954. (707) 778-1111.
- Medicare payments cut under the HAC Reduction Program (fiscal year 2026)
Watch and the shortlist are kept with a free account, on every device. Your watch list. CMS’s own record is on Care Compare.
The short answer
Record last released by CMS on Oct 20, 2026.
- 4of 5 CMS’s overall rating
- 3of 5 patient survey rating
- 3 deficiencies cited in the last three years (needs attention)
- 99 beds
Each figure’s source sits beside it, in its section below.
What these words mean4
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Condition-level deficiency
- For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual.
What did inspectors find?
The last inspection on record was on Oct 22, 2025: a complaint inspection.
3 deficiencies cited in the last three years, 1 of them at condition level, the most serious.
1 deficiency at condition level, the more serious of CMS’s two levels
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
3 deficiencies in 1 month of the last 36. Last cited Oct 2025. Most serious: Condition-level. The last 3 years, to Nov 5, 2026.
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| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Oct 22, 2025: complaint inspection3 deficiencies
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Infection Prevention Control Abx Stewardship
The inspectors’ words, 349 words
“INFECTION PREVENTION CONTROL ABX STEWARDSHIP CFR(s): 482.42 The hospital must have active hospital-wide programs for the surveillance, prevention, and control of HAIs and other infectious diseases, and for the optimization of antibiotic use through stewardship. The programs must demonstrate adherence to nationally recognized infection prevention and control guidelines, as well as to best practices for improving antibiotic use where applicable, and for reducing the development and transmission of HAIs and antibiotic resistant organisms. Infection prevention and control problems and antibiotic use issues identified in the programs must be addressed in collaboration with the hospital-wide quality assessment and performance improvement (QAPI) program. This Condition is not met as evidenced by: 50168 Based on observation, interview and document review, the facility failed to provide a clean and sanitary environment for 2,092 patients admitted to the hospital and 2,324 surgical cases over a period of 12 months in accordance with the facility’s policy, procedures, and national standards of practice when: 1. The facility failed to ensure the facility was free from tape, adhesive, adhesive residue, and peeling stickers left on surfaces and walls in Sterile Processing Department (SPD, an area in the facility used to clean, disinfect, sterilize, store, and maintain the reusable and surgical medical instruments), Endoscopy reprocessing room, Pre-Operative and Post-Operative Units, Emergency Department, and Medical Surgical Department (Refer to A- 0749); 2. The facility failed to ensure infection control practices were performed in accordance with nationally established standards for instrument cleaning and environmental cleaning in the Endoscopic Storage and the Decontamination Room (Refer to A-0749); 3. The facility failed to provide documented evidence for daily cleaning of the Operating Rooms and Sterile Processing department (Refer to A- 0750); 4. The facility failed to ensure an ice machine in the Post-Operative unit was being cleaned and maintained according to policy and procedure (P&P) and manufacturer’s instructions for use (IFU) (Refer to A-0749); These failures had the potential to expose surgical and hospitalized patients to germs that cause disease. The cumulative effect of these systemic problems resulted in the facility’s inability to comply with the statutorily mandated condition for infection control.”
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Infection Control Program
The inspectors’ words, 4,662 words
“INFECTION CONTROL PROGRAM CFR(s): 482.42(a)(1) The hospital infection prevention and control program, as documented in its policies and procedures, employs methods for preventing and controlling the transmission of infections within the hospital and between the hospital and other institutions and settings; This Standard is not met as evidenced by: 51078 Based on observations, interviews and record review, the facility’s infection prevention and control program (IPCP) failed to ensure a clean and sanitary environment for 2,092 patients admitted to the hospital and 2,324 surgical cases over a period of 12 months in accordance with the facility’s policy, procedures, and national standards of practice for infection control to prevent and control infections among patients, personnel, and visitors when: 1. The IPCP failed to ensure the facility was free from tape, adhesive, adhesive residue, and peeling stickers left on surfaces and walls in the Sterile Processing Department (SPD - an area in the facility used to clean, disinfect, sterilize, store, and maintain the reusable and surgical medical instruments), Endoscopy reprocessing room, recovery room (RR), preoperative (PO) area, emergency department (ED), and the medical surgical (MS) unit. 2. The facility failed to ensure the flooring in the SPD was repaired/replaced when cracks, rips, and tears were identified, 3. The storage procedures for high level disinfection (HLD, a process that kills all microorganisms except for a small number of bacterial spores) instruments were not implemented in accordance with the manufacturer’s instructions for use (IFU) and national standards for six (6) of seven (7) sampled endoscopes, 4. The facility failed to ensure the SPD decontamination room (an area where dirty medical equipment is cleaned) was set up and maintained in accordance with facility adopted nationally recognized infection control guidelines, 5. The facility failed to ensure an ice machine in the RR was cleaned and maintained according to policy and procedure (P&P) and IFU. These failures resulted in unsafe healthcare practices and had the potential to result in cross-contamination (the process by which germs are unintentionally transferred from one substance or object to another, with harmful effect) and increased the risk for the spread of communicable diseases (an illness that can spread from one person to another), potentially adversely affecting the health and safety of patients being cared for in the facility. Findings: During a concurrent facility tour and interview on 10/20/25 at 10:10 a.m., with the Infection Preventionist (IP - responsible for preventing and decreasing infection within the facility), the IP stated the facility adhered to the following nationally recognized guidelines: A. APIC - Association for Professionals in Infection Control (professional association for infection prevention). B. AORN - Association of Perioperative Registered Nurses (professional organization which publishes evidence-based guidelines which define the standards that help keep healthcare workers and surgical patients safe). C. AAMI - Association for the Advancement of Medical Instrumentation (an organization for advancing the development, and safe and effective use of medical technology). D. CDC - Centers for Disease Control and Prevention (the national public health agency of the United States). 1. During a concurrent observation and interview on 10/20/25 at 10:22 a.m., in the SPD prep and pack area (a clean work area in the SPD), with the IP, and the Perioperative Manager (PM, a nurse leader who makes sure everything goes smoothly before, during, and after surgery), several black streaks were observed on the floor adjacent to the Autoclave (a machine used to destroy germs on equipment). The PM validated the black marks and stated it was “adhesive residue”. The PM stated the floor was not “up to standard” and adhesive residue could not be sanitized. During a concurrent observation and interview on 10/20/25 at 10:38 a.m., in the sterile storage area, with the IP, a filing cabinet with two (2) partially peeled labels, a storage bin with three (3) partial peeled paper labels and adhesive residue, and a storage rack with two (2) partially peeled paper labels and adhesive residue were observed. The IP validated the observations and stated peeling labels, and sticky adhesive residue could not be properly cleaned and created a cross-contamination risk that could lead to spread of infectious particles in the facility. During a concurrent observation and interview on 10/20/25 at 11:00 a.m. with the Nurse Educator (NED) 1, a tour of the PO and RR areas of the facility were performed. NED 1 confirmed the following areas of the facility showed improper use of adhesive tape to secure items and to post paper documents without plastic covers: a. A section of a handrail, approximately 12 x 8 inches in size, in a hallway between the lobby and the PO patient care area was broken and held together with large pieces of white adhesive and the edges contained areas of black adhesive residue. b. A cabinet in the desk area between the PO and the RR had paper documents that were affixed to the cabinet door with adhesive tape with peeling edges and contained several areas of adhesive residue. c. An ice machine in the RR area had a large yellow piece of paper affixed to the top of the machine with several pieces of adhesive tape and ice machine surfaces had visible adhesive residue. d. A paper sign in the patient restroom in the RR was affixed to the wall behind the toilet with adhesive tape. e. An automatic hand sanitizer container in the RR was attached to the wall with the bottom portion secured with a large white piece of adhesive tape. During a concurrent observation and interview on 10/20/25 at 1:32 p.m. with the Manager of the Emergency Department and Intensive Care Unit (MEDICU), a tour of the ED was conducted. The MEDICU confirmed the following areas showed improper use of adhesive tape to post paper documents without plastic covers, adhesive residue, and peeling stickers. a. The glass cabinet doors in the trauma bay had several documents affixed with adhesive tape and several areas of adhesive residue. b. The door leading to a supply room had several documents affixed with adhesive tape and had several areas of adhesive residue. c. A medication refrigerator had several documents affixed with adhesive tape and had several areas of adhesive residue. d. The top front corners of the crash cart (a wheeled container carrying medicine and equipment for use in an emergency) had two adhesive stickers that were peeling and contained white adhesive residue around the edges. e. At the nurse’s station was a large piece of paper affixed to the counter with adhesive tape. During a tour of the Endoscope Reprocessing Room on 10/21/25 at 9:12 a.m., with the IP an endoscope reprocessing machine (a special machine that cleans and disinfects medical cameras) with a partially peeled label was observed. The IP validated the observation. During a concurrent observation and interview on 10/22/25 at 8:54 a.m. with NED 1, a tour of the MS unit was conducted. NED 1 confirmed the following areas showed improper use of adhesive tape to post paper documents without plastic covers. a. Several documents were affixed to a large dry-erase board in the main hallway with adhesive tape and several areas of the board contained adhesive residue. b. Several paper documents were found affixed with adhesive tape to the window on the outside of the supply room adjacent to the nurses’ station. c. Several paper documents were found affixed with adhesive tape to the cabinets inside the supply room adjacent to the nurses’ station. During a concurrent interview and document review on 10/22/25 at 9:56 a.m. with the IP, 17 pictures were reviewed showing the areas where unprotected paper (no plastic or wipeable surface), stickers, adhesive tape and adhesive residue had been observed in the facility’s PO area, RR, ED, and MS unit. The IP stated all the pictures indicated inappropriate use of tape, stickers, and paper, and the result was the increased potential for microbes (germs) to grow and flourish by not being able to wipe down these surfaces or clean the areas properly. The IP further stated this microbe growth could lead to hospital acquired infections (HAI, infections that develop in a healthcare setting) and put everyone at risk for the spread of germs including patients, staff, and visitors. During an interview on 10/22/25 at 11:17 a.m. with the Environmental Services (the department or team within a healthcare facility responsible for maintaining a clean, safe, and hygienic environment for patients, staff, and visitors) Director (EVD), and an Environmental Services employee (EVS) 1, EVS 1 stated if she found something difficult to clean in SPD, she notified the supervisor, and a work order was placed. The EVD stated EVS staff had tools and cleaners to remove adhesive residue, and it was an expectation that adhesive residue be removed during daily cleaning. The EVD stated he was unaware of the adhesive residue in the SPD prep and pack area and was not aware of a work order to remove the adhesive residue. A review of the facility P&P titled “Cleaning of Sterile Areas - Surgical Suites and SPD”, dated 5/23, indicated, “Purpose: to clean and disinfect the Surgical Suites and Sterile Processing Department (SPD) in an effort to reduce the spread of infection and thereby maintaining a clean, safe environment for patients and staff”. A review of the facility P&P titled, “2025 Infection Prevention Program Plan”, dated 5/25, indicated, “ ...Purpose ... [Name of facility] will maintain an ongoing Infection Prevention Program designed to prevent, control, and investigate infections and communicable diseases among patients, health care workers, and visitors. The plan shall comply with the Joint Commission Hospital Accreditation Standards (IC.01.05.01) and California Department of Public Health infection prevention regulatory requirements ....2. Scope of Practice ...The [name of facility] Infection Prevention Specialist shall have the authority to institute appropriate surveillance, prevention, and/or control measures when any condition exists that could result in the spread of infection within the hospital ... 6. Surveillance Plan ...Conduct or facilitate infection prevention, environment of care, and isolation rounds ...10. Mitigation ... [Name of facility] uses evidence-based national guidelines ...” A review of ANSI/AAMI “ST79: 2017 - Comprehensive Guide to Steam Sterilization and Sterility Assurance in Health Care Facilities”, indicated, “ ...3.3.5 General facility design requirements: All surfaces (e.g., floors, walls, ceilings, cabinets) should be durable, smooth, and cleanable ... Surfaces that are durable, smooth, and cleanable allow for ease of cleaning and assist in preventing buildup of dirt and debris in crevices ...” According to the CDC, in an undated article from the Environmental Cleaning Procedures | HAIs | CDC titled, “Environmental Cleaning Procedures,” the article indicated, “ ...The clean area (used for storing reprocessed equipment) should: Have shelves that are smooth, non-porous, and easy to clean. Be protected from water and soil, dirt, and dust ...” According to the CDC, in an undated article, retrieved from https://www.cdc.gov/infection-control/hcp/environ mental-control/appendix-c-water.html, the article indicated, “Microorganisms have a tendency to associate with, and stick to surfaces ... These adherent organisms can initiate and develop biofilms [a thin layer of bacteria that adheres to the surface] ...” 2. During a concurrent observation and interview on 10/20/25 at 10:22 a.m., in the SPD prep and pack area with the IP, and the PM, a corner of the floor/wall was observed chipped, cracked, rough, and with a piece missing. The PM and the IP validated the damaged flooring, and the PM stated the flooring was not up to national standards and could not be sanitized. During a concurrent observation and interview on 10/20/25 at 1:55 p.m., in the SPD decontamination room with the IP, the floor was observed to have an approximately 6-inch crack and rip adjacent to the decontamination sink drain. The IP validated the cracked, ripped flooring. During a concurrent interview and record review on 10/22/25, at 9:20 a.m., in an administrative office, with the IP and the Sterile Processing Supervisor (SPS), photos of the SPD prep and pack area, taken 10/20/25 at 9:55 a.m., and photos of the decontamination room taken 10/20/25 at 1:48 p.m. were viewed. The SPS validated the chips, tears, rips, and cracks in the flooring and stated the flooring did not meet standards. The SPS stated she had expressed her concerns to the engineering department and completed a work order. The IP stated, “Cracks in the floor cannot be sanitized,” and explained bacteria can grow in broken flooring. The IP stated, “Bioburden can fall into the cracks and flourish and live”, and the broken cracked flooring cannot be sanitized. During a concurrent interview and document review on 10/22/25, at 10:40 a.m., in an administrative office, with the Area Facilities Director (AFD - responsible for all building and systems upkeep oversight), and the Chief Engineer (CE - responsible for ensuring the building and facility systems work safely and correctly). AFD validated he was aware that several work orders regarding the cracked flooring in the SPD had been submitted and stated the “flooring project was on their radar”. AFD shared an email dated 1/2/25, that indicated “Subject [facility name] SPD decontamination ...Did a walkthrough on Monday of the [facility name] decontamination area, here is a summary of what is needed - Replace Flooring....” The AFD stated the flooring had not been replaced. AFD validated he had been aware that the flooring had needed repair for over nine months and stated nine months “was too long to address an issue”. A review of the facility’s “Quality Control Minutes” from 6/25 through 9/25 indicated there was no discussion about the damaged flooring and no action plan to replace the flooring. A review of the facility’s P & P titled, “Cleaning of Sterile Areas - Surgical Suites and SPD”, dated 5/23, indicated, “Purpose: to clean and disinfect the Surgical Suites and Sterile Processing Department SPD in an effort to reduce the spread of infection and thereby maintaining a clean, safe environment for patients and staff ...” A review of ANSI/AAMI “ST79: 2017 - Comprehensive Guide to Steam Sterilization and Sterility Assurance in Health Care Facilities”, indicated “3.3.5 General facility design requirements: All surfaces (e.g., floors, walls, ceilings, cabinets) should be durable, smooth, and cleanable. Unless otherwise stated ...all processing work areas should conform to the following recommendations. Surfaces that are durable, smooth, and cleanable allow for ease of cleaning and assist in preventing buildup of dirt and debris in crevices. Floors should be level (i.e., should have no ridges or bumps); be constructed of non-particulate or non-fiber shedding materials that will withstand daily or more frequent wet cleaning and the application of chemical cleaning agents ...” 3. During a concurrent observation and interview on 10/20/25 at 11:02 a.m., in the endoscope storage area, with the IP and the PM, seven (7) endoscopes were observed hanging vertically with air channel tubing attached to each endoscope. For six of seven endoscopes, the air channel tubing was touching other air channel tubing. Scopes 1,2,3 and 4, and the air channel tubing connected to each scope were hanging together touching. Scopes 5 and 6 were hanging with their air channel tubing touching. The IP validated the observation. The IP stated the facility followed AAMI ST 91 for endoscope storage and stated the endoscopes were not hanging freely when the air channel tubing was touching. During a concurrent observation and interview on 10/20/25 at 11:10 a.m., in the endoscope storage area, with the Endoscopy Technician (ET), in the presence of the IP, the ET validated the tubing was touching and stated the tubes should not be touching, but she used them anyway. During an interview on 10/20/25 at 11:15 a.m., in the endoscope storage area, with the PM, the PM stated it was not okay to use endoscopes that were touching. The PM stated touching endoscopes had the potential to spread infection. A review of the facility’s P & P titled, “Endoscope Pre-Cleaning and High-Level Disinfection,” dated 10/20/20, indicated, “Policy ... It is the policy of the SPD that Endoscope reprocessing protocols are the minimum basic steps for cleaning, high-level disinfecting, drying, and storing of Gastrointestinal endoscopes. All endoscopes reprocessed at all facilities will be conducted in accordance with Manufacturer’s Instructions for Use (IFU) and in accordance with specifications recommendations supplied by the manufacturer ...10. Storage: a. Endoscopes shall be stored in a manner that will protect it from contamination ...” During a concurrent interview and document review on 10/21/25 with the IP, an e-mail from the endoscope manufacturer infection prevention consultant (IPC), dated 10/21/25, was reviewed. The document indicated “you want to try and avoid the scopes and tubing from touching as much as possible ...” A review of ANSI/AAMI “ST91:2021 Flexible and semi-rigid endoscope processing in health care facilities,” dated 2022, indicated, “11 Storage of processed endoscopes: 11.1 General considerations, Effective storage of flexible and semi-rigid endoscopes is an important aspect of processing to ensure the devices are safe for patient use because it helps provide protection of the endoscopes and accessories and prevents recontamination of the devices ...11.2.1 Storage procedures: Endoscopes are to be stored in an area that is clean, well-ventilated, and dust-free in order to keep the endoscopes dry and prevent exposure to potentially hazardous microbial contamination (unwanted germs on clean or sterile equipment that could make people sick). They should be stored in a manner that will protect them from damage or contamination ...There should be sufficient space between and around endoscopes to prevent them hitting one another ... Rationale: When flexible and semi-rigid endoscopes are hung in the vertical position, coiling or kinking is prevented. Following recommended storage practices facilitates drying and decreases the potential for contamination ...” 4. During a tour of the decontamination room on 10/20/25 at 1:55 p.m., with the IP and the Sterile Processing Technician (SPT) the following concerns were identified: a. The eyewash station was attached to the decontamination sink. b. Approximately 10 instrument stringers (a metal holder used to keep surgical instruments open during washing and sterilizing) were hanging on the eyewash station. c. There was a contaminated instrument cart with dirty instruments and equipment stored next to the ultrasonic machine, which was on a portable supply cart holding brushes for cleaning instruments. d. The ultrasonic machine had a hose that drained directly into a hopper (a big powerful sink used to get rid of dirty water or waste) without a splash guard (a barrier to protect workers and clean surfaces from getting splashed with dirty water or germs). e. There was no handwashing sink in the decontamination room. f. There was no designated space for donning (putting on) and doffing (removing) personal protective equipment (PPE - specialized clothing such as gowns, gloves, masks, shoe covers, hair covers to wear to act as a barrier for potential infectious materials, chemicals, or physical hazards that could cause injury or illness). These observations were validated by the SPT and the IP. During an interview on 10/20/25 at 1:57 p.m., with the SPT in the decontamination room, the SPT stated the facility followed AAMI ST 79 for decontamination. The SPT stated the decontamination room was not “ideal” and there was not enough space for storage. During an interview on 10/20/25 at 2:10 p.m., in an administrative office with the IP and the PM, the IP validated decontamination room observations with the PM and stated the eyewash station should not be on a decontamination sink because of the “potential for infectious material to splash onto staff”. The IP stated stringers hanging on the eyewash station could interfere with the use of the eyewash station. During an interview on 10/21/25 at 3:02 p.m., in an administrative conference room with the IP, and the Infection Control Manager (ICM), the IP stated it was her expectation that the facility followed best practice for infection control, and the decontamination area did not meet minimum standards set forth in AAMI. The IP stated she was aware of the issues in the decontamination area. During a concurrent interview and record review on 10/22/25, at 9:20 a.m., in an administrative office, with the IP and the SPS, photos of the decontamination room taken on 10/20/25 at 1:51 p.m., were viewed by the SPS. The SPS stated there was no worktable or workstation per AAMI standards and “there should be”. The SPS stated there was no separate handwashing sink, staff used the first sink for handwashing but that was not a AAMI standard. The SPS stated there was no space to put on and take off PPE effectively. The SPS reviewed the AAMI ST 79 , and stated to comply with AAMI standards the decontamination room needed to have a handwashing sink, the eyewash station moved from the decontamination sink, a flat surface or workstation, and proper storage for clean items. The SPS and IP stated the decontamination room did not meet AAMI standards. During an interview on 10/22/25 at 9:57 a.m., in an administrative office with the AFD and the CE, the AFD stated during environment of care (EOC) rounds they had not noticed the ultrasonic machine drain hose. The AFD stated the ultrasonic machine was not “hard piped” and stated the ultrasonic IFU indicated a suitable drain was required. The AFD stated the hose draining into a hopper was not a “suitable drain”. The AFD validated there was no splash guard on the hopper and stated the lack of splash guard “added to the infection control concerns” in the facility. A review of the facility’s P&P titled, “2025 Infection Prevention Program Plan,” dated 5/25, indicated, “ 1 Purpose [name of facility] will maintain an ongoing Infection Prevention Program designed to prevent, control, and investigate infections and communicable diseases among patients, health care workers, and visitors. The plan shall comply with The Joint Commission Hospital Accreditation Standard (IC.01.05.01) and California Department of Public Health infection prevention regulatory requirements ...2. Scope of Practice ... [Name of facility] Infection Prevention Specialist shall have the authority to institute appropriate surveillance, prevention, and/or control measures when any condition exists that could result in the spread of infection ...” A review of an IFU titled, “[Company name] SI Digital, User Manual”, dated 7/08, indicated, “1. Unpack the machine and place it on a sturdy, level surface. The unit should be positioned within 1.83m [meter] of a 13A [type of water line]mains supply and, if possible, a suitable drain and hot and cold-water supplies ...” A review of ANSI/AAMI “ST79: 2017 - Comprehensive Guide to Steam Sterilization and Sterility Assurance in Health Care Facilities”, indicated, “3.3.5 General facility design requirements: All surfaces (e.g., floors, walls, ceilings, cabinets) should be durable, smooth, and cleanable. Unless otherwise stated ...all processing work areas should conform to the following recommendations. Surfaces that are durable, smooth, and cleanable allow for ease of cleaning and assist in preventing buildup of dirt and debris in crevices ...3.3.6.1 Decontamination area/room 3.3.6.1.1 Design considerations: The decontamination area/room should ... have three-section sinks that ...include attached solid counter or adjacent work surfaces on which to place soiled and clean items separately ...3.3.6.1.2 Space consideration ...The decontamination room/area should include designated space for ...b) storage of PPE, cleaning supplies ...3.2.1.2 Decontamination area/room ...Design considerations should include ...j) personal comfort and safety requirements, including a system to separate soiled ...and other such supplies from extra supplies in storage so that personnel not wearing PPE can acquire the supplies for other areas without being exposed to contaminated items, PPE requirements, including space for donning and removing, disposal and storage ... k) quality and placement of hand sanitizers and sinks designated only for hand hygiene ...3.2.2 Functional workflow patterns: The sterile processing department/area should include a) functionally separate areas within the decontamination area/room for ...d) adequate space for all functions and equipment, with related functions in close proximity to maximize efficiency; ...e) systems to contain contaminants and minimize employee exposure to bloodborne and other potentially infectious organisms; and f) a workflow pattern that allows items to move progressively from being contaminated to being safe to handle ...Rationale: Adherence to these functional design recommendations helps contain potential contaminants within a particular portion of the decontamination are and thus helps prevent cross-contamination or recontamination ...3.3.7 Emergency eyewash/shower equipment ....Eyewash stations should not be in a location that requires flushing of the eyes in a decontamination sink ...” A review of AORN “Guideline for Care and Cleaning of Surgical instruments (2025),” indicated, “4. Sterile Processing Area ...4.3 Do not clean or decontaminate instruments in sinks where eyewash stations are located or hand hygiene is performed. Cleaning soiled instruments can contaminate the sink and faucet, which can contaminate the person using the sink for clean activities, such as hand washing, surgical hand antisepsis, or flushing their eyes. 4.4 the decontamination area must contain an eyewash station and a dedicated hand hygiene sink. The Occupational Safety and Health Administration (OSHA) requires that an eyewash station be provided in areas where chemicals that are hazardous to eyes are located. Hand hygiene facilities are required by OSHA for use after removal of PPE ...4.5 Equip the decontamination area with ...storage space for PPE and cleaning supplies ...” 5. During a concurrent observation and interview 10/20/25 at 11:18 a.m. with the NED 1 in the RR, a small ice machine was observed sitting on the counter. NED 1 stated she was “pretty sure” the ice machine was intended for patient consumption, and she did not know who was responsible for the cleaning and maintenance of the machine. During an interview on 10/21/25 at 2:46 p.m. with Registered Nurse (RN) 5, RN 5 stated the ice machine sitting on the counter in the RR was used to give patients ice chips and to put in their water while recovering from surgery. During an interview on 10/21/25 at 2:50 p.m. with the PM, the PM stated the ice machine was cleaned once a month by staff in the RR, but she could not provide any cleaning logs or evidence of staff cleaning the ice machine. During an interview on 10/21/25 at 3:03 p.m. with the IP, the IP stated the small ice machine in the RR was purchased in October of 2024. During an interview on 10/22/25 at 10:41 a.m. with the IP, the IP stated the expectation was for the ice machine in the RR to be internally and externally cleaned according to the facility’s P&P and the outcome of not doing so could have the potential to make the entire hospital population sick including patients, visitors, and staff. During an interview on 10/22/25 at 10:55 a.m. with the AFD. AFD stated the Engineering Department oversaw all cleaning and maintenance of the ice machines in the hospital. AFD stated the ice machine in the RR was put into use without their knowledge. AFD stated the ice machine was not properly checked and added to the cleaning schedule when installed. AFD stated the ice machine had not been cleaned or serviced by the engineering department since it was put into use over a year ago. The AFD further stated the outcome of not performing the proper internal cleaning of an ice machine could lead to Legionella (a bacteria that causes Legionnaires’ disease, a type of pneumonia) and calcium build up which could negatively affect the health and safety of all patients, staff, and visitors at the facility. During a review of the facility’s P&P titled, “Ice and Ice Machine, 535”, dated 5/23, the P&P indicated, “Equipment is used and maintained in a safe and sanitary manner ...Ice supply is treated as food. It is kept clean, safe, and sanitary. Methods used for making, storing, and dispensing ice do not allow contamination to occur ...The exterior surfaces of the ice machines in the ...units are cleaned and sanitized by Nursing or EVS ...The inside of the ice machines are maintained by Engineering through semi-annual cleaning and sanitizing following manufacturer guidelines. Record of ice machine preventative maintenance is retained by Engineering”. During a review of the (name of manufacturer) IFU titled, “Ice Maker Use & Care”, undated, the IFU indicated, “Clean ...Change water in the water reservoir every 24 hours to ensure reasonable hygiene level ...System Cleaning/Sanitizing Procedure ... ...perform monthly cleaning to remove mineral deposits”.”
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Infection Control Surveillance, Prevention
The inspectors’ words, 345 words
“INFECTION CONTROL SURVEILLANCE, PREVENTION CFR(s): The infection prevention and control program includes surveillance, prevention, and control of HAIs, including maintaining a clean and sanitary environment to avoid sources and transmission of infection, and addresses any infection control issues identified by public health authorities; and This Standard is not met as evidenced by: 50168 Based on observation, interview, and record review, the hospital failed to maintain a clean and sanitary environment for 2324 patients who had surgery at the hospital over the previous 12 months when terminal cleaning (set of thorough cleaning procedures done at the end of the day) logs had missing documentation of cleaning in the Sterile Processing Department (SPD, responsible for washing and sterilizing surgical equipment prior to reuse), and four of five Operating Rooms (OR). This failure created an increased risk of infections for the patients having surgery in the hospital in the last 12 months. Findings: During a concurrent interview and record review on 10/22/25 at 10:50 am with Infection Preventionist (IP) terminal cleaning logs for SPD and ORs were reviewed. IP stated terminal cleaning was required OR rooms even if rooms had not been used. OR terminal cleaning log was missing initials verifying cleaning for ORs 1-4 on 8/8/25. IP stated 8/8/25 was a Friday, and there were OR cases on that day. IP stated the ORs should have been terminally cleaned. Logs were reviewed for cleaning of the SPD. The terminal cleaning log for the decontamination area (where surgical instruments are cleaned prior to being sterilized) and the log for the clean room (a room where instruments are wrapped and packed after washing) were missing initials for 4/4/25. IP confirmed that cleaning logs were missing initials to verify cleaning had been done. IP stated rooms in which surgical equipment is cleaned after use and reprocessed for further use need to be cleaned daily. During a review of a facility policy titled, “Cleaning of Sterile Areas-Surgical Suites and SPD,” dated 5/23, the policy indicated that for terminal cleaning “Environmental Services Staff (EVS) .... sign and date the terminal cleaning log.””
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Oct 22, 2025 | Complaint inspection | 3 deficiencies cited |
How do patients fare?
- CMS’s overall CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System. for it is 4 of 5.
- Of the measures behind its CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System., CMS counts against the national value: mortality, 0 better and 0 worse of 5; safety of care, 0 better and 0 worse of 3; readmission, 0 better and 1 worse of 7.
- Patients rate it 3 of 5 in CMS’s patient survey (246 surveys completed, Oct 1, 2024 to Sep 30, 2025): 67% rated it 9 or 10 out of 10, and 70% would definitely recommend it.
- Infections, compared by CMS with the national benchmark (Oct 1, 2024 to Sep 30, 2025): C. diff infections, no different than national benchmark.
- CMS’s patient safety composite for serious complications, PSI 90, Jul 1, 2022 to Jun 30, 2024: no different than the national value.
- Deaths within 30 days, as CMS gives them (Jul 1, 2022 to Jun 30, 2025): heart failure 11.6%, pneumonia 14.9%, COPD 8.6%, stroke 12.7%. CMS gives no comparison with the national rate for them in this release.
- Readmissions within 30 days, as CMS gives them (Jul 1, 2023 to Jun 30, 2025): heart failure 21.7%, pneumonia 17.4%, COPD 19.6%, hip or knee replacement 6%. CMS gives no comparison with the national rate for them in this release.
- After outpatient care, compared by CMS: unplanned hospital visits after a colonoscopy, no different than the national rate; unplanned hospital visits after outpatient surgery, no different than expected.
- Emergency department patients spent a median of 170 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025), and 2% left before being seen.
- 67% of patients with severe sepsis or septic shock got the care CMS measures, SEP-1 (Oct 1, 2024 to Sep 30, 2025).
- Medicare’s spending per patient here is 0.97 times the national median (Jan 1, 2024 to Dec 31, 2024).
CMS, Hospital General Information, Patient survey (HCAHPS) - Hospital, Healthcare Associated Infections - Hospital, Timely and Effective Care - Hospital and Medicare Spending Per Beneficiary - Hospital. Released Aug 13, 2026. Updated quarterly.
CMS, Complications and Deaths - Hospital and Unplanned Hospital Visits - Hospital. Released Sep 30, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Overall ratingCMS’s overall hospital quality star rating, 1 to 5 | 4 of 5 |
| Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 5 | 3 of 5 |
Is it certified, and in good standing?
- Medicare-certified acute care hospital since Jul 1, 1966.
- Ownership: voluntary non-profit - other.
- It is accredited by The Joint Commission, whose surveys stand in for the state’s routine inspections.
- Cited at For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. in the last three years: it didn’t meet a whole condition of Medicare’s rules for hospitals.
- Voluntary non-profit - Other.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Has it been penalized?
- CMS doesn’t publish fines or other penalties for hospitals.
- CMS cut its Medicare payments by 1% for fiscal year 2026 under the Hospital-Acquired Condition Reduction Program, which does so for the quarter of hospitals that fare worst on conditions patients get in hospital.
- 3 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
| Date | What | Detail |
|---|---|---|
| Medicare payment reduction (HAC Reduction Program) | Fiscal year 2026: 1% of Medicare payments |
What do patients say about their care?
- CMS doesn’t publish staffing levels for hospitals.
- In CMS’s patient survey, patients rate how well its nurses communicated 3 of 5.
- 76% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.
Who owns it?
- Norcal Healthconnect LLC owns 100% directly since Jan 1, 2021.
- Providence Health & Services - Washington and Western Healthconnect and St. Joseph Health System and St Joseph Health Northern California LLC run it.
- 21 owners or officers are people: James C Devore (corporate director, 0%); Marwa W Kilani (corporate director, 0%); Judith L Coffey (corporate director); Michael Hernandez (corporate director, 0%); Susan M Georgino (corporate director, 0%); Katherine R Gray (corporate director, 0%); John Aryanpur (corporate director); Jennielynn Holmes (corporate director, 0%); Katherine Francis Broderick (corporate officer, 0%); Christopher A Wills (corporate director, 0%); Robert Curtis Kauffman-Pickelle (corporate director, 0%); James Martin (corporate officer, 0%); Donald Wayne Anderson (corporate officer, 0%); Gregory David Hoffman (corporate officer); Scott E Ciesielski (managing employee (on the payroll), 0%); Laureen T Driscoll (corporate officer, 0%); Joseph D Wilkins (corporate director, 0%); Karen F Summers (corporate director, 0%); Jason M Reuben (corporate officer, 0%); Charles P Miller (corporate director, 0%); Margaret M Curran (corporate director, 0%).
- CMS’s Provider of Services file records 2 changes of ownership, the latest on Jan 1, 2021.
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Norcal Healthconnect LLC | Owns 5% or more directly | 100% | Jan 1, 2021 |
| Providence Health & Services - Washington | Runs it (operational or managerial control) | 0% | Jan 1, 2021 |
| Western Healthconnect | Runs it (operational or managerial control) | 0% | Jan 1, 2021 |
| St. Joseph Health System | Runs it (operational or managerial control) | 0% | Jan 1, 2021 |
| St Joseph Health Northern California LLC | Runs it (operational or managerial control) | 0% | Jan 1, 2021 |
How does it compare nearby?
- Of the 7 hospitals CMS lists in Sonoma County, 5 have an overall star rating from CMS: 1 rated 5 of 5, 1 rated 4 of 5, 2 rated 3 of 5, 1 rated 2 of 5.
- CMS rates this one 4 of 5.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
| Place | Overall star rating |
|---|---|
| Sonoma Valley Hospital | 2 |
| Providence Santa Rosa Memorial Hospital | 3 |
| Sutter Santa Rosa Regional Hospital | 5 |
| Kaiser Foundation Hospital-Santa Rosa | 3 |
| Healdsburg Hospital | Not given |
| Aurora Behavioral Healthcare-Santa Rosa, LLC | Not given |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
- QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
- CMS doesn’t publish staffing levels for hospitals.
- In its September 2026 release CMS gives no comparison with the national rate for death and readmission rates, though it gives the rates.
Sources
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Centers for Medicare & Medicaid Services, Hospital General Information (xubh-q36u).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Patient survey (HCAHPS) - Hospital.
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Healthcare Associated Infections - Hospital (77hc-ibv8).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Complications and Deaths - Hospital (ynj2-r877).
Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Unplanned Hospital Visits - Hospital (632h-zaca).
Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Timely and Effective Care - Hospital (yv7e-xc69).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Medicare Spending Per Beneficiary - Hospital (rrqw-56er).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital-Acquired Condition (HAC) Reduction Program (yq43-i98g).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated yearly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Provider of Services File - Hospital & Non-Hospital Facilities (Hospital_and_other.DATA.Q3_2026.csv).
Released Oct 14, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR Hospital 2567 statements of deficiencies (Hospital_2567s_2010_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 27, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital All Owners (Hospital_All_Owners_2026.09.29.csv).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital Enrollments (Hospital_Enrollments_2026.09.29.csv).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the hospital
The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
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