Usc Verdugo Hills Hospital
An acute care hospital in Glendale, California 91208
1812 Verdugo Blvd, Glendale, California 91208. (818) 790-7100.
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The short answer
Record last released by CMS on Oct 20, 2026.
- 4of 5 CMS’s overall rating
- 3of 5 patient survey rating
- 2 deficiencies cited in the last three years
- 158 beds
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Jan 22, 2026: a complaint inspection.
2 deficiencies cited in the last three years, 2 of them under EMTALA, the law requiring an emergency department to examine and stabilise anyone who comes to it.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Jan 2026. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
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| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Jan 22, 2026: complaint inspection2 deficiencies
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Compliance With 489.24
The inspectors’ words, 391 words
“COMPLIANCE WITH 489.24 CFR(s): 489.20(l) [The provider agrees,] in the case of a hospital as defined in §489.24(b), to comply with §489.24. This Standard is not met as evidenced by: 45774 Based on observation, interview, and record review, the facility failed to post a updated or latest written notice or signage informing patients if their emergency room is participating in Medicaid (a government program that provides health insurance for adults and children with limited income and resources) program. This deficient practice had the potential for patients who arrive to the ED not knowing their rights when they visit the ED seeking treatment for a medical condition. Findings: During an observation on 1/20/2026 at 12:30 p.m. in the Emergency Department (ED) reception area, observed the emergency medical treatment and labor act (EMTALA) signage indicated the facility provide a medical examination screening and stabilization and or appropriate transfer as necessary. Facility will not delay provision of an appropriate medical screening or further medical examination, and stabilizing treatment, regardless of their ability to pay. However, the signage did not indicate whether the facility participates in the Medicaid (a government program that provides health insurance for adults and children with limited income and resources) program. Concurrently during this observation, interviewed with director of Emergency Room (DED) on 1/20/2026 at 12:35 p.m., DED stated that she is aware this signage is outdated without the latest verbiage and information to notify patient regarding their EMATLA right. During an interview with EDE on 1/22/2026 at 9:45 p.m., stated that the purpose of posting the EMTALA signage is informing patients of their right to a medical screening, stabilizing treatment ...regardless of their ability to pay, whether facility is participated in Medicaid program. DED stated that facility is aware the current EMTALA signage is missing the information regarding if facility is participated in Medicaid program per Centers for Medicare and Medicaid services regulation. During a review of the facility’s policy and procedure (P&P) titled, “compliance with EMTALA,” dated 7/28/2026, the P&P indicated the hospital will post signage conspicuously in lobbies, waiting rooms, admitting area and treatment rooms where examination and treatment occurs in the form required by CMS that specifies the rights of individuals to examination and treatment for emergency medical conditions and whether the hospital participates in the Medicaid program. Signage will be posted in each dedicated emergency department.”
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Posting Of Signs
The inspectors’ words, 513 words
“POSTING OF SIGNS CFR(s): 489.20(q) [The provider agrees,] in the case of a hospital as defined in §489.24(b), to post conspicuously in any emergency department or in a place or places likely to be noticed by all individuals entering the emergency department, as well as those individuals waiting for examination and treatment in areas other than traditional emergency departments (that is, entrance, admitting area, waiting room, treatment area) a sign (in a form specified by the Secretary) specifying the rights of individuals under section 1867 of the Act with respect to examination and treatment for emergency medical conditions and women in labor; and to post conspicuously (in a form specified by the Secretary) information indicating whether or not the hospital or rural primary care hospital (e.g., critical access hospital) participates in the Medicaid program under a State plan approved under Title XIX. This Standard is not met as evidenced by: 45774 Based on observation, interview, and record review, the facility failed to post a updated or latest written notice or signage informing patients if their emergency room is participating in Medicaid (a government program that provides health insurance for adults and children with limited income and resources) program. This deficient practice had the potential for patients who arrive to the Emergency Department (ED) not knowing their rights when they visit the ED seeking treatment for a medical condition. Findings: During an observation on 1/20/2026 at 12:30 p.m. in the Emergency Department (ED) reception area, observed the emergency medical treatment and labor act (EMTALA) signage indicated the facility provide a medical examination screening and stabilization and or appropriate transfer as necessary. Facility will not delay provision of an appropriate medical screening or further medical examination, and stabilizing treatment, regardless of their ability to pay. However, the signage did not indicate whether the facility participates in the Medicaid (a government program that provides health insurance for adults and children with limited income and resources) program. Concurrently during this observation, interviewed with director of Emergency Room (DED) on 1/20/2026 at 12:35 p.m., DED stated that she is aware this signage is outdated without the latest verbiage and information to notify patient regarding their EMATLA right. During an interview with EDE on 1/22/2026 at 9:45 p.m., stated that the purpose of posting the EMTALA signage is informing patients of their right to a medical screening, stabilizing treatment ...regardless of their ability to pay, whether facility is participated in Medicaid program. DED stated that facility is aware the current EMTALA signage is missing the information regarding if facility is participated in Medicaid program per Centers for Medicare and Medicaid services regulation. During a review of the facility’s policy and procedure (P&P) titled, “compliance with EMTALA,” dated 7/28/2026, the P&P indicated the hospital will post signage conspicuously in lobbies, waiting rooms, admitting area and treatment rooms where examination and treatment occurs in the form required by CMS that specifies the rights of individuals to examination and treatment for emergency medical conditions and whether the hospital participates in the Medicaid program. Signage will be posted in each dedicated emergency department.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jan 22, 2026 | Complaint inspection | 2 deficiencies cited |
How do patients fare?
- CMS’s overall CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System. for it is 4 of 5.
- Of the measures behind its CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System., CMS counts against the national value: mortality, 2 better and 0 worse of 7; safety of care, 1 better and 0 worse of 7; readmission, 1 better and 2 worse of 7.
- Patients rate it 3 of 5 in CMS’s patient survey (413 surveys completed, Oct 1, 2024 to Sep 30, 2025): 64% rated it 9 or 10 out of 10, and 65% would definitely recommend it.
- Infections, compared by CMS with the national benchmark (Oct 1, 2024 to Sep 30, 2025): central line bloodstream infections (CLABSI), no different than national benchmark; catheter urinary tract infections (CAUTI), no different than national benchmark; C. diff infections, better than the national benchmark.
- CMS’s patient safety composite for serious complications, PSI 90, Jul 1, 2022 to Jun 30, 2024: no different than the national value.
- Deaths within 30 days, as CMS gives them (Jul 1, 2022 to Jun 30, 2025): heart attack 12%, heart failure 7.4%, pneumonia 11.3%, COPD 8.4%, stroke 10.8%. CMS gives no comparison with the national rate for them in this release.
- Readmissions within 30 days, as CMS gives them (Jul 1, 2023 to Jun 30, 2025): heart attack 14.2%, heart failure 21.6%, pneumonia 17%, COPD 20.9%, hip or knee replacement 5.3%. CMS gives no comparison with the national rate for them in this release.
- After outpatient care, compared by CMS: unplanned hospital visits after a colonoscopy, no different than the national rate; unplanned hospital visits after outpatient surgery, better than expected.
- Emergency department patients spent a median of 243 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025), and 5% left before being seen.
- 65% of patients with severe sepsis or septic shock got the care CMS measures, SEP-1 (Oct 1, 2024 to Sep 30, 2025).
- Medicare’s spending per patient here is 0.99 times the national median (Jan 1, 2024 to Dec 31, 2024).
CMS, Hospital General Information, Patient survey (HCAHPS) - Hospital, Healthcare Associated Infections - Hospital, Timely and Effective Care - Hospital and Medicare Spending Per Beneficiary - Hospital. Released Aug 13, 2026. Updated quarterly.
CMS, Complications and Deaths - Hospital and Unplanned Hospital Visits - Hospital. Released Sep 30, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Overall ratingCMS’s overall hospital quality star rating, 1 to 5 | 4 of 5 |
| Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 5 | 3 of 5 |
Is it certified, and in good standing?
- Medicare-certified acute care hospital since Jul 1, 1966.
- Ownership: voluntary non-profit - private.
- It is accredited by DNV, whose surveys stand in for the state’s routine inspections.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
- Voluntary non-profit - Private.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Has it been penalized?
- CMS doesn’t publish fines or other penalties for hospitals.
- Not among the hospitals whose Medicare payments CMS cut under the Hospital-Acquired Condition Reduction Program for fiscal year 2026.
- 2 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
What do patients say about their care?
- CMS doesn’t publish staffing levels for hospitals.
- In CMS’s patient survey, patients rate how well its nurses communicated 3 of 5.
- 87% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.
Who owns it?
- Usc Health System owns 100% directly since Jan 1, 2021.
- 20 owners or officers are people: Happy Khanna (corporate director); Joseph George Ouzounian (corporate director); Steven L Giannotta (corporate director); Rodney B Hanners (corporate director); Armand Hadjian Dorian (corporate officer); Armand Hadjian Dorian (corporate director); Armand Hadjian Dorian (managing employee (on the payroll)); Theresa Murphy (managing employee (on the payroll)); Shawn T Sheffield (corporate director); Todd E Andrews (corporate director); Jeannine Y Taylor (managing employee (on the payroll)); David L Sagal (corporate director); Sunder Ramani (corporate director); Hsiu-Tsing Liang (corporate officer); Tamara Capretta (corporate director); Alexandria M Darras (corporate director); Inderbir Singh Gill (corporate director); Tina M Ito (corporate director); Carl Richard Chudnofsky (corporate director); Steve Wilder (corporate director).
- CMS’s Provider of Services file records 3 changes of ownership, the latest on Jan 1, 2021.
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Usc Health System | Owns 5% or more directly | 100% | Jan 1, 2021 |
| University of Southern California | Owns 5% or more through other companies | 100% | Jan 21, 2021 |
How does it compare nearby?
- Of the 88 hospitals CMS lists in Los Angeles County, 69 have an overall star rating from CMS: 7 rated 5 of 5, 19 rated 4 of 5, 21 rated 3 of 5, 13 rated 2 of 5, 9 rated 1 of 5.
- CMS rates this one 4 of 5.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
- QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
- CMS doesn’t publish staffing levels for hospitals.
- In its September 2026 release CMS gives no comparison with the national rate for death and readmission rates, though it gives the rates.
Sources
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Centers for Medicare & Medicaid Services, Hospital General Information (xubh-q36u).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Patient survey (HCAHPS) - Hospital.
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Healthcare Associated Infections - Hospital (77hc-ibv8).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Complications and Deaths - Hospital (ynj2-r877).
Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Unplanned Hospital Visits - Hospital (632h-zaca).
Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Timely and Effective Care - Hospital (yv7e-xc69).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Medicare Spending Per Beneficiary - Hospital (rrqw-56er).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital-Acquired Condition (HAC) Reduction Program (yq43-i98g).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated yearly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Provider of Services File - Hospital & Non-Hospital Facilities (Hospital_and_other.DATA.Q3_2026.csv).
Released Oct 14, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR Hospital 2567 statements of deficiencies (Hospital_2567s_2010_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 27, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital All Owners (Hospital_All_Owners_2026.09.29.csv).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital Enrollments (Hospital_Enrollments_2026.09.29.csv).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the hospital
The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospital will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospital”, and paying will never change a finding, a rating or the order of results.