Mt. Graham Regional Medical Center
A critical access hospital in Safford, Arizona 85546
1600 South 20th Avenue, Safford, Arizona 85546. (928) 348-4000.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CMS’s own record is on Care Compare.
The short answer
Record last released by CMS on Oct 20, 2026.
- Not rated CMS’s overall rating
- 4of 5 patient survey rating
- 14 deficiencies cited in the last three years
- 25 beds
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Oct 22, 2024: a standard inspection.
14 deficiencies cited in the last three years.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
14 deficiencies in 1 month of the last 36. Last cited Oct 2024. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Oct 22, 2024: standard inspection14 deficiencies
-
Compliance Fed, St, And Local Laws And Regs
The inspectors’ words, 240 words
“COMPLIANCE FED, ST, AND LOCAL LAWS AND REGS CFR(s): The CAH is in compliance with applicable Federal laws and regulations related to the health and safety of patients. This Standard is not met as evidenced by: 37489 Based on document review, Arizona Administrative Code (A.A.C.), and interview, it was determined that the administrator failed to ensure that an annual assessment of the facility’s risk of exposure to infectious tuberculosis (TB) which has the potential risk that the facility will not identify the appropriate level of precautions to implement as part of the facility TB control plan. Findings include: Arizona Administrative Code “R9-10-113 Tuberculosis Screening” requires: “...A. If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution’s chief administrative officer shall ensure that the health care institution establishes, documents, and implements tuberculosis infection control activities that: ...2. Include: ...d. Annually assessing the health care institution’s risk of exposure to infectious tuberculosis....” A current TB control plan was requested but not provided. Employee #3 provided a draft copy of a TB Control plan that has not yet been completed and adopted by the governing authority. A copy of the annual assessment of the facility’s risk of exposure to infectious tuberculosis was requested. None was provided. Employee #13 confirmed on 10/22/2024 that the facility did not conduct an annual assessment of their risk of exposure to infectious tuberculosis.”
-
Equipment, Supplies, And Medication
The inspectors’ words, 452 words
“EQUIPMENT, SUPPLIES, AND MEDICATION CFR(s): Equipment, supplies, and medication used in treating emergency cases are kept at the CAH and are readily available for treating emergency cases. The items available must include the following: This Standard is not met as evidenced by: 37489 Based on manufacturer’s recommendations, policy and procedures, observation, and interview, it was determined that the facility failed to ensure available supplies in: 1. the ED trauma room #5 and; 2. Copper Mountain Clinic were not expired which poses a risk of ineffective and/or inaccurate results from the use of expired items. Findings include: 1. BD blood culture 30 ml bottles - (2) bottles expired 08/01/2024 and (2) bottles expired 07/02/2024 BD PST gel/lithium heparin tubes (dark green) - (1) tube expired 01/31/2024, (2) tubes expired 06/30/2024, (7) tubes expired 07/31/2024 Vacuette Tube 6 ml (pink top) tubes - (7) tubes expired 01/01/2024 BD EDTA Vacutainer (lavender top) tubes - (2) tubes expired 11/30/2023, (2) tubes expired 05/31/2024, (1) tube expired 08/31/2024 BD PST gel lithium heparin tubes (light green) - (1) tube expired 07/31/2024 and (4) tubes expired 08/31/2024 BD Citrate tubes (light blue) - (1) tube expired 01/31/2022, (5) tubes expired 01/31/2023, (2) tubes expired 04/30/2024, (5) tubes expired 06/30/2024, (4) tubes expired 09/30/2024 BD SST Vacutainer (gold top) tubes - (1) expired tube 09/30/2023, (1) expired tube 10/31/2023, (2) expired tubes 03/31/2024, (1) expired tube 04/30/2024, (2) expired tubes 07/31/2024 (1) 16 fl ox (473 ml) bottle Betadine Solution 10% Povidone Iodine Antiseptic Solution expired 01/2023 Povidont-Iodine Swabstick (3’s) - (2) packages expired 03/2024 and (1) package expired 04/2024 Employees #3 and 40 confirmed on 10/22/2024 that the aforementioned supplies in the ED trauma room were not discarded when expired according to the manufacturers listed expiration date. 2. Policy titled, “Medications”, revealed: “...Medication will be stored according to the requirements listed on the medication package or in accordance with the United States Pharmacopoeia current recommendations. Factors to consider are generally temperature, humidity, light, and security...Expired medication will be removed from stock at the end of the month. Medications that will expire before the next month end will be removed and disposed of....” Aplisol Manufacturer’s Instructions revealed: “...Aplisol vials should be inspected visually for both particulate matter and discoloration prior to administration and discarded if either is seen. Vials in use for more than 30 days should be discarded....” Observation on 10/21/2024 revealed (3) antigen vials for injection prescribed to Patient #28 with an expiration date of 09/21/2024. Further observation revealed (1) open vial of Tuberculin, Purified Protein Derivative, Diluted Aplisol with no open date and/or discard date marked on vial. Employee #41 confirmed on 10/21/2024 the antigen vials and Tuberculin were expired and not removed from stock.”
-
Construction
The inspectors’ words, 186 words
“CONSTRUCTION CFR(s): The CAH is constructed, arranged, and maintained to ensure access to and safety of patients, and provides adequate space for the provision of services. This Standard is not met as evidenced by: 37489 Based on observation and interview, it was determined that the facility failed to ensure the behavioral health restraint/seclusion room in the ED was ligature free which has the potential risk of patient harm if tie off points are available to a patient who may self harm. Findings include: Observation on 10/22/2024 revealed that the ED had a behavioral health restraint/seclusion room. The room was equipped with a platform patient bed and an anti-ligature light fixture. The anti-ligature light fixture was not installed flush with the ceiling and wall above the patient bed and had a 1/8 to 1/4 inch gap along the top and sides of the fixture that could be used as a tie off point/ligature. Employee #3 confirmed on 10/22/2024 that the behavioral health restraint/seclusion room was not ligature free and had a tie-off point due to the anti-ligature fixture not being installed flush against the wall and ceiling.”
-
Maintenance
The inspectors’ words, 326 words
“MAINTENANCE CFR(s): The CAH has housekeeping and preventive maintenance programs to ensure that-- (1) All essential mechanical, electrical, and patient-care equipment is maintained in safe operating condition; This Standard is not met as evidenced by: 45706 Based on facility policy and procedure, observations, and staff interviews, it was determined the facility failed to ensure: 1. medical equipment had annual preventative maintenance performed; 2. facility blood draw chairs, patient exam beds, and a procedure chair’s upholstery did not contain upholstery tears. This deficient practice poses a health and safety risk to the patient if the facility’s medical equipment is not functioning properly and or in good working order. Finding Include: 1. Policy titled, “Preventative Maintenance”, revealed: “ ...Preventative Maintenance on all medical equipment will be performed annually or per manufacturer’s recommendations ....” Observation on 10/22/2024 revealed the DexaScan machine had a preventative maintenance last performed in 01/2023. Observation on 10/22/2024 revealed the DexaScan Lunar Prodigy Advanced machine had a preventative maintenance last performed in. Employee #7 confirmed on 10/22/2024 the machine did not have preventative maintenance performed per policy and procedures. 2. Policy titled, “Cleaning of Patient Room/Equipment and Medical Devices”, revealed: “...Mt. Graham Clinics are dedicated to providing a safe environment for patient, staff and visitors and has established the following guideline to ensure the cleanliness and disinfection of all non- critical items. Mt. Graham Clinics have established the following procedures for ensuring that shared patient care equipment is clean before use and that all used, contaminated equipment is appropriately cleaned before use...6. Patient exam tables need to be cleaned and disinfected after each patient is discharged to prevent cross contamination....” Observation on 10/21/2024 and 10/22/2024 revealed the following tears in upholstery: (2) blood draw chairs in laboratory revealed; (1) exam bed in the Orthopedic clinic; (1) exam bed in Outpatient Radiology; and (1) stereotactic chair (arm rests) in Outpatient Radiology Employee #7 confirmed on 10/21/2024 and 10/22/2024 the above-mentioned equipment contained tears/rips in the upholstery.”
-
Drugs And Biologicals Are Appropriately Store
The inspectors’ words, 609 words
“DRUGS AND BIOLOGICALS ARE APPROPRIATELY STORE CFR(s): (3) Drugs and biologicals are appropriately stored; This Standard is not met as evidenced by: 37489 Based on document review, observation, and interview, it was determined that the facility failed to ensure: 1. (3) of (6) medication refrigerators were locked or otherwise secured to prevent unauthorized access; 2. that oral and injectable medication was secured to prevent unauthorized access; 3. single use vials in the rehabilitaiton clinic were secured to prevent unauthorized access; and 4. (2) medicaiton storage cabinets in the orthopedic clinic was secured to prevent unauthorized access which has the potential risk for removal, tampering, or other compromise to medications for patient care; Findings include: 1. and 2. The facility policy titled “Medication Storage” requires: “...Medication Storage Areas...Medication stock and storage areas are secured by automated dispensing machine (ADM), locked door, locked cabinet, staff only restricted areas. Medication storage location type and security level is dependent on the type of medication that is stored...Medication will be stored and distributed in a secure manner...Medication that is not designated as a controlled substance will be available from the main pharmacy, in ADMs, and other secure areas. Access is by physical key or electronic, and is authorized by the DOP according to policy...Storage areas outside of the pharmacy are: ADMs locked by doors and drawers...Cabinets locked by a door...Drawers locked by a door...Rooms locked by a door...Areas where only authorized personnel are permitted....” 1. Observation on tour on 10/22/2024 revealed (3) medication refrigerators in the ED, PACU, and ICU that were not locked and secured, nor were the refrigerators behind a locked or otherwise secured door. All three refrigerators were keyed for a physical lock but were found unlocked and had multiple patient medications inside. The refrigerators were not behind a locked door, and were accessible to any staff, other personnel members, or individual in the facility that would not necessarily have authorized access to medications such as technicians, cleaning/environmental services staff, or other non-nurse personnel doing work in the facility. Employee #3 and the Director of Pharmacy confirmed on 10/22/2024 that the three unlocked medication refrigerators contained medication that would be accessible to non-authorized individuals. 2. Observation on tour on 10/22/2024 through the ED revealed the following unsecured medications. (1) Lidocaine HCL 1% 20 mL multiple dose vial for injection (1) Xylocaine HCL with epinephrine 20 mL multiple dose vial for injection (1) Bupivacaine HCL 0.5% 30 mL Single dose vial (open, not discarded) (1) Nitroglycerin sublingual tablets, 25 count bottle The unsecured medications were on a countertop and shelf above the countertop in a hallway pass-through in the ED. The area was accessible to non-nurse and other non-authorized individuals. Employee #3 and 40 confirmed on 10/22/2024 that the above listed medications were not secured to prevent unauthorized access. 3. and 4. Policy titled, “Medications”, revealed: “...Medication will be stored according to the requirements listed on the medication package or in accordance with the United States Pharmacopoeia current recommendations. Factors to consider are generally temperature, humidity, light, and security...Security: Medications will be stored in non-patient areas and out of the open....” Observation of Mt. Graham Rehabilitation Clinic on 10/21/2024 revealed the clinic utilizes multiple “Husky” brand tool chests with locking mechanisms for medication and supply storage. Further observation revealed a total of (5) single dose vials of Dexamethasone stored in 3 separate unlocked tool chests. Employee #7 confirmed on 10/21/2024 the single does vials of Dexamethasone were not stored in a secure manner. 4. Observation of Mt. Graham Orthopedic Clinic on 10/21/2024 revealed (2) medication storage cabinets were unlocked. Employee #43 confirmed on 10/21/2024 the medication cabinets were unlocked and not secure.”
-
Patient Care Policies
The inspectors’ words, 354 words
“PATIENT CARE POLICIES CFR(s): [The policies include the following:] (iv) Rules for the storage, handling, dispensation, and administration of drugs and biologicals. These rules must provide that there is a drug storage area that is administered in accordance with accepted professional principles, that current and accurate records are kept of the receipt and disposition of all scheduled drugs, and that outdated, mislabeled, or otherwise unusable drugs are not available for patient use. This Standard is not met as evidenced by: 37489 Based on document review, observation, and interview, it was determined that the facility failed to ensure medication vials were appropriately labeled and discarded upon expiration. Failure to appropriately label and discard medications when expired has the potential risk that an ineffective and/or contaminated medication will be administered to a patient. Findings include: The facility policy titled “Patient Care Area Medication Stock” requires: “...Beyond-Use Dating of Sterile Containers...Sterile medications that are single use or multiple use should be handled following specific procedures for access, access dating, storage, and disposal...Multiple Dose Vials (with preservative): Discard after 28 days after initial access unless compromised. Must be labeled with date, and initials of person opening...Multiple Dose INSULIN Vials: Discard after 28 days after initial access....” Observation on 10/22/2024 revealed an open, expired vial of Humalog in the medication refrigerator in the ICU. The Humalog 10 mL vial was labeled with an open date of 09/19/2024. Employee #3 confirmed on 10/22/2024 that the Humalog insulin was not disposed of within 28 days after opening as required. Observation on 10/22/2024 revealed on open, used single dose vial of Bupivacaine HCL on a shelf in the medication preparation area in the ED. Employee #40 confirmed on 10/22/2024 that the single dose vial of medication had not been discarded after use as required. Observation on 10/22/2024 revealed an open, in use multiple dose vial of Lidocaine HCL on a shelf in the medication preparation area in the ED that was not labeled with an open date or discard date. Employee #3 confirmed on 10/22/2024 that the medication vial was not labeled with a date to determine the discard date as required.”
-
Records System
The inspectors’ words, 613 words
“RECORDS SYSTEM CFR(s): For each patient receiving health care services, the CAH maintains a record that includes, as applicable-- (i) Identification and social data, evidence of properly executed informed consent forms, pertinent medical history, assessment of the health status and health care needs of the patient, and a brief summary of the episode, disposition, and instructions to the patient; This Standard is not met as evidenced by: 37489 Based on document review and interview, it was determined that the facility failed to ensure an H&P was either documented or reviewed and acknowledged prior to a surgical procedure under anesthesia for Patients #18, 19, and 21 which has a potential risk of not identifying whether there is anything in a patient’s overall condition that would affect the planned course of treatment for the patient. Findings include: The facility document titled “24 Hour Surgical Attending Attestation” revealed: “...The patient has been seen and the proposed surgical procedure has been discussed with the patient. Their questions were answered, and the result of testing and examination have been discussed. The patient is prepared and willing to proceed with the proposed procedure....” The policy titled “Exceptions to Comprehensive Medical History and Physical Examination” requires: “...Per the Mt. Graham Regional Medical Center Rules and Regulations set forth by the Medical Staff, a comprehensive H&P dated within 30 days, and attestation of changes or no changes in condition within 24-hours of the procedure are required for patients prior to surgery or a procedure requiring anesthesia services....” Patient #18’s medical record dated 10/21/2024 did not contain evidence that the H&P conducted within the last 30 days was reviewed and contained an attestation if any changes or no changes in the patient’s condition were noted. The patient’s record contained a “24-hour attestation” signed by the physician; however, the physician did not document if any changes or no changes were found in patient condition. The “attestation” read like a surgical consent with no mention of the patient’s condition or that an H&P had been conducted within the last 30 days was reviewed or that there were or were not changes in the patient’s condition. Employee #8 and 9 confirmed on 10/21/2024 that Patient #18’s medical record did not contain evidence that the physician reviewed the H&P conducted within 30 days of admission or noted if there were any changes or attestation of no changes in patient condition prior to surgery. Patient #19’s medical record dated 10/17/2024 did not contain evidence that an H&P conducted within the last 30 days was reviewed and any changes nor no changes in patient condition. Employee #8 and 9 confirmed on 10/21/2024 that patient #19’s medical record did not contain evidence that an H&P conducted within the last 30 days or that the physician made any note of the patient’s condition or changes in patient condition. Patient #21’s medical record dated 10/21/2024 did not contain evidence that the H&P conducted within the last 30 days was reviewed and contained an attestation if any changes or no changes in the patient’s condition were noted. The patient’s record contained a “24-hour attestation” signed by the physician; however, the physician did not document if any changes or no changes were found in patient condition. The “attestation” read like a surgical consent with no mention of the patient’s condition or that an H&P had been conducted within the last 30 days was reviewed or that there were or were not changes in the patient’s condition. Employees #8 and 9 confirmed on 10/21/2024 that patient #21’s medical record did not contain evidence that and H&P conducted within the last 30 days had been reviewed and if any changes in patient condition were noted.”
-
Infection Prevent Surveil & Control Of Hais
The inspectors’ words, 744 words
“INFECTION PREVENT SURVEIL & CONTROL OF HAIs CFR(s): The infection prevention and control includes surveillance, prevention, and control of HAIs, including maintaining a clean and sanitary environment to avoid sources and transmission of infection, and that the program also addresses any infection control issues identified by public health authorities; and This Standard is not met as evidenced by: 45706 Based on policy and procedure, manufacturer’s recommendations, Centers for Disease Control and Prevention (CDC) observation, and staff interview, it was determined the facility failed to ensure vaginal probes were disinfected using high level disinfection. This deficient practice poses the risk to patient health and safety if vaginal probes are not disinfected to prevent transmitting pathogens among patients. Findings include: Policy titled, “Ultrasound Trophon Policy”, revealed: “...All transvaginal ultrasound probes are to be high level disinfected using the Trophon cleaning system in accordance to the manufacturer’s instructions for use....” Policy titled, “Cleaning of Patient Room/Equipment and Medical Devices”, revealed: “...This policy applies to all Healthcare Workers, Providers and Students at Mt. Graham Clinics...Critical Items: Items which come into contact with mucous membranes and/or are used in invasive procedures such as colonoscopies, thermometers and surgical equipment...Mt. Graham Clinics are dedicated to providing a safe environment for patient, staff and visitors and has established the following guideline to ensure the cleanliness and disinfection of all non- critical items. Mt. Graham Clinics have established the following procedures for ensuring that shared patient care equipment is clean before use and that all used, contaminated equipment is appropriately cleaned before use. Mt. Graham Clinics do not reprocess single use/disposable devices...” Policy titled, “Infection Control”, revealed: “...Mt. Graham Clinics ate in accordance with Mt. Graham Regional Medical Center Infection Control Policies and Procedures...Regular cleaning of all patient rooms/equipment and medical devices will be done by CMC staff with hospital-approved disinfectant...Regular assessment of infection control practices will be done to seek opportunities for improvement. Any concerns for infection control will be directed to Mt Graham Regional Medical Center’s Infection Preventionist for remediation....” “Center for Disease Control and Prevention: Guideline for Disinfection and Sterilization in Healthcare Facilities, 2008 Update: June 2024”, revealed: “...A vaginal probe and all endocavitary probes without a probe cover are semi critical devices because they have direct contact with mucous membranes (e.g., vagina, rectum, pharynx). While use of the probe cover could be considered as changing the category, this guideline proposes use of a new condom/probe cover for the probe for each patient, and because condoms/probe covers can fail 195, 197-199, the probe also should be high-level disinfected...Condoms have been found superior to commercially available probe covers for covering the ultrasound probe (1.7% for condoms versus 8.3% leakage for probe covers)201. These studies underscore the need for routine probe disinfection between examinations ....” “Canon guidelines for cleaning, disinfection, and sterilization of transducers”, revealed: “...Scopes are considered Low/Middle-Level disinfection. List of acceptable chemicals for this section describes the methods for cleaning, disinfection, and sterilization. Cleaning and disinfection between patients must be performed to prevent transmission of disease. All transducers must be thoroughly cleaned prior to disinfection. The level of disinfection required is based on patient contact. In accordance with the tables and figures in section 3, immerse the transducer in a cleaning solution or wipe the transducer using wipes to dissolve or remove all remaining organic materials. Use a single-use sponge if necessary. If dried organic materials are present on the transducer, immerse it in the cleaning solution for a prolonged period. Before disinfection, the transducer must be cleaned. Note that local regulations may require that the transducer be disinfected before sterilization. Disinfect the transducer using the chemicals listed in section 3 List of Chemicals. Ensure that the entire immersible range of the transducer is completely in contact with the disinfectant. To maintain the effectiveness of the disinfectant, ensure that the concentration, temperature, and other conditions specified in the documentation provided by the manufacturer are met. To confirm the effectiveness of the disinfectant, use the criteria (such as effective period, number of times of use, discoloration, and results of using the effectiveness test kit) described in the documentation provided by the manufacturer. List of Chemical for cleaning: Cidezme, 3M Rapid Multi-Enzyme, Aniosyme, Neodisher. List of low/middle-Level Disinfections...Sani-cloth....” Employee #42 confirmed on 10/22/2024 the facility does not use a Trophon system for high level disinfection. Employee #42 confirmed probe covers are utilized during every transvaginal exam. After the exam, the probe cover is removed then probe is wiped down with Sani-Cloth wipes.”
-
Confidentiality Of Patient Records
The inspectors’ words, 424 words
“CONFIDENTIALITY OF PATIENT RECORDS CFR(s): The patient has the right to the confidentiality of their clinical records. This Standard is not met as evidenced by: 45706 Based on review of policies and procedures, observation, and staff interview, it was determined the facility failed to ensure staff: 1. stored patient protected health information (PHI) in a secure manner; and 2. locked the computer screen displaying PHI on diagnostic imaging. This deficient practice poses the risk to patient health and safety if PHI is not protected from unauthorized use. Findings include: 1. and 2. Policy titled, “Required and Permitted Disclosures of Protected Health Information (PHI)” revealed: “...To outline permitted use and disclosures of protected health information...Privacy Rule: The Standards for Privacy of Individually Identifiable Health Information, found in the Code of Federal Regulations at 45 CFR §164.500-534. Protected Health Information (PHI): Individually identifiable health information transmitted or maintained in any form or medium. Examples include but are not limited to name, date of birth, Social Security numbers, diagnosis, and so forth...Policy/Procedure MGRMC may disclose certain items of protected health information as outlined in the Standards for Privacy of Individually Identifiable Health Information as listed in the guidelines below. Patients acknowledge receipt of the Mt. Graham Notice of Privacy Practices when signing the Clinic Consent to Treatment or the Conditions of Treatment and Admission documents at the time of service. Printed copies of the Notice of Privacy Practices are available at patient registration stations and on the hospital’s website at https://www.mtgraham.org. PHI that does not meet the guidelines outlined below may not be disclosed without the authorization of the patient or patient’s personal representative. Such disclosures must be documented using the “Authorization to Use, Disclose, or Release Protected Health Information” form per policy HIM-034 Release of Medical Information....” Tour of the clinic on 10/21/2024 revealed a small room with a door in the clinic hallway containing (2) sets of computers/monitors adjacent to one another displaying diagnostic imaging. Located on the images was the patient’s name, date of birth, and date of service-(PHI). Employee #43 confirmed on 10/21/2024 the room is used for Providers to review diagnostic imaging of patients. Employee #43 confirmed the door of the room was open and not closed to prevent unauthorized viewing of PHI. 2. Tour of the clinic on 10/21/2024 revealed an unsecured room in the back of the clinic near Provider offices with approximately 3-4 shelves of patient diagnostic films. Employee #43 confirmed on 10/21/2024 the room with the diagnostic films were old patient records and stored in an unsecured manner.”
-
Initial Comments - Not A Deficiency Citation
“485.625, Condition of Participation for Critical Access Hospitals (CAHs) The facility must meet the applicable provisions of the 2012 Edition of the Life Safety Code of the National Fire Protection Association This is a Recertification survey for Medicare under LSC 2012, Chapter 19, Existing. The entire facility, was surveyed on Oct 21-22, 2024. The facility meets the standards, based on acceptance of a plan of correction.”
-
Laboratories
The inspectors’ words, 372 words
“Laboratories CFR(s): NFPA 101 Laboratories Laboratories employing quantities of flammable, combustible, or hazardous materials that are considered a severe hazard are protected by 1-hour fire resistance-rated separation, automatic sprinkler system, and are in accordance with 8.7 and with NFPA 99. Laboratories not considered a severe hazard are protected as hazardous areas (see K321). Laboratories using chemicals are in accordance with NFPA 45, Standard on Fire Protection for Laboratories Using Chemicals. Gas appliances are of appropriate design and installed in accordance with NFPA 54. Shutoff valves are marked to identify material they control. Devices requiring medical grade oxygen from the piped distribution system meet the requirements under 11.4.2.2 (NFPA 99). 19.3.2.2, 8.7, 8.7.4.1 (LSC) 9.3.1.2, 11.4.3.2, 15.4 (NFPA 99) This Standard is not met as evidenced by: 43814 Based on direct conversation with facility management the facility does not maintain the required laboratory (Lab) emergency procedures. Failure to develop and maintain emergency procedures for labs could result in injury or death to staff of patients NFPA 101: Life Safety Code, 2012 Edition - Chapter 19 Existing Health Care Occupancies 19.3.2.2 * Laboratories. Laboratories employing quantities of flammable, combustible, or hazardous materials that are considered as a severe hazard shall be in accordance with Section 8.7 and the provisions of NFPA 99, Health Care Facilities Code, applicable to administration, maintenance, and testing. NFPA 99: Health Care Facilities Code, 2012 Edition - Chapter 9 Heating, Ventilation, and Air Conditioning (HVAC). 9.3.1.2 Laboratories shall comply with NFPA 45, Standard on Fire Protection for Laboratories Using Chemicals. NFPA 45 Standard on Fire Protection for Laboratories Using Chemicals 2011 editionChapter 6. section 6.6.3 Emergency Plans.6.6.3.1 Plan for Laboratory emergencies shall be developed which shall include the following:1. Alarm activation2. Evacuation and building reentry3. Shutdown procedures or applicable emergency operations for equipment, processes. Ventilation devices, and enclosures.4 Firefighting operations5. Non-fire Hazards6.6.3.2 Procedures for extinguishing clothing fires shall be established. Findings include: Observations while on tour October 21-22, 2024, revealed the laboratory (Lab) did not create an emergency procedure covering the requirements of NFPA 45. Staff and management were questioned and only referred to the chemical SDS ’ s for emergencies. Employees # 1 and # 2 confirmed the missing emergency procedures during the exit conference on October 22, 2024.”
-
Subdivision Of Building Spaces - Smoke Barrie
The inspectors’ words, 335 words
“Subdivision of Building Spaces - Smoke Barrie CFR(s): NFPA 101 Subdivision of Building Spaces - Smoke Barrier Construction 2012 EXISTING Smoke barriers shall be constructed to a 1/2-hour fire resistance rating per 8.5. Smoke barriers shall be permitted to terminate at an atrium wall. Smoke dampers are not required in duct penetrations in fully ducted HVAC systems where an approved sprinkler system is installed for smoke compartments adjacent to the smoke barrier. 19.3.7.3, 8.6.7.1(1) Describe any mechanical smoke control system in REMARKS. This Standard is not met as evidenced by: 43814 Based on observation it was determined the facility failed to fill penetrations in two (2) of the smoke barriers in the facility. Failing seal the penetrations, holes, and openings in the smoke barriers will allow smoke and heat to penetrate other wings or possibly the whole facility which could cause harm to the patients in the time of a fire. NFPA 101 Life Safety Code, 2012, Chapter 19, Section 19.3.7.3 “Any required smoke barrier shall be constructed in accordance with Section 8.5 and shall have a fire resistance rating of at least ½ hour.” Chapter 8, Section 8.5.6.2 Penetrations for cables cable trays, conduits, pipes, tubes, vents wires and similar items to accommodate electrical, plumbing and communications systems that pass through a wall , floor or /ceiling assembly constructed as a smoke barrier , or through the ceiling membrane of the roof /ceiling of a smoke barrier assembly shall be protected by a system or material capable of restricting the transfer of smoke. Findings include: During a facility tour conducted on October 21-22, 2024, revealed the facility failed to maintain the in the fire/ smoke barrier around the pharmacy. a Active shooter pass through glass partion was installed in the firewall which has built in holes for speaking and passing of medications. During the exit conference conducted on October 21-22, 2024, employees #1 and #2 confirmed by visual inspection the bullet proof glass in the Pharmacy pass through has hole built into the partion.”
-
Electrical Equipment - Power Cords And Extens
The inspectors’ words, 432 words
“Electrical Equipment - Power Cords and Extens CFR(s): NFPA 101 Electrical Equipment - Power Cords and Extension Cords Power strips in a patient care vicinity are only used for components of movable patient-care-related electrical equipment (PCREE) assembles that have been assembled by qualified personnel and meet the conditions of 10.2.3.6. Power strips in the patient care vicinity may not be used for non-PCREE (e.g., personal electronics), except in long-term care resident rooms that do not use PCREE. Power strips for PCREE meet UL 1363A or UL 60601-1. Power strips for non-PCREE in the patient care rooms (outside of vicinity) meet UL 1363. In non-patient care rooms, power strips meet other UL standards. All power strips are used with general precautions. Extension cords are not used as a substitute for fixed wiring of a structure. Extension cords used temporarily are removed immediately upon completion of the purpose for which it was installed and meets the conditions of 10.2.4. 10.2.3.6 (NFPA 99), 10.2.4 (NFPA 99), 400-8 (NFPA 70), 590.3(D) (NFPA 70), TIA 12-5 This Standard is not met as evidenced by: 43814 Based on Observation, it was determined that the facility allowed the use of power strips but did not use the wall outlet receptacles for appliances. Failure to properly use power strips and outlets could lead to electrical overload or fire, which could harm the patients and staff. NFPA 101, Life Safety Code, 2012. Chapter 2, Section 2.1 The following documents or portions thereof are referenced within this Code as mandatory requirements and shall be considered part of the requirements of this Code. Chapter 2 “Mandatory References” NFPA 99 “Standard for Health Care Facilities, “ 2012 Edition. NFPA 99, Chapter 6, Section 6.3.2.2.6.2, “All Patient Care Areas,” Sections 6.3.2. 2..6.2 (A) through 6.3.2.2.6.2 (E) Receptacles (2)” Minimum Number of Receptacles.” “The number of receptacles shall be determined by the intended use of the patient care area. There shall be sufficient receptacles located so as to avoid the need for extension cords or multiple outlet adapters. Findings include: Observations made during the tour from October 21-22, 2024, revealed that the following locations had power strips plugged into extension cords (daisy chained) and not mounted in the operating rooms. The first operating rooms had a non-UL1363A or UL60601 rated power strip and in one was plugged into an extension cord. Additionally, there was a non-ul rated residential type extension cord being used to power a sound system. During the exit conference conducted on October 21-22, 2024, Employees # 1 and #2 confirmed the improper use of power strips and extension cords in the operating rooms.”
-
Gas Equipment - Cylinder And Container Storag
The inspectors’ words, 740 words
“Gas Equipment - Cylinder and Container Storag CFR(s): NFPA 101 Gas Equipment - Cylinder and Container Storage Greater than or equal to 3,000 cubic feet Storage locations are designed, constructed, and ventilated in accordance with 5.1.3.3.2 and 5.1.3.3.3. >300 but <3,000 cubic feet Storage locations are outdoors in an enclosure or within an enclosed interior space of non- or limited- combustible construction, with door (or gates outdoors) that can be secured. Oxidizing gases are not stored with flammables, and are separated from combustibles by 20 feet (5 feet if sprinklered) or enclosed in a cabinet of noncombustible construction having a minimum 1/2 hr. fire protection rating. Less than or equal to 300 cubic feet In a single smoke compartment, individual cylinders available for immediate use in patient care areas with an aggregate volume of less than or equal to 300 cubic feet are not required to be stored in an enclosure. Cylinders must be handled with precautions as specified in 11.6.2. A precautionary sign readable from 5 feet is on each door or gate of a cylinder storage room, where the sign includes the wording as a minimum “CAUTION: OXIDIZING GAS(ES) STORED WITHIN NO SMOKING.” Storage is planned so cylinders are used in order of which they are received from the supplier. Empty cylinders are segregated from full cylinders. When facility employs cylinders with integral pressure gauge, a threshold pressure considered empty is established. Empty cylinders are marked to avoid confusion. Cylinders stored in the open are protected from weather. 11.3.1, 11.3.2, 11.3.3, 11.3.4, 11.6.5 (NFPA 99) This Standard is not met as evidenced by: 43814 Based on Observation the facility failed to properly store full oxygen (O2) cylinders. This could result in the combustible items becoming oxygen-saturated and easily ignitable which could cause a fire to start prematurely. Failing to properly store oxygen could result in personnel entering the area unaware of the hazards inside NFPA 101 Life Safety Code, 2012, Chapter 19, Section 19.3.2.4 “Medical gas storage and administration areas shall be protected in accordance with NFPA 99, Standard for Health Care Facilities.” NFPA 99 2012 Edition Chapter 11 Section 11.6.2.3 (11) Free standing cylinders shall be properly chained or supported in a proper cylinder stand or cart.” NFPA 101 Life Safety Code, 2012, Chapter 19, Section 19.3.2.4 “Medical gas storage and administration areas shall be protected in accordance with NFPA 99, Standard for Health Care Facilities.” NFPA 99 2012 Edition Chapter 11 Section 11.6.5. Special Precautions - Storage of Cylinders and Containers. Section 11.6.5.4 #3 During summer, screened against continuous exposure to direct rays of the sun in those localities where extreme temperatures prevail. NFPA Chapter 5 section 5.1.3.3.1.7 Cylinders in use and in storage shall be prevented from reaching temperatures in excess of 54°C (130°F). NFPA 99: Health Care Facilities Code, 2012 Edition - Chapter 11 Gas Equipment Section 11.3.4.1 ‘A precautionary sign, readable from a distance of 1.5 m (5 ft), shall be displayed on each door or gate of the storage room or enclosure. 11.3.4.2 The sign shall include the following wording as a minimum: CAUTION: OXIDIZING GAS(ES) STORED WITHIN NO SMOKING” NFPA 99: Health Care Facilities Code, 2012 Edition - Chapter 11 Gas Equipment Section 11.3.2.3 “Oxidizing gases such as oxygen and nitrous oxide shall be separated from combustibles or materials by one of the following: (1) Minimum distance of 6.1 m (20 ft)(2) Minimum distance of 1.5 m (5 ft) if the entire storage location is protected by an automatic sprinkler system designed in accordance with NFPA 13, Standard for the Installation of Sprinkler Systems. (3)Enclosed cabinet of noncombustible construction having a minimum fire protection rating of 1/ 2 hour Findings include: Observation while on a tour conducted on October 21-22, 2024, revealed the following locations with Oxygen being stored properly in areas without doors, non-combustible construction and not labeled correctly in the following areas. 1. Emergency room 2. Med Surge hallway 3. Operating room hallways Additionally, one E type cylinder was freestanding not secured in trauma room # 5 in the emergency room Oxygen storage on the helicopter pad reveals bot E and H type cylinders in open caged storage containers. These are exposed to direct sunlight, and do not have proper lambing for full or empty. The facility was not able to prove the direct sunlight temperature would not reach 130°. Employees #1 and #2 confirmed throughout the entire tour that there is improper storage of oxygen throughout the facility.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Oct 22, 2024 | Standard inspection | 9 deficiencies cited |
| Oct 22, 2024 | Standard inspection | 5 deficiencies cited |
How do patients fare?
- CMS gives no overall CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.: “There are too few measures or measure groups reported to calculate a star rating or measure group score.”
- Of the measures behind its CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System., CMS counts against the national value: mortality, 0 better and 0 worse of 1; safety of care, 0 better and 0 worse of 1; readmission, 0 better and 0 worse of 4.
- Patients rate it 4 of 5 in CMS’s patient survey (285 surveys completed, Oct 1, 2024 to Sep 30, 2025): 75% rated it 9 or 10 out of 10, and 73% would definitely recommend it.
- Deaths within 30 days, as CMS gives them (Jul 1, 2022 to Jun 30, 2025): pneumonia 15.5%. CMS gives no comparison with the national rate for them in this release.
- Readmissions within 30 days, as CMS gives them (Jul 1, 2023 to Jun 30, 2025): pneumonia 17.2%, hip or knee replacement 6%. CMS gives no comparison with the national rate for them in this release.
- Emergency department patients spent a median of 146 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025), and 2% left before being seen.
- 57% of patients with severe sepsis or septic shock got the care CMS measures, SEP-1 (Oct 1, 2024 to Sep 30, 2025).
CMS, Hospital General Information, Patient survey (HCAHPS) - Hospital, Healthcare Associated Infections - Hospital, Timely and Effective Care - Hospital and Medicare Spending Per Beneficiary - Hospital. Released Aug 13, 2026. Updated quarterly.
CMS, Complications and Deaths - Hospital and Unplanned Hospital Visits - Hospital. Released Sep 30, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Overall ratingCMS’s overall hospital quality star rating, 1 to 5 | Not rated |
| Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 5 | 4 of 5 |
Is it certified, and in good standing?
- Medicare-certified critical access hospital since Sep 28, 2021.
- Ownership: government - hospital district or authority.
- It is not accredited by a private organisation, so the state carries out its routine inspections for Medicare.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
- Government - Hospital District or Authority.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Has it been penalized?
- CMS doesn’t publish fines or other penalties for hospitals.
- CMS’s HAC Reduction Program file has no result for it: the program covers general acute care hospitals Medicare pays under its inpatient prospective payment system.
- None of the deficiencies cited in the last three years came from an inspection that included a complaint investigation.
CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
What do patients say about their care?
- CMS doesn’t publish staffing levels for hospitals.
- In CMS’s patient survey, patients rate how well its nurses communicated 4 of 5.
- 91% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.
Who owns it?
- Mt Graham Regional Medical Center Inc. owns 100% directly since Apr 14, 1970.
- 19 owners or officers are people: Roland Knox (managing employee (on the payroll), 100%); KY Wesley Sanders (corporate director, 0%); Cynthia L Bryce (corporate director, 0%); Debra K Watson (corporate director, 0%); Roland Knox (corporate officer, 0%); Lori Ray (corporate officer, 0%); Carolina Gaethje (corporate director, 0%); Steve Goodman (corporate director, 0%); David R Bryce (corporate director, 0%); Susan J Jones (corporate director, 0%); Bart J Carter (corporate director, 0%); Kimberly Mack (corporate director, 0%); Carolyn J Mccormies (corporate director, 0%); Taylor V Payne (corporate director, 0%); Kathleen L Williams (corporate officer, 0%); Kathleen L Williams (managing employee (on the payroll)); Angela M Hernandez (corporate director, 0%); Matthew R Sampson (corporate director, 0%); Jean L Reynolds (corporate director, 0%).
- CMS’s Provider of Services file records no change of ownership.
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Mt Graham Regional Medical Center Inc. | Owns 5% or more directly | 100% | Apr 14, 1970 |
How does it compare nearby?
- No other hospital CMS lists is in Graham County.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
- QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
- CMS doesn’t publish staffing levels for hospitals.
- In its September 2026 release CMS gives no comparison with the national rate for death and readmission rates, though it gives the rates.
Sources
-
Centers for Medicare & Medicaid Services, Hospital General Information (xubh-q36u).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Patient survey (HCAHPS) - Hospital.
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Healthcare Associated Infections - Hospital (77hc-ibv8).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Complications and Deaths - Hospital (ynj2-r877).
Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Unplanned Hospital Visits - Hospital (632h-zaca).
Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Timely and Effective Care - Hospital (yv7e-xc69).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Medicare Spending Per Beneficiary - Hospital (rrqw-56er).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospital-Acquired Condition (HAC) Reduction Program (yq43-i98g).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated yearly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Provider of Services File - Hospital & Non-Hospital Facilities (Hospital_and_other.DATA.Q3_2026.csv).
Released Oct 14, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, QCOR Hospital 2567 statements of deficiencies (Hospital_2567s_2010_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 27, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospital All Owners (Hospital_All_Owners_2026.09.29.csv).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospital Enrollments (Hospital_Enrollments_2026.09.29.csv).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the hospital
The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospital will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospital”, and paying will never change a finding, a rating or the order of results.