Dignity Hospice of Southern West Virginia, Inc.
A hospice in Chapmanville, West Virginia 25508
557 Main Street, P O Box 4304, Chapmanville, West Virginia 25508. (304) 855-4764.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 3 deficiencies cited in the last three years
- 3of 5 family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
3 deficiencies cited in the last three years
The middle of the 3 hospices serving ZIP code 25508 had 3.
The last inspection on record was on Sep 2, 2026: a recertification inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
3 deficiencies in 1 month of the last 36. Last cited Sep 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Sep 2, 2026: recertification inspection by the state3 deficiencies
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Counseling services (42 CFR 418.64(d)(1))
The inspectors’ words, 271 words
“Based on document reviews, and staff interviews, it was determined the agency failed to generate a bereavement plan of care in three (3) out of three (3) bereavement records reviewed, patient 17, 18, and 19. This failure had the potential to negatively impact all patients receiving hospice aide care at the agency. Findings include:A review was conducted of the medical record for patient 17. An initial bereavement assessment was documented on 03/15/26. A bereavement visit was documented in the patient’s record on 03/31/26. An initial and follow up letters were sent. There was no bereavement plan of care, and no further bereavement documentation in the patient’s record. A review was conducted of the medical record for patient 18. An initial bereavement assessment was documented on 11/08/25. A bereavement visit was documented in the patient’s record on 02/27/26. An initial and follow up letters were sent. There was no bereavement plan of care, and no further bereavement documentation in the patient’s record. A review was conducted of the medical record for patient 19. An initial bereavement assessment was documented on 01/03/26. A bereavement visit was documented in the patient’s record on 03/20/26. An initial and follow up letters were sent. There was no bereavement plan of care, and no further bereavement documentation in the patient’s record. An interview was conducted with staff 1 on 09/02/26 at 9:45 a.m. Staff 1 explained there is no individualized bereavement plan of care, everyone gets the same packet of information upon admission to Hospice, and gets an assessment. If a bereavement visit is conducted, there are no plans of care generated based on the visit documentation.”
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Competency evaluation (42 CFR 418.76(c)(1))
The inspectors’ words, 164 words
“Based on document reviews, and staff interviews, it was determined the agency failed to ensure hospice aides were competent to perform their assigned duties, by not delineating the care of bed, tub, and shower bath, and bed, tub and shower shampoo, in one (1) out of one (1) Hospice Aide reviewed, who was hired since the last survey. This failure had the potential to negatively impact all patients receiving hospice aide care at the agency. Findings include:A review of the initial competency evaluation of staff 2 dated 06/29/26-06/30/26 lists the staff was observed by a Registered Nurse (RN) performing “Bathing” which lists “Partial Bed Bath, Total Bed Bath and Shower/Bath” with no delineation of which task was performed, and “Hair Care” which lists “Shampooing” and “Brushing,” with no delineation of which task was performed.An interview was conducted with staff 1 on 09/02/26 at 10:00 a.m. Staff 1 explained they do all the individual competencies required, it is just not specified on the competency checklist.”
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Level of activity (42 CFR 418.78(e))
The inspectors’ words, 142 words
“Based on document review and interview, it was determined the facility fails to utilize volunteers to provide day-to-day administrative and/or direct patient care services in an amount that, at a minimum, equals five percent (5%) of the total patient care hours of all paid hospice employees and contract staff. This failure had the potential to negatively impact all patients receiving hospice aide care at the agency. Findings include:Upon entrance, the agency explained they have no volunteers, and have not had any in over a year. Their cost savings are zero percent (0%).An interview was conducted with staff 1 on 09/02/26 at 9:55 a.m. Regarding volunteers, staff 1 states, “We have a website, it is in the admission packet, and we visit colleges and do events twice a year.. We don’t get anything. Our volunteer link on the website has never been clicked.””
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Sep 2, 2026 | Recertification inspection by the state | 3 deficiencies cited |
| Mar 13, 2024 | Recertification inspection by the state | No deficiencies cited |
Is it certified?
- Medicare-certified hospice since Feb 18, 1994.
- Ownership: non-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 7.3 nurse care minutes per routine home care day, 7.1% of skilled nursing minutes at weekends and a visit near death for 84.5% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 97% at home, 2% in a hospital.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 7.3 min |
| Skilled nursing minutes at weekends | 7.1% |
| Visits near death | 84.5% of patients who died |
Who owns it?
- 8 owners or officers are people: Dennis R Lewis (corporate officer, 100%); Eddie Jo Canterbury (corporate director, 0%); Susan P Gore (runs it (operational or managerial control), 0%); Nancy Godby (corporate director); Drew Lewis (corporate officer, 0%); Drew Lewis (runs it (operational or managerial control), 0%); Martha Thornhill (corporate director); Riley Jordan Evans (corporate director, 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- Family caregivers rate it 3 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 79% rated it 9 or 10 out of 10, and 85% would definitely recommend it.
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 89.2% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 6.9% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 3 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 3 hospices CMS’s data show serving patients in ZIP code 25508, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 3; this one had 3.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Dignity Hospice of Southern West Virginia, Inc. This hospice | 3 |
| Hospice of Huntington | 1 |
| Hospicecare, Inc. | 3 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.