Tri-Cities Chaplaincy Hospice
A hospice in Richland, Washington 99352
1480 SE Fowler Street, Richland, Washington 99352. (509) 783-7416.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 12 deficiencies cited in the last three years
- 3of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
12 deficiencies cited in the last three years
The middle of the 3 hospices serving ZIP code 99352 had 3.
The last inspection on record was on Jul 29, 2024: a recertification inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
12 deficiencies in 1 month of the last 36. Last cited May 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
May 29, 2024: recertification inspection by the state12 deficiencies
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General Requirements - Other (42 CFR NFPA 101)
“Based upon observations and staff interviews on May 29, 2024, during the physical tour of the facility between approximately 0915 and 1100 hours, the facility has failed to test and maintain carbon monoxide within the building. This could result in the spread of carbon monoxide throughout the build, which would endanger the patients, staff, and/or visitors within the facility. Findings include: Facility was unable to provide documentation of monthly testing of carbon monoxide alarms. The above was discussed and acknowledged by facility staff.”
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Fire Alarm System - Testing and Maintenance (42 CFR NFPA 101)
The inspectors’ words, 122 words
“Based upon observation and staff interviews on May 29, 2024, during approximately 0915 and 1100 hours the facility has failed to maintain their automatic and manual fire alarm system in accordance with NFPA 72. This could result a failure of the fire alarm system to properly operate in the event of a fire, which would endanger the patients, staff, and/or visitors within the facility. Findings include: Facility was unable to provide documentation of smoke detector sensitivity report. Facility provided documentation of service on September 7 and 21, 2022 but documentation did not include complete results of testing. Panel C circuit 15 was not locked allowing access to the fire alarm system circuit disconnect. The above was discussed and acknowledged by facility staff.”
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Fire Alarm System - Out of Service (42 CFR NFPA 101)
The inspectors’ words, 104 words
“Based on observation and staff interview on May 29, 2024, between approximately 0915 and 1100 hours the facility has failed to have a written procedure for instituting an approved fire watch in the event of a failure of the fire alarm system. This could result in an inadequate fire watch which may result in a delay of fire detection and suppression, potentially endangering patients, staff, and/or visitors within the facility. Findings include: Facility was unable to provide a fire watch procedure if the fire alarm system is out of service for greater than 4 hours. The above was discussed and acknowledged by facility staff.”
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Sprinkler System - Maintenance and Testing (42 CFR NFPA 101)
The inspectors’ words, 208 words
“Based on documentation review, observation and staff interview on May 29, 2024, during the physical tour of the facility between approximately 0915 and 1100 hours, the facility has failed to maintain the fire sprinkler system as required. This could result in the failure of the fire sprinkler system to operate properly in the event of a fire and allow the fire to increase in size and intensity which would endanger the patients, staff, and/or visitors within the facility. Findings include: Facility was unable to provide documentation of second quarter 2023 fire sprinkler system inspection. Facility was unable to provide documentation of sample testing on quick response fire sprinkler heads greater than 20 years old. Facility was unable to provide documentation of annual forward flow testing of the fire system backflow within the past twelve months. Facility was unable to provide documentation of fire sprinkler system internal pipe inspection within the past five years. Fire sprinkler head escutcheon rings were missing in the following locations: Soiled Utility across from Room 8 Corridor outside Room 8 Storage across from Room 104 Kitchen - fire sprinkler heads had excessive particulate on them. Room 9 - fire sprinkler head had paint on it. The above was discussed and acknowledged by facility staff.”
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Sprinkler System - Out of Service (42 CFR NFPA 101)
The inspectors’ words, 102 words
“Based on documentation review, observation and staff interview on May 29, 2024, during document review between approximately 0915 and 1100 hours the facility has failed to have a written procedure for instituting an approved fire watch in the event of a failure of the fire sprinkler system. This could result in an inadequate fire watch which may result in a delay of suppression, potentially endangering patients, staff, and/or visitors within the facility. Findings include: Facility was unable to provide procedure if fire sprinkler system is out of service for greater than 10 hours. The above was discussed and acknowledged by facility staff.”
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Utilities - Gas and Electric (42 CFR NFPA 101)
The inspectors’ words, 98 words
“Based on observation and staff interview on May 29, 2024, during approximately 0915 and 1100 hours, the facility has failed to maintain electric equipment in a safe manner and in accordance with NFPA 70. This could endanger patients, staff, and visitors in the building by risk of fire, electrocution, or other harm. Findings include: Medication Room - access to electrical panel was obstructed by medication cart. Breakroom - appliances were plugged into multiplug adapters in two locations. Maintenance Office/Riser Room - open junction box behind the fire sprinkler riser. The above was discussed and acknowledged by facility staff.”
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Hvac (42 CFR nfpa 101)
The inspectors’ words, 100 words
“Based upon documentation review and staff interviews on May 29, 2024, between approximately 0915 and 1100 hours, the facility has failed to maintain and test fire and smoke dampers in accordance with NFPA 80 and NFPA 105. This could result in failure of the dampers to operate and close in the event of a fire, allowing the spread of the products of combustion from one compartment to another, endangering the patients, staff, and/or visitors. Findings include: Facility was unable to provide documentation of fire/smoke damper testing within the past four years. The above was discussed and acknowledged by facility staff.”
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Evacuation and Relocation Plan (42 CFR NFPA 101)
The inspectors’ words, 125 words
“Based on observation and staff interview on 05/29/2024 the facility has failed to maintain a written plan for the protection of all patients, staff and visitors and for their evacuation in the event of an emergency. At a minimum a written care occupancy fire safety plan shall provide for the following: (1) Use of alarms (2) Transmission of alarms to fire department (3) Emergency phone call to fire department (4) Response to alarms (5) Isolation of fire (6) Evacuation of immediate area (7) Evacuation of smoke compartment (8) Preparation of floors and building for evacuation (9) Extinguishment of fire Findings include: Facility was unable to provide an evacuation plan that includes both full and partial evacuation. The above was discussed and acknowledged by facility staff.”
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Essential Electrical Systems – Generator or Alternate Source (42 CFR NFPA 101)
The inspectors’ words, 125 words
“Based upon documentation review and staff interviews on May 29, 2024, between approximately 0915 and 1100 hours, the facility has failed to fully maintain and test the emergency generator in accordance with NFPA 110. This could result in a failure of the emergency power system which would leave the facility without egress and work lighting in the event of a power failure which in turn would endanger the patients, staff, and/or visitors within the facility. Findings include: Facility was unable to provide documentation of the emergency generator diesel fuel testing within the past twelve months. Facility was unable to provide documentation of four hour continuous load test of the emergency generator within the past three years. The above was discussed and acknowledged by facility staff.”
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Electrical Equipment – Power Cords and Extension Cords (42 CFR NFPA 101)
The inspectors’ words, 109 words
“Based on observation and staff interviews on May 29, 2024, during approximately 0915 and 1100 hours, the facility has failed to ensure all electrical wiring is in accordance with NFPA 70 and that extension cords are not used as a substitute for fixed wiring of a structure. This could result in an electrical hazard due to misuse or prolonged use of an extension cord, endangering the patients, staff, and/or visitors within the facility. Findings include: Room 104 - multiplug adapter was plugged into another multiplug adapter. Room 4 - a non-medical grade multiplug adapter was in use by patient bed. The above was discussed and acknowledged by facility staff.”
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Electrical Equipment – Testing and Maintenance Requirements (42 CFR NFPA 101)
The inspectors’ words, 132 words
“Based on documentation review, observation and staff interviews on May 29, 2024, between approximately 0915 and 1100 hours the facility has failed to provide policies for the testing, repairs, and modifications of patient care related electrical equipment as required. This could result in the failure of the patient care related electrical equipment to operate properly which would endanger the patients, staff, and/or visitors within the facility. Finding include: Facility was unable to provide inventory log with testing dates on all patient care related electrical equipment. Facility was unable to provide training of staff responsible for testing and maintenance of patient care related electrical equipment. Facility was unable to provide a policy for testing, repairs and maintenance of patient care related electrical equipment. The above was discuss with and acknowledged by facility staff.”
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Gas Equipment - Qualifications and Training (42 CFR NFPA 101)
The inspectors’ words, 107 words
“Based on documentation review and staff interview on May 29, 2024, between approximately 0915 and 1100 hours the facility has failed to provide documentation of personnel concerned with the application, maintenance, and handling of medical gases and cylinders that are trained on the risk and provide continuing education. Failure to provide training and continuing education on the safe handling and use of gases and cylinders could place patients, visitors, and staff at risk of oxygen malfunctions. Findings include: The facility was unable to provide documentation of guidelines and training of staff on medical gas risks and safety. The above was discussed and acknowledged by the facility staff.”
All 3 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jul 29, 2024 | Recertification inspection by the state | No deficiencies cited |
| May 29, 2024 | Recertification inspection by the state | No deficiencies cited |
| May 29, 2024 | Recertification inspection by the state | 12 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Apr 10, 1985.
- Ownership: other.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 19.2 nurse care minutes per routine home care day, 13.5% of skilled nursing minutes at weekends and a visit near death for 92.5% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 47% at home, 35% in assisted living, 2% in a skilled nursing facility, 2% in an inpatient hospice, 14% elsewhere.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 19.2 min |
| Skilled nursing minutes at weekends | 13.5% |
| Visits near death | 92.5% of patients who died |
Who owns it?
- 16 owners or officers are people: Laurel Jackson (corporate director); Jose Mendoza (corporate officer); Cara Hernandez (corporate director); Bryan Norton (corporate officer); Tara Divers (corporate director); Meiske Millward (corporate director); Kassandra Patton (corporate officer); Zoe Diaz (corporate director); Melony Sandoval (corporate officer); Christy Allan (corporate officer); Alane Wilkerson (corporate officer); Lillian Joos (corporate director); Nicole Marshall (corporate officer); Kyla Frasco (corporate director); Kyla Frasco (managing employee (on the payroll)); Hillary Lyons (corporate officer).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- Family caregivers rate it 3 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 81% rated it 9 or 10 out of 10, and 86% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 97.7% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 60.3% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 3 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 3 hospices CMS’s data show serving patients in ZIP code 99352, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 3; this one had 12.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Tri-Cities Chaplaincy Hospice This hospice | 12 |
| Heartlinks | 0 |
| Kittitas Valley Home Health & Hospice | 3 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
-
Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.