St Croix Hospice
A hospice in Sioux Falls, South Dakota 57108
6330 S Western Ave Ste 100, Sioux Falls, South Dakota 57108. (605) 800-4050.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 2 deficiencies cited in the last three years
- 3of 5 family caregiver rating
- 8of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
2 deficiencies cited in the last three years
The middle of the 6 hospices serving ZIP code 57108 had 1.
The last inspection on record was on Jan 9, 2025: a reaccreditation inspection by the Community Health Accreditation Partner.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Jan 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jan 9, 2025: reaccreditation inspection by the Community Health Accreditation Partner2 deficiencies
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Supervision of hospice aides (42 CFR 418.76(h)(1)(i))
The inspectors’ words, 460 words
“It is required that hospice aides are supervised by a registered nurse who makes an on-site visit to the patient’s home no less frequently than every 14 days to assess the quality of care and services provided by the hospice aide, ensure that services ordered by the hospice Interdisciplinary Group (IDG) meet the patient’s need. The hospice aide does not need to be present. This standard was not met as evidenced by clinical record review, document review and interview. In 4 of 15 (27%) clinical records reviewed for patients that received hospice aide services revealed the hospice did not ensure that the Registered Nurse completed and documented an on-site supervisory visit to assess the quality of care and services provided by the hospice aide no less frequently than every 14 days. DOCUMENT 3: Agency Policy, Hospice Aide Supervisory Visits Policy No. 1-037, stated in part, “A registered nurse must make an on -site visit to the patient’s home no less frequently than every 14 days to assess the quality of care and services provided by the hospice aide and to ensure that services ordered by the hospice interdisciplinary group meet the patient’s needs.” CLINICAL RECORD 3: The patient elected the hospice benefit on 04/08/2024 and resided in a skilled nursing facility (SNF). A review of the clinical record revealed the patient was receiving hospice aide visits between 04/10/2024-07/09/2024. There was no documented evidence of supervisory visits by the registered nurse between 04/10/2024-07/09/2024. CLINICAL RECORD 8: The patient elected the hospice benefit on 07/05/2024 and resided in a skilled nursing facility (SNF). A review of the clinical record revealed the patient was receiving hospice aide visits between 08/08/2024-09/24/2024. There was no documented evidence of supervisory visits by the registered nurse between 08/08/2024-09/24/2024. CLINICAL RECORD 9: The patient elected the hospice benefit on 05/24/2024 and resided at home. A review of the clinical record revealed the patient was receiving hospice aide visits between 06/03/2024-07/23/2024. There was no documented evidence of supervisory visits by the registered nurse between 06/03/2024-07/23/2024. CLINICAL RECORD 12: The patient elected the hospice benefit on 04/30/2024 and resided in a skilled nursing facility (SNF). A review of the clinical record revealed the patient was receiving hospice aide visits between 05/01/2024-06/26/2024. There was no documented evidence of supervisory visits by the registered nurse between 05/01/2024-06/26/2024. During a joint record review and interview on 01/09/2025, the Manager of Accreditation agreed that there was no documented evidence of hospice aide supervisory visits during the times identified. The Manager of Accreditation stated, “The nurses thought they were supposed to check no to supervision if the hospice aide was not present. We discovered in September of 2024 they weren’t documenting the supervision, so education was provided on documenting it when they do aide supervision.””
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Level of activity (42 CFR 418.78(e))
The inspectors’ words, 172 words
“It is required that hospice volunteers provide day-to-day administrative or direct patient care services in an amount that, at a minimum, equals five percent (5%) of the total patient care hours of all paid hospice employees and contract staff. This standard was not met as evidenced by document review and interview revealed the hospice Volunteer Requirement Report did not ensure that hospice volunteers provided administrative or direct patient care services in an amount that, at a minimum, equals five percent (5%) of the total patient care hours of all paid hospice employees and contract staff. DOCUMENT 2: A review of the Hospice Volunteer Requirement Report revealed 0.79% cost savings for the year of 2024. During an interview on 01/09/2025, the Regional Volunteer Coordinator agreed that the hospice did not meet the 5% volunteer cost savings in 2024. Additionally, during an interview on 01/09/2025, the Regional Volunteer Coordinator stated, “We know we didn’t meet the requirement in 2024, we are onboarding three new volunteers now and are working on increasing the volunteer hours.””
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jan 9, 2025 | Reaccreditation inspection by the Community Health Accreditation Partner | 2 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Feb 3, 2022.
- Ownership: other.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 12.6 nurse care minutes per routine home care day, 9.7% of skilled nursing minutes at weekends and a visit near death for 99.4% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 22% at home, 25% in assisted living, 53% in a nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 12.6 min |
| Skilled nursing minutes at weekends | 9.7% |
| Visits near death | 99.4% of patients who died |
Who owns it?
- St Croix Hospice Acquisition Corp owns 100% directly since Oct 1, 2013.
- 18 owners or officers are people: Andrew Graham Mayo (managing employee (on the payroll)); Andrew Graham Mayo (runs it (operational or managerial control)); Stephen C Phenneger (corporate officer); Stephen C Phenneger (corporate director); Stephen C Phenneger (managing employee (on the payroll)); Stephen C Phenneger (runs it (operational or managerial control)); Tamila A Johnson-White (managing employee (on the payroll)); Tamila A Johnson-White (runs it (operational or managerial control)); Dale R Holdiman (managing employee (on the payroll)); Dale R Holdiman (runs it (operational or managerial control)); Mandy L Cogswell (managing employee (on the payroll)); Mandy L Cogswell (runs it (operational or managerial control)); Britany M Sundall (managing employee (on the payroll)); Britany M Sundall (runs it (operational or managerial control)); Heath A Bartness (corporate officer); Heath A Bartness (corporate director); Heath A Bartness (managing employee (on the payroll)); Heath A Bartness (runs it (operational or managerial control)).
- A private-equity firm is among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Antares Capital LP | Holds 5% or more security interest | 100% | Oct 30, 2020 |
| Tvg-Stc Intermediate Corp | Owns 5% or more through other companies | 100% | Sep 29, 2017 |
| Stch Acquisition Inc. | Owns 5% or more through other companies | 100% | Oct 30, 2020 |
| Stch Intermediate Inc. | Owns 5% or more through other companies | 100% | Oct 30, 2020 |
| SCHP Holdings LP | Owns 5% or more through other companies | 100% | Oct 24, 2025 |
| Schp Topco Inc. | Owns 5% or more through other companies | 100% | Oct 24, 2025 |
| St Croix Hospice Acquisition Corp | Owns 5% or more directly | 100% | Oct 1, 2013 |
| Stch Parent Inc. | Owns 5% or more through other companies | 100% | Oct 30, 2020 |
| Schp Midco Inc. | Owns 5% or more through other companies | 100% | Oct 24, 2025 |
| Schp Intermediate Inc. | Owns 5% or more through other companies | 100% | Oct 24, 2025 |
| Schp Purchaser Inc. | Owns 5% or more through other companies | 100% | Oct 24, 2025 |
| Partners Group Access Pf 882 LP | Owns 5% or more through other companies | 60.09% | Oct 24, 2025 |
| Hig Stch II LP | Owns 5% or more through other companies | 13.71% | Oct 24, 2025 |
| Partners Group Global Value Sicav | Owns 5% or more through other companies | 9.3% | Oct 24, 2025 |
| Partners Group Direct Equity V Eur | Owns 5% or more through other companies | 5.9% | Oct 24, 2025 |
| Qsuper Global Private Equity Tr | Owns 5% or more through other companies | 5.04% | Oct 24, 2025 |
| The State Public Sector | Owns 5% or more through other companies | 5.04% | Oct 24, 2025 |
| Partners Group Daintree Credit Co-Invest LP | Owns 5% or more through other companies | 5.04% | Oct 24, 2025 |
What do families say?
- Family caregivers rate it 3 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 85% rated it 9 or 10 out of 10, and 86% would definitely recommend it.
- CMS’s Hospice Care Index: 8 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 89.1% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 3 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 8 of 10 |
How does it compare nearby?
- Of the 6 hospices CMS’s data show serving patients in ZIP code 57108, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 1; this one had 2.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| St Croix Hospice This hospice | 2 |
| Sanford Hospice | 1 |
| Avera @ Home | 1 |
| Aseracare Hospice | 4 |
| Prairie Lakes Hospice | 1 |
| Avera @ Home | 0 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.