Hearth Record

Heartsong Hospice

A hospice in Columbia, South Carolina 29223

7909 Parklane Rd, Ste 310, Columbia, South Carolina 29223. (803) 722-0662.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 23, 2026.

The last 24 months 2 deficiencies in 1 month of the last 36. Last cited Dec 2025. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean2
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

2 deficiencies cited in the last three years

The middle of the 24 hospices serving ZIP code 29223 had 6.5.

The last inspection on record was on Dec 4, 2025: an initial inspection by the Community Health Accreditation Partner.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

When those deficiencies happened

2 deficiencies in 1 month of the last 36. Last cited Dec 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.

2 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Dec 4, 2025: initial inspection by the Community Health Accreditation Partner2 deficiencies

  • Hospice aide assignments and duties (42 CFR 418.76(g)(4))

    The inspectors’ words, 296 words

    “It is required that hospice aides must report changes in the patient’s medical, nursing, rehabilitative, and/or social needs to a registered nurse as the changes relate to the plan of care and any quality assessment and improvement activities. The hospice aide must also complete appropriate records of service, including the report of changes in the patient’s needs. Hospice aide documentation complies with hospice policies and procedures. This standard was not met as evidenced by clinical record review and interview. In 1 of 9 (11%) clinical records reviewed, the agency did not ensure that the hospice aide reported changes in the patient’s medical, nursing, rehabilitative, and/or social needs to a registered nurse as the changes related to the plan of care and any quality assessment and improvement activities. CLINICAL RECORD 1: This patient elected the hospice benefit on 11/06/2025 with a terminal diagnosis of pancreatic cancer. The hospice plan of care for the dates of 11/06/2025-12/02/2025 gave orders for hospice aide visits 3xw. The hospice aid care plan effective dates of 11/07/2025-12/2/2025 directed the hospice aide to shampoo hair at each visit. The hospice aide visit note on 11/21/2025 stated that the patient had refused the shampoo but did not include documentation that the Registered Nurse (RN) was notified. The clinical record was reviewed including the coordination notes and revealed the notification of the RN was not present in the clinical record. The Director of Nursing (DON) stated during the interview and joint review on 12/02/2025 that the documentation did not show that the hospice aide notified the Registered Nurse. The DON stated that she thought because she reviewed each hospice aide visit note for audits that this would suffice as notification of the RN. In further discussion it was stated that the audits were not documented.”

    Rule L0628. Standard-level.

  • Use and mintenance of equipment and supplies (42 CFR 418.106(f)(2))

    The inspectors’ words, 287 words

    “It is required that the Interdisciplinary Group ensures instruction of the patient, as appropriate, and the family and/or other caregivers on the proper handling, storage, and safe utilization of durable medical equipment and/or supplies. Persons under contract with the hospice may instruct the patient and/or family. Instruction is documented in the patient record. The patient, family and/or other caregiver must be able to demonstrate the appropriate use of the DME to the satisfaction of the IDG. The IDG documents that the patient, family, and/or caregivers can demonstrate appropriate use. This standard was not met as evidenced by clinical record review and interview. In 1 of 9 (11%) clinical records reviewed, the agency did ensure that the instructions for the proper handling, storage, and safe utilization of durable medical equipment and/or supplies was provided to the family and/or other caregivers. CLINICAL RECORD 2: This patient elected the hospice benefit 0n 07/08/2025 with a terminal illness of ALS. The clinical record documented the patient received the oxygen concentrator, overbed table, bed extension kit, hi-lo bed w mattress and rails, and shower seat with back on 07/08/2025. The patient owned an electric wheelchair, commode chair and manual hoyer lift with sling. The hospice plan of care for the dates of 07/08/2025-12/03/2025, the registered nurse initial comprehensive assessment, nursing notes, and the IDG notes for 07/08/2025-12/03/2025 were reviewed. There was no documentation of education of the DME to the patient/caregiver. During an interview and joint clinical record review on 12/02/2025, the Director of Nursing stated that there was no documentation in the clinical record that the patient/family was educated on the DME. She stated that this is usually documented in the care plan, but it was not present in this record.”

    Rule L0702. Standard-level.

The one inspection in the last three years
Inspections on record
DateVisitWhat the record says
Dec 4, 2025Initial inspection by the Community Health Accreditation Partner2 deficiencies cited

Is it certified?

  • Medicare-certified hospice since Dec 9, 2025.
  • CMS doesn’t list its type of ownership.
  • No deficiency or on record in the last three years.
Source:

CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Who does the caring?

  • CMS hasn’t published nursing time from Medicare claims for this hospice.
Source:

CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Who owns it?

  • 6 owners or officers are people: Tara Shroyer (corporate director, 50%); Stephen Shroyer (owns 5% or more directly, 40%); Peter Protopapas (owns 5% or more directly, 30%); Sabine Lang (owns 5% or more directly, 30%); Tara Shroyer (managing employee (on the payroll), 0%); Robert E Hartvigsen (managing employee (under contract), 0%).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.

What do families say?

  • CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
  • CMS gives no Hospice Care Index for this hospice.
Source:

CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

How does it compare nearby?

  • Of the 24 hospices CMS’s data show serving patients in ZIP code 29223, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 6.5; this one had 2.
Source:

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

The 24 hospices CMS lists serving ZIP code 29223
PlaceDeficiencies, 3 years
Heartsong Hospice This hospice2
Prisma Health Hospice Midlands3
Medical Services of America Hospice-Columbia12
Pruitthealth Hospice- Columbia5
Abbey Road Hospice, LLCNot given
Caris Healthcare ColumbiaNot given
Heart of Hospice LLCNot given
Crescent Hospice, Inc.10
Three Oaks Hospice2
Hadora Hospice of the Carolinas14
MUSC Health Hospice Kershaw7
Hospice & Palliative Care Palmetto Region- Greenville County16

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
  • Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 27, 2026.

From the hospice

The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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