Hospicio La Guadalupe Inc.
A hospice in Ponce, Puerto Rico 00717
1266 Avenida Hostos, Esquina Power, Ponce, Puerto Rico 00717. (787) 259-8210.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 10 deficiencies cited in the last three years
- Not rated family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Condition-level deficiency
- For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual.
What did inspectors find?
10 deficiencies cited in the last three years
The middle of the 15 hospices serving ZIP code 00717 had 9.
The last inspection on record was on Dec 11, 2024: a recertification inspection by the state.
1 deficiency at condition level, the more serious of CMS’s two levels
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
10 deficiencies in 1 month of the last 36. Last cited Oct 2024. Most serious: Condition-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Oct 25, 2024: recertification inspection by the state10 deficiencies
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Phys, occupnl therapy & speech-lang pathology (42 CFR 418.72)
The inspectors’ words, 131 words
“Based on the review of the facility contracts and interview with the Administrator (employee #6) performed on 10/25/2024 at 1:00 PM, it was determined that the facility failed to ensure that occupational therapy services (OT) were available. Findings include: 1. During the survey process the administrator employee #6 was interview on 10/25/2024 at 1:00 PM and the surveyor asked if they have a contract services with OT, he state that the contract with the OT expired, I have tried to contact him by phone but he does not answer, I approached a facility near here that provides therapies but they refused because they provided services to children, not adults, which is why I do not have the services. 2. The facility failed to ensure that occupational therapy (OT) services were available.”
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Homebound HHA/Hospice Inform EP Officials (42 CFR 418.113(b)(2))
The inspectors’ words, 126 words
“Based upon an Emergency Preparedness Program (EPP) survey performed on 10/25/2024 from 8:10 AM to 10:15 AM, to evaluate emergency preparedness requirements, it was determined that the facility failed to develop procedures to inform State and local emergency preparedness officials about patients in need of evacuation from their residences at any time due to an emergency situation based on the patients medical or psychiatric condition and home environment. Findings include: During the review of the facilities Emergency Preparedness Program with the Quality Manager (employee #1) on 10/25/2024 it was noted that the facility failed to have written procedures to notify State and local emergency preparedness officials about patients in need of evacuation from their residences at any time due to an emergency as required under §418.113(b)(2).”
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Policies/Procedures-Volunteers and Staffing (42 CFR 418.113(b)(4))
The inspectors’ words, 97 words
“Based upon an Emergency Preparedness Program (EPP) survey performed on 10/25/2024 from 8:10 AM to 10:15 AM, to evaluate emergency preparedness requirements, it was determined that the facility failed to ensure policies and procedures to facilitate the support of volunteers and other healthcare professionals in an emergency. Findings include: During the review of the facilities Emergency Preparedness Program with the Quality Manager (employee #1) on 10/25/2024 it was noted that the facility failed to stablish policies and procedures to ensure and facilitate the support of volunteers and other healthcare professionals in an emergency as required under §418.113(b)(4).”
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Methods for Sharing Information (42 CFR 418.113(c)(4)-(6))
The inspectors’ words, 117 words
“Based upon an Emergency Preparedness Program (EPP) survey performed on 10/25/2024 from 8:10 AM to 10:15 AM, to evaluate emergency preparedness requirements, it was determined that the facility failed to develop procedures for sharing information and medical documentation for patients under the facility’s care, as necessary, with other health care providers to maintain the continuity of care. Findings include: During the review of the facilities Emergency Preparedness Program with the Quality Manager (employee #1) on 10/25/2024 it was noted that the facility failed to provide a written method for sharing information and medical documentation for patients under the facility’s care, as necessary, with other health care providers to maintain the continuity of care as required under §418.113(c)(4)-(6).”
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EP Training and Testing (42 CFR 418.113(d))
“Based upon an Emergency Preparedness Program (EPP) survey performed on 10/25/2024 from 8:10 AM to 10:15 AM, to evaluate emergency preparedness requirements, it was determined that the facility failed to develop and maintain an emergency preparedness training and testing program. Findings include: During the review of the facilities Emergency Preparedness Program with the Quality Manager (employee #1) on 10/25/2024 it was noted that the facility failed to develop and maintain an emergency preparedness training and testing program based on the facilities risk assessment.”
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Exercise of rights/respect for proprty/person (42 CFR 418.52(b)(1))
The inspectors’ words, 1,225 words
“Based on four Home visit with record review and fifteen records reviewed (RR), it was determined that the facility failed to ensure that the patients were free to exercise their rights to complaint by providing them the phone numbers of the State Agency and local Medicare agency, for 10 out of 19 records reviewed (H.V-.R.R. #1, #2, #3, #4, R.R. #3, #4, #5, #6, #7, and #8). 6. HV. #3 is a 75 -years-old female, admitted to the facility on 07/08/2023 with a diagnosis of Alzheimer Disease with Late Onset, Diabetes Mellitus Type II, Chronic Ischemic Heart Disease, Bed confinement. During the record review performed on 10/24/2024 at 4:00 PM, it was found that in the certification period 20 of 60 days, from 08/31/2024 through 10/30/2024, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HHA) 3 visit per week and as needed, Physician 1 visit per month and as needed, Social Worker 1 visit per month and as needed and Spiritual Advisor 1 visit per month and as needed. a) No evidence was found in record of the State Agency and Medicare local agency numbers. 7. HV. #4 is a 94 -years-old female, admitted to the facility on 02/22/2024 with a diagnosis of Chronic Ischemic Heart Disease, unspecified Dementia. During the record review performed on 10/25/2024 at 12:40 PM, it was found that in the certification period 2 of 60 days, from 10/19/2024 through 12/17/2024, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HHA) 3 visit per week and as needed, Physician 1 visit per month and as needed, Social Worker 1 visit per month and as needed and Spiritual Advisor 1 visit per month and as needed. a) No evidence was found in record of the State Agency and Medicare local agency numbers. 8. RR. #3 is a 88 -years-old female, admitted to the facility on 08/09/2024 with a diagnosis of Chronic Ischemic Heart Disease, Anemia, Hypertensive Heart Disease. During the record review performed on 10/25/2024 at 1:30 PM, it was found that in the certification period 1 of 90 days, from 08/09/2024 through 11/06/2024, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HHA) 2 visit per week and as needed, Physician 1 visit per month and as needed, Social Worker 1 visit per month and as needed and Spiritual Advisor 1 visit per month and as needed. a) No evidence was found in record of the State Agency and Medicare local agency numbers. 9. RR. #6 is a 95 -years-old female, admitted to the facility on 09/12/2024 with a diagnosis of Heart Failure unspecified, Diabetes Mellitus Type II, Hypertensive Heart, Cardiac Arrhythmia. During the record review performed on 10/25/2024 at 2:15 PM, it was found that in the certification period 1 of 60 days, from 09/12/2024 through 11/10/2024, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Physician 1 visit per month and as needed, Social Worker 1 visit per month and as needed and Spiritual Advisor 1 visit per month and as needed. a) No evidence was found in record of the State Agency and Medicare local agency numbers. 10. RR. #8 is a 85 -years-old female, admitted to the facility on 09/16/2024 with a diagnosis of Alzheimer Disease with late onset, Hypothyroidism, Diabetes Mellitus Type II, Hypertensive Heart Disease. During the record review performed on 10/25/2024 at 3:35 PM, it was found that in the certification period 1 of 90 days, from 09/16/2024 through 12/14/2024, the interdisciplinary group stablish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Physician 1 visit per month and as needed, Social Worker 1 visit per month and as needed and Spiritual Advisor 1 visit per month and as needed. a) No evidence was found in record of the State Agency and Medicare local agency numbers. 1. H.V. #1 is a 93 -years-old female, admitted to the facility on 08/15/2024 with a diagnosis of Alzheimer Disease. During the record review performed on 10/24/2024 at 3:00 PM, it was found that in the certification period 1 of 60 days, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HHA) 3 visits per weeks and as needed (PRN), Physician 1 visit per Month (1 MO), Social Worker 1MO and Spiritual Advisor 1MO. a. No evidence was found in record of the State Agency and Medicare local agency numbers to file a complaint. 2. H.V. #2 is an 89 -years-old male, admitted to the facility on 08/28/2024 with a diagnosis of Heart Failure Disease. During the record review performed on 10/24/2024 at 3:50 PM, it was found that in the certification period 1 of 60 days, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HHA) 3 visit per weeks and as needed (PRN), Physician 1 visit per Month (1 MO), Social Worker 1MO and Spiritual Advisor 1MO. a. No evidence was found in record of the State Agency and Medicare local agency numbers. 3. R.R. #4 is an 88 -years-old male, admitted to the facility on 08/16/2024 with a diagnosis of Chronic Ischemic Heart Disease. During the record review performed on 10/25/2024 at 12:44 PM, it was found that in the certification period 1 of 90 days, from 08/16/2024 through 11/13/2024, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week (wk) and as needed (PRN), Physician 1 visit per Month (1 MO), Social Worker 1MO and Spiritual Advisor 1MO. a. No evidence was found in record of the State Agency and Medicare local agency numbers. 4. R.R. #5 is an 81 -years-old male, admitted to the facility on 09/05/2024 with a diagnosis of Alzheimer Disease with Late Onset. During the record review performed on 10/25/2024 at 1:42 PM, it was found that in the certification period 1 of 60 days, from 09/05/2024 through 11/03/2024, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week (wk) and as needed (PRN), Hospice Aid (HHA) 4 visit per weeks (wks), Physician 1 visit per Month (1 MO), Social Worker 1MO and Spiritual Advisor 1MO. a. No evidence was found in record of the State Agency and Medicare local agency numbers. 5. R.R. #7 is a 96 -years-old female, admitted to the facility on 09/13/2024 with a diagnosis of Malignant Neoplasm of Breast Disease. During the record review performed on 10/25/2024 at 1:16 PM, it was found that in the certification period 1 of 90 days, from 09/13/2024 through 12/11/2024, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week (wk) and as needed (PRN), Hospice Aid (HHA) 1 visit per weeks (wks) and as needed (PRN), Physician 1 visit per Month (1 MO), Social Worker 1MO and Spiritual Advisor 1MO. a. No evidence was found in record of the State Agency and Medicare local agency numbers.”
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Prevention (42 CFR 418.60(a))
The inspectors’ words, 759 words
“Based on observation, four Home Visit (H.V.) review of policy and procedure, it was determined that the facility failed to ensure that nursing personnel provide care with accepted standards of practice of infection control during the ulcer care, Foley insertion and patient bath for 4 out of 4 Home Visit (H.V. #1, #2, #3 and #4). It was also observed that the bio-medical equipment storage room does not meet the temperature requirements. 3. HV #1 is a 93-year-old female admitted on 08/15/2024 with a diagnosis of Alzheimer disease, unspecified. The patient was visit on 10/24/2024 at 11:22 AM until 12:32 PM accompanied with a facility registered nurse (employee #7). During the visit it was observed that the patient was alert but not conscious, bedridden and totally dependent of activities of daily living. The patient has 2 sacral ulcers that is cleaning every 3-4 days. The patient was receiving a visit of the employee #7 to provide ulcer care. a) It was observed that the employee #7 put on the protective equipment including the surgical gown before entering the patient’s home. The Facilitys failed to provide a policy where its employees can identify the appropriate time to put on protective equipment to provide patient care. Nursing standards state that if there is no respiratory illness within the home, the surgical gown should be put on as close as possible to the process to be performed, in this case, ulcer care. 4. HV #2 is an 89-year-old male admitted on 08/28/2024 with a diagnosis of Heart Failure disease, unspecified. The patient was visit on 10/25/2024 at 9:47 AM until 11:46 AM accompanied with a facility registered nurse (employee #8). During the visit it was observed that the patient was oriented in person but not in time and place. The patient has a Foley Catheter #20, for bladder incontinence need that is change every thirty days. The patient was receiving the visit of employee #8 to perform the Foley Catheter change and care of sacral ulcer. a) It was observed that the employee #8 washed her hands but the estimated hand washing time at each opportunity did not last more than 10 seconds. The Facilitys policy states that hand washing should last between 10 to 15 seconds. The CDC states that effective hand washing should last at least 20 seconds. 5.During the tour of the facility’s storage rooms performed on 10/25/2024 at 4:22 PM it was observed that the air conditioning in the surgical equipment storage room was turned off, there was no daily temperature record, and the temperature was 78 degrees F. The facility failed to provide a policy specifying the proper storage temperature of surgical products according to the manufacturer’s instructions. 1.HV #3 is a 75-year-old female admitted on 07/08/2023 with a diagnosis of Alzheimer disease with late onset, Diabetes Mellitus Type II, Chronic Ischemic Heart Disease, Bed confinement. The patient was visit on 10/24/2024 at 11:45 AM until 1:20PM accompanied with a register nurse of this facility, (employee #9). During the visit it was observed that the patient was lethargic, not conscious, bedridden and totally dependent of activities of daily living. The patient has one Sacral Ulcer Stage IV that is cleaning every 3-4 days. The patient was receiving visit of the employee #9 to provide ulcer care. a) It was observed that during the ulcer treatment procedure, employee #9, applied a clean dressing with dirty gloves, which increases the potential infection. The Facility Healing of ulcers and/or wounds policy was review on 03/02/2023, states that once the employee has cleaned the ulcer, she must remove her gloves, wash her hands with water and soap, and put on clean gloves to apply clean gauze with adhesive tape. 2.HV #4 is a 94-year-old female admitted on 02/22/2024 with a diagnosis of chronic ischemic heart disease, unspecified Dementia. The patient was visit on 10/25/2024 at 9:05 AM until 11:40 AM accompanied with a license practical nurse of this facility, (employee #10). During the visit it was observed that the patient was alert, oriented in person only, bedridden and totally dependent of activities of daily living. The patient was receiving visit of the employee #10 to provide her with bed bath. a) It was observed that the employee #10, put the protective equipment, face mask and surgical gown before entering the patients house. The Facilitys failed to provide a policy where its employees can identify the appropriate time to put on protective equipment to provide patient care. Findings Include: During the Home visit performed on 10/24/2024 and 10/25/2024 the following was observed:”
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Hospice aide assignments and duties (42 CFR 418.76(g)(1))
The inspectors’ words, 1,226 words
“Based on four Home visits with record review and fifteen records reviewed, it was determined that the facility failed to ensure that the hospice aide has a written patient care instructions for each patient assigned prepared by a registered nurse, for 12 out of 19 record review (H.V. #1, #2, #3, #4, R.R. #2, #3, #7 #9, #10, close R.R bereavement (CRRB) CRRB #1, and #3, Close Record Review Discharge (CRRD) CRRRD #1). 10. HV. #3 is a 75 -years-old female, admitted to the facility on 07/08/2023 with a diagnosis of Alzheimer Disease with late onset, DM type II, Chronic ischemic heart disease, bed confinement. During the record review performed on 10/24/2024 at 4:00 PM, it was found that in the certification period 20 of 60 days, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HHA) 3 visit per weeks and as needed (PRN). No evidence was found that the RN performed and write patient care instructions for patient assigned to the HHA. 11. HV. #4 is a 94 -years-old female, admitted to the facility on 02/22/2024 with a diagnosis of Chronic ischemic heart disease, unspecified dementia. During the record review performed on 10/25/2024 at 12:40 pm, it was found that in the certification period 2 of 60 days, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HHA) 3 visit per weeks and as needed (PRN). No evidence was found that the RN performed and write patient care instructions for patient assigned to the HHA. 12. RR. #3 is a 88 -years-old female, admitted to the facility on 08/09/2024 with a diagnosis of Chronic ischemic heart disease, anemia, hypertensive heart disease. During the record review performed on 10/25/2024 at 1:30 PM, it was found that in the certification period 1 of 90 days, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HHA) 2 visit per weeks and as needed (PRN). No evidence was found that the RN performed and write patient care instructions for patient assigned to the HHA. 7. R.R. #7 is a 96 -years-old female, admitted to the facility on 09/13/2024 with a diagnosis of Malignant Neoplasm of Breast Disease. During the record review performed on 10/25/2024 at 1:16 PM, it was found that in the certification period 1 of 90 days, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HHA) 3 visit per weeks. No evidence was found that the RN performed and write patient care instructions for patient assigned to the HHA. 8. H.V. #1 is a 93 -years-old female, admitted to the facility on 08/15/2024 with a diagnosis of Alzheimer Disease. During the record review performed on 10/24/2024 at 3:00 PM, it was found that in the certification period 1 of 90 days, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HHA) 3 visit per weeks. No evidence was found that the RN performed and write patient care instructions for patient assigned to the HHA. 9. H.V. #2 is an 89 -years-old male, admitted to the facility on 08/28/2024 with a diagnosis of Heart Failure Disease. During the record review performed on 10/24/2024 at 3:50 PM, it was found that in the certification period 1 of 90 days, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HHA) 3 visit per weeks. No evidence was found that the RN performed and write patient care instructions for patient assigned to the HHA. Finding Include: 1. R.R. #2 is a 96 -years-old female, admitted to the facility on 08/08/2024 with a diagnosis of Heart Failure, Hypertensive Heart Disease, Chronic Ischemic Heart Disease and Chronic Kidney Disease. During the record review performed on 10/25/2024 9:40 AM, it was found that in the certification period 2 of 60 days, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HA) 3 visit per weeks. No evidence was found that the RN performed and write patient care instructions for patient assigned to the HA. 2. R.R. #9 is a 91 years- old female, admitted to the facility on 09/26/2024 with a diagnosis of Malignant Neoplasm Hypopharynx, Diabetes Mellitus Type II (DM II) and Chronic Kidney Disease. During the record review performed on 10/25/2024 10:30 AM, it was found that in the certification period 1 of 90 days the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HA) 3 visit per weeks. No evidence was found that the RN performed and write patient care instructions for patient assigned to the HA. 3.R.R. #10 is a 73 years- old male, admitted to the facility on 10/06/2024 with a diagnosis of Malignant Neoplasm of Brain, DM II and Hypertensive Heart Failure. During the record review performed on 10/25/2024 10:00 AM, it was found that in the certification period 1 of 90 days the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HA) 3 visit per weeks. No evidence was found that the RN performed and write patient care instructions for patient assigned to the HA. 4. CRRB #1 is a 97 years- old female, admitted to the facility on 06/14/2024 with a diagnosis of Cerebral Infarction, and DM II and Chronic Kidney Disease (CKD). During the record review performed on 10/25/2024 11:00 AM, it was found that in the certification period 1 of 90 days the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HA) 3 visit per weeks. No evidence was found that the RN performed and write patient care instructions for patient assigned to the HA. 5. CRRB #3 is a 86years- old female, admitted to the facility on 07/12/2024 with a diagnosis of Chronic Obstructive Pulmonary Disease, Sepsis, Alzheimer and Pneumonia. During the record review performed on 10/25/2024 1:03 PM, it was found that in the certification period 1 of 90 days the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HA) 5 visit per weeks. No evidence was found that the RN performed and write patient care instructions for patient assigned to the HA. 6. CRRD #1 is a 91 years- old female, admitted to the facility on 07/18/2024 with a diagnosis of Chronic Ischemic Heart Disease and Alzheimer. During the record review performed on 10/25/2024 1:40 PM, it was found that in the certification period 1 of 90 days the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HA) 3 visit per weeks. No evidence was found that the RN performed and write patient care instructions for patient assigned to the HA.”
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Governing body and administrator (42 CFR 418.100(b))
The inspectors’ words, 403 words
“Based on review of governing body meeting, interviews with the administrator (employee #6) and the medical director (employee #2), it was determined that the facility failed to ensure that the governing body designated a qualified administrator responsible for the day-to-day operation of the hospice and possess education and experience. Findings Include: 1.During the recertification survey process the administrator employee #6 was asked by the surveyor to fill out the CMS-417 form and to provide the governing body manual and meeting on 10/25/2024 at 9:00 AM. The employee #6 states that “facility had a reorganization due to issues with the pass administration. The facility had to reorganize the governing body and now the facilitys employee are administrating the facility since September 2023, they create a new governing body and the governing body appointed him as the administrator, previously he was the social worker of the facility when employees took the administration of the facility he was part of the governing body, then pass to be the administrator”. Interview with the Medical Director employee #2 on 10/25/2024 at 4:30 PM he states that the “facility previous administration decrease the salary due to it was very high and due to this there was a restructuring in order not to close operations of the hospice and leave employees without work. They suggest transferring the facilitys to the employees. Now the employees, organized the governing board in which I am the president. Since there was no designated administrator, we chose employee #6 as administrator. Currently, the rent for the premises is $6,000, but we reached an agreement between the owner of the premises and the facility for 50% of the rent. We are in talks with the municipality to obtain a donated place to relocate. There was a reduction in staff, volunteer hours, and functions. We are waiting for some aid from FEMA, they say it will be coming soon, but the change that took place has been delayed to have a break. The employee #2 was asked by the surveyor if they filled a CMS-855 form with the Fiscal Intermediary due to the change in the administrative personnel, he state that he knows that the lawyer made all change with the state but did not know if he completed the 855with CMS. Facility failed to notified to the Medicare Fiscal Intermediary NGS and the State Agency of changes in the administrative personnel on charge of the facility.”
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Content (42 CFR 418.104(a)(1))
The inspectors’ words, 2,566 words
“Based on four Home visit with record review and fifteen records reviewed (RR), it was determined that the facility failed to ensure that patient’s record included the nursing and Hospice aids clinical note, for 17 out of 19 record review (H.V. #1, #2, #3, #4, R.R. #1, #2, #3, #4, #5, #6, #7, #8, #9, #10, close R.R bereavement (CRRB) CRRB #1, and #3, Close Record Review Discharge (CRRD) CRRRD #1). 7. R.R. #4 is an 88 -years-old male, admitted to the facility on 08/16/2024 with a diagnosis of Chronic Ischemic Heart Disease. During the record review performed on 10/25/2024 at 12:44 PM, it was found that in the certification period 1 of 90 days, from 08/16/2024 through 11/13/2024, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Physician 1 visit per Month (1 MO), Social Worker 1MO and Spiritual Advisor 1MO. a. During the week of 08/30/2024 thought 09/05/2024, no evidence was found of one visit note of the RN, the RN visit on 08/04/2024. 8. R.R. #5 is an 81 -years-old male, admitted to the facility on 09/05/2024 with a diagnosis of Alzheimer Disease with Late Onset. During the record review performed on 10/25/2024 at 1:42 PM, it was found that in the certification period 1 of 60 days, from 09/05/2024 through 11/03/2024, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HHA) 4 visit per weeks, Physician 1 visit per Month (1 MO), Social Worker 1MO and Spiritual Advisor 1MO. a. During the week of 09/05/2024 thought 09/11/2024, no evidence was found of two visits note of the HHA, the HHA visit on 09/06/2024 and 09/09/2024. b. During the week of 09/19/2024 thought 09/25/2024, no evidence was found of two visits note of the HHA, the HHA visit on 09/19/2024 and 09/24/2024. c. During the week of 10/17/2024 thought 10/23/2024, no evidence was found of two visits note of the HHA, the HHA visit on 10/17/2024 and 10/21/2024. d. During the week of 10/17/2024 thought 10/23/2024, no evidence was found of one visit note of the RN, the RN visit on 10/18/2024. 9. R.R. #7 is a 96 -years-old female, admitted to the facility on 09/13/2024 with a diagnosis of Malignant Neoplasm of Breast Disease. During the record review performed on 10/25/2024 at 1:16 PM, it was found that in the certification period 1 of 90 days, from 09/13/2024 through 12/11/2024, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HHA) 1 visit per week and as needed (PRN), Physician 1 visit per Month (1 MO), Social Worker 1MO and Spiritual Advisor 1MO. a. During the week of 09/27/2024 thought 10/03/2024, no evidence was found of one visit note of the of the RN, the RN visit on 10/02/2024. 10. H.V. #1 is a 93 -years-old female, admitted to the facility on 08/15/2024 with a diagnosis of Alzheimer Disease. During the record review performed on 10/24/2024 at 3:00 PM, it was found that in the certification period 1 of 60 days, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HHA) 3 visits per weeks and as needed (PRN), Physician 1 visit per Month (1 MO), Social Worker 1MO and Spiritual Advisor 1MO. a. During the week of 10/10/2024 thought 10/16/2024, no evidence was found of the two visits notes of the of the RN. b. During the week of 10/17/2024 thought 10/22/2024, no evidence was found of the two visits notes of the of the RN. c. During the week of 08/15/2024 thought 08/21/2024, no evidence was found of one visit note of the HHA, the HHA visit on 08/20/2024 and 08/21/2024. d. During the week of 08/22/2024 thought 08/28/2024, no evidence was found of one visit note of the HHA, the HHA visit on 08/22/2024 and 08/26/2024. 11. H.V. #2 is an 89 -years-old male, admitted to the facility on 08/28/2024 with a diagnosis of Heart Failure Disease. During the record review performed on 10/24/2024 at 3:50 PM, it was found that in the certification period 1 of 60 days, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HHA) 3 visit per weeks and as needed (PRN), Physician 1 visit per Month (1 MO), Social Worker 1MO and Spiritual Advisor 1MO. a. During the week of 10/09/2024 thought 10/15/2024, no evidence was found of one visit note of the of the RN, the RN visit on 10/11/2024. b. During the week of 10/16/2024 thought 10/22/2024, no evidence was found of one visit note of the of the RN, the RN visit on 10/17/2024. c. During the week of 08/28/2024 thought 09/03/2024, no evidence was found of one visit note of the HHA, the HHA visit on 08/29/2024 and 08/30/2024. d. During the week of 09/11/2024 thought 09/17/2024, no evidence was found of one visit note of the HHA, the HHA visit on 09/12/2024 and 09/17/2024. e. During the week of 10/09/2024 thought 10/15/2024, no evidence was found of one visit note of the of the HHA, the HHA visit on10/11/2024. 12. HV. #3 is a 75 -years-old female, admitted to the facility on 07/08/2023 with a diagnosis of Alzheimer Disease with Late Onset, Diabetes Mellitus Type II, Chronic Ischemic Heart Disease, Bed confinement. During the record review performed on 10/24/2024 at 4:00 PM, it was found that in the certification period 20 of 60 days, from 08/31/2024 through 10/30/2024, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HHA) 3 visit per week and as needed, Physician 1 visit per month and as needed, Social Worker 1 visit per month and as needed and Spiritual Advisor 1 visit per month and as needed. a) The RN performed visits from weeks this period (08/17/2024 through 10/26/2024), however no evidence was found related to patient glucose level (Dxt) during the visit. b) During the period of 09/20/2024 through 10/18/2024, no evidence was found of a supervision visit by the registered nurse. 13. RR. #3 is a 88 -years-old female, admitted to the facility on 08/09/2024 with a diagnosis of Chronic Ischemic Heart Disease, Anemia, Hypertensive Heart Disease. During the record review performed on 10/25/2024 at 1:30 PM, it was found that in the certification period 1 of 90 days, from 08/09/2024 through 11/06/2024, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Hospice Aid (HHA) 2 visit per week and as needed, Physician 1 visit per month and as needed, Social Worker 1 visit per month and as needed and Spiritual Advisor 1 visit per month and as needed. a) During the week of 08/18/2024 thought 08/24/2024, no evidence was found of two visits note of the HHA. b) During the period of 09/19/2024 through 10/19/2024, no evidence was found of a supervision visit by the registered nurse. 14. RR. #6 is a 95 -years-old female, admitted to the facility on 09/12/2024 with a diagnosis of Heart Failure unspecified, Diabetes Mellitus Type II, Hypertensive Heart, Cardiac Arrhythmia. During the record review performed on 10/25/2024 at 2:15 PM, it was found that in the certification period 1 of 60 days, from 09/12/2024 through 11/10/2024, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Physician 1 visit per month and as needed, Social Worker 1 visit per month and as needed and Spiritual Advisor 1 visit per month and as needed. a) The RN performed visit on 09/12/2024, on 09/13/2024, on 09/27/2024, on 09/30/2024, on 10/04/2024, on 10/09/2024, on 10/11/2024, and on 10/18/2024, however no evidence was found related to patient glucose level (Dxt) during the visit. 15. RR. #8 is a 85 -years-old female, admitted to the facility on 09/16/2024 with a diagnosis of Alzheimer Disease with late onset, Hypothyroidism, Diabetes Mellitus Type II, Hypertensive Heart Disease. During the record review performed on 10/25/2024 at 3:35 PM, it was found that in the certification period 1 of 90 days, from 09/16/2024 through 12/14/2024, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week and as needed (PRN), Physician 1 visit per month and as needed, Social Worker 1 visit per month and as needed and Spiritual Advisor 1 visit per month and as needed. a) The RN performed visit on 09/17/2024, on 09/20/2024, on 09/23/2024, on 09/26/2024, on 10/03/2024, on 10/10/2024, on 10/16/2024, 10/18/2024, and on 10/22/2024, however no evidence was found related to patient glucose level (Dxt) during the visit. Finding Include: 1. R.R. #1 is a 89 -years-old female, admitted to the facility on 07/17/2024 with a diagnosis of Alzheimer, Hypothyroidism, Diabetes Mellitus Type II (DM II), Hypertensive Heart Disease. During the record review performed on 10/24/2024 1:00 PM, it was found that in the certification period 2 of 90 days, from 07/17/2024 through 10/14/2024, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per week (wk) and as needed (PRN), Hospice Aid (HA) 3 visit per weeks (wks), Physician 1 visit per Month (1 MO), Social Worker 1MO and Spiritual Advisor 1MO. a. During the week of 07/21/2024 thought 07/27/2024, no evidence was found of three visit note of the HA. b. During the week of 07/28/2024 thought 08/03/2024, no evidence was found of one visit note of the HA, the HA visit on 07/31/2024 and 08/01/2024. c. The RN performed visit on 08/13/2024, on 09/13/2024, on 09/18/2024, on 09/20/2024, on 09/23/2024, on 09/27/2024, on 10/01/2024, on 10/04/2024, and on 10/16/2024,however no evidence was found related to patient glucose level (Dxt) during the visit. d. During the week of 08/11/2024 thought 08/11/2024, 09/08/2024 though 09/14/2024 and 10/13/2024 thought 10/19/2024, no evidence was found of one visit note of the RN. 2. R.R. #2 is a 96 -years-old female, admitted to the facility on 08/08/2024 with a diagnosis of Heart Failure, Hypertensive Heart Disease, Chronic Ischemic Heart Disease and Chronic Kidney Disease. During the record review performed on 10/25/2024 9:40 AM, it was found that in the certification period 2 of 60 days, from 08/08/2024 through 10/06/2024, and from 10/07/2024 through 12/05/2024, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per wk and PRN, Hospice Aid (HA) 3 visit per wks, Physician 1 MO, Social Worker 1MO and Spiritual Advisor 1MO. a. No evidence was found that the RN performed and write patient care instructions for patient assigned to the HA. b. During the week of 08/11/2024 thought 08/7/2024, no evidence was found of three visit note of the HA. c. During the week of 08/18/2024 thought 08/24/2024, no evidence was found of three visit note of the HA. d. During the week of 08/25/2024 thought 08/31/2024, no evidence was found of one visit note of the HA, the HA visit on 08/27/2024 and 08/31/2024. e. During the week of 09/15/2024 thought 09/21/2024, no evidence was found of one visit note of the HA, the HA visit on 09/16/2024 and 09/17/2024. f. During the week of 09/29/2024 thought 10/05/2024, no evidence was found of three visit note of the HA. g. During the week of 010/06/2024 thought 10/12/2024, no evidence was found of one visit note of the RN, the RN visit on 10/08/2024. g. No evidence was found that the RN performed and write patient care instructions for patient assigned to the HA. 3. R.R. #9 is a 91 years- old female, admitted to the facility on 09/26/2024 with a diagnosis of Malignant Neoplasm Hypopharynx, Diabetes Mellitus Type II (DM II) and Chronic Kidney Disease. During the record review performed on 10/25/2024 10:30 AM, it was found that in the certification period 1 of 90 days, from 09/26/2024 through 12/25/2024, the interdisciplinary group stablish in the plan of care: Registered Nurse (RN) services 2 visit per wk and PRN, Hospice Aid (HA) 3 visit per wks, Physician 1 MO, Social Worker 1MO and Spiritual Advisor 1MO. a. The RN performed visit on 09/27/2024, on 10/01/2024, on 10/03/2024, 10/07/2024, and on 10/10/2024, however no evidence was found related to patient glucose level (Dxt) during the visit. b. No evidence was found that the RN performed and write patient care instructions for patient assigned to the HA. 4. R.R. #10 is a 73 years- old male, admitted to the facility on 10/06/2024 with a diagnosis of Malignant Neoplasm of Brain, DM II and Hypertensive Heart Failure. During the record review performed on 10/25/2024 10:00 am, it was found that in the certification period 1 of 90 days, from 09/26/2024 through 12/25/2024, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per wk and PRN, Hospice Aid (HA) 3 visit per wks, Physician 1 MO, Social Worker 1MO and Spiritual Advisor 1MO. a. No evidence was found that the RN performed and write patient care instructions for patient assigned to the HA. b. During the week of 10/13/2024 thought 10/19/2024, no evidence was found of one visit note of the HA, the HA visit on 10/16/2024 and 10/17/2024. 5. CRRB #1 is a 97 years- old female, admitted to the facility on 06/14/2024 with a diagnosis of Cerebral Infarction, and DM II and Chronic Kidney Disease (CKD). During the record review performed on 10/25/2024 11:00 AM, it was found that in the certification period 1 of 90 days, from 09/26/2024 through 12/25/2024, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per wk and PRN, Hospice Aid (HA) 3 visit per wks, Physician 1 MO, Social Worker 1MO and Spiritual Advisor 1MO. a. No evidence was found that the RN performed and write patient care instructions for patient assigned to the HA. 6. CRRB #3 is a 86years- old female, admitted to the facility on 07/12/2024 with a diagnosis of Chronic Obstructive Pulmonary Disease, Sepsis, Alzheimer and Pneumonia. During the record review performed on 10/25/2024 1:03 PM, it was found that in the certification period 1 of 90 days, from 09/26/2024 through 12/25/2024, the interdisciplinary group establish in the plan of care: Registered Nurse (RN) services 2 visit per wk and PRN, Hospice Aid (HA) 5 visit per wks, Physician 1 MO, Social Worker 1MO and Spiritual Advisor 1MO. a. No evidence was found that the RN performed and write patient care instructions for patient assigned to the HA. 7. CRRD #1 is a 91 years- old female, admitted to the facility on 07/18/2024 with a diagnosis of Chronic Ischemic Heart Disease and Alzheimer. During the record review performed on 10/25/2024 1:40 PM, it was found that in the certification period 1 of 90 days, from 09/26/2024 through 12/25/2024, the interdisciplinary group stablish in the plan of care: Registered Nurse (RN) services 2 visit per wk and PRN, Hospice Aid (HA) 3 visit per wks, Physician 1 MO, Social Worker 1MO and Spiritual Advisor 1MO. a. No evidence was found that the RN performed and write patient care instructions for patient assigned to the HA.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Dec 11, 2024 | Recertification inspection by the state | No deficiencies cited |
| Oct 25, 2024 | Recertification inspection by the state | 10 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Oct 21, 1994.
- Ownership: other.
- Cited at For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. in the last three years: it didn’t meet a whole condition of Medicare’s rules.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 18.7 nurse care minutes per routine home care day, 4.4% of skilled nursing minutes at weekends and a visit near death for 77.9% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 93% at home, 6% in assisted living, 1% elsewhere.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 18.7 min |
| Skilled nursing minutes at weekends | 4.4% |
| Visits near death | 77.9% of patients who died |
Who owns it?
- 11 owners or officers are people: Ronaldo Rosado Rubio (managing employee (on the payroll), 100%); Jacqueline Rodriguez Rivera (corporate director); Jacqueline Rodriguez Rivera (managing employee (on the payroll)); Yolanda Santos Feliciano (corporate officer); Yolanda Santos Feliciano (managing employee (on the payroll)); Edith M Rivera Ramos (corporate director); Vanessa Santiago Ramos (corporate director); Arleen Cruz Santiago (managing employee (on the payroll)); Rafael O Mendoza Rodriguez (corporate director); Rafael O Mendoza Rodriguez (managing employee (on the payroll)); Rafael O Mendoza Rodriguez (runs it (operational or managerial control)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 94.97% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 46.4% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 15 hospices CMS’s data show serving patients in ZIP code 00717, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 9; this one had 10.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Hospicio La Providencia | 2 |
| Hospicio La Guadalupe Inc. This hospice | 10 |
| Programa De Servicios De Salud En El Hogar Y Hospicio San Lucas Inc. | 0 |
| Hospicio En El Hogar Fe Y Esperanza De Puerto Rico | 24 |
| Hospicio Del Oeste Inc. | 10 |
| Hospicio La Paz Inc. | 14 |
| Hospicio Gregoria Auffant Inc. | 0 |
| Mennonite Hospice | 23 |
| Servicios De Hospicio De Adjuntas | 25 |
| S & R Hospice Corp | 6 |
| Western Medical Hospice | 1 |
| Quality Care Hospice LLC | 11 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
-
Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.