Hearth Record

Choices Healthcare

A hospice in Lancaster, Pennsylvania 17604

685 Good Drive, P.O. Box 4125, Lancaster, Pennsylvania 17604. (717) 295-3900.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 23, 2026.

The last 24 months 1 deficiency in 1 month of the last 36. Last cited Apr 2026. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

The last inspection on record was on May 22, 2026: a recertification inspection by the state.

1 deficiency cited in the last three years.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

When those deficiencies happened

1 deficiency in 1 month of the last 36. Last cited Apr 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.

1 deficiency by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Apr 6, 2026: recertification inspection by the state1 deficiency

  • Essential Electrical Systems – Generator or Alternate Source (42 CFR NFPA 101)

    The inspectors’ words, 109 words

    “Based on document review and interview, it was determined the facility failed to provide documentation verifying the quality of the diesel fuel servicing the emergency generator had been tested within the previous twelve months, affecting the entire component. Findings include:1. Review of documentation on April 6, 2026, at 11:30 AM, revealed the facility lacked documentation verifying the quality of the diesel fuel servicing the emergency generator had been tested within the previous twelve months.Interview with the Facilities Director on April 6, 2026, at 11:30 AM, confirmed the lack of documentation verifying the quality of the diesel fuel servicing the emergency generator had been tested within the previous twelve months.”

    Rule K0918. Standard-level.

All 5 inspections in the last three years
Inspections on record
DateVisitWhat the record says
May 22, 2026Recertification inspection by the stateNo deficiencies cited
Apr 6, 2026Recertification inspection by the state1 deficiency cited
Feb 26, 2026Complaint and recertification inspection by the stateNo deficiencies cited
Jul 29, 2025Complaint inspection by the stateNo deficiencies cited
Mar 21, 2025Complaint inspection by the stateNo deficiencies cited

Is it certified?

  • Medicare-certified hospice since Nov 1, 1985.
  • Ownership: non-profit.
  • No deficiency or on record in the last three years.
Source:

CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Who does the caring?

  • From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 16.2 nurse care minutes per routine home care day, 11.9% of skilled nursing minutes at weekends and a visit near death for 95.7% of patients who died.
  • Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 64% at home, 32% in a nursing facility, 1% in a hospital, 2% in an inpatient hospice, 2% elsewhere.
Source:

CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Staffing measures
MeasureThis provider
Nurse care minutes per routine home care day16.2 min
Skilled nursing minutes at weekends11.9%
Visits near death95.7% of patients who died

Who owns it?

  • 15 owners or officers are people: James Swartley (corporate officer); Susan M Resavy (corporate officer, 0%); Jennifer Powell (corporate officer); Goeffrey Eddowes (corporate director, 0%); William Wilkison (corporate director, 0%); Teresa Wheatley (corporate officer); Melissa Ross (corporate officer); Debra Vermette (corporate officer); Debra Vermette (managing employee (on the payroll)); Brent Keener (corporate officer); Brandon Stewart (corporate officer); Jennifer Matlock (corporate officer); Michael Link (corporate officer, 0%); Michael Link (managing employee (on the payroll)); Michael Link (runs it (operational or managerial control)).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.

What do families say?

  • Family caregivers rate it 3 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 84% rated it 9 or 10 out of 10, and 88% would definitely recommend it.
  • CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
  • 90.9% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 59.6% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
Source:

CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 53 of 5
Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold10 of 10

How does it compare nearby?

  • There aren’t enough hospices serving patients in ZIP code 17604 to compare.
Source:

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

1 compared
PlaceDeficiencies, 3 years
Choices Healthcare This hospice1

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
  • Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 27, 2026.

From the hospice

The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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