Hospice of Mcalester, Oklahoma, Inc.
A hospice in McAlester, Oklahoma 74501
801 East Wyandotte, McAlester, Oklahoma 74501. (918) 423-3911.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 9 deficiencies cited in the last three years
- Not rated family caregiver rating
- 8of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
9 deficiencies cited in the last three years
The middle of the 17 hospices serving ZIP code 74501 had 6.
The last inspection on record was on Jun 5, 2024: a recertification inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
9 deficiencies in 1 month of the last 36. Last cited Jun 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jun 5, 2024: recertification inspection by the state9 deficiencies
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Develop EP Plan, Review and Update Annually (42 CFR 418.113(a))
“Based on administrative document and emergency preparedness plan review, the agency failed to maintain an emergency preparedness plan that was reviewed and updated at least every 2 years. Review of administrative documents and emergency preparedness documents failed to provide evidence the agency had reviewed and/or updated the Emergency Preparedness Plan since 2018. During an interview on 06/05/24 at 11:00 AM, the Interim Executive Director stated the Emergency Preparedness Plan had not been reviewed at least every 2 years as required.”
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Plan Based on All Hazards Risk Assessment (42 CFR 418.113(a)(1)-(2))
The inspectors’ words, 103 words
“Based on administrative document review and interview, the agency failed to maintain an emergency preparedness plan based on a documented, facility-based and community-based risk assessment, utilizing an all-hazards approach that was reviewed and updated at least every 2 years. Review of administrative documents and emergency preparedness documents failed to provide evidence the agency had reviewed and/or updated the Emergency Preparedness Plan facility-based and community-based hazard risk assessment since 2018. During an interview on 06/05/24 at 11:00 AM, the Interim Executive Director stated the Emergency Preparedness Plan facility-based and community-based hazard risk assessment had not been reviewed at least every 2 years as required.”
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EP Training Program (42 CFR 418.113(d)(1))
The inspectors’ words, 117 words
“Based on administrative document review and interview, the agency failed to provide evidence of initial training in emergency preparedness policies and procedures to all new hospice employees, emergency preparedness training at least every 2 years or maintain documentation of all emergency preparedness training. Review of administrative documents and emergency preparedness documents failed to provide evidence of initial training in emergency preparedness policies and procedures to all new hospice employees, emergency preparedness training at least every 2 years or maintain documentation of all emergency preparedness training since 2018. During an interview on 06/05/24 at 11:00 AM, the Interim Executive Director stated the agency failed to provide training in emergency preparedness policies and procedures at least every 2 years.”
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EP Testing Requirements (42 CFR 418.113(d)(2))
“Based on administrative record review and interview, the agency failed to conduct exercises to test the emergency plan annually. Review of administrative documents and emergency preparedness documents, the agency failed to conduct exercises to test the emergency plan annually since 2021. During an interview on 06/05/24 at 11:00 AM, the Interim Executive Director stated the agency had not conduct exercises to test the emergency plan annually.”
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Executive responsibilities (42 CFR 418.58(e)(1))
“Based on administrative document review and interview, the Governing Body failed to ensure is maintained and evaluated annually. Based on administrative document and quality assurance and performance improvement (QAPI) document review and interview, the Governing Body failed to ensure an effective QAPI program was maintained and evaluated annually. During an interview on 06/05/24 at 11:00 AM, the Interim Executive Director stated the Governing Body had not evaluated the QAPI program annually.”
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Control (42 CFR 418.60(b)(1))
The inspectors’ words, 113 words
“Based on administrative document review and interview, the agency failed to maintain a coordinated agency-wide program for the surveillance, identification, prevention, control, and investigation of infectious and communicable diseases an integral part of the hospice’s quality assessment and performance improvement program. Based on administrative document and QAPI record review, the agency failed to provide evidence of an agency-wide program for the surveillance, identification, prevention, control, and investigation of infectious and communicable diseases as part of the agency’s QAPI program. During an interview on 06/05/24 at 11:00 AM, the Interim Executive Director and Patient Care Coordinator stated the agency did not have an agency-wide system to monitor infections as part of the QAPI program.”
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In-service training (42 CFR 418.76(d))
The inspectors’ words, 111 words
“Based on administrative document review and interview, the agency failed to ensure the hospice aide received l2 hours of in-service training during each 12-month period. Review of personnel records and educational training documents, the agency failed to provide evidence of 12 hours of Inservice training during a 12- month period for one (#4) of one (#4) hospice aide records reviewed. Inservice documents provided for the hospice aide indicated completion of 5.5 hours in 2022, 2 hours in 2023, 2.5 hours year to date in 2024. During an interview on 06/05/24 at 11:00 AM, the Interim Executive Director stated the hospice aide did not complete 12 hours of inservice annually as required.”
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Recruiting and retaining (42 CFR 418.78(c))
“Based on administrative document review and interview, the agency failed to document and demonstrate viable and ongoing efforts to recruit and retain volunteers. Based on volunteer program document review, the agency failed to provide evidence of ongoing efforts to recruit and retain volunteers. During an interview on 06/05/24 at 11:00 AM, the Interim Executive Director stated the agency had no volunteer recruitment program in place.”
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Level of activity (42 CFR 418.78(e))
The inspectors’ words, 127 words
“Based on administrative document review and interview, the agency failed to provide volunteers for day-to-day administrative and/or direct patient care services in a minimum of 5 percent of the total patient care hours of all paid hospice employees and contract staff. Based on administrative document review, the agency failed to provide volunteers for day-to-day administrative and/or direct patient care services. Physician volunteer hours were documented for 2 physicians, but no other core service volunteers were identified. Documentation of Volunteer hours for the years 2023 and 2024 failed to show a minimum of 5% volunteer hours for administrative or direct patient care services. During an interview on 06/05/24 at 11:00 AM, the Interim Executive Director stated the agency did not currently have any volunteers except the 2 physicians.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jun 5, 2024 | Recertification inspection by the state | 9 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Aug 30, 1993.
- Ownership: non-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 9.1 nurse care minutes per routine home care day, 4.9% of skilled nursing minutes at weekends and a visit near death for 100% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 55% at home, 45% in a nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 9.1 min |
| Skilled nursing minutes at weekends | 4.9% |
| Visits near death | 100.0% of patients who died |
Who owns it?
- Hospice of Mcalester Oklahoma Inc. runs it.
- 2 owners or officers are people: Brandy Patton (corporate director, 100%); Brandy Patton (managing employee (on the payroll), 100%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Hospice of Mcalester Oklahoma Inc. | Runs it (operational or managerial control) | 100% | Aug 30, 1993 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 8 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 36% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 91.9% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 8 of 10 |
How does it compare nearby?
- Of the 17 hospices CMS’s data show serving patients in ZIP code 74501, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 6; this one had 9.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Hospice of Mcalester, Oklahoma, Inc. This hospice | 9 |
| Heartland Hospice (Mcalester) | 12 |
| Southeast Hospice | 10 |
| Elara Caring Xi | 4 |
| Choice Health at Home - Henryetta Hospice | 2 |
| Good Shepherd Hospice, Inc. | 6 |
| Traditions Health of Elk City | 6 |
| Traditions Health of Seminole | Not given |
| Mays Hospice Care, Inc. | 11 |
| Halo Hospice | 2 |
| Gentiva X | 20 |
| Compassus - Muskogee | 3 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.