Embracing Hospice Care of New Jersey
A hospice in Wall, New Jersey 07719
3349 Route 138, Building D, Suite F, Wall, New Jersey 07719. (732) 974-2545.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 12 deficiencies cited in the last three years
- 1of 5 family caregiver rating
- 7of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean4
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Condition-level deficiency
- For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual.
What did inspectors find?
12 deficiencies cited in the last three years
The middle of the 20 hospices serving ZIP code 07719 had 5.
The last inspection on record was on Aug 21, 2026: a reaccreditation inspection by The Joint Commission.
5 deficiencies at condition level, the more serious of CMS’s two levels
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
12 deficiencies in 1 month of the last 36. Last cited Aug 2026. Most serious: Condition-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Aug 21, 2026: reaccreditation inspection by The Joint Commission12 deficiencies
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Content of plan of care (42 CFR 418.56(c))
“Observed in Record Review. In 8 of 14 patient records reviewed, the plan of care goal(s) were not measurable or individualized: For example, RRHV#1, Goal for Mobility, impaired physical: Pt comfort-Patient now a hoyer lift, increase in stiffness, Goal for Nutrition, altered: less than body requirements Patient comfort-1:1 feeder; RRHV#2, RRHV#3, RRHV#4, RRNHV#1, RRNHV#3, RRNHV#4, RRNHV#5, Goal: Patient comfort-until discharge; RRNHV#2: Skin/Tissue integrity impaired: Goal-Evaluate effectiveness of current treatment. RRNHV#4, RRNHV#6 Goal-Standing Orders: Q visit until discharged. This was reviewed with the Compliance Officer.”
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Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 115 words
“Observed in Record Review. In 2 of 19 patient records reviewed, the plan of care did not include treatment necessary to meet the patient needs. For example: RRHV#3, the surveyor observed the patient with labored breathing with minimal exertion and was receiving oxygen via a nasal cannula. Patient had an oxygen concentrator and an oxygen tank in her home. There were no orders on the plan of care for oxygen treatment or oxygen supplies. RRNHV#2: the patient had multiple wounds and the plan of care for the second benefit period did not include who was to provide wound care and how often wound care was to be provided. This was reviewed with the Compliance Officer.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(2)(ii))
The inspectors’ words, 99 words
“Observed in Record Review. In 3 of 14 patient records reviewed, the aide did not provide care according to the aide plan of care. For example: RRHV#1 the did not file/clean nails twice weekly per the plan of care during benefit period #2. RRHV#3 did not clean nails daily or file nails weekly or weigh patient monthly during benefit period #1. RRNHV#6 the aide did not shave, provide active ROM, essential patient laundry, meal preparation or grocery shopping per the aide care plan during week one of first benefit period. This was discussed with the Compliance Officer and DON.”
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Governing body and administrator (42 CFR 418.100(b))
“Observed in Leadership Session. In 1 of 1 leadership session, there was no evidence at the governing body and leadership has established requirements to support patient care, treatment and services as evidenced by a condition level finding at 418.102, 418.56 and 418.76.”
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Medical director (42 CFR 418.102)
“Observed in Tracer Activities. In 1 of 1 tracers conducted, The hospice did not have a physician designated to assume the same responsibilities and obligations as the medical director when the medical director is not available. For example-There was no backup medical director under contract or directly employed by the organization. This was discussed with the Compliance Officer.”
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EP Program Patient Population (42 CFR 418.113(a)(3))
“Observed in Environment of Care Session. In 1 of 1 tracers conducted, the emergency operations plan did not include a plan for continuing to provide essential services. For example: There was no written plan in place for the relocation of the office should that location become uninhabitable. This was discussed with the Compliance Officer.”
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Content of comprehensive assessment (42 CFR 418.54(c)(6)(iv))
“Observed in Patient Home. In 1 of 4 home visits conducted, the surveyor observed that during RRHV#2 the hospice nurse did not conduct a medication reassessment per policy number 7218 Medication Monitoring, item D, which states the RN is to conduct a reassessment of medications every visit. This was discussed with the Compliance Officer.”
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Content of comprehensive assessment (42 CFR 418.54(c)(7))
“Observed in Record Review. In 3 of 3 bereavement records, the organization failed to assess per policy. Example #1: RRBR#1, RRBR#2, RRBR#3, the agency did not complete a post-death bereavement assessment; example #2: RRBR#1, RRBR#2, RRBR#3, the bereavement assessment did not include an evaluation of the bereavement risks, if problems were identified and the planned frequency of bereavement assessments. This was reviewed and discussed with the Compliance Officer and DON.”
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Coordination of services (42 CFR 418.56(e)(2))
The inspectors’ words, 133 words
“Observed in Record Review. In 8 of 14 patient records reviewed, the organization did not provide care or services according to the patients plan of care. For example: RRHV#2, the plan of care had an intervention to Obtain at least 2 of the following monthly weight/MAC/ABD circ. There was no documentation of weight/MAC/ABD circ during week one through week six of second benefit period. RRHV#4 the frequency orders for the hospice aide was seven days weekly. Hospice aide visit notes were not present in the medical record for weekend visits during the most recent benefit period. RRNHV#1, RRNHV#2, RRNHV#3, RRNHV#5, RRNHV#9, RRNHV#10, the hospice aide frequency orders were for seven days weekly. There were multiple missing aide visit notes during most recent benefit period. This was reviewed and discussed with the Compliance Officer.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(1))
The inspectors’ words, 186 words
“Observed in Record Review. In 4 of 14 patient records reviewed, the registered nurse did not prepare a written plan of care to include: bleeding precautions, seizure precautions, aspiration precautions for the aide. For example: RRHV#4, the patient was taking Levetiracetam oral solution 100mg/ml, 2.5ml B.I.D for history of seizures and aspirin oral tab chew 81mg, 1 tab daily by mouth for CAD, there were no seizure or bleeding precautions or instructions on the hospice aide care plan. RRNHV#1, the patient had a diagnosis of seizures. The aide plan of care did not include seizure precautions/instructions. RRNHV#3, the physician ordered a change in diet to pureed with nectar thick liquids. The aide care plan included instructions to assist with meals and was not updated to reflect diet changes to pureed diet and nectar thick liquids or implement aspiration precautions. RRNHV#10, the patient was on diet of pureed food and nectar liquids. The aide care plan instructed the aide to assist with meals every visit. The aide care plan did not include instructions for aspiration precautions. This was reviewed and discussed with the Compliance Officer and DON.”
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Supervision of hospice aides (42 CFR 418.76(h)(3)(i))
The inspectors’ words, 95 words
“Observed in Record Review. In 3 of 14 patient records reviewed, the hospice aide was not supervised effectively. For example: RRHV#1, RRHV#3, the aide care plan instructed the aide to file/clean nails twice weekly and the aide was not filing or cleaning the nails twice weekly. RRNHV#6, the plan of care included: aide to shave, provide active ROM; essential patient laundry, meal prep and grocery shopping. The tasks were not provided. The RN documented that the aide was following the plan of care during supervisory visits. This was reviewed and discussed with the Compliance Officer.”
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Criminal background checks (42 CFR 418.114(d)(1))
“Observed in Document Review. In 2 of 2 contracts reviewed, the respite care and general inpatient contractual agreement(s) did not include all of the required elements. For example: Review of contracts with two facilities for the provision of general inpatient and/or respite care services did not include a stipulation requiring the outside agency to conduct criminal background checks on contracted employees who provide direct patient care or have access to patient records. This was discussed with the Compliance Officer.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Aug 21, 2026 | Reaccreditation inspection by The Joint Commission | 12 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jun 27, 2003.
- Ownership: for-profit.
- Cited at For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. in the last three years: it didn’t meet a whole condition of Medicare’s rules.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 608.9 nurse care minutes per routine home care day, 0% of skilled nursing minutes at weekends and a visit near death for 40.7% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 78% at home, 17% in assisted living, 5% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 608.9 min |
| Skilled nursing minutes at weekends | 0% |
| Visits near death | 40.7% of patients who died |
Who owns it?
- 8 owners or officers are people: Susan Froehlich (managing employee (on the payroll), 10%); Grant Bennett (owns 5% or more directly); Robert Platzman (managing employee (under contract), 0%); Reid Bennett (owns 5% or more directly); Reid Bennett (managing employee (on the payroll)); Donald M Micallef (managing employee (under contract)); Richard Tangolics (owns 5% or more directly); Lori Roberts (owns 5% or more directly).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- Family caregivers rate it 1 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 63% rated it 9 or 10 out of 10, and 69% would definitely recommend it.
- CMS’s Hospice Care Index: 7 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 8.5% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 1 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 7 of 10 |
How does it compare nearby?
- Of the 20 hospices CMS’s data show serving patients in ZIP code 07719, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 5; this one had 12.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Embracing Hospice Care of New Jersey This hospice | 12 |
| Barnabas Health Home Care and Hospice | 2 |
| Hackensack Meridian Hospice | 1 |
| Amedisys Hospice | 2 |
| Ascend Hospice | 5 |
| Life Source Services LLC | 6 |
| Caring Hospice Services of Central Jersey | 5 |
| Vitas Healthcare Corporation Atlantic | 4 |
| Homeside Hospice LLC | 3 |
| Grace Healthcare Services LLC | 6 |
| Compassus-Greater New Jersey | 0 |
| Serenity Hospice Care | 11 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.