Spring Vallley Hospice of Tupelo
A hospice in Tupelo, Mississippi 38804
1018 N Gloster, Ste J, Tupelo, Mississippi 38804. (662) 586-5126.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 1 deficiency cited in the last three years
- Not rated family caregiver rating
- 8of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
1 deficiency cited in the last three years
The middle of the 11 hospices serving ZIP code 38804 had 0.5.
The last inspection on record was on Jul 3, 2024: a recertification inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited May 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
May 16, 2024: recertification inspection by the state1 deficiency
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Prevention (42 CFR 418.60(a))
The inspectors’ words, 370 words
“Based on observation during home visits with a nurse, staff interviews and policy/procedure review, the facility failed to follow accepted standard precautions to prevent the transmission of infections and communicable diseases during four (4) of four (4) observed home visits with patients; Patient #13, #14, #16, #21. Findings include: Observation at residence of Patient #21, at 10:48 a.m. on 05/15/2024, Registered Nurse (RN) #1 failed to hand sanitize prior to start of care and failed to utilize a nursing bag that has a wipeable surface. Observation at residence of Patient #13, at 11:04 a.m. on 05/15/2024, RN #1 failed to hand sanitize prior to start of care and failed to utilize a nursing bag that has a wipeable surface. Observation at residence of Patient #16, at 11:33 a.m. on 05/15/2024, RN #1 failed to hand sanitize prior to start of care and failed to use a nursing bag that has a wipeable surface. Observation at residence of Patient #14, at 12:11 p.m. 05/15/2024, RN #1 failed to hand sanitize prior to start of care and failed to use a nursing bag that has a wipeable surface. Interview with RN #1 on 05/15/2024 at 11:34 a.m. confirmed the use of assigned nursing bag was not being used according to policy/procedure and she further confirmed the facility does provide alcohol-based hand rub. Interview with Director of Nursing (DON) on 05/16/2024 at 12:57 p.m. confirmed the facility follows Center for Disease Control (CDC) guidelines for infection control. Review of the facilitys policy, Bag Technique, policy number 9-014.1, no date or revision date, confirmed “;...maintaining a clean nursing bag to prevent cross contamination...maximize the use of the nursing bag when caring for patients...nurse will have the following contents...Hand washing equipment...assessment equipment...bag will be cleaned...Prior to administering care, alcohol based hand rub...and hands will be washed...Hands will be decontaminated...”. Review of the facilitys policy, Infection Control Hand Hygiene, policy number PC. 125, no date, or revision date, confirmed “;...staff must perform hand hygiene...hand hygiene supplies are...routine supply inventory...use standard precautions...Hand hygiene before and after patient contact...”. During the exit conference on 05/16/2024 at 2:30 p.m. with the Executive Director and Director of Nursing, the survey findings were discussed, and no further documents submitted for review.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jul 3, 2024 | Recertification inspection by the state | No deficiencies cited |
| May 16, 2024 | Recertification inspection by the state | 1 deficiency cited |
Is it certified?
- Medicare-certified hospice since Sep 26, 2017.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 9.3 nurse care minutes per routine home care day, 4.1% of skilled nursing minutes at weekends and a visit near death for 86.7% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 89% at home, 7% in assisted living, 3% in a nursing facility, 1% in a hospital.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 9.3 min |
| Skilled nursing minutes at weekends | 4.1% |
| Visits near death | 86.7% of patients who died |
Who owns it?
- Hospice Home Care, LLC owns 100% directly since Nov 17, 2015.
- 9 owners or officers are people: Jay Koeper (corporate officer, 0%); Jay Koeper (corporate director, 0%); Jennifer Phipps (corporate officer); Margaret Sherry Pemberton (corporate officer); Margaret Sherry Pemberton (corporate director); Kristi Kenslow (managing employee (on the payroll)); Michael A Mcmaude (corporate officer); Michael A Mcmaude (corporate director); Fazal Yahya (managing employee (under contract), 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Silverton Abode Holding Corporation | Owns 5% or more through other companies | 100% | Nov 1, 2021 |
| Brightspring Health Holdings Corp | Owns 5% or more through other companies | 100% | Nov 1, 2021 |
| Silverton Intermediate Holdings, Inc. | Owns 5% or more through other companies | 100% | Nov 1, 2021 |
| Phoenix Guarantor Inc. | Owns 5% or more through other companies | 100% | Nov 1, 2021 |
| Res-Care Inc. | Owns 5% or more through other companies | 100% | Nov 1, 2021 |
| Hospice Home Care, LLC | Owns 5% or more directly | 100% | Nov 17, 2015 |
| Silverton Holdings, Inc. | Owns 5% or more through other companies | 100% | Nov 1, 2021 |
| Phoenix Intermediate Holdings Inc. | Owns 5% or more through other companies | 100% | Nov 1, 2021 |
| Abode Healthcare, Inc. | Owns 5% or more through other companies | 100% | Nov 1, 2021 |
| Brightspring Health Services Inc. | Owns 5% or more through other companies | 100% | Nov 1, 2021 |
| Silverton Abode, LLC | Owns 5% or more through other companies | 100% | Nov 1, 2021 |
| Kkr Phoenix Aggregator L.P. | Owns 5% or more through other companies | 48% | Nov 1, 2021 |
| Kkr Americas Fund Xii LP | Owns 5% or more through other companies | 42% | Nov 1, 2021 |
| Walgreen Co | Owns 5% or more through other companies | 20% | Nov 1, 2021 |
| Walgreens Holding Company | Owns 5% or more through other companies | 20% | Nov 1, 2021 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- In CMS’s survey of family caregivers (Oct 1, 2023 to Sep 30, 2025): 76% rated it 9 or 10 out of 10, and 76% would definitely recommend it.
- CMS’s Hospice Care Index: 8 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 66.3% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 8 of 10 |
How does it compare nearby?
- Of the 11 hospices CMS’s data show serving patients in ZIP code 38804, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 0.5; this one had 1.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Spring Vallley Hospice of Tupelo This hospice | 1 |
| North Mississippi Medical Ctr | 0 |
| Community Hospice | 0 |
| Enhabit Hospice of Northeast Mississippi | 1 |
| The Sanctuary Hospice House | 0 |
| Vitalcaring Group | 0 |
| Arden of North Mississippi (Oxford) | 3 |
| Enhabit Hospice of North Mississippi | Not given |
| Gentiva Hospice | 4 |
| Gentiva | 16 |
| Homecare Hospice North LLC DBA Legacy Hospice of the South | 0 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.