Ozark Hospice
A hospice in Poplar Bluff, Missouri 63901
2725 N Westwood, Suite 18, Poplar Bluff, Missouri 63901. (573) 686-5510.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 7 deficiencies cited in the last three years
- Not rated family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
7 deficiencies cited in the last three years
The middle of the 10 hospices serving ZIP code 63901 had 6.
The last inspection on record was on Aug 21, 2024: a reaccreditation inspection by the Accreditation Commission for Health Care.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
7 deficiencies in 1 month of the last 36. Last cited Aug 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Aug 21, 2024: reaccreditation inspection by the Accreditation Commission for Health Care7 deficiencies
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Approach to service delivery (42 CFR 418.56(a)(1))
The inspectors’ words, 129 words
“Upon patient record review, 1 of 14 (Patient #7) did not contain evidence that a Registered Nurse had been designated to ensure the continuous assessment of the patient and family’s needs, and to coordinate activities with other members of the Interdisciplinary Group (IDG). The IDG must work together and is responsible for supervision of the care and service for each patient and family: Patient #7: The RN 06/10/24 SOC assessment documented that the patient had foam gauze on the coccyx area, which was dated 06/10/24, and which the patient’s in-home caregiver’s requested not to be removed during that visit. At the RN visit the following day, there was no mention of an assessment of the coccyx area specifically, nor of the presence of or absence of, a gauze dressing.”
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 131 words
“Upon patient record review, 2 of 14 (Patients #5 and 10) did not contain evidence that the Hospice had developed an individualized written Plan of Care for each patient. The Plan of Care must reflect patient/family goals and interventions based on the problems identified in the initial, comprehensive, and updated comprehensive assessments. The Plan of Care must include all services necessary for the palliation and management of the terminal illness and related conditions: Patient #5: SOC was 08/07/24. The SOC Physician CTI and RN SOC assessment reflected that the patient had a LLQ colostomy, which was to be changed Q 3 days. This colostomy was not addressed on the POC. Patient #10: The RN SOC assessment noted that the patient had a Cardiac Pacemaker. This was not included on the POC.”
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Review of the plan of care (42 CFR 418.56(d))
The inspectors’ words, 101 words
“Upon patient record review, 1 of 14 (Patient #4) did not contain evidence that a revised Plan of Care included information from the patient’s updated comprehensive assessment(s), and must note the patient’s progress towards outcome/goals from the Plan of Care: Patient #4: This patient was receiving tube feedings. There was nothing on the most recent 08/06/24 IDG POC regarding the monitoring and site care responsibilities of such insertion site. Upon interview, the Case Manager reported that the patient’s in-home caregiver had been provided split 4x4s to apply to surrounding the site. Neither was this physician-ordered dry dressing intervention on the POC.”
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Coordination of services (42 CFR 418.56(e)(2))
“Upon patient record review, 1 of 14 (Patient #10) did not contain evidence that the IDG had ensured that the care and services were provided in accordance with the Plan of Care: Patient #10: The RN 04/19/24 SOC assessment reflected that the patient had a coccyx blister, and documented that a dressing change had been completed per the Plan of Care. There was no Physician order located for a coccyx dressing change.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(2))
The inspectors’ words, 97 words
“Upon patient record review 1 of 14 (Patient #2) did not contain evidence that the Hospice Aide had provided services that were: • Ordered by the Interdisciplinary Group • Included in the Aide Plan of Care Patient #2: During the Surveyor-attended home visit on 08/19/24, the Aide reported that at each home visit she: 1) Applies Diclofenac Ointment to the patient’s bilateral knees and ankles; 2) Applies anti-fungal powder to the patient’s groin area; and 3) Applies A&D Ointment to the patient’s buttocks and panti-line. These interventions were not ordered/assigned on the Aide’s current Plan of Care.”
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Authentication (42 CFR 418.104(b))
“Upon patient record review, 1 of 14 (Patient #6) did not contain evidence that all entries are clear and complete: Patient #6: The RN SOC assessment noted six (6) different wound locations. The POC included Physician orders to, “Cleanse all skin tears with wound cleanser, pat dry, apply topical ATB, and leave open to air.” For each of these described wound locations, the RN had documented on the SOC assessment that, “Wound Cleansing/Dressing Change per Plan of Care completed,” without the details of such wound care having been provided.”
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Discharge or transfer of care (42 CFR 418.104(e)(3))
“Upon patient record review, 1 of 14 (Patient #11) did not contain evidence that the completed Discharge Summary included all CMS-required information: Patient #11: Discharged 02/10/24. The DC Summary did not include all CMS-required content as follows: • A summary of the patient’s stay, including treatments, symptoms and pain management • The patient’s current Plan of Care • The patient’s latest Physician orders”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Aug 21, 2024 | Reaccreditation inspection by the Accreditation Commission for Health Care | 7 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Sep 1, 2021.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 16.1 nurse care minutes per routine home care day, 8.3% of skilled nursing minutes at weekends and a visit near death for 96.2% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 96% at home, 1% in a skilled nursing facility, 3% in a hospital.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 16.1 min |
| Skilled nursing minutes at weekends | 8.3% |
| Visits near death | 96.2% of patients who died |
Who owns it?
- 9 owners or officers are people: Ashley Tinsley (owns 5% or more directly, 50%); Ashley Tinsley (corporate director, 50%); Austin Tinsley (owns 5% or more directly, 50%); Brandy Johnson (managing employee (on the payroll), 15%); Cindy Rolland (corporate director); Cindy Rolland (managing employee (on the payroll)); Jamie R Deken (managing employee (on the payroll)); Christopher R Montgomery (managing employee (under contract)); Austin Tinsley (corporate director).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 95.45% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 76% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 10 hospices CMS’s data show serving patients in ZIP code 63901, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 6; this one had 7.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Crown Hospice | 4 |
| Ozark Hospice This hospice | 7 |
| St Bernards Regional Med Ctr H | 5 |
| VNA Hospice | 4 |
| Legacy Hospice, LLC | 3 |
| Preferred Hospice of Missouri | 9 |
| Preferred Hospice of Missouri (Central) | 14 |
| Crown Hospice, Inc. | 10 |
| Elite Hospice | 13 |
| Elara Caring | 4 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.