Hearth Record

Hospicecare in the Berkshires

A hospice in Pittsfield, Massachusetts 01201

877 South Street, Suite 1w, Pittsfield, Massachusetts 01201. (413) 443-2994.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 23, 2026.

The last 24 months 2 deficiencies in 1 month of the last 36. Last cited Oct 2024. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

2 deficiencies cited in the last three years

The middle of the 2 hospices serving ZIP code 01201 had 4.5.

The last inspection on record was on Oct 18, 2024: a reaccreditation inspection by the Community Health Accreditation Partner.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

When those deficiencies happened

2 deficiencies in 1 month of the last 36. Last cited Oct 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.

2 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Oct 18, 2024: reaccreditation inspection by the Community Health Accreditation Partner2 deficiencies

  • Content of plan of care (42 CFR 418.56(c))

    The inspectors’ words, 264 words

    “It is required that each patient’s individualized written plan of care identifies planned interventions based on problems identified in the initial and updated comprehensive assessments. This standard was not met as evidenced by clinical record review and interview. In 2 of 23 (9%) clinical records reviewed, it was revealed that the agency did not ensure the patient’s individualized written plan of care identified planned interventions based on problems identified in the initial and updated comprehensive assessments. Clinical Record 1: The patient elected the hospice benefit on 02/23/2024, with a terminal diagnosis of chronic obstructive pulmonary disease. The Registered Nurse (RN) assessment on 08/29/2024 documented anxiety, constipation, and dyspnea. The plan of care was reviewed for the time period between 08/05/2024 and 10/18/2024. The plan of care identified a problem on 08/05/2024, deficit related to patient care management related to anxiety, constipation, and dyspnea. The plan of care did not include interventions for anxiety, constipation, and dyspnea. Clinical Record 2: The patient elected the hospice benefit on 07/11/2024, with a terminal diagnosis of Organ Limited Amyloidosis. The Registered Nurse (RN) assessment on 10/09/2024 documented notable abdominal distention due to fluid retention. The plan of care was reviewed for the time period between 08/05/2024 and 10/18/2024. The plan of care identified a problem on 08/05/2024, deficit related to patient care management of cardiovascular, ascites, med management. The plan of care did not include interventions for ascites. During a joint record review and interview with the Director of Clinical Services on 10/18/2024, the Director of Clinical Services reviewed the findings and stated more staff education is needed.”

    Rule L0545. Standard-level.

  • Prevention (42 CFR 418.60(a))

    The inspectors’ words, 193 words

    “It is required that the hospice follows accepted standards of practice to prevent the transmission of infections and communicable disease, including the use of standard precautions, such as hand hygiene. This standard was not met as evidenced by document review, interview and observation. In 1 of 6 (17%) home visit observations it was revealed that the agency did not ensure the staff followed the agency hand hygiene policy. Document 1: Agency policy, Hand Hygiene, Policy No. C:2-048.1, stated in part, “Hand decontamination using an alcohol-based hand rub should be performed after contact with non-intact skin and wound dressings.” Home Visit 1/Clinical Record 1: During the home visit on 10/15/2024 to observe the Registered Nurse (Personnel Record 6), the Registered Nurse donned gloves, removed a soiled coccyx wound dressing, put dermaseptin around the wound, then applied a new wound dressing. The Registered Nurse did not wash her hands between removing the soiled wound dressing and applying the dermaseptin and clean wound dressing. During an interview with the Director of Clinical Services on 10/18/2024, the Director of Clinical Services agreed the agency policy is to wash the hands between a dirty and clean dressing change.”

    Rule L0579. Standard-level.

The one inspection in the last three years
Inspections on record
DateVisitWhat the record says
Oct 18, 2024Reaccreditation inspection by the Community Health Accreditation Partner2 deficiencies cited

Is it certified?

  • Medicare-certified hospice since Sep 19, 1991.
  • Ownership: non-profit.
  • No deficiency or on record in the last three years.
Source:

CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Who does the caring?

  • From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 14 nurse care minutes per routine home care day, 5.9% of skilled nursing minutes at weekends and a visit near death for 92.4% of patients who died.
  • Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 65% at home, 4% in assisted living, 27% in a nursing facility, 4% in a skilled nursing facility, 1% in a hospital.
Source:

CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Staffing measures
MeasureThis provider
Nurse care minutes per routine home care day14.0 min
Skilled nursing minutes at weekends5.9%
Visits near death92.4% of patients who died

Who owns it?

  • Integritus Healthcare Inc. owns 100% directly since Feb 1, 2022.
  • Integritus Healthcare Management Services Inc. runs it.
  • 3 owners or officers are people: William C Jones (corporate officer); William C Jones (corporate director); Michele T. Clayborne (managing employee (on the payroll)).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Integritus Healthcare Management Services Inc.Runs it (operational or managerial control)100%Sep 1, 2022
Integritus Healthcare Inc.Owns 5% or more directly100%Feb 1, 2022

What do families say?

  • Family caregivers rate it 4 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 86% rated it 9 or 10 out of 10, and 89% would definitely recommend it.
  • CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
  • 87.02% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 58.3% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
Source:

CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 54 of 5
Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold10 of 10

How does it compare nearby?

  • Of the 2 hospices CMS’s data show serving patients in ZIP code 01201, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 4.5; this one had 2.
Source:

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

The 2 hospices CMS lists serving ZIP code 01201
PlaceDeficiencies, 3 years
Hospicecare in the Berkshires This hospice2
Hospice Services of Western & Central Mass7

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
  • Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 27, 2026.

From the hospice

The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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