Murray Calloway County Hospital Hospice
A hospice in Murray, Kentucky 42071
1959 State Route 94w, See Notes for Mailing Address, Murray, Kentucky 42071. (270) 767-3670.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 2 deficiencies cited in the last three years
- 5of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
2 deficiencies cited in the last three years
The middle of the 2 hospices serving ZIP code 42071 had 1.5.
The last inspection on record was on Mar 6, 2025: a recertification inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Jan 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jan 17, 2025: recertification inspection by the state1 deficiency
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Prevention (42 CFR 418.60(a))
The inspectors’ words, 734 words
“Based on observations, interviews, record review, and facility policy review, the hospice agency failed to ensure wound care was performed in a manner to prevent cross-contamination for one of one patient (Patient (P) 13) observed receiving care out of a total sample of 19. Specifically, the facility failed to ensure proper glove usage during wound care, utilize proper disposal of a used brief, and utilize proper hand hygiene when passing medication. Findings included: Review of the Hospice facility policy titled, “Infection Control,” dated February 2023, revealed, “. . . [Hospice] follows organization wide guidelines as appropriate in the Hospice setting for Infection Control . . . The [Hospice] program recognizes that the risk for any Hospice patient acquiring a health care associated infection is dependent on many factors . . .” Review of P13’s undated “Start of Care” page, located on the “Face Sheet” in the electronic medical record (EMR), indicated he/she was admitted to hospice services on 01/09/2025 with a primary diagnosis of Alzheimer’s disease and comorbidities which included a pressure ulcer, stage four (full tissue loss with exposed muscle, tendons, or bone). He/She resided in the inpatient care area of the hospice house where staff provided assistance with wound care and medication administration. Review of P13’s “Plan of Care,” located in the EMR under the “Care Plan” tab and effective 01/13/2025, included, “Mepilex Border Sacrum 9.2 Clean coccyx wound wash topically to cleanse wound, pat dry and apply Flagyl [an antifungal medication] crushed and mixed with petroleum jelly topically for malodorous wound and cover with foam border dressing topically for protection daily . . .” In addition, “Flagyl 500mg [milligrams] apply to wound bed daily and PRN [as needed] for malodorous wound” Start Date 01/13/2025. During an observation on 01/17/2025 at 11:00 AM, Registered Nurse (RN)1 entered the medication room to obtain Flagyl from P13’s medication box in the locked cabinet. RN1 opened the medication bottle and removed one Flagyl 500mg tablet with his/her hands. RN1 did not perform hand hygiene or use gloves to remove the medication before placing the pill into the medication crusher. During an interview on 01/17/2025 at 11:04 AM, RN1 was why he/she did not don gloves before obtaining the medication from the medication bottle. RN1 stated, “I know I did not wear gloves, but I will now.” During an observation on 01/17/2025 at 11:07 AM, RN1 obtained wound care supplies from a cabinet outside P13’s room. RN1 performed hand hygiene and donned gloves. RN1 explained the procedure to P13 via a language translator. RN1 removed the soiled dressing on P13’s coccyx area, then removed her gloves, applied clean gloves without performing hand hygiene. After RN1 provided wound care, she placed a clean dressing over the wound. Without removing his/her gloves and performing hand hygiene, RN1 assisted RN2 and Senior Nurse Aide (SRNA)1 in repositioning the patient and adjusting the pillows. RN1touched the bedside rails with his/her soiled gloves. RN2 removed P13’s used brief and placed it on the floor instead of a trash receptacle while SRNA1 assisted RN1. After RN1, RN2 and SRNA1 finished, they removed their gloves and performed hand hygiene. During an interview on 01/17/2025 at 11:20 AM, RN2 was asked why he/she placed the used brief on the floor instead of a trash receptacle. RN2 stated, “Yes, I did place it on the floor and not in a plastic bag, I know I should have.” During an interview on 01/17/2025 at 11:25 AM, RN1 was asked why he/she did not remove his/her gloves and perform hand hygiene, after providing wound care and before touching the patient’s linens, pillows, and bed rails. RN1 stated, “I did not change gloves, but I know I should have.” RN1 was asked when the last in-service or training on infection control was conducted. RN1 stated, “I don’t remember.” During an interview on 01/17/2025 at 12:40 PM, the Interim Director of Hospice Services was told about the medication and wound care observations. The Interim Director of Hospice Services stated, “My expectation is that gloves are to be changed after providing wound care. The brief should not have been on the floor, and [RN1] should have used a glove to obtain the medication from the pill bottle.” The Interim Director of Hospice Services further stated that he/she had become the Director in September 2024 and did not know if any specific wound care infection control in-services had been done prior.”
Jan 16, 2025: recertification inspection by the state1 deficiency
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Fire Drills (42 CFR NFPA 101)
The inspectors’ words, 208 words
“Based on record review and interview, the facility failed to ensure fire drills were conducted quarterly for each shift in accordance with National Fire Protection Association (NFPA) Standards. The deficient practice had the potential to affect two (2) of two (2) smoke compartments, staff, and all residents. The facility had the capacity for eight (8) beds with a census of six (6) on the day of the survey. The findings include: Record review, of the facility’s fire drill records for the 12-month period prior to the survey on 01/16/2025 at 1:10 PM, revealed the facility completed the fire drills for first (1st) shift but there were no documented fire drills for the second (2nd) shift for the year 2024. Interview, on 01/16/2025 at 1:11 PM with the Safety Director, revealed the facility was not aware the fire drills were not being conducted for second (2nd) shift. The finding was verified by the Safety Director at the time of record review and the Administrator at the exit conference on 01/16/2025. Actual NFPA Standard: NFPA 101 Life Safety Code, (2012) 19.7.1.6 Drills shall be conducted quarterly on each shift to familiarize facility personnel (nurses, interns, maintenance engineers, and administrative staff) with the signals and emergency action required under varied conditions.”
All 4 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Mar 6, 2025 | Recertification inspection by the state | No deficiencies cited |
| Mar 6, 2025 | Recertification inspection by the state | No deficiencies cited |
| Jan 17, 2025 | Recertification inspection by the state | 1 deficiency cited |
| Jan 16, 2025 | Recertification inspection by the state | 1 deficiency cited |
Is it certified?
- Medicare-certified hospice since Mar 19, 1991.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 24.9 nurse care minutes per routine home care day, 15.7% of skilled nursing minutes at weekends and a visit near death for 98% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 72% at home, 2% in assisted living, 18% in an inpatient hospice, 8% elsewhere.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 24.9 min |
| Skilled nursing minutes at weekends | 15.7% |
| Visits near death | 98.0% of patients who died |
Who owns it?
- 12 owners or officers are people: Jeffrey Eye (corporate officer); Jeffrey Eye (managing employee (on the payroll)); Jeffrey Eye (runs it (operational or managerial control)); Brian Craven (corporate officer, 0%); Brian Craven (managing employee (on the payroll), 0%); Martha Erwin (corporate director); John Wilson (corporate officer); John Wilson (managing employee (on the payroll)); John Wilson (runs it (operational or managerial control)); Chasity Dotson (managing employee (on the payroll), 0%); Reba Lowery Celsor (corporate officer, 0%); Reba Lowery Celsor (managing employee (on the payroll), 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| City of Murray, Kentucky | Other role (CMS gives no detail) | 50% | Jan 1, 1966 |
| County of Calloway, Kentucky | Other role (CMS gives no detail) | Jan 1, 1966 |
What do families say?
- Family caregivers rate it 5 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 91% rated it 9 or 10 out of 10, and 93% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 96.57% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 79.9% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 5 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 2 hospices CMS’s data show serving patients in ZIP code 42071, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 1.5; this one had 2.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Murray Calloway County Hospital Hospice This hospice | 2 |
| Mercy Health - Hospice, Paducah | 1 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.