Hearth Record

Residential Hospice of Southern Illinois

A hospice in Marion, Illinois 62959

104 Airway Drive, Suite 1, Marion, Illinois 62959. (800) 358-8227.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 23, 2026.

The last 24 months 10 deficiencies in 1 month of the last 36. Last cited Jul 2024. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

10 deficiencies cited in the last three years

The middle of the 4 hospices serving ZIP code 62959 had 8.5.

The last inspection on record was on Jul 18, 2024: a reaccreditation inspection by the Accreditation Commission for Health Care.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

When those deficiencies happened

10 deficiencies in 1 month of the last 36. Last cited Jul 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.

10 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Jul 18, 2024: reaccreditation inspection by the Accreditation Commission for Health Care10 deficiencies
  • Timeframe for completion of assessment (42 CFR 418.54(b))

    “Upon patient record review 1 of 23 (Patient #6) did not have evidence in the patient record that the hospice interdisciplinary group, in consultation with the individual’s attending physician (if any), completed the comprehensive assessment no later than 5 calendar days after the election of hospice care. Patient 6: The medical record includes documentation that the patient was admitted on 5/9/24. The spiritual care comprehensive assessment and the psychosocial comprehensive assessment are noted as completed on 5/15 24 which is greater than 5 days post admission.”

    Rule L0523. Standard-level.

  • Content of comprehensive assessment (42 CFR 418.54(c)(6))

    The inspectors’ words, 519 words

    “Upon patient record review, 7 of 23 (Patient #1,#3,#5,#6,#9,#10,#13) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. This review includes, but is not limited to: • Effectiveness of drug therapy • Drug side effects • Actual or potential drug interactions • Duplicate drug therapy • Drug therapy currently associated with laboratory monitoring Patient 1:The medication profile includes an entry on admission of oxygen 2 liters per minute as needed for shortness of breath. There is no evidence that the medication profile includes route of administration for oxygen. The medication profile includes entries for acetaminophen 325 mg 2 tabs po q 6 hours as needed and Acetaminophen 650 mg suppository q 4 hours as needed for pain. There is no evidence that the medication profile includes instructions on a maximum daily dosage of acetaminophen. COS Patient 3:The medication profile includes entries for Acetaminophen 325 mg po q 6 hours as needed and Acetaminophen 650 mg suppository as needed q 4 hours. There is no evidence that the medication profile includes instructions on a maximum daily dosage of acetaminophen. COS Patient 5:The medication profile includes duplicate oxygen therapy entries. This includes an entry on 12/05/23 for oxygen 2 liters per minute via nasal cannula as needed for shortness of breath and an entry on 5/6/24 for oxygen 2 liters per minute via nasal cannula continuous. The medication profile includes an entry on 2/7/24 for Keflex 250 mg 1 cap daily x 3 months post procedure. Keflex remains on medication profile on 7/16/24 with no current order on plan of care. COS Patient 6:The medication profile includes an entry on admission of oxygen 2 liters per minute as needed for shortness of breath, may titrate up to 5 liters per minute as needed. There is no evidence that order on the plan of care includes instructions to titrate oxygen up to 5 liters per minute. The medication profile includes entries for Acetaminophen 325 mg 2 tabs po q 6 hours as needed and Acetaminophen 650 mg suppository as needed q 4 hours. There is no evidence that the medication profile includes instructions on a maximum daily dosage of acetaminophen. COS Patient 9:The medication profile includes an entry on admission of oxygen 2 liters per minute as needed for shortness of breath. There is no evidence that the medication profile includes route of administration for oxygen. Patient 10: The medication profile includes an entry for MiraLAX 17 gm daily for constipation. There is no evidence of a type and amount of diluent used for the administration of the medication. Patient 13: The plan of care includes an order on 7/2/24 for oxygen mask for use at night. There is no evidence that an oxygen mask is included in the oxygen therapy entry as an alternate route. The medication profile includes entries for Acetaminophen suppository 650 mg q 4 hours as needed and acetaminophen 500 mg po twice daily. There is no evidence that the entries include instructions of a maximum daily dose of acetaminophen.”

    Rule L0530. Standard-level.

  • Approach to service delivery (42 CFR 418.56(a)(1))

    The inspectors’ words, 109 words

    “Upon patient record review, 1 of 23 (Patient #1) did not have evidence that a Registered Nurse is designated to ensure continuous assessment of the patient and family’s needs and to coordinate activities with other members of the interdisciplinary group (IDG). The IDG must work together and is responsible for supervision of the care and service for each patient and family. Patient 1:The plan of care include an order for wound care to be provided by the caregiver and assessments by RN. There is nursing documentation that wound care assessments were completed on 5/3/24, 5/31/24 and 6/25/24. There is no evidence that assessments were completed weekly per agency policy.”

    Rule L0540. Standard-level.

  • Plan of care (42 CFR 418.56(b))

    The inspectors’ words, 199 words

    “Upon patient record review, 4 of 23 (Patient #2,#5,#9,#10) did not have evidence that each patient and family received education and training provided as appropriate to their responsibilities for the care and services identified in the plan of care. Patient 2:The medical record contains documentation that the patient’s medication regimen includes the use of levsin, acetaminophen and haloperidol. There is no evidence that education was provided on purpose, directions for use and side effects of the medications. Patient 5: The medical record contains documentation that the patient’s drug regimen includes Bisacodyl, levsin and lorazepam. There is no evidence that education was provided on purpose, directions for use and side effects of the medications. Patient 9: The medical record contains documentation that the patient’s drug regimen includes albuterol sulfate, aspirin, levothyroxine,potassium Chloride ER, sertraline, trelegy, hydrocodone, and loperamide. There is no evidence that education was provided on purpose, directions for use and side effects of the medications. Patient 10:The medical record contains documentation that the patient’s drug regimen includes Aspirin, Compazine, Lexapro, Zofran, simvastatin, Spiriva, acetaminophen, meclizine, hydrocodone, MiraLAX, morphine concentrate. There is no evidence that education was provided on purpose, directions for use and side effects of the medications.”

    Rule L0544. Standard-level.

  • Content of plan of care (42 CFR 418.56(c))

    The inspectors’ words, 314 words

    “Upon patient record review, 5 of 23 (Patient #1,#11,#12,#14,#17) did not have evidence in the patient record that the hospice has developed an individualized written plan of care for each patient. The plan of care must reflect patient/family goals and interventions based on the problems identified in the initial, comprehensive, and updated comprehensive assessments. The plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions. Patient 1:The medical record contains nursing documentation of a comorbid diagnosis of dysphagia, risk of aspiration and current diet ordered as pureed. There is no evidence that the plan of care includes problems, goals and interventions to manage dysphagia and the risk of aspiration. COS Patient 11:The medical record contains nursing documentation that the patient has a PleurX catheter drain in place with orders present to drain twice weekly. There is not evidence that the plan of care includes goals and interventions for the management of the PleurX drain. COS Patient 12:The medical record contains nursing documentation on admission that the patient has a gastrostomy tube for to meet nutritional needs with notes on 5/28/24 and 5/30/24 specifying increased difficulty with swallowing. There is no evidence that the plan of care includes problems, goals and interventions for the management and safe use of a gastrostomy tube, dysphagia or the risk of aspiration. COS Patient 14:The medical record includes documentation that the patient remains a full code. There is no evidence that the plan of care includes problems goals and interventions to reflect need for advanced directives. COS Patient 17:The medical record includes nursing documentation that the patient is at high risk for falls with 3 occurrences on 5/9/24 and 1 occurrence on 7/1/24 that required an ER visit. There is no evidence that the plan of care includes problems, goals and interventions for safety and management of fall risk.”

    Rule L0545. Standard-level.

  • Content of plan of care (42 CFR 418.56(c)(4))

    The inspectors’ words, 219 words

    “Upon patient record review, 4 of 23 (Patient #1,#3, #9,#13) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including medications and treatments. Patient 1:The plan of care includes an order on admission of oxygen 2 liters per minute as needed for shortness of breath. There is no evidence that the order includes route of administration for oxygen. Patient 3:The plan of care includes an order for oxygen to be delivered at 5 liters per minute via nasal cannula. The medical record contains nursing documentation that the patient is using oxygen at 6 liters per minute via nasal cannula during visits on 7/2/24, 7/5/24 and 7/8/24. Patient 9:The plan of care includes an order on admission of oxygen 2 liters per minute as needed for shortness of breath. There is no evidence that the order includes route of administration for oxygen. Patient 13:The medical record contains nursing documentation of a skin tear to right outer forearm on 7/2/24 with subsequent wound care order to cleanse with wound cleanser, pat dry, cut to fit xeroform, cover with telfa pad and wrap with kerlex and secure with tape every 2 days. There is no evidence that the order includes who is to perform wound care.”

    Rule L0549. Standard-level.

  • Content of plan of care (42 CFR 418.56(c)(5))

    The inspectors’ words, 135 words

    “Upon patient record review, 3 of 23 (Patient #4,#7,#10) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including equipment and supply needs. Patient 4:The medical record contains nursing documentation that the patient uses a wheelchair for mobility. There is no evidence that the plan of care includes a wheelchair. COS Patient 7:The medical record contains nursing and aide documentation that the patient uses a shower chair for bathing. There is no evidence that the plan of care includes a shower chair. COS Patient 10: The medical record contains nursing documentation that the patient uses a walker and oxygen equipment and supplies. There is no evidence that the plan of care includes a walker or oxygen equipment and supplies.”

    Rule L0550. Standard-level.

  • Review of the plan of care (42 CFR 418.56(d))

    “Upon patient record review, 1 of 23 (Patient #15) did not have evidence that a revised plan of care includes information from the patient’s updated comprehensive assessment and must note the patient’s progress towards outcome/goals from the plan of care. Patient 15:The medical record contains nursing documentation on 6/6/24 of 3+ pitting edema to bilateral lower extremities with pharmacological intervention of Lasix 20 mg po daily initiated on 6/24/24. There is no evidence of updates to problems, goals and interventions for management of symptom of edema.”

    Rule L0553. Standard-level.

  • Hospice aide assignments and duties (42 CFR 418.76(g)(1))

    The inspectors’ words, 218 words

    “Upon patient record review, 6 of 23 (Patient #1,#6,#7,#11,#15,#17) did not have evidence in the patient record that hospice aide assignments and duties are: • Assigned to a specific patient by a registered nurse that is a member of the interdisciplinary group • Written patient care instructions for a hospice aide must be prepared by a Registered Nurse who is responsible for the supervision of a hospice aide as specified under paragraph (h) of 418.76 • There is evidence in the patient record that the plan of care; indicate what tasks are to be done by the Aide and the frequency of these tasks. The use of “PRN” or “per patient choice”, for any task, whether personal care or non-personal care tasks, are not acceptable Patient 1, 6, 7 and 15: The medical record contains documentation that the patient is at risk for aspiration due to dysphagia. There is no evidence that the aide plan of care includes aspiration precautions. COS Patient 11: The aide plan of care includes the task of bathing/shower assigned. There is no evidence that the task of undressing and dressing patient is assigned. COS Patient 17: The medical record contain documentation that the patient is a high risk for falls. There is no evidence that the aide plan of care includes fall precautions.”

    Rule L0625. Standard-level.

  • Hospice aide assignments and duties (42 CFR 418.76(g)(2))

    The inspectors’ words, 103 words

    “Upon patient record review 1 of 23 (Patient #16) did not have evidence documentation in the patient record that a hospice aide provides services that are: • Ordered by the interdisciplinary group • Included in the plan of care • Permitted to be performed under state law by such hospice aide • Consistent with the hospice aide training Patient 16: The Aide plan of care developed on 4/3/24 includes the task of shampoo hair ordered weekly with the aide documentation noting that the task was completed every visit form 4/8/24 through 5/22/24. The patient’s visit frequency for the aide was 2 times weekly.”

    Rule L0626. Standard-level.

The one inspection in the last three years
Inspections on record
DateVisitWhat the record says
Jul 18, 2024Reaccreditation inspection by the Accreditation Commission for Health Care10 deficiencies cited

Is it certified?

  • Medicare-certified hospice since Nov 30, 1994.
  • Ownership: for-profit.
  • No deficiency or on record in the last three years.
Source:

CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Who does the caring?

  • From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 11.7 nurse care minutes per routine home care day, 8.4% of skilled nursing minutes at weekends and a visit near death for 91.2% of patients who died.
  • Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 51% at home, 15% in assisted living, 34% in a nursing facility.
Source:

CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Staffing measures
MeasureThis provider
Nurse care minutes per routine home care day11.7 min
Skilled nursing minutes at weekends8.4%
Visits near death91.2% of patients who died

Who owns it?

  • Celtic Healthcare Inc. & Qualified Subsidiaries owns 100% directly since Apr 1, 2014.
  • 7 owners or officers are people: Karen Sloaf (runs it (operational or managerial control)); Leeann Lang (corporate officer); Wendy R Bongero (runs it (operational or managerial control)); Deedrea Grein (corporate officer); Andrew John Hossler (managing employee (under contract)); Jason Pierce (corporate officer); Traci Ann Saunders (managing employee (on the payroll), 0%).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Graham Healthcare Group Inc.Owns 5% or more through other companies100%Jun 15, 2016
Graham Holdings CompanyOwns 5% or more through other companies100%Jun 15, 2016
Celtic Healthcare Inc. & Qualified SubsidiariesOwns 5% or more directly100%Apr 1, 2014

What do families say?

  • Family caregivers rate it 4 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 83% rated it 9 or 10 out of 10, and 84% would definitely recommend it.
  • CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
  • 98.33% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 55% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
Source:

CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 54 of 5
Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold10 of 10

How does it compare nearby?

  • Of the 4 hospices CMS’s data show serving patients in ZIP code 62959, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 8.5; this one had 10.
Source:

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

The 4 hospices CMS lists serving ZIP code 62959
PlaceDeficiencies, 3 years
Residential Hospice of Southern Illinois This hospice10
Hospice of Southern Illinois, Inc.0
SSM Hospice of Illinois7
Breeze Hospice12

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
  • Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 27, 2026.

From the hospice

The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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