Atrium Health Floyd Medical Center Heyman Hospice Care
A hospice in Rome, Georgia 30161
420 East Second Avenue, Suite 103, Rome, Georgia 30161. (706) 509-3200.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 14 deficiencies cited in the last three years
- 5of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
14 deficiencies cited in the last three years
The middle of the 30 hospices serving ZIP code 30161 had 4.5.
The last inspection on record was on Sep 30, 2025: a complaint inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
14 deficiencies in 1 month of the last 36. Last cited Apr 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Apr 3, 2025: reaccreditation inspection by The Joint Commission14 deficiencies
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EP Training Program (42 CFR 418.113(d)(1)(iii))
“Observed in Tracer Activities. In 1 of 3 volunteer records reviewed, the organization had not documented emergency management education and training during the last two calendar years. This finding was discussed with hospice leadership.”
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Content of comprehensive assessment (42 CFR 418.54(c)(5))
The inspectors’ words, 168 words
“Observed in Record Review. In 1 of 19 patient records reviewed, the organization failed to assess and reassess its patient’s. During record review for RRGIP#1, the Hospice Nurse Surveyor observed the patient had an IV for IV pain medications at admission but the IV site was not assessed at admission or in further nursing visits. This was discussed and reviewed with the Hospice Leadership Team. Observed in Record Review. In 1 of 1 patient records reviewed, where a wound was present, the organization failed to assess and reassess. During record review for RRNHV#1, the Hospice Nurse Surveyor observed the patient developed a wound 1 month prior to survey but it was not measured weekly as required by policy and documentation of the wound appearance and drainage was not assessed during each nursing visit. There was 14 days between the first two measurements and the wound had not been measured in 13 days as of the day of review. This was discussed and reviewed with the Hospice Leadership Team.”
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Content of comprehensive assessment (42 CFR 418.54(c)(7))
“Observed in Tracer Activities. In 1 of 3 bereavement records reviewed, the organization had not documented a post death bereavement assessment. The organization’s bereavement policy, Bereavement Services - HO 804 states that the bereavement coordinator will complete an assessment after a patient’s death. This assessment is used to create a bereavement plan of care. This finding was discussed with hospice leadership.”
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 138 words
“Observed in Record Review. In 9 of 19 patient records reviewed, the organization failed to plan the patient’s care. During record review for RRHV#1, RRHV#2, RRHV#3, RRHV#4, RRNHV#1, RRNHV#2, RRNHV#3, RRMHV#4, and RRNHV#5, the Hospice Nurse Surveyor observed the plan of care did not contain all needed elements. For example in RRHV#1, all goal timeframes were set for the last day of the certification period, which was not individualized. The patient had a goal of Pt/CG can identify potential complications actions to take and when to call hospice which was started at SOC and had a goal date of the end of the first certification, 90 days after SOC. In RRHV#2, all goals were expected to be achieved by the same date, the last day of the certification. This was discussed and reviewed with the Hospice Leadership Team.”
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Coordination of services (42 CFR 418.56(e)(2))
The inspectors’ words, 98 words
“Observed in Record Review. In 1 of 19 resident records reviewed, the organization failed to provide care, treatment, or services. During record review for RRNHV#1, the Hospice Nurse Surveyor observed the patient developed a wound 4 weeks prior to survey with wound care orders to be done every 5-7 days and PRN by either the Hospice RN or the facility. The wound care was only documented twice since its development with one being at onset. There was also no documentation that the facility had provided the wound care. This was discussed and reviewed with the Hospice Leadership Team.”
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Coordination of services (42 CFR 418.56(e)(4))
The inspectors’ words, 102 words
“Observed in Patient Home. In 6 of 9 patient records reviewed, where aide services were ordered, the organization failed to provide interdisciplinary, collaborative care, treatment, or services. During record review for RRHV#1, RRHV#2, RRHV#3, RRNHV#3, RRNHV#5, and RRNHV#9, the Hospice Nurse Surveyor observed the aide did not collaborate with the RN when the patient refused tasks on the plan of care. For example in RRHV#1 and RRHV#2 the patients had multiple visits with refusal of oral care ( ordered at every visit) but there was no documentation of collaboration with the RN. This was discussed and reviewed with the Hospice Leadership Team.”
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Quality assessment & performance improvement (42 CFR 418.58)
“Observed in Tracer Activities. The organization’s Quality Assurance and Performance Improvement (QAPI) program did not include all services provided. The QAPI program did not include the contracted DME service. This finding was discussed with hospice leadership.”
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Education (42 CFR 418.60(c))
“Observed in HR File Review. In 1 of 3 volunteer records reviewed, the organization had not documented any training and education regarding infection control and prevention. This finding was discussed with hospice leadership.”
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Counseling services (42 CFR 418.64(d)(1)(iv))
“Observed in Individual Tracer. In 1 of 3 bereavement records reviewed, the organization had not completed an initial post death bereavement assessment. Therefore, the organization had not created a bereavement plan of care based on the assessed needs of the bereaved. This finding was discussed with hospice leadership.”
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Professional management responsibility (42 CFR 418.100(e)(3))
The inspectors’ words, 114 words
“Observed in Document Review. The organization’s written agreement with the durable medical equipment providing contracted services did not include the following: 1. a stipulation that services will be provided only with the authorization of the hospice2. a stipulation that services will be delivered in accordance with the patient’s plan of care 3. the manner in which contracted services will be coordinated, supervised, and evaluated by the hospice4. the delineation of the role of the hospice and contractor in the admission process, patient/family assessment, and the interdisciplinary group conferences5. requirements for documenting that services are furnished in accordance with the agreement6. the qualifications of the individuals providing the servicesThis finding was discussed with hospice leadership.”
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Training (42 CFR 418.100(g)(1))
“Observed in Tracer Activities. In 1 of 2 volunteer records reviewed, there was no evidence that a volunteer had received orientation and training relating to the hospice philosophy consistent with the organization s orientation and training policy. This finding was discussed with hospice leadership.”
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Content (42 CFR 418.104(a)(3))
The inspectors’ words, 131 words
“Observed in Patient Home. In 1 of 4 home visits conducted, the organization failed to maintain a patient record that reflected the patient’s care, treatment, or services. During the home visit for RRHV#2, the Hospice Nurse Surveyor observed the medication list in the EMR and in the home did not match the medications in the home. For example in RRHV2, the patient was taking Macrobid for a UTI. The medication was completed a month prior to survey but was not removed from the medication list. The patient also had Zofran and Ativan on her home and EMR list but was not currently taking either. There had been a change in caregivers and the nurse was unsure when the meds were stopped. This was discussed and reviewed with the Hospice Leadership Team.”
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Retrieval of clinical records (42 CFR 418.104(f))
“Observed in Tracer Activities. In 1 of 19 patient records reviewed, the organization failed to maintain a complete and accurate patient record. During record review for RRHV#2, the Hospice Nurse Surveyor observed a DNR form signed and entered in the patient record was for another patient. This was discussed and reviewed with the Hospice Leadership Team.”
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Hospice plan of care (42 CFR 418.112(d)(1))
“Observed in Record Review. In 1 of 19 patient records reviewed, the organization failed to plan the patient’s care. During record review for RRNHV#1, the Hospice Nurse Surveyor observed the patient had wound care ordered for a SNF patient but it did not indicate who would provide the wound care when. The plan of care stated the facility or the RN would provide wound care every 5-7 days. This was discussed and reviewed with the Hospice Leadership Team.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Sep 30, 2025 | Complaint inspection by the state | No deficiencies cited |
| Apr 3, 2025 | Reaccreditation inspection by The Joint Commission | 14 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Sep 21, 1990.
- Ownership: other.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 10.3 nurse care minutes per routine home care day, 10% of skilled nursing minutes at weekends and a visit near death for 97.3% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 60% at home, 19% in assisted living, 20% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 10.3 min |
| Skilled nursing minutes at weekends | 10% |
| Visits near death | 97.3% of patients who died |
Who owns it?
- Ah Georgia Inc. owns 100% directly since Jul 14, 2021.
- Atrium Health Inc. and Advocate Health Inc. run it.
- 26 owners or officers are people: Dee B Russell (corporate director); Christopher E Sward (corporate director); Frank D Stegall (corporate director); Todd Bussey (corporate director); Kay Chumbler (corporate director); Kris Shepard (corporate director); Chantz Mcclinic (corporate director); William D Newby (corporate director); Mathew D Gorman (managing employee (on the payroll)); Stephen R Briggs (corporate director); Thomas Manning (corporate officer); Amar K Singh (managing employee (on the payroll)); Mark Manis (corporate director); Delvecchio S Finley (corporate director); Paul B Brock (corporate director); Rahul Garg (corporate director); John R Scott (corporate director); Rebecca Broome (managing employee (on the payroll)); Christopher P Piller (corporate officer); Christopher P Piller (corporate director); Kenna F Stock (corporate director); Gary Fricks (corporate director); Kurt Matthew Stuenkel (corporate director); Carl J. Herring (corporate officer); Carl J. Herring (corporate director); Muhammad R Ishaque (corporate director).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Ah Georgia Inc. | Owns 5% or more directly | 100% | Jul 14, 2021 |
| The Charlotte-Mecklenburg Hospital Authority | Owns 5% or more through other companies | 100% | Jul 14, 2021 |
| Atrium Health Inc. | Runs it (operational or managerial control) | Jul 14, 2021 | |
| Advocate Health Inc. | Runs it (operational or managerial control) | Dec 2, 2022 |
What do families say?
- Family caregivers rate it 5 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 91% rated it 9 or 10 out of 10, and 93% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 96.98% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 85% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 5 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 30 hospices CMS’s data show serving patients in ZIP code 30161, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 4.5; this one had 14.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Atrium Health Floyd Medical Center Heyman Hospice Care This hospice | 14 |
| Transitions Hospice, Inc. | 0 |
| Pruitthealth Hospice-Rome | 0 |
| Compassus-North Georgia | 0 |
| Wellstar Community Hospice | 13 |
| Hearth Hospice | 13 |
| Georgia Mountain Hospice, Inc. | 4 |
| Pruitthealth Hospice and Palliative Care-Atlanta | 0 |
| Gentiva | 10 |
| Pruitthealth Hospice-Calhoun | 1 |
| Compassus-Kennesaw | 5 |
| Regency Southerncare | 18 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.