Friendly Hospice Care, Inc.
A hospice in Anaheim, California 92805
1700 E Lincoln Ave, Ste 202-A, Anaheim, California 92805. (714) 774-2498.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 9 deficiencies cited in the last three years
- Not rated family caregiver rating
- Not available CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
9 deficiencies cited in the last three years
The middle of the 139 hospices serving ZIP code 92805 had 7.
The last inspection on record was on Jul 25, 2024: an initial inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
9 deficiencies in 1 month of the last 36. Last cited Jul 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jul 25, 2024: initial inspection by The Joint Commission9 deficiencies
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EP Program Patient Population (42 CFR 418.113(a)(3))
“Observed in Emergency Management Session. The organization’s continuity of operations plan did not identify in writing how and where it will continue to provide its essential business functions when the location of the essential or critical service has been compromised due to an emergency or disaster incident. This was discussed with the Administrator.”
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Policies/Procedures-Volunteers and Staffing (42 CFR 418.113(b)(4))
“Observed in Emergency Management Session. The organization’s staffing plan did not address the management of all staff and volunteers as follows: reporting processes; roles and responsibilities for essential functions; integrating staffing agencies, volunteer staffing, or deployed medical assistance teams into assigned roles and responsibilities; verifying the identity and licensures of volunteer practitioners (such as nurses, respiratory therapists, physical therapists). This was discussed with the Administrator.”
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Rights of the patient (42 CFR 418.52(c)(5))
“Observed in Patient Home. In 1 of 3 home visits conducted, The organization had not followed a written policy that addresses the security of health information, including access, use, and disclosure.the organization had not protected against unauthorized disclosure of health information. During RRHV#2, the nurse discovered that she had left the updated medication list for this patient at the home of RRHV#1 during that visit. This was discussed with the Administrator.”
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Content of comprehensive assessment (42 CFR 418.54(c)(5))
“Observed in Record Review. In 1 of 6 patient records reviewed, the hospice had not conducted and documented a patient-specific comprehensive assessment that identified the patient’s need for hospice care and services. In the chart for RRHV#1, the patient’s primary diagnosis was recurrent major depression, yet a depression assessment was not conducted nor was a suicide risk assessment conducted. This was discussed with the Administrator.”
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 106 words
“Observed in Record Review. In 1 of 6 patient records reviewed, the written plan of care was not based on the patient’s goals and the time frames, settings, and services required to meet those goals. In the chart for RRHV#1, the psychosocial goals were assessment statements, not measurable goals: Patient is undecisive regarding code status. Patient does not wish family involvement. Patient declined to discuss funeral arrangements. The patient was at risk for falls and had oxygen ordered during the admission visit. The plan of care did not include any goal related to the fall risk and oxygen safety risks. This was discussed with the Administrator.”
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Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 98 words
“Observed in Record Review. In 1 of 6 patient records reviewed, the plan of care did not include all services needed for the palliation and management of the terminal illness and related conditions, including the following: treatment necessary to meet the patient’s needs. In the chart for RRHV#1, the patient was found to be at risk for falls and oxygen was ordered upon admission. While education about oxygen safety and fall risk prevention was documented by the nursing staff, the plan of care did not include any interventions regarding these safety needs. This was discussed with the Administrator.
”
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Coordination of services (42 CFR 418.56(e)(2))
The inspectors’ words, 132 words
“Observed in Patient Home. In 2 of 3 home visits conducted, the organization had not provided the patient with care, treatment, or services according to the patient’s individualized plan of care. During RRHV#1, it was discovered that there were no comfort pack medications in the patient’s home. They had been ordered upon admission to the organization more than six weeks prior to the survey. Upon review of records, it was discovered that the organization had never ordered the medications from the pharmacy as confirmed with the Administrator. During RRHV#2, it was discovered that the oral Tylenol, Tylenol suppositories and Bisacodyl suppositories ordered as part of the comfort pack medications were not in the patient’s home. Again, it was confirmed with the Administrator that the medications had not been ordered from the pharmacy.”
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Competency evaluation (42 CFR 418.76(c)(1))
The inspectors’ words, 177 words
“Observed in HR File Review. In 1 of 1 HR files reviewed, for a hospice aide, the supervisor had not evaluated the following areas by observing a home health or hospice aide’s performance of the tasks with a patient or pseudo-patient as part of a simulation: 
- Communication skills, including the ability to read, write, and verbally report clinical information to patients, caregivers, and other staff
- Reading and recording temperature, pulse, and respirations
- Appropriate and safe techniques in personal hygiene and grooming that include bed, sponge, tub, or shower bath; sink, tub, or bed shampoo; nail and skin care; oral hygiene; toileting and elimination 
- Safe transfer techniques and ambulation 
- Normal range of motion and positioning.
In the file for HR6, the competency evaluation for all of the required elements were documented as having been completed on the date of hire, prior to the organization admitting a patient. It was confirmed with the Administrator that the assessment was not conducted on a patient or pseudo-patient, rather a verbalization and demonstration in the office of the agency. 
”
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Criminal background checks (42 CFR 418.114(d)(1))
“Observed in HR File Review. In 1 of 8 HR files reviewed, the organization had not obtained a criminal background check on the applicant as required by law and regulation or organization policy. A criminal background check was not documented in the file for HR4 as confirmed with the Administrator and Office Manager.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jul 25, 2024 | Initial inspection by The Joint Commission | 9 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jul 29, 2024.
- CMS doesn’t list its type of ownership.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- CMS hasn’t published nursing time from Medicare claims for this hospice.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 100% at home.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
Who owns it?
- 11 owners or officers are people: Rowell Miko C Santos (owns 5% or more directly, 51%); Nohemi Amador (owns 5% or more directly, 49%); Nohemi Amador (corporate officer, 49%); Nohemi Amador (corporate director, 49%); Nohemi Amador (managing employee (on the payroll), 49%); Rowell Miko C Santos (corporate officer); Rowell Miko C Santos (corporate director); Rowell Miko C Santos (managing employee (on the payroll)); Rowell Miko C Santos (runs it (operational or managerial control)); Maria Teresa C Misa (managing employee (under contract), 0%); Robert Carl Schreiman (managing employee (under contract), 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS gives no Hospice Care Index for this hospice.
- 95.24% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
How does it compare nearby?
- Of the 139 hospices CMS’s data show serving patients in ZIP code 92805, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 7; this one had 9.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Providence at Home With Compassus Hospice Care Orange County | 5 |
| Atlantis Hospice, Inc. | Not given |
| Sincerity Hospice Services, Inc. | 9 |
| Loyalty Hospice Services, Inc. | 11 |
| Healing Hands Hospice Care, Inc. | 3 |
| Friendly Hospice Care, Inc. This hospice | 9 |
| Fellowship Hospice Services Inc. | 15 |
| St. Jude Hospice & Palliative Care | 9 |
| Karemore Hospice, Inc. | 3 |
| Golding Care Hospice Inc. | 39 |
| Standard Care Hospice Inc. | 10 |
| Providence at Home With Compassus Hospice Care La County | 5 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.