Hearth Record

Serene Hospice, LLC

A hospice in Chatsworth, California 91311

20953 Devonshire, Suite 5, Chatsworth, California 91311. (818) 717-8600.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.

The last 24 months 4 deficiencies in 1 month of the last 36. Last cited Oct 2025. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean2
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

4 deficiencies cited in the last three years

The middle of the 213 hospices serving ZIP code 91311 had 5.

The last inspection on record was on Oct 16, 2025: a reaccreditation inspection by the Accreditation Commission for Health Care.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

When those deficiencies happened

4 deficiencies in 1 month of the last 36. Last cited Oct 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.

4 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Oct 16, 2025: reaccreditation inspection by the Accreditation Commission for Health Care4 deficiencies

  • Content of comprehensive assessment (42 CFR 418.54(c))

    “Upon patient record review 14 of 14 (Patient #1,2,3,4,5,6,7,8,9,10,11,12,13,14) did not have evidence in the patient record that the comprehensive assessment identifies the physical, psychosocial, emotional, and spiritual needs related to the terminal illness that must be addressed in order to promote the hospice patient’s well-being, comfort, and dignity throughout the dying process. Patient #1,2,3,4,5,6,7,8,9,10,11,12,13,14: There was no evidence that the comprehensive psychosocial or spiritual assessment was completed by any discipline.”

    Rule L0524. Standard-level.

  • Content of plan of care (42 CFR 418.56(c))

    The inspectors’ words, 211 words

    “Upon patient record review, 4 of 14 (Patient #1,2,6,9) did not have evidence in the patient record that the hospice has developed an individualized written plan of care for each patient. The plan of care must reflect patient/family goals and interventions based on the problems identified in the initial, comprehensive, and updated comprehensive assessments. The plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions. Patient #1 - The medication profile showed patient is taking aspirin as a blood thinner. There was no evidence of problems, goals, or interventions related to the bleeding risk of the medication. Patient #2 - The medication profile showed patient is taking aspirin as a blood thinner. There was no evidence of problems, goals, or interventions related to the bleeding risk of the medication. Patient #6 - The medication profile showed patient is taking metformin for diabetes management. Diabetes is also listed as a related diagnosis. There was no evidence of problems, goals, or interventions related to the endocrine system. Patient #9 - The medication profile showed patient is taking metformin for diabetes management. Diabetes is also listed as a related diagnosis. There was no evidence of problems, goals, or interventions related to the endocrine system.”

    Rule L0545. Standard-level.

  • Content of plan of care (42 CFR 418.56(c)(5))

    The inspectors’ words, 195 words

    “Upon patient record review, 5 of 14 (Patient #1,2,6,7,8) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including equipment and supply needs. Patient #1 - The medication profile listed Duoneb via nebulizer. The nebulizer machine and it’s supplies were not listed on patient’s plan of care. Patient #2 - The medication profile listed Duoneb via nebulizer. The nebulizer machine and it’s supplies were not listed on patient’s plan of care. Patient #6 - The medication profile listed oxygen 2L via nasal cannula prn. The nursing comprehensive and subsequent nursing assessments included patient was experiencing incontinence. The plan of care did not include oxygen or incontinent supplies. Patient #7 - The medication profile listed Duoneb via nebulizer and oxygen at 2L prn. There was no evidence of a nebulizer machine and oxygen concentrator and it’s supplies were listed on the plan of care. Patient #8 - The medication profile listed Duoneb via nebulizer and oxygen at 2L prn. There was no evidence of a nebulizer machine and oxygen concentrator and it’s supplies were listed on the plan of care.”

    Rule L0550. Standard-level.

  • Coordination of services (42 CFR 418.56(e)(2))

    The inspectors’ words, 97 words

    “Upon client record review, 11 of 14 (Patient #1,2,3,4,5,6,7,8,9,10,12) did not have evidence that the IDG ensures that the care and services are provided in accordance with the plan of care. Patient #1,2,3,4,5,6,7,8,9,10,12: The initial plan of care for all patients listed a frequency order for both MSW and Spiritual Care as one visit per month with two prn visits. There was no evidence in the medical records that these visits were completed. There was also no evidence of frequency order change or discontinue until the recertification order in the subsequent benefit period for all listed patients.”

    Rule L0555. Standard-level.

The one inspection in the last three years
Inspections on record
DateVisitWhat the record says
Oct 16, 2025Reaccreditation inspection by the Accreditation Commission for Health Care4 deficiencies cited

Is it certified?

  • Medicare-certified hospice since Sep 10, 2019.
  • Ownership: for-profit.
  • No deficiency or on record in the last three years.
Source:

CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Who does the caring?

  • CMS hasn’t published nursing time from Medicare claims for this hospice.
Source:

CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Who owns it?

  • 4 owners or officers are people: Pamela C Morlett (owns 5% or more directly, 100%); Pamela C Morlett (managing employee (on the payroll), 100%); Pamela C Morlett (runs it (operational or managerial control), 100%); Stephen N Pine (managing employee (under contract), 100%).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.

What do families say?

  • CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
  • CMS gives no Hospice Care Index for this hospice.
Source:

CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

How does it compare nearby?

  • Of the 213 hospices CMS’s data show serving patients in ZIP code 91311, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 5; this one had 4.
Source:

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

The 213 hospices CMS lists serving ZIP code 91311
PlaceDeficiencies, 3 years
Golden Oaks Hospice, Inc.4
Tri Valley Hospice Care, Inc.4
Metro Medical Services, Inc.16
Serene Hospice, LLC This hospice4
Valley Heart Hospice Care, Inc.7
Smart Choice Hospice, Inc.Not given
Devine Hospice Care, Inc.Not given
Good Life Palliative Care7
Highland Hospice, Inc.0
Calm Care Hospice, Inc.4
Competent Hospice Inc.3
Joy Hospice Care, Inc.44

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
  • Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 27, 2026.

From the hospice

The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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