Pinnacle Hospice Care, LLC
A hospice in Los Alamitos, California 90720
4050 Katella Ave, Suite 209, Los Alamitos, California 90720. (562) 795-7000.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CMS’s own record is on Care Compare.
The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 8 deficiencies cited in the last three years
- Not rated family caregiver rating
- 8of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
8 deficiencies cited in the last three years
The middle of the 97 hospices serving ZIP code 90720 had 8.
The last inspection on record was on Nov 2, 2023: a reaccreditation inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
8 deficiencies in 1 month of the last 36. Last cited Nov 2023. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Nov 2, 2023: reaccreditation inspection by The Joint Commission8 deficiencies
-
EP Testing Requirements (42 CFR 418.113(d)(3)(iii))
“Observed in Emergency Management Session. The organization did not evaluate its emergency management program, emergency operation plan, and continuity of operations plans. During the Emergency Management Session, it was noted that although the organization had conducted drills and exercises of it’s emergency management/operations plan, there was no documented evaluation or after-action report of the drills/exercises conducted. This was reviewed and verified with the Chief Operations Officer.”
-
Timeframe for completion of assessment (42 CFR 418.54(b))
“Observed in Record Review. In 1 of 14 patient records reviewed, the organization did not assess the patient according to defined timeframes by ensuring the comprehensive assessment was completed no later than five (5) calendar days of the election of hospice care. In RRHV#1, the initial bereavement assessment was completed/documented by the Spiritual Care Counselor 29 days after the patient’s election of hospice care. This was reviewed and verified with the Chief Operating Officer.”
-
Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 115 words
“Observed in Record Review. In 10 of 10 patient records reviewed, the organization did not plan the patient’s care by ensuring the written plan of care was based on the patient’s goals and the timeframes, settings, and services required to meet those goals. In RRHV#1, RRHV#2, RRHV#3, RRNHV#1, RRNHV#2, RRNHV#3, RRNHV#4, RRNHV#5, RRNHV#6, and RRNHV#7, the patient’s plan of care goals were non-specific with no measurability or timeframes for achieving goals. Example of selected/documented patient goals in the hospice electronic record included: Facilitating and creating a sense of support for adaptation, Establishing or regaining normal pattern of bowel function, and Establishing various and creative methods of communication. This was reviewed and verified with the Administrator.”
-
Hospice aide assignments and duties (42 CFR 418.76(g)(1))
“Observed in Patient Home. In 1 of 3 home visits conducted, the organization did not plan the patient’s care by ensuring the registered nurse prepared written care instructions for the hospice aide. In RRHV#3, the Hospice Aide Care Plan did not include instructions for the use of a rolling shower chair when providing a shower bath for the patient with a history of falling, right humerus fracture, abnormalities of gait and mobility, muscle weakness, and age-related physical debility. This was reviewed and verified with the Administrator. 
”
-
Hospice aide assignments and duties (42 CFR 418.76(g)(4))
The inspectors’ words, 92 words
“Observed in Record Review. In 1 of 9 patient record reviewed with hospice aide services, the organization did not provide care, treatment, or services in accordance with orders and regulation. In RRNHV#3, the hospice aide did not report changes related to the patient’s condition and plan of care needs to the registered nurse. The aide documented on the most recent visit note checked buttock and noticed an abrasion. The was no evidence/documentation that the hospice aide had notified the supervising RN of the abrasion. This was reveiwed and verified with the Administrator.”
-
Use and mintenance of equipment and supplies (42 CFR 418.106(f)(2))
“Observed in Patient Home. In 3 of 3 home visits conducted, the organization did not provide patient education and training based on each patient’s needs and abilities. In RRHV#1, RRHV#2, and RRHV#3, education and training was not provided to the patient/caregiver including the procedures to follow if care, treatment, or services were disrupted by a natural disaster or an emergency. There was no individualized emergency plan provided to the patient/caregiver in the home. This was reviewed and verified with the Administrator.”
-
N/a (42 CFR 418.110(c)(1))
“Observed in Patient Home. In 1 of 3 home visits conducted, the organization did not manage safety risks and take action to minimize the identified risks. In RRHV#1, the patient’s oxygen E-Tank was stored is small closed clothes closet in patient’s bedroom. The hospice staff had not taken action to educate the caregiver and ensure relocation of the oxygen tank to a safe well-ventilated area. This was reviewed and verified with the Administrator.”
-
N/a (42 CFR 418.110(k))
“Observed in Patient Home. In 1 of 3 home visits conducted, the organization did not implement the infection prevention and control activities it had planned to minimize, reduce, or eliminate the risk of infection. In RRHV#3, the Hospice Aide used an open reusable grocery bag to carry and store care equipment. The use of this type of field bag was not in compliance with the organization’s Bag Technique policy and procedure. This was reviewed and verified with the Administrator.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Nov 2, 2023 | Reaccreditation inspection by The Joint Commission | 8 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jun 7, 2017.
- Ownership: other.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 17.8 nurse care minutes per routine home care day, 20.4% of skilled nursing minutes at weekends and a visit near death for 98.2% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 100% at home.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 17.8 min |
| Skilled nursing minutes at weekends | 20.4% |
| Visits near death | 98.2% of patients who died |
Who owns it?
- 10 owners or officers are people: Josecita Magtanong Eclevia (runs it (operational or managerial control), 100%); Josefino Reyes Magtanong (owns 5% or more directly, 67%); Josefino Reyes Magtanong (corporate officer, 67%); Josefino Reyes Magtanong (corporate director, 67%); Josecita Magtanong Eclevia (owns 5% or more directly, 33%); Josecita Magtanong Eclevia (corporate officer, 33%); Josecita Magtanong Eclevia (corporate director, 33%); Eufrocino Martinez (managing employee (under contract), 0%); Marisa Perez Magtanong (corporate officer, 0%); Marisa Perez Magtanong (corporate director, 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 8 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 65.1% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 8 of 10 |
How does it compare nearby?
- Of the 97 hospices CMS’s data show serving patients in ZIP code 90720, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 8; this one had 8.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Pinnacle Hospice Care, LLC This hospice | 8 |
| Regency Hospice Care, Inc. | 17 |
| Orange County Care Hospice | 8 |
| Providence at Home With Compassus Hospice Care La County | 5 |
| VNA of Orange County LLC - Hospice | 5 |
| Memorialcare Hospice and Palliative Services | 9 |
| Vitas Healthcare Corporation of California | 3 |
| Accentcare Hospice & Palliative Care of California | 3 |
| St Liz Hospice, Inc. | Not given |
| Bristol Hospice-Orange County | 8 |
| Silverado Hospice Inc. | 16 |
| Bristol Hospice- Greater Los Angeles | 8 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
-
Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.