Los Robles Healthcare
A hospice in Thousand Oaks, California 91360
590 Marin St, Suite 233, Thousand Oaks, California 91360. (805) 777-7234.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 1 deficiency cited in the last three years
- 3of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
1 deficiency cited in the last three years
The middle of the 112 hospices serving ZIP code 91360 had 5.
The last inspection on record was on Feb 28, 2025: a reaccreditation inspection by the Community Health Accreditation Partner.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Feb 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Feb 28, 2025: reaccreditation inspection by the Community Health Accreditation Partner1 deficiency
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Supervision of hospice aides (42 CFR 418.76(h)(1)(i))
The inspectors’ words, 379 words
“It is required that hospice aides are supervised by a registered nurse who makes an on-site visit to the patient’s home no less frequently than every 14 days to assess the quality of care and services provided by the hospice aide and ensure that services ordered by the hospice Interdisciplinary Group (IDG) meet the patient’s need. This standard was not met as evidenced by clinical record review, document review and interview. In 3 of 18 (17%) clinical record review revealed the agency did not ensure that the hospice aides were supervised by a registered nurse with an on-site visit no less frequently than every 14 days. Document 1: The agency policy no 1-031, titled Responsibilities/supervision of clinical services (revised May 2023) stated in part, “Hospice aide supervisory visits will be conducted on-site at least every two (2) weeks by a hospice registered nurse. Supervisory visits can be made in conjunction with the hospice aide or in his/her absence.” CLINICAL RECORD 2: The hospice benefit was elected on 08/13/2024. The clinical record review lacked evidence of aide supervisory visits being conducted on-site at least every 2 weeks. During the benefit period from 11/11/2024 to 02/08/2025, hospice aide frequency was ordered two times a week. The patient was seen as ordered. Aide supervisory visits were conducted on 11/11/2024, 11/25/2024, 12/09/2024, 12/17/2024, 01/07/2025 (21 days), 01/21/2025, and 02/03/2025. CLINICAL RECORD 13: The hospice benefit was elected on 04/01/2024. The clinical record review lacked evidence of aide supervisory visits being conducted on-site at least every 2 weeks. During the benefit period from 04/01/2024 to 05/30/2024, hospice aide frequency was ordered two times a week. The patient was seen as ordered. Aide supervisory visits were conducted on 04/15/2024, 04/29/2024, 05/13/2024, and 05/28/2024 (15 days). CLINICAL RECORD 14: The hospice benefit was elected on 01/12/2024. The clinical record review lacked evidence of aide supervisory visits being conducted on-site at least every 2 weeks. During the benefit period from 01/06/2025 to 03/06/2025, hospice aide frequency was ordered three times a week. The patient was seen as ordered starting on 01/06/2025. Aide supervisory visits were conducted on 01/17/2025, 01/30/2025, and 02/14/2025 (15 days). During an interview with the Director of Patient Care Services on 02/26/2025, she stated that they have been diligently working on aide supervision visits.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Feb 28, 2025 | Reaccreditation inspection by the Community Health Accreditation Partner | 1 deficiency cited |
Is it certified?
- Medicare-certified hospice since Apr 20, 2016.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 15.9 nurse care minutes per routine home care day, 7.9% of skilled nursing minutes at weekends and a visit near death for 93.2% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 80% at home, 13% in assisted living, 8% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 15.9 min |
| Skilled nursing minutes at weekends | 7.9% |
| Visits near death | 93.2% of patients who died |
Who owns it?
- Impact Socal Healthcare Inc. owns 100% directly since Aug 13, 2018.
- 11 owners or officers are people: Steven R Burningham (corporate director, 100%); Steven R Burningham (managing employee (on the payroll), 100%); Jean Acelar (managing employee (on the payroll), 100%); Steven R Burningham (owns 5% or more through other companies, 25%); Michael L Connelly (owns 5% or more through other companies, 25%); Cody J Campbell (owns 5% or more through other companies, 25%); Cody J Campbell (corporate director, 25%); Talmadge L Price (owns 5% or more through other companies, 25%); Eric Kotitschke (managing employee (on the payroll)); Eric Kotitschke (runs it (operational or managerial control)); Adam B Sherman (managing employee (on the payroll)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Impact Socal Healthcare Inc. | Owns 5% or more directly | 100% | Aug 13, 2018 |
What do families say?
- Family caregivers rate it 3 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 79% rated it 9 or 10 out of 10, and 82% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 94.29% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 38.4% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 3 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 112 hospices CMS’s data show serving patients in ZIP code 91360, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 5; this one had 1.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| H & A Hospice Inc. | 42 |
| Carelink Hospice, Inc. | 0 |
| Los Robles Healthcare This hospice | 1 |
| Generation Care, Inc. | 2 |
| Bella Vista Hospice Care, Inc. | 25 |
| Blue Ribbon Hospice, Inc. | 5 |
| Advanced Quality Hospice Inc. | 1 |
| Fortis Hospice & Palliative Care Inc. | Not given |
| Full Care Hospice and Palliative Care Inc. | 12 |
| Authentic Hospice Care | 4 |
| Dedication Hospice Care, Inc. | 1 |
| Buena Vista Hospice | 4 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.