Valley Crest Hospice, Inc.
A hospice in Northridge, California 91324
18531 Roscoe Blvd #208, Northridge, California 91324. (818) 435-4308.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 7 deficiencies cited in the last three years
- Not rated family caregiver rating
- 8of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
7 deficiencies cited in the last three years
The middle of the 196 hospices serving ZIP code 91324 had 5.
The last inspection on record was on May 1, 2025: a reaccreditation inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
7 deficiencies in 1 month of the last 36. Last cited May 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
May 1, 2025: reaccreditation inspection by The Joint Commission7 deficiencies
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Content of plan of care (42 CFR 418.56(c)(2))
“Observed in Record Review. In 14 of 14 patient records reviewed, It was noted that the organization failed to ensure that the plan of care includes all necessary services for the palliation and management of the terminal illness and related conditions. For example, in the clinical record reviewed, RRHV#1,RRHV#2,RRHV#3,RR#1,RR#2,RR#3,RR#4,RR#5,RRBR#1.RRBR#2,RRBR#3,RRDC#1,RRDC#2,RRDC#3, the required duration or frequency of visits was not documented. This finding was discussed and validated by the hospice management team.”
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Supervision of hospice aides (42 CFR 418.76(h)(1)(i))
The inspectors’ words, 95 words
“Observed in Individual Tracer. In 1 out of 7 patient records with hospice aide services, it was noted that the organization failed to assess the quality of care and services provided by the hospice aide at a frequency of no less than every 14 days, as required, and to ensure that services ordered by the hospice interdisciplinary group (IDG) continued to meet the patient’s needs. For example, in RR#2, hospice aide supervisory visits were conducted more than 16 days apart on two separate occasions. This finding was discussed and validated by the hospice management team..”
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Supervision of hospice aides (42 CFR 418.76(h)(3)(ii))
“Observed in Record Review. In 7 of 7 patient records reviewed, with hospice aide services, it was noted in records RRHV#1, RRHV#3, RR#2, RR#4, RRBR#1, RRBR#3,RRDC#3, that the supervising nurse failed to assess the hospice aide’s ability to demonstrate initial and continued satisfactory performance in creating successful interpersonal relationships with the patient and family. This finding was discussed and validated by the hospice management team.”
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Supervision of hospice aides (42 CFR 418.76(h)(3)(v))
“Observed in Record Review. In 7 of 7 patient records reviewed, with hospice aide services, it was noted in records RRHV#1, RRHV#3, RR#2, RR#4, RRBR#1, RRBR#3,RRDC#3, that the supervising nurse failed to assess the hospice aide’s ability to demonstrate initial and continued satisfactory performance in reporting changes in the patient’s condition. This finding was discussed and validated by the hospice management team.”
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Recertification of the terminal illness (42 CFR 418.102(c))
“Observed in Record Review. In 2 of 14 patient records reviewed, it was noted that the organization failed to ensure that the patient’s clinical information was reviewed by the medical director or physician designee. For example, in RR#1, RR#4 the certification of terminally ill (CTI) had not been reviewed or signed by the physician prior to recertification. This finding was discussed and validated by the hospice management team.”
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Clinical records (42 CFR 418.104)
“Observed in Record Review. In 1 of 14 patient records reviewed, It was noted that the organization failed to ensure the clinical record contained complete and accurate information necessary for coordination of care among the hospice team and the attending physician. For example, in the record reviewed RRHV#3, skilled nursing visit notes were found to be blank or incomplete, missing key clinical data such as vital signs, care provided, and clinical narratives. This finding was discussed and validated by the hospice management team.”
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Authentication (42 CFR 418.104(b))
“Observed in Record Review. In 8 of 8 active patient records, it was noted that the organization failed to ensure that all documentation entries were appropriately authenticated and dated. During the review of clinical records, RRHV#1,RRHV#2,RRHV#3,RR#1,RR#2,RR#3,RR#4,RR#5, both paper and electronics, several documents such as clinical visit notes, Hospice Aide Assignments, admission forms, were found to be missing required signatures and/or dates. This finding was discussed and validated by the hospice management team.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| May 1, 2025 | Reaccreditation inspection by The Joint Commission | 7 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jun 30, 2015.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 13.4 nurse care minutes per routine home care day, 12.7% of skilled nursing minutes at weekends and a visit near death for 87.5% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 100% at home.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 13.4 min |
| Skilled nursing minutes at weekends | 12.7% |
| Visits near death | 87.5% of patients who died |
Who owns it?
- CMS’s ownership file has no owners listed for this hospice.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS’s Hospice Care Index: 8 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 89.29% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 8 of 10 |
How does it compare nearby?
- Of the 196 hospices CMS’s data show serving patients in ZIP code 91324, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 5; this one had 7.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Aasta Hospice | 5 |
| Premier Hospice, Inc. | Not given |
| Valley Crest Hospice, Inc. This hospice | 7 |
| Sunlit Hospice Inc. | Not given |
| Honest Hospice | 26 |
| Lumen Hospice, Inc. | Not given |
| Tulip Hospice, Inc. | Not given |
| A1kare Hospice & Palliative Care, Inc. | Not given |
| Red Cross Hospice Inc. | 2 |
| Tram Hospice Care, Inc. | 30 |
| Loving Hands Hospice | 3 |
| Bravo Hospice and Palliative Care | 4 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.