Billet Hospice, Inc. - Phoenix
A hospice in Glendale, Arizona 85301
5540 West Glendale Ave Suite C205, Glendale, Arizona 85301. (833) 224-5538.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 6 deficiencies cited in the last three years
- Not rated family caregiver rating
- Not available CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
6 deficiencies cited in the last three years
The middle of the 65 hospices serving ZIP code 85301 had 5.
The last inspection on record was on May 16, 2025: a reaccreditation inspection by the Accreditation Commission for Health Care.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
6 deficiencies in 1 month of the last 36. Last cited May 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
May 16, 2025: reaccreditation inspection by the Accreditation Commission for Health Care6 deficiencies
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Initial assessment (42 CFR 418.54(a))
“Upon patient record review 1 of 14 (Patient #10) did not have evidence that the hospice Registered Nurse must complete an initial assessment within 48 hours after the election of hospice care in accordance with §418.24 #10-Evaluation visit was done on 03/21/25 prior to admission on 03/25/25 and nurse did not complete an initial assessment within 48 hours after the election of hospice on 3/25/25.”
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Timeframe for completion of assessment (42 CFR 418.54(b))
“Upon patient record review 3 of 14 (Patient #9,12,14) did not have evidence in the patient record that the hospice interdisciplinary group, in consultation with the individual’s attending physician (if any), completed the comprehensive assessment no later than 5 calendar days after the election of hospice care. #9-The patient was admitted on 10/10/24. The spiritual care assessment was completed on 10/26/24. #12-The patient was admitted on 11/20/24. The spiritual care assessment was completed on 11/27/24. #14-The patient was admitted on 02/17/24. The spiritual care assessment was completed on 03/03/24.”
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Content of comprehensive assessment (42 CFR 418.54(c))
“Upon patient record review 1 of 14 (Patient #6) did not have evidence in the patient record that the comprehensive assessment identifies the physical, psychosocial, emotional, and spiritual needs related to the terminal illness that must be addressed in order to promote the hospice patient’s well-being, comfort, and dignity throughout the dying process. #6-There was no evidence of a spiritual care assessment of the patient or family. Chaplain services were declined. There is no evidence that the RN or the SW completed this part of the assessment.”
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Content of comprehensive assessment (42 CFR 418.54(c)(6))
The inspectors’ words, 210 words
“Upon patient record review, 4 of 14 (Patient #1,4,5,9) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. This review includes, but is not limited to: • Effectiveness of drug therapy • Drug side effects • Actual or potential drug interactions • Duplicate drug therapy • Drug therapy currently associated with laboratory monitoring #1-The medication profile dated 05/03/25 includes an order for Tolnaftate Cream 1%, 1 application daily to affected area. The order does not specify a site for application. Lidocaine pain relief patch 4%, apply 1 patch daily, 12 hrs on and 12 hrs off. The order does not specify a site for application. #4-The medication profile dated 03/21/25 includes an order for Nystatin powder, apply twice daily to affected area. The order does not specify a site for application. #5-The medication profile dated 03/12/25 includes an order for Lidocaine patch 4%,1 patch daily to affected area, 12 hrs on and 12 hrs off. The order does not specify a site for application. #9-The medication profile includes an order written on 01/16/25 for Nystop Ext Powder10000U/GM, 1 application daily to affected area. The order does not specify the site for application.”
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Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 181 words
“Upon patient record review, 4 of 14 (Patient #1,4,5,9) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including medications and treatments. #1-The plan of care dated 05/03/25 includes an order for Tolnaftate Cream 1%, 1 application daily to affected area. The order does not specify a site for application. Lidocaine pain relief patch 4%, apply 1 patch daily, 12 hrs on and 12 hrs off. The order does not specify a site for application. #4-The plan of care dated 03/21/25 includes an order for Nystatin powder, apply twice daily to affected area. The order does not specify a site for application. #5-The plan of care dated 03/12/25 includes an order for Lidocaine patch 4%,1 patch daily to affected area, 12 hrs on and 12 hrs off. The order does not specify a site for application. #9-The plan of care includes an order written on 01/16/25 for Nystop Ext Powder10000U/GM, 1 application daily to affected area. The order does not specify the site for application.”
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Coordination of services (42 CFR 418.56(e)(2))
“Upon patient record review, 1 of 14 (Patient #10) did not have evidence that the IDG ensures that the care and services are provided in accordance with the plan of care. #10-Evaluation visit was done on 03/21/25 prior to admission on 03/25/25 and wound care was performed on the evaluation without an order or consents being signed.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| May 16, 2025 | Reaccreditation inspection by the Accreditation Commission for Health Care | 6 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Mar 15, 2022.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- CMS hasn’t published nursing time from Medicare claims for this hospice.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 100% at home.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
Who owns it?
- Bhcm Inc. owns 50% directly since Apr 14, 2024; VA Health Care Group, Inc. owns 25% directly since Oct 1, 2022.
- VA Health Care Group, Inc. runs it.
- 8 owners or officers are people: Vahan Oganesyan (owns 5% or more through other companies, 50%); Vahan Oganesyan (corporate officer, 50%); Vahan Oganesyan (managing employee (on the payroll), 50%); Armen Ghadimian (owns 5% or more through other companies, 25%); Armen Ghadimian (corporate officer, 25%); Armen Ghadimian (managing employee (on the payroll), 25%); Nezar Dahdal (owns 5% or more directly, 25%); Nezar Dahdal (managing employee (on the payroll), 25%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| VA Health Care Group, Inc. | Runs it (operational or managerial control) | 100% | Oct 1, 2022 |
| Bhcm Inc. | Owns 5% or more directly | 50% | Apr 14, 2024 |
| VA Health Care Group, Inc. | Owns 5% or more directly | 25% | Oct 1, 2022 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- CMS gives no Hospice Care Index for this hospice.
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
How does it compare nearby?
- Of the 65 hospices CMS’s data show serving patients in ZIP code 85301, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 5; this one had 6.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Billet Hospice, Inc. - Phoenix This hospice | 6 |
| Pristine Hospice LLC | 4 |
| Hospice Promise, LLC | 0 |
| Divine Hospice and Palliative Care, LLC | 4 |
| New Beginning Hospice and Palliative Care, LLC | Not given |
| Hospice of Hope, LLC | 16 |
| Agave Hospice and Palliative Care | Not given |
| Expert Hospice Care Inc. | 38 |
| Supportive Hands Hospice Inc. | 4 |
| Arizona Professional Hospice Care | 4 |
| Rd Hospice | Not given |
| Desert Sky Hospice, LLC | 6 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.