Hearth Record

Centerwell Home Health

A home health agency in Ona, West Virginia 25545

3198 Us Route 60, Suite A, Ona, West Virginia 25545. (304) 733-9430.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 21, 2026.

The last 24 months 1 deficiency in 1 month of the last 36. Last cited Sep 2024. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

The last inspection on record was on Sep 11, 2024: a recertification inspection.

1 deficiency cited in the last three years.

Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

When those deficiencies happened

1 deficiency in 1 month of the last 36. Last cited Sep 2024. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.

1 deficiency by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Sep 11, 2024: recertification inspection1 deficiency
  • Infection Prevention

    The inspectors’ words, 799 words

    “Infection Prevention CFR(s): 484.70(a) Standard: Infection Prevention. The HHA must follow accepted standards of practice, including the use of standard precautions, to prevent the transmission of infections and communicable diseases. This Standard is not met as evidenced by: Based on document reviews, observations, and staff interviews, the facility failed to ensure that tablet sanitation, hand hygiene, and handling equipment were according to the agency’s policies/procedures. This failure has the potential to negatively impact all Patients receiving treatments from the agency. (Refer to 484.70(a)) Findings are as follow: An observation was conducted on 09/10/2024 at 9:43 a.m. with Staff #1. [He/She] took out the blood pressure cuff, thermometer, pulse oximeter, and stethoscope from [his/her] supply bag and start taking the Patient’s blood pressure. While [he/she] was wrapping the blood pressure cuff on the Patient’s upper arm, the blood pressure bulb (bulb) fell between the Patient and the chair. [He/She] pulled out the bulb and proceeded to take the Patient’s blood pressure without sanitizing the bulb. When [he/she] completed the Patient’s vitals, [he/she] laid the blood pressure cuff, thermometer, and the pulse oximeter on the patient’s furniture without a barrier. An observation was conducted on 09/10/2024 at 11:36 a.m. with Staff #2. [He/She] took out the stethoscope, blood pressure cuff, pulse oximeter, thermometer, and dynamometer from [his/her] supply bag and placed them on a clean barrier. After taking the Patient’s vitals, [he/she] placed the contaminated pulse oximeter on the clean barrier next to the dynamometer. [He/She] proceeded to take the Patient’s blood pressure and placed the contaminated blood pressure cuff on top of the pulse oximeter and the dynamometer on the clean barrier. When Patient’s vitals were completed, [he/she] sanitized the pulse oximeter, blood pressure cuff, stethoscope, and the thermometer with the contaminated gloves. The dynamometer was not sanitized. An observation was conducted on 09/10/2024 at 1:08 p.m. with Staff #3. While [he/she] was putting the blood pressure cuff to take the Patient’s blood pressure, the bulb fell between the Patient and the chair. [He/She] proceeded to take the Patient’s blood pressure without sanitizing the bulb and listen to the Patient with the stethoscope. Then, [he/she] changed gloved without performing hand sanitization and measured the Patient’s oxygen level with the pulse oximeter. [He/She] put the contaminated pulse oximeter into [his/her] supply bag without sanitizing it. An observation was conducted on 09/10/2024 at 3:00 p.m. with Staff #4. [He/She] took out the stethoscope, blood pressure cuff, thermometer, and the minimalist sling from [his/her] supply bag. [He/She] wore gloves to take the Patient’s temperature and blood pressure. Then, [he/she] reached into [his/her] supply bag, still wearing the contaminated gloves, and reached for the pulse oximeter. After taking the Patient’s vitals, [he/she] reached into [his/her] supply bag for the sanitizing wipes wearing the same pair of gloves. [He/She] start disinfecting the reusable equipment wearing the contaminated gloves. An observation was conducted on 09/10/2024 at 4:14 p.m. with Staff #5. While [he/she] wrapped the blood pressure cuff around the Patient’s upper arm, the blood pressure bulb touched the chair. [He/She] proceeded with taking the Patient’s blood pressure without disinfecting the blood pressure bulb. An interview was conducted on 09/09/2024 at 1:04 p.m. with Stagg #7. [He/She] explained the barrier requirement as, “We don’t have any policy stating about the barrier. But when Staffs pull out the equipment from their bag, they (Staffs) need a clean barrier if they (Staffs) are going to set the equipment down. The equipment cannot be placed on a surface without a barrier.” [He/She] further disclosed the disinfection of equipment and barrier as, “If the Staffs are going to lay the equipment down to sanitize them, they (Staffs) need a dirty barrier. They (Staffs) cannot use the clean barrier to put down used equipment. If the Staffs are going to disinfect the equipment immediately after use, they don’t need a barrier and they don’t need to dry the equipment before putting it back into the bag. When Staffs are sanitizing the equipment, they should not be wearing gloves.” An additional interview was conducted on 09/10/2024 at 9:02 a.m. with Staff #7l. [He/She] further explained the equipment disinfection process as, “We don’t have a specific policy stating how the equipment have to be sanitized. But I would expect while disinfecting the equipment, the equipment can touch the Staff’s scrub but not any other surface in the Patient’s home. If the equipment touches any surface in the Patient’s home, the Staff should sanitize the equipment.” An additional interview was conducted on 09/11/2024 at 8:42 a.m. with Staff #7. [He/She] explained the standard hand hygiene procedure as, “Before and after they (Staffs) touch the Patient, if their (Staffs’ hands are soiled), if they (Staffs) contacted blood, bodily fluid, etc. They (Staffs) have to sanitize their (Staffs’) hands if they are changing gloves as well.””

    Rule G0682. Standard-level.

The one inspection in the last three years
Inspections on record
DateVisitWhat the record says
Sep 11, 2024Recertification inspection1 deficiency cited

Is it certified?

  • Medicare-certified home health agency since Sep 16, 2003.
  • Ownership: proprietary (for profit).
  • No deficiency on record in the last three years.
Source:

CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Who does the caring?

  • Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
  • CMS doesn’t publish staffing levels for home health agencies.
Source:

CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

Who owns it?

  • Centerwell Health Services Holding Corp owns 100% directly since Sep 24, 1999.
  • 16 owners or officers are people: Courtney D Durall (corporate officer, 0%); Stuart Bradley Keller (corporate officer, 0%); Celeste Mellet (corporate officer, 0%); Daniel K Feld (corporate officer); Caleb Gallifant (corporate officer, 0%); Robert M Marcoux (corporate officer); Sharday Merdja (managing employee (on the payroll), 0%); Jessica D. Paschall (managing employee (on the payroll)); Valerie Talkers (corporate officer, 0%); Richard Lindsay-Jones (corporate officer, 0%); Cassie Houff (corporate officer, 0%); Amaka Agumadu (corporate officer, 0%); Casey Mckeon (corporate officer, 0%); Casey Mckeon (corporate director, 0%); Kendra Clark (corporate officer, 0%); Sean Turner (corporate officer, 0%).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Kentucky Homecare Parent Inc.Owns 5% or more through other companies100%Jul 2, 2018
Kentucky Homecare Holdings, Inc.Owns 5% or more through other companies100%Jul 2, 2018
Centerwell Health Services Holding CorpOwns 5% or more directly100%Sep 24, 1999
Humana Inc.Owns 5% or more through other companies100%Aug 17, 2021
Centerwell Health Services Inc.Owns 5% or more through other companies100%Aug 17, 2021

How do patients fare?

  • CMS rates its quality of patient care 5 of 5.
  • Patients rate it 4 of 5 in CMS’s patient survey (209 surveys completed): 90% rated it 9 or 10 out of 10, and 85% would definitely recommend it.
  • CMS compares it with the national rate: discharged to the community, the same; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
Source:

CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Quality of patient care ratingCMS star rating, 1 to 5 in half stars5 of 5
Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 54 of 5
Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate78.83% (same as the national rate)
Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate11.95% (same as the national rate)
Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate3.79% (same as the national rate)

How does it compare nearby?

  • Of the 6 agencies CMS’s data show serving patients in ZIP code 25545, where this agency’s office is, 6 have a quality of patient care rating; the middle one is 3.5 of 5, and this one is rated 5 of 5.
Source:

CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

The 6 agencies CMS lists serving ZIP code 25545
PlaceQuality rating
Centerwell Home Health This home health agency5
St Mary’s Home Health Service4.5
Adoration Home Health4.5
Stonerise Home Health2.5
Stonerise Home Health South Charleston2
Personal Touch Home Care of W. VA, Inc.2.5

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
  • Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 24, 2026.

From the agency

The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the agency will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the agency”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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