SSM Health at Home Home Health - Fond Du Lac
A home health agency in Fond Du Lac, Wisconsin 54937
239 Trowbridge Drive, Fond Du Lac, Wisconsin 54937. (920) 923-7950.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 2.5of 5 quality of patient care rating
- 3of 5 patient survey rating
- 2 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Dec 9, 2025: a recertification inspection.
2 deficiencies cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Dec 2025. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Dec 9, 2025: recertification inspection2 deficiencies
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Infection Prevention
The inspectors’ words, 271 words
“Infection Prevention CFR(s): 484.70(a) Standard: Infection Prevention. The HHA must follow accepted standards of practice, including the use of standard precautions, to prevent the transmission of infections and communicable diseases. This Standard is not met as evidenced by: Based on observation, interview and record review, the agency staff failed to perform hand hygiene/glove changes per policy and failed to ensure distinct separation of clean and dirty equipment and supplies for 1 of 2 patients (Patient #6) observed in a total of 7 patient home visits. Findings include: Review of agency policy titled “Infection Control, Prevention…” last reviewed 07/2025 revealed in part, “VI. Hand Hygiene. Indications for hand hygiene: Before and after each patient contact or after handling patient equipment. Before and after removing gloves. Before and after contact with wounds…” During an observation on 12/09/2025 starting at 9:25 AM, observed Registered Nurse (RN) C perform the following while assessing Patient #6: RN C was observed placing dirty equipment on/in a clean container prior to disinfecting them. RN C then used a disinfecting wipe to clean the stethoscope, thermometer, pulse oximeter, and blood pressure cuff. RN C proceeded to perform wound care on Patient #6’s bilateral lower extremities. After removing gloves RN C did not perform hand hygiene. RN C then placed previously cleaned equipment in the same container that the dirty equipment was placed on/in without disinfecting the container and placed in nursing bag. RN C continued to discard barriers and handle nursing bag without completing hand hygiene between tasks. During the exit interview on 12/09/2025 at 12:50 PM, with Clinical Education Manager D the above findings were reviewed and confirmed.”
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Services Provided By Hh Aide
The inspectors’ words, 402 words
“Services provided by HH aide CFR(s): 484.80(g)(2) A home health aide provides services that are: (i) Ordered by the physician or allowed practitioner; (ii) Included in the plan of care; (iii) Permitted to be performed under state law; and (iv) Consistent with the home health aide training. This Element is not met as evidenced by: Based on record review, observation, and interview, the agency Home Health Aide (HHA) failed to provide services accordingly to plan of care orders in 1 of 1 HHA visits observed (Patient #1) in a total of 7 patient visits conducted. Findings include: Review of agency policy titled “HHA Services, Supervision, and Duties in Home Health” dated 03/2022 revealed “Process: II. HHA Assignments and Duties. C. The HHA provides services that: 1. Are ordered by a physician. 2. Are included in the patient’s plan of care.” Review of agency policy titled “Gait Belt” dated 07/2025 revealed “Definitions: II. All patients whose feet will be on the floor must have a gait belt on. This includes patients who are transferring from one surface to another, standing, walking, or showering. Process: E. Use during transfers and ambulation: Use the gait belt whenever the patient is moving, whether it’s transferring from bed to chair, standing up, showering, or walking.” Record review of Patient #1’s “Home Health Plan of Care: Certification Period 11/22/2025 to 01/20/2026” revealed “Care Plan: Problem/Intervention: HHA Personal Care: Ambulation/Transfers: Using walker for ambulation. Gait belt required: YES, gait belt required with all transfers, per policy. Precautions: fall risk.” During a home visit observation for Patient #1 conducted by Aide B on 12/08/2025 at 11:40 AM, observed Patient #1 sitting in a wheelchair in the kitchen and walker located in front of Patient #1. Aide B had Patient #1 go from sit to standing, ambulate to patient’s bedroom with walker, and lie down on the bed. Aide B had Patient #1 get back to a sitting position, stand with assist of walker, and ambulate to the bathroom where Aide B assisted Patient #1 in and out of the shower. Aide B had Patient #1 ambulate back to the bedroom with assist of walker. At no time during the visit did Aide B address use of the gait belt or utilize gait belt per plan of care orders during transfers or ambulation. The above findings were reviewed during an interview with Registered Nurse Supervisor A on 12/08/2025 at 8:50 AM.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Dec 9, 2025 | Recertification inspection | 2 deficiencies cited |
Is it certified?
- Medicare-certified home health agency since Sep 26, 1980.
- Ownership: non-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- 18 owners or officers are people: Hertha Longo (corporate director); Stephen Peterson (corporate director, 0%); Douglas R Fownes (corporate director, 0%); Donna Innes (corporate director, 0%); Theodore D Miller (corporate director); Thor H Gilbertson (corporate director, 0%); Troy Walker (corporate director); Troy Walker (managing employee (on the payroll)); Jeffrey A Strong (corporate director); Susan M Stucki (corporate director, 0%); Thomas Schuessler (corporate director, 0%); Joseph Minerath (corporate director, 0%); Joseph Minerath (managing employee (on the payroll), 0%); Judith A Westphal (corporate director); Bret N Pasiuk (corporate director, 0%); Matthew L Hanley (corporate director, 0%); Jacob M Waidelich (corporate director, 0%); Tom Schneider (corporate director, 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| SSM Health Care of Wisconsin Inc. | Owns 5% or more through other companies | 100% | Jan 1, 2018 |
How do patients fare?
- CMS rates its quality of patient care 2.5 of 5.
- Patients rate it 3 of 5 in CMS’s patient survey (299 surveys completed): 82% rated it 9 or 10 out of 10, and 76% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 2.5 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 3 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 89.07% (better than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 8.91% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 4.28% (same as the national rate) |
How does it compare nearby?
- Of the 8 agencies CMS’s data show serving patients in ZIP code 54937, where this agency’s office is, 8 have a quality of patient care rating; the middle one is 3.25 of 5, and this one is rated 2.5 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| SSM Health at Home Home Health - Fond Du Lac This home health agency | 2.5 |
| Ascension at Home | 4.5 |
| Almost Family | 1.5 |
| Commonheart Home Health | 2.5 |
| Aurora at Home | 4.5 |
| Preceptor Home Health | 4.5 |
| Evergreen at Home | 2.5 |
| Prn Home Health and Therapy, LLC | 4 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
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Replies
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Paid listing
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