Intouch Home Health Inc.
A home health agency in Garland, Texas 75043
329 Oaks Trail Suite 115, Garland, Texas 75043. (469) 326-2100.
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The short answer
Record last released by CMS on Oct 21, 2026.
- Not rated quality of patient care rating
- Not rated patient survey rating
- 1 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Nov 18, 2024: a recertification inspection.
1 deficiency cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Nov 2024. Most serious: Element-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Nov 18, 2024: recertification inspection1 deficiency
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Visit Schedule
The inspectors’ words, 552 words
“Visit schedule CFR(s): 484.60(e)(1) Visit schedule, including frequency of visits by HHA personnel and personnel acting on behalf of the HHA. This Element is not met as evidenced by: Based on record reviews and interviews the agency failed to ensure that patients were provided with a visit schedule in 2 of 3 home visits conducted. Citing Patient # 2and Patient # 5. This failure could prevent the patient and personnel from being aware of the patient’s schedule and could cause scheduling conflicts and missed visits leading to poor patient outcomes. Findings: Patient # 2 Review of the EMR for Patient #2 revealed a plan of care with a certification period of 9/15/2024 - 11/13/2024.. Further review of the plan of care revealed orders for the Skilled Nurse to visit 1 time a week for 9 weeks and 2 times a week PRN. A home visit was conducted with Patient #2 on 11/15/2024. During the visit, the surveyor reviewed Patient #2’s admission packet. There was no dated or filled out visit schedule in the admission packet and there was no dated or filled out visit schedule anywhere in the patient’s immediate surroundings. An interview was conducted with Patient #2 on 11/15/2024 at approximately 11:00 a.m. The surveyor inquired if the agency ever filled out a visit schedule. Patient #2 stated “No.” The surveyor inquired how Patient #2 knew when agency staff were going to visit. Patient #2 stated “... He (Nurse) notifies me to let me know...” Patient #5 Review of the EMR for Patient #5 revealed a plan of care with a certification period of 8/24/2024 - 10/22/2024. Further review of the plan of care revealed orders for the Skilled Nurse to visit 1 time a week for 9 weeks and 2 times a week PRN. A home visit was conducted with Patient # 5 on 11/15/2024. During the visit, the surveyor reviewed Patient #5’s admission packet. There was no dated or filled out visit schedule in the admission packet and there was no dated or filled out visit schedule anywhere in the patient’s immediate surroundings. An interview was conducted with Patient #5 on 11/15/2024 at approximately 12:10 p.m. The surveyor inquired if the agency ever filled out a visit schedule. Patient #5 stated “no.” The surveyor inquired how Patient #5 knew when agency staff were going to visit. Patient #5 stated “...They tell me I’ll see you next week...” An interview was conducted with the agency’s Alternate Administrator/Alternate Director of Nursing on 11/18/2024 at approximately 12:19 p.m. The surveyor inquired as to why there were no filled out schedules in the homes of Patient #2 and Patient #5. The Alternate Administrator/Alternate Director of Nursing stated “...I always tell them when I’m coming...It was an oversight...”The surveyor inquired as to whose responsibility it was to make sure the visit schedules are filled out and placed in the client’s home. The Alternate Administrator/Alternate Director of Nursing stated “...Me. I accept 100% responsibility for it...I do most of the admissions...” Review of the agency policy titled “Policy 4.16: Implementing Care And Treatment Page 2 of 3 (Undated)…” read, in part, “...C. The Agency must provide the patient/client and caregiver with a copy of written instructions outlining: 1. Visit schedule, including frequency of visits by Agency personnel and personnel acting on behalf of the Agency...””
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Nov 18, 2024 | Recertification inspection | 1 deficiency cited |
Is it certified?
- Medicare-certified home health agency since Aug 13, 2008.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- 4 owners or officers are people: Felicia Ekwerekwu (corporate officer, 0%); Felicia Ekwerekwu (managing employee (on the payroll), 0%); Owot Owot (owns 5% or more directly); Owot Owot (corporate officer).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
How do patients fare?
- CMS gives no CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.: “The number of patient episodes for this measure is too small to report.”
- CMS gives no CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.: “No survey results are available for this period.”
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | Not rated |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | Not rated |
How does it compare nearby?
- CMS gives this agency no quality of patient care rating to compare.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Glorious Home Health Care Inc. | Not given |
| Patient Centered Services Inc. | Not given |
| Caring Point LLC | Not given |
| Pinnacle Home Health Care Services | 1.5 |
| Shining Star Home Health Care Inc. | 2 |
| Destinys Home Health Care LLC | Not given |
| Comfort Home Health Care, Inc. | Not given |
| Divine Health Care Services Inc. | Not given |
| Lifegate Health Care Services Inc. | Not given |
| Legend Home Healthcare Inc. | Not given |
| Dependable Home Care Inc. | 5 |
| Best Healthcare Services | Not given |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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This copy of the record was made on Oct 24, 2026.
From the agency
The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
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