Centerwell Home Health
A home health agency in El Paso, Texas 79925
7500 Viscount Blvd Suite 156, El Paso, Texas 79925. (915) 881-8129.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 5of 5 quality of patient care rating
- 3of 5 patient survey rating
- 1 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Feb 26, 2026: a recertification inspection.
1 deficiency cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Feb 2026. Most serious: Element-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Feb 26, 2026: recertification inspection1 deficiency
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Reviewed, Revised By Physician Every 60 Days
The inspectors’ words, 561 words
“Reviewed, revised by physician every 60 days CFR(s): 484.60(c)(1) The individualized plan of care must be reviewed and revised by the physician or allowed practitioner who is responsible for the home health plan of care and the HHA as frequently as the patient’s condition or needs require, but no less frequently than once every 60 days, beginning with the start of care date. This Element is not met as evidenced by: Based on record review and interview, the agency failed to enforce its written policy for care planning for 1 of 10 patients (Patient #6) whose records were reviewed in that: the plans of care for Patient #6 were not signed by the physician within the required timeframe. This failure had the potential to cause physical harm to agency patients in that care may be provided without documented physician authorization, and the physician may not be aware of the patient’s need for additional care or services. Failure to obtain timely physician signatures on the POC may affect the coordination, oversight, and authorization of the patient’s care. 03/12 Physician/Allowed Practitioner Orders Policy Review orders/POC annual review 09/2024 The POC must be reviewed, signed and dated by the certifying physician/allowed practitioner every 60days. Review of the clinical record for Patient #6 revealed a start of care date of 05/19/2025, 87 years old, with the following diagnosis chronic obstructive pulmonary disease, pneumonia, and acute and chronic respiratory failure with hypoxia. With skilled nursing and physical therapy services. Review of the record revealed the POC for the time-period of 11/15/2025 to 01/13/2026 was not signed by the physician within 60 days. Further review of the POC revealed the POC was signed on 02/02/2026 by the approved physician. Record review of the Agency’s QAPI plan and meeting minutes for 2023, 2024, and 2025 did contain documentation of an identified issue or improvement plan related to unsigned physician orders. During an interview conducted with the Administrator and Marketing Executive on 02/24/2026 at 10:15 AM, this Nurse Surveyor inquired regarding Patient #6’s POC, which was not signed by the physician within the required 60-day timeframe. The Administrator stated that the physician responsible for Patient #6’s POC was Physician A, who had not signed the POC within the required timeframe. The Administrator stated that the agency had experienced ongoing issues with certain physicians, including Physician A, refusing or delaying signatures on POCs despite multiple requests from the agency. When asked about the agency’s policy and procedure regarding physician signatures on POCs, the Administrator stated that agency policy requires physician review and signature of the POC within 60 days of initiation or recertification. The Marketing Executive stated that the agency has implemented a Performance Improvement Plan (PIP) to address the recurring issue of physicians not signing POCs within the required timeframe. When asked what actions were taken to obtain the physician’s signature for Patient #6, the Administrator and or Marketing Executive stated that the agency had made multiple attempts to obtain the signature, including sending the POC to the physician’s office and follow-up communication. However, the physician had not returned the signed document. The Marketing Executive further stated that the clinical staff are responsible for tracking and ensuring that POCs are returned with physician signatures within the required timeframe. On 02/26/2026 at 10AM, a copy of the Performance Improvement Plan was given to this Nurse Surveyor by the Marketing Executive.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Feb 26, 2026 | Recertification inspection | 1 deficiency cited |
Is it certified?
- Medicare-certified home health agency since Sep 1, 1983.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- Integracare Intermediate Holdings Inc. owns 100% directly since Jul 26, 2011.
- 16 owners or officers are people: Courtney D Durall (corporate officer, 0%); Stuart Bradley Keller (corporate officer, 0%); Celeste Mellet (corporate officer, 0%); Daniel K Feld (corporate officer); Caleb Gallifant (corporate officer, 0%); Robert M Marcoux (corporate officer); Sharday Merdja (managing employee (on the payroll), 0%); Valerie Talkers (corporate officer, 0%); Richard Lindsay-Jones (corporate officer, 0%); Cassie Houff (corporate officer, 0%); Amaka Agumadu (corporate officer, 0%); Sylvia Ayala (managing employee (on the payroll)); Casey Mckeon (corporate officer, 0%); Casey Mckeon (corporate director, 0%); Kendra Clark (corporate officer, 0%); Sean Turner (corporate officer).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Kentucky Homecare Parent Inc. | Owns 5% or more through other companies | 100% | Jul 2, 2018 |
| Integracare Intermediate Holdings Inc. | Owns 5% or more directly | 100% | Jul 26, 2011 |
| Kentucky Homecare Holdings, Inc. | Owns 5% or more through other companies | 100% | Jul 2, 2018 |
| Humana Inc. | Owns 5% or more through other companies | 100% | Aug 17, 2021 |
| Pf Development 9 LLC | Owns 5% or more through other companies | 100% | Sep 1, 2012 |
| Centerwell Health Services Inc. | Owns 5% or more through other companies | 100% | Jul 2, 2018 |
| Integracare Holdings Inc. | Owns 5% or more through other companies | 100% | Jul 26, 2011 |
How do patients fare?
- CMS rates its quality of patient care 5 of 5.
- Patients rate it 3 of 5 in CMS’s patient survey (64 surveys completed): 76% rated it 9 or 10 out of 10, and 69% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 5 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 3 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 85.61% (better than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 13.27% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 4.03% (same as the national rate) |
How does it compare nearby?
- Of the 61 agencies CMS’s data show serving patients in ZIP code 79925, where this agency’s office is, 48 have a quality of patient care rating; the middle one is 2.5 of 5, and this one is rated 5 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Centerwell Home Health This home health agency | 5 |
| Envision Home Care | 1.5 |
| Ayuda Home Health Care Services LLC | Not given |
| Reliant at Home | 5 |
| Urgent Care Home Health Inc. | 1.5 |
| Just Care Home Health | 1.5 |
| Dignity Home Health | Not given |
| Camino De Salud Nursing Care | Not given |
| Cloudview Healthcare | 3.5 |
| Unity Homecare | 3 |
| Caprock Home Health Services Inc. | 2.5 |
| Vital Care Home Health Agency | Not given |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
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Replies
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Paid listing
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