The Potters Healthcare Services
A home health agency in Lewisville, Texas 75067
873 S. Stemmons Frwy. Ste 100, Lewisville, Texas 75067. (972) 459-9999.
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The short answer
Record last released by CMS on Oct 21, 2026.
- Not rated quality of patient care rating
- Not rated patient survey rating
- 1 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Sep 12, 2024: a recertification inspection.
1 deficiency cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Sep 2024. Most serious: Element-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Sep 12, 2024: recertification inspection1 deficiency
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Contact Info Federal/State-Funded Entities
The inspectors’ words, 517 words
“Contact info Federal/State-funded entities CFR(s): 484.50(c)(10)(i,ii,iii,iv,v) Be advised of the names, addresses, and telephone numbers of the following Federally-funded and state-funded entities that serve the area where the patient resides: (i) Agency on Aging (ii) Center for Independent Living (iii) Protection and Advocacy Agency, (iv) Aging and Disability Resource Center; and (v) Quality Improvement Organization. This Element is not met as evidenced by: Previously cited at G446 on 9/7/2021 Based on record review of agency documents and interviews, the agency failed to provide the correct name of the current QIO, in accordance with the Centers for Medicare and Medicaid in 1 (Patients 1) of 1 discharged Medicare patient whose records were reviewed, in that: the agency failed to include the name, address, or telephone number of the QIO on the NOMNC form. The failure could place any future agency patients at risk of harm if the NOMNC form is not provided with accurate information for the current QIO, in the event such information was needed by the Patients at discharge. Findings included: Patient #1: Review of the discharged clinical record was completed on 9/12/24. Patient #1’s record contained a plan of care for episode 11/3/21 through 1/1/22 signed and dated by the Administrator/Supervising Nurse/RN. Patient #1 was discharged on 12/15/21 by the Administrator/Supervising Nurse/RN. The NOMNC discharge document contained in the clinical record, revealed that no QIO was listed for the patient to utilize to file an appeal. Review of the NOMNC document, dated and signed by Patient #1 on 12/8/2021, revealed the NOMNC read in part “HOW TO ASK FOR AN IMMEDIATE APPEAL”... “Call your QIO at: {insert name and number of QIO} to appeal.” However, the patient had no access to the current QIO because the agency failed to list the current QIO contact information: (name/address/telephone number), as one of the entities required to be listed by the January 2018 Federal CoPs. During an interview with the Administrator/Supervising Nurse/RN on 9/12/24 at approximately 12:35 p.m., the surveyor discussed the above findings and reviewed the agency policy related to patient rights to receive contact information for the QIO. The surveyor asked the Administrator/Supervising Nurse/RN if she knew why the information on the agency NOMNC discharge form failed to list the QIO contact information. The surveyor reviewed with Administrator/Supervising Nurse/RN that the agency was cited for the same violation last survey. The Administrator/Supervising Nurse/RN explained the agency had downloaded the new form and included the QIO contact information and thought Patient #1 received the new form that included the QIO information. The surveyor explained that the NOMNC signed by Patient #1 on 12/8/21 failed to contain the QIO contact information. Agency policy: Review of agency policy titled “RI.2 Patient Bill of Rights and Responsibilities/Rights of the Elderly” dated 031318 read in part: “ ...Rights of Patient ...11. Be advised of the names, addresses, and telephone numbers of the following Federally funded and state-funded entities that serve the area where the patient resides: a. Agency on Aging b. Center for Independent Living c. Protection and Advocacy Agency, d. Aging and Disability Resource Center; and e. Quality Improvement Organization.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Sep 12, 2024 | Recertification inspection | 1 deficiency cited |
Is it certified?
- Medicare-certified home health agency since Nov 8, 2004.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- CMS’s ownership file has no owners listed for this agency.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
How do patients fare?
- CMS gives no CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.: “The number of patient episodes for this measure is too small to report.”
- CMS gives no CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.: “No survey results are available for this period.”
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | Not rated |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | Not rated |
How does it compare nearby?
- CMS gives this agency no quality of patient care rating to compare.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| The Potters Healthcare Services This home health agency | Not given |
| Jakpa Health Care Inc. | Not given |
| Macbon Home Health Inc. | Not given |
| Blessing Healthcare Services Ltd Co | Not given |
| Redeem Home Health, Inc. | Not given |
| Friendship Home Health Agency | Not given |
| Aspen Healthcare Services Inc. | 2.5 |
| Harris Healthcare, Inc. | 1.5 |
| Menas Home Healthcare Solutions Inc. | Not given |
| Amazing Grace Home Health Agency Inc. | Not given |
| Independence Home Health LLC | 4.5 |
| Home Care Providers of Texas | 2 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
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Replies
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Paid listing
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