Maxim Healthcare Services, Inc.
A home health agency in Knoxville, Tennessee 37932
10024 Investment Drive Ste 130, Knoxville, Tennessee 37932. (865) 330-2336.
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The short answer
Record last released by CMS on Oct 21, 2026.
- Not rated quality of patient care rating
- Not rated patient survey rating
- 2 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Jun 23, 2026: a complaint inspection.
2 deficiencies cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Mar 2026. Most serious: Element-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Mar 25, 2026: complaint and recertification inspection2 deficiencies
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Receive All Services In Plan Of Care
The inspectors’ words, 202 words
“Receive all services in plan of care CFR(s): 484.50(c)(5) Receive all services outlined in the plan of care. This Element is not met as evidenced by: Based on record review and interview, the agency failed to ensure all services outlined in the Plan of Care (POC) for 1 Patient (#7) of 10 patients reviewed. The findings include: Medical record review revealed Patient #7 was admitted to the agency on 8/15/2024 with diagnoses including Atresia of Foramina of Magendie. Medical record review of the Plan of Care dated 12/13/2024 to 2/10/2025 revealed a physician’s order to provide 30 hours per week of private CNA services, during school hours only. Continued review revealed a physician’s order Behaviors: CNA...to redirect patient’s aggressive/self-harming behaviors using distractions/bribes with his favorite toy (wheel). Review of undated facility investigation revealed on 1/31/2025 the agency was notified by an employee and school staff that Certified Nursing Assistant (CNA) B had taken away the patient’s “wheel and puzzle” and attempted to get the patient to take a nap. During an interview on 3/25/2026 at 2:15 PM, the Clinical Director confirmed the physician’s orders had not been followed when CNA B took away Patient #7’s wheel and puzzle during the 1/31/2025 incident.”
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Provide Services In The Plan Of Care
The inspectors’ words, 225 words
“Provide services in the plan of care CFR(s): 484.75(b)(3) Providing services that are ordered by the physician or allowed practitioner as indicated in the plan of care; This Element is not met as evidenced by: Based on medical record review and interview, the agency failed to provide personal care for 1 patient (#5) of 10 patients reviewed. The findings include: Medical record review revealed Patient #5 was admitted to the agency on 4/23/2024 with diagnoses including Chronic Respiratory Failure and Malaise. Medical record review of the Plan of Care dated 4/23/2024 to 6/21/2024 revealed a physician’s order for “...Registered Nurse (RN)/Licensed Practical Nurse (LPN) to provide services for 30 hours a week...personal care as needed to include bathing, dressing, diapering, skin and oral care...” Review of the undated investigation showed the agency received a complaint from Patient #5’s husband stating LPN C had not provided personal care to Patient #5. Continued review revealed LPN C reported she had been placed on lifting restrictions by her physician but had not informed the agency. Continued review revealed no documentation the personal care had been provided to Patient #5. During an interview on 3/25/2026 at 1:45 PM, the Clinal Director Greenville Branch confirmed that LPN C had not informed the agency she had been placed on lifting restrictions by her physician and had failed to provide personal care.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jun 23, 2026 | Complaint inspection | No deficiencies cited |
| Mar 25, 2026 | Complaint and recertification inspection | 2 deficiencies cited |
Is it certified?
- Medicare-certified home health agency since Jun 10, 2011.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 2 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care and home health aide services.
- Doesn’t offer physical therapy, occupational therapy, speech pathology and medical social services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- Maxim Healthcare Services Holdings, Inc. owns 100% directly since Mar 18, 2019.
- 10 owners or officers are people: Stephen J Bisciotti (owns 5% or more through other companies, 19.94%); Joseph W Marshall (corporate director, 0%); Randall D Sones (corporate director); Duane D Brickhouse (managing employee (on the payroll), 0%); Jarrod L Depriest (corporate officer, 0%); Matthew Sticklin (corporate officer, 0%); Toni-Jean L Friedman (corporate officer, 0%); Toni-Jean L Friedman (corporate director); James C Davis (corporate director, 0%); William J Butz (corporate director, 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Maxim Healthcare Services Holdings, Inc. | Owns 5% or more directly | 100% | Mar 18, 2019 |
| Oak Investment Trust II | Owns 5% or more through other companies | 39.35% | Mar 18, 2019 |
| Oak Investment Trust | Owns 5% or more through other companies | 38.89% | Mar 18, 2019 |
How do patients fare?
- CMS gives no CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.: “The number of patient episodes for this measure is too small to report.”
- CMS gives no CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.: “Fewer than 70 patients completed the survey.”
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | Not rated |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | Not rated |
How does it compare nearby?
- CMS gives this agency no quality of patient care rating to compare.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Maxim Healthcare Services, Inc. This home health agency | Not given |
| Centerwell Home Health | 5 |
| Nhc Homecare Knoxville | 4.5 |
| Covenant Homecare | 4 |
| Enhabit Home Health | 3.5 |
| Beacon Home Health | 2.5 |
| University of TN Medical Center Home Care Services | 3 |
| Amedisys Home Health Care | 4 |
| Centerwell Home Health | 5 |
| Adoration Home Health | 4 |
| University of TN Medical Center Home Health Serv | 3 |
| Home Care Solutions | 3 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the agency will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the agency”, and paying will never change a finding, a rating or the order of results.