Hearth Record

Baptist Trinity Homecare & Hospice

A home health agency in Cordova, Tennessee 38018

8000 Centerville Pkwy Suite 403, Cordova, Tennessee 38018. (901) 767-6767.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 21, 2026.

The last 24 months 4 deficiencies in 1 month of the last 36. Last cited Jan 2025. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

The last inspection on record was on Oct 9, 2025: a complaint inspection.

4 deficiencies cited in the last three years.

Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

When those deficiencies happened

4 deficiencies in 1 month of the last 36. Last cited Jan 2025. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.

4 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Jan 30, 2025: recertification inspection4 deficiencies
  • Plan Of Care

    The inspectors’ words, 996 words

    “Plan of care CFR(s): 484.60(a)(1) Each patient must receive the home health services that are written in an individualized plan of care that identifies patient-specific measurable outcomes and goals, and which is established, periodically reviewed, and signed by a doctor of medicine, osteopathy, or podiatry acting within the scope of his or her state license, certification, or registration. If a physician or allowed practitioner refers a patient under a plan of care that cannot be completed until after an evaluation visit, the physician or allowed practitioner is consulted to approve additions or modifications to the original plan. This Standard is not met as evidenced by: Based on policy review, medical record review, and interview, the agency failed to follow the plan of care and notify the responsible physician for missed visits for 6 of 17 (Patient #3, #6, #7, #9, #11 and #12) sampled records reviewed. The findings included: Review of the agency’s “Physician Orders,” policy dated 10/1/2023, revealed, “...No medications, treatments, diagnostic studies or therapeutics will be administered without the order of a qualified physician or authorized practitioner...” Review of the agency’s “Coordination of Care, From Admit Through Discharge,” policy dated 9/1/2024, revealed, “...To establish processes and criteria so that the coordination of patient care will be optimal from admit through discharge... Coordination of care among disciplines and between in-person and virtual clinicians. Patient care is coordinated among various disciplines and services through care planning processes to ensure continuity of care from admission to discharge... All clinicians will report within 1 business day to the Patient Care Manager or Clinical Director by fax, telephone, in person at the agency, or through coordination notes by syncing point of care devices. Report will include... Missed visits and changes to scheduled visits... Reason for missed visit... Changes to patient schedule...| 2. Record review for Patient #3 revealed a Start of Care (SOC) of 1/16/2025 with diagnoses of a Left Hip Infection, Chronic Obstructive Pulmonary Disease, Atrial Fibrillation, and Hypertension. Review of the Home Health Certification and Plan of Care dated 1/16/2025 to 3/16/2025 revealed, “...OT [Occupational Therapy] effective 1/19/2025 1wk1 [1 time a week for 1 week]...” Review of the medical record for the week of 1/19/2025 revealed there was no documentation of an OT evaluation. During an interview on 1/28/2025 at 11:25 AM, the Executive Director (ED) confirmed there was a missed OT visit. 3. Record review for Patient #6 revealed a SOC of 12/29/2024 with diagnoses of Chronic Obstructive Pulmonary Disease, Diabetes Mellitus, Hypertensive Heart Disease with Heart Failure, and History of Nicotine Dependence. Review of the Coordination Note dated 12/29/2024 revealed, “... OT visit missed... no answer to door...| Review of the medical record for Patient #6 did not document an OT evaluation. During an interview on 1/29/2025 at 9:55 AM, the ED stated, “... the OT visit should have gotten rescheduled...” 4. Record review for Patient #7 revealed a SOC of 12/11/2024 with diagnoses of Stage 4 Pressure Ulcers on Left Buttock and Sacrum, Severe Protein Malnutrition, Morbid Obesity, Chronic Respiratory Failure, Hypertension and Depression. Review of the Home Health Certification and Plan of Care dated 12/11/2024 to 2/8/2025 revealed, “... SN [Skilled Nurse] 2wk1 [2 times a week for 1 week], 3 wk 8... Skilled nurse to perform and instruct patient/caregiver procedure of wound care to sacrum...| Review of the Wound Care Assessments dated 12/18/2024, 12/20/2024, 12/23/2024, 12/24/2024, 12/27/2024, 1/2/2025, 1/4/2025, 1/9/2025, 1/15/2025, 1/17/2025, and 1/22/2025 revealed no wound measurements for Patient #7’s sacral wound. During an interview on 1/29/2025 at 9:50 AM, the ED stated, “she [Nurse] did the entire assessment of the sacral wound but didn’t document any measurements. She [Nurse] knows better than that...” 5. Record review for Patient #9 revealed a SOC of 12/12/2024 with diagnoses of Hypertensive Heart and Kidney Disease with Heart Failure, Diabetes mellitus, and Spinal Stenosis. Review of the Home Health Certification and Plan of Care dated 12/12/2024 to 2/9/2024 revealed, “...OT effective 12/15/2024 1wk1...| Review of the medical record for Patient #9 revealed no documentation an OT evaluation was completed. During an interview on 1/29/2025 at 10:00 AM the ED stated, “... I do not see where OT saw the patient. The Physician should be notified. Physical Therapy calls the MD [Medical Doctor] with their evaluation and are supposed to put on the order PT can handle OT needs...” 6. Record review for Patient #11 revealed a SOC of 12/3/2024 with diagnoses of Diabetes Mellitus, Hypertensive Heart Disease with Heart Failure, Morbid Obesity, and Chronic Respiratory Failure with Hypoxia. Review of the Home Health Certification and Plan of Care dated 12/3/2024 to 1/31/2025 revealed, “... Skilled Nurse to perform/instruct patient/caregiver procedure of wound care...” Review of the Wound Care Assessment dated 1/7/2025 documented, “... Caregiver completed care...” During an interview on 1/29/2025 at 10:05 AM, the ED stated, “... I expect a head-to-toe assessment every visit...” 7. Record review for Patient #12 revealed a SOC 10/28/2024 with diagnoses of Stage 2 Sacral Pressure Injury, Respiratory Failure, Atrial Fibrillation, Heart Failure, Chronic Obstructive Pulmonary Disease, and Depression. Review of the Home Health Certification and Plan of Care dated 10/26/2024 to 12/26/2024 revealed “... Skilled nurse to obtain weight every visit and notify RN/Physician of weight gain or loss of 3 lb [pounds] within 1 day or 5 lbs within one week...” Review of the Coordination Notes dated 10/31/2024 and 11/14/2024 revealed no documentation of Patient #12’s weight during the home health visit. During an interview on 1/29/2025 at 10:10 AM, the ED stated, “... unless the patient can’t stand, weights should be obtained as ordered...” The ED also stated, “... the OT order came in on the intake referral and should have been included on the Home Health Certification and Plan of Care... It appears that OT is not getting rescheduled when they miss a visit... After PT [physical therapy] evaluated the patient, they can write an order that PT can handle the patient’s OT needs, but I don’t even see that in the order...|”

    Rule G0572. Standard-level.

  • Infection Prevention

    The inspectors’ words, 1,148 words

    “Infection Prevention CFR(s): 484.70(a) Standard: Infection Prevention. The HHA must follow accepted standards of practice, including the use of standard precautions, to prevent the transmission of infections and communicable diseases. This Standard is not met as evidenced by: Based on review of records, policy review, observations, and interviews, the agency failed to ensure that sterile technique was used during catheter change and central line dressing change for 2 of 7 (Patient #2 and #3) sampled patients receiving onsite home visits during the survey. The findings included: The findings included: Medical record review for Patient # 3 revealed a Start of Care (SOC) date of 1/16/2025 with diagnoses of left hip infection, Chronic Obstructive Pulmonary Disease, Atrial Fibrillation, and Hypertension. Review of the “HOME HEALTH CERTIFICATION AND PLAN OF CARE” dated 1/16/2025 through 3/16/2025, revealed “…SKILLED NURSE TO PERFORM SITE CARE FOR INFUSION ACCESS DEVICE PICC [A Peripherally Inserted Central Catheter used obtain blood samples and administer medications] LINE TO RIGHT ARM WITH TEGADERM [A transparent adhesive dressing] DRESSING CHANGES ONCE A WEEK…USING STERILE TECHNIQUE CLEANSE SITE WITH CHLORHEXIDINE. SERURE WITH STATLOCK, APPLY ANTIMICROIAL DISK, COVER WITH TEGADERM…” Review of the agency’s policy, “DRESSING CHANGE PROCEDURE FOR VENTRAL VENOUS, MIDLINE, AND PERIPHERALLY INSERTED CENTRAL CATHETERS” revealed, “…Sterility will be maintained throughout this procedure…PROCEDURE:…Perform hand hygiene and don PPE (e.g., clean gloves and mask)…To remove old dressing, lift edge of dressing beginning at catheter hub and gently pull dressing perpendicular to skin…Remove catheter securement device [Statlock] and chlorhexidine-impregnated sponge [Biopatch]…Discard dressing in appropriate receptacle. Remove gloves, perform hand hygiene, and don sterile gloves…Cleanse site with chlorhexidine (preferred) in a back and forth motion…moving from the catheter insertion site outward…Consider application of chlorhexidine-impregnated sponge [Biopatch] to the site…Secure the catheter in place…Apply sterile dressing to site…” Observations during a home visit on 1/29/2025, revealed during a PICC line dressing change, Registered Nurse (RN) #3 peeled away the old PICC line dressing from Patient #3’s right upper arm. RN #3 did not discard the Statlock, Biopatch, and Tegaderm dressing. RN #3 placed the old dressing back onto the PICC line site. RN #3 removed her gloves and did not perform hand hygiene. RN #3 partially opened the PICC line dressing tray, removed the sterile glove package and a mask from inside the sterile dressing tray. RN #3 placed the sterile glove package directly on the table and then placed the mask over Patient #3’s nose and mouth. After hand sanitization, RN #3 opened the sterile glove package and then completely removed the lid from the PICC line dressing tray. RN #3 donned the sterile gloves and placed the tray on a drape. Using sterile gloves, RN #3 removed the old dressing from the PICC line site. RN #3 removed the chlorhexidine from the sterile tray. Moving counterclockwise, RN #3 wiped above and around the PICC line in a back-and-forth motion. RN #3 did not begin at the insertion site when cleansing with chlorhexidine, and she did not lift the PICC line dressing to cleanse beneath the insertion site. After placing the Statlock, RN #3 placed the Tegaderm over the PICC line site but did not place the Biopatch around the PICC line catheter at the insertion site. The Nurse Manager opened a Biopatch package and RN #3 pulled the Biopatch from the package and place the Biopatch at the PICC line insertion site. During an interview on 1/29/2025 at 12:45 PM, The Clinical Director confirmed that the PICC line site should be cleansed from the insertion site outward. During an interview on 1/29/2025 at 4:00 PM, the Executive Director confirmed that RN #3 should recleaned the PICC line site before placing a new dressing. Review of the facility’s policy titled “Agency “HAND HYGIENE,” dated 5/1/2019, revealed “…To help prevent the spread of microorganisms and infection by cross-contamination and to provide practice guidelines…Staff performs hand hygiene by …using and alcohol based hand sanitizer…before and after removal of personal protective equipment (PPE) Review of the facility’s policy titled “Agency “EXPOSURE CONTROL PLAN,” dated 5/1/2024, revealed “…Sharps…An object which can penetrate the skin…Sharps with Engineered Sharps Injury Protections…A non-need sharp or a needle device used for withdrawing body fluids, accessing a vein or artery…with build-in safety features or mechanism that effectively reduces the risk of an exposed incident…” Record review for Patient #2 revealed a Start of Care (SOC) dated 12/4/2024 with diagnosis of Cystostomy, Urinary Tract Infection, Hypertension, Dementia, History of Falls, Atrial Fibrillation, and Chronic Kidney Disease. Observation during a home visit on 1/28/2025 at 9:49 AM, revealed Patient # sitting in recliner with lower extremities elevated and covered with blanket. RN #1 donned pair of gloves and performed physical assessment on Patient #2. RN #1 removed her gloves and donned a new pair of gloves and failed to perform hand hygiene. RN #1 gathered supplies for venipuncture and placed the bag of supplies on Patient #2 blanket. RN #1 removed the supplies from the plastic bag and place the supplies on top of Patient #2 blanket. RN #1 made two attempts to obtain the blood samples and laid the Vacutainer with the butterfly needle (a device used to access a vein for drawing blood) with the needle exposed on Patient #2 blanket and failed to pull up the safety retractable features. RN #1 gathered the dirty supplies and place the Vacutainer in the sharps box. RN #1 assisted Patient #2 to the bed to change the suprapubic catheter change. RN #1 donned a pair of gloves and place the used catheter bag on top of the bed. RN #1 placed the catheter tray, the catheter bag and tubing and placed on Patient #2 bed without a barrier. RN #1 failed to change her gloves and perform hand hygiene before opening the new catheter tray. RN #1 opened the sterile catheter tray, donned her sterile gloves, opened the catheter tubing, and laid the end of the connecting tubing on the outside of the package without connecting the tubing to the drainage bag. RN #1 removed her sterile gloves place the used sterile gloves on top of a pile of clean gloves the family provided. RN #1 donned a new pair of clean gloves, deflated the bulb using a 10 CC syringe. RN #1 removed the suprapubic catheter and placed the bedside drainage bag with the catheter attached next to Patient #2. RN #1 removed her gloves, obtain a pair of gloves from an opened catheter kit provided by the family. RN #1 donned the gloves from the opened kit and failed to perform hand hygiene. RN #1 inserted the suprapubic catheter, obtained the 10 cc of syringe filled with normal saline and reinflate the old catheter balloon with approximately 3 cc of fluid, detached the syringe and placed the syringe on the new catheter and inflated the new ballon. RN #1 failed to obtain a new syringe to inflate the new catheter balloon.”

    Rule G0682. Standard-level.

  • A Review Of All Current Medications

    The inspectors’ words, 2,648 words

    “A review of all current medications CFR(s): 484.55(c)(5) A review of all medications the patient is currently using in order to identify any potential adverse effects and drug reactions, including ineffective drug therapy, significant side effects, significant drug interactions, duplicate drug therapy, and noncompliance with drug therapy. This Element is not met as evidenced by: Based on policy review, medical record review, observation and interview, the facility failed to ensure an updated and accurate medication profile for 7 of 7 (Patient #1, #2, #3, #4, #5, #6 and #7) sampled patients with home visits. The findings included: Based on policy review, medical record review, observation and interview, the facility failed to ensure an updated and accurate medication profile for 7 of 7 (Patient #1, #2, #3, #4, #5, #6 and #7) sampled patients with home visits. The findings included: 1. Review of the agency’s policy titled, “MONITORING MEDICATIONS,” dated 7/1/2024, revealed “…A drug regimen review will be performed on all patients in conjunction with all comprehensive assessment…the skilled nurse is responsible for medication review and reconciliation throughout the episode…the physician is contacted immediately if any discrepancies between agency information and patient medications are found…All clinicians participating in the patient’s care and responsible to assist with the maintenance of accurate patient medication information throughout the episode of care…Compare mediations patient is currently taking with medications ordered for the patient in order to identify and resolve discrepancies…The completed medication list will be provided and communicated to any authorized service provider, within or outside the organization 2. Record review for Patient #1 revealed a Start of Care (SOC) dated 10/17/2024 with diagnosis of Chronic Kidney Disease, Heart Failure, Diabetes, and Hypertension. Review of the Medicine List dated 1/28/2025 revealed Amiodarone (treat a fast or irregular heartbeat) 200 MG tablet 2 times daily and Centrium Silver (keep heart, brain and eye healthy) Woman 8 MG Iron (boost energy)-400 MCG (micrograms)-50 MCG tablet one daily. Observation during a home visit on 1/28/2024, revealed Amiodarone 200 Mg tablet one times daily, Refresh Liquigel (eye lubricant) eye drops 2 time daily as needed, Donepezil (treat dementia) 10 MG one daily, Hydralazine (help with allergic reactions) 100 MG tablet 2 times daily, Garlique (lowers blood pressure) one daily, Aspirin (prevent heart attack and strokes) 81 mg one daily, and Prevagen (supplement for memory enhancement) regular strength one daily. During an interview on 1/28/2025, Family Member #2 confirmed that Patient #1 started the Hydralazine on 1/13/2024, Donepezil on 12/5/2024, takes Amiodarone one daily, Refresh Liquigel takes twice a day as needed, Aspirin one daily, Prevagen one daily, and Garlique one daily. Record review for Patient #2 revealed a Start of Care (SOC) dated 12/4/2024 with diagnosis of Cystostomy, Urinary Tract Infection, Hypertension, Dementia, History of Falls, Atrial Fibrillation, and Chronic Kidney Disease. Review of the Medicine List dated 1/28/2025 revealed Potassium Chloride (treat low levels of potassium) 20 MEQ (milliequivalent) 0.5 daily, and Vitamin E (improve vision) (268 MG) (milligrams) one daily. Observation during a home visit on 1/28/2024, revealed Potassium Chloride 20 MEQ one tablet twice a day, Vitamin E 400 unit (180 Mg) daily, Trazodone 50 MG take 0.5 MG at bedtime and Clearlax (polyethylene Glycol) (constipation relief) 3350. Medical record review for Patient #3 revealed a Start of Care (SOC) date of 1/16/2025 with diagnoses of left hip infection, Chronic Obstructive Pulmonary Disease, Atrial Fibrillation, and Hypertension. Review of the Medicine List dated 1/28/2025 revealed Antacid (heartburn) 200 MG (As calcium carbonate 500 MG) chewable tablet (tab); 1 tab by mouth every 6 hours as needed, Aspirin 81 MG one daily, Eliquis 5 MG one 2 times a day, Lactobacillus and Acidophilus (bacterial regrowth) 0.5 MG 1 capsule (cap) daily, Observation during a home visit on 1/29/2024, revealed Oxycodone (mild to moderate pain) 5/325 MG one every 4 hours as needed, Probiotic (gut health) 30 billion one daily, Caltrate 600 MG Plus D3 one daily, Incruse Ellipta (relaxes muscle and improve breathing) 62.5 MCG one puff daily, and Multivitamin one daily. During an interview on 1/29/2025 at 11:45 AM, Patient #3 confirmed that she was no longer taking Antacid, Eliquis, Aspirin, and Lactobacillus. Patient #3 confirmed that the probiotic was ordered instead of the lactobacillus acidophilus. Patient #3 confirmed that she was started on Oxycodone 5/325 MG as needed, Multivitamin daily and the Incruse daily. Record review for Patient #4 revealed a Start of Care (SOC) dated 12/4/2024 with diagnosis of Covid -19 Osteoarthritis, Atrial Fibrillation, Hypertension and Polyneuropathy. Review of the Medicine List dated 1/29/2025, revealed Drisdol 1.250 MCG daily, Gabapentin 100 MG 3 time daily, and Reno Caps 1 MG daily. Observation during a home visit on 1/28/2025 at 11:45 AM, Registered Nurse (RN) #2 applied Mupirocin Ointment 2 % to each wound bed. Observation during a home visit on 1/29/2025, revealed Gabapentin 100 MG 4 time daily, Lutein 20 MG daily, Loratadine 10 MG daily, Biotin 5000 MCG daily, Tylenol 500 MG as needed, Refresh eye drops 3 times a day, Vitamin D3 5000 once a week, Mupirocin ointment weekly, and Iron 65 MG. During an interview on 1/28/2024 at 11:45 AM, the Clinical Director was asked when the Mupirocin ointment was started. The Clinical Director confirmed the Mupirocin was started on 1/24/2025 and the nurse must call the doctor to get any order for the medication. During an interview on 1/29/2025 at 2:00 PM, Family Member #4 provided a typed medication list and confirmed Patients #4’s additional medications. Family member #4 confirmed that Patient #3 no longer takes the Reno Capsules 1 MG daily and the Drisdol 1,250 MCG one daily. Record review for Patient #5 revealed a Start of Care (SOC) dated 1/21/2025 with diagnosis of Covid -19 Long term use of Aspirin, and Long-Term Use of Hypoglycemic Drugs. Review of the Medicine List dated 1/28/2025 revealed Fish Oil -Vit (vitamin) D3 29 MG (milligrams) -6 MG-133 MG-100 Unit daily, Multivitamin 50 Plus 50 mcg (micrograms) daily and Tylenol 650 Mg every 8 hours as needed. Observation during a home visit on 1/28/2025, revealed Vitamin D3 2000 Units (50 mcg) one daily, and the MiraLAX (used to relief constipation) one spoon as needed. During an interview on 1/28/2025 at 2:30 PM Family Member #3 was asked if Patient #5 was taking Fish Oil with Vitamin D3, Multivitamin, and Tylenol 650 Mg for pain as need. Family Member #3 stated, “…she takes the Vitamin D3 in a separate pill…she is not taking the Multivitamin…she stopped taking the Tylenol 650 mg ten days ago…” Family Member #3 was asked if Patient #5 took any other medication not listed. Family Member #3 stated, “…she takes MiraLAX one spoon full as need for constipation…” Medical record review for Patient #6 revealed a Start of Care (SOC) date of 12/11/2024 with Quadriplegia, Pressure Ulcers, Hypertension, Suprapubic Catheter, Colostomy, and Tracheostomy. Review of the Medicine List dated 1/28/2025 revealed Albuterol Sulfate (wheezing) 2.5 MG/3 ml (milliliter) 3 ml every 6 hours as needed, and Ondansetron (to treat nausea) 4 MG 1 tab every 6 hours as needed. During an interview on 1/29/2025 at 9:30 AM, Family Member #5 confirmed that Patient #6 had not been on the Albuterol for a while and was taken off the Ondansetron on 12/12/2024. Medical record review for Patient #7 revealed a Start of Care (SOC) date of 12/29/2024 with diagnoses of Chronic Obstructive Pulmonary Disease, Acute Respiratory Failure, Heart failure, and Diabetes. Review of the Medicine List dated 1/28/2025 revealed Tylenol (moderate pain) 325 MG 2 tablets every 8 hours as needed. Observation during a home visit on 1/29/2025, revealed Sodium Bicarbonate (neutralize the stomach acid) 650 MG one tablet 2 times a day, Mucinex (thins bronchial secretions) 1200 MG one tablet every 12 hours as needed Tylenol (pain) 500 MG 2 tabs as needed, Promethazine 6.25 MG- 15 MG/ 5 ml twice daily as needed, Doxycycline (treat bacterial infections) 100 MG one capsule twice daily, MiraLAX (treat constipation)17 grams daily as needed, and Nystatin topical powder (treat yeast infection) 100,000 IU (International Units)/ gram twice daily. During an interview on 1/29/2025 at 1:30 PM, Patient #7 confirmed that she had a change in the Tylenol to 500 MG as needed, and taking Sodium Bicarbonate, Mucinex Promethazine, Doxycycline, MiraLAX, and the Nystatin. Based on policy review, medical record review, observation and interview, the facility failed to ensure an updated and accurate medication profile for 7 of 7 (Patient #1, #2, #3, #4, #5, #6 and #7) sampled patients with home visits. The findings included: 1. Review of the agency’s policy titled, “MONITORING MEDICATIONS,” dated 7/1/2024, revealed “…A drug regimen review will be performed on all patients in conjunction with all comprehensive assessment…the skilled nurse is responsible for medication review and reconciliation throughout the episode…the physician is contacted immediately if any discrepancies between agency information and patient medications are found…All clinicians participating in the patient’s care and responsible to assist with the maintenance of accurate patient medication information throughout the episode of care…Compare mediations patient is currently taking with medications ordered for the patient in order to identify and resolve discrepancies…The completed medication list will be provided and communicated to any authorized service provider, within or outside the organization...” 2. Record review for Patient #1 revealed a Start of Care (SOC) dated 10/17/2024 with diagnosis of Chronic Kidney Disease, Heart Failure, Diabetes, and Hypertension. Review of the Medicine List dated 1/28/2025 revealed Amiodarone (treat a fast or irregular heartbeat) 200 MG [milligram] tablet 2 times daily and Centrium Silver (supplement) Woman 8 MG Iron (boost energy)-400 MCG (micrograms)-50 MCG tablet one daily. Observation during a home visit on 1/28/2024, revealed Amiodarone 200 Mg tablet one times daily, Refresh Liquigel (eye lubricant) eye drops 2 time daily as needed, Donepezil (treat dementia) 10 MG one daily, Hydralazine (antihypertensive) 100 MG tablet 2 times daily, Garlique (lowers blood pressure) one daily, Aspirin (prevent heart attack and strokes) 81 mg one daily, and Prevagen (supplement for memory enhancement) regular strength one daily. During an interview on 1/28/2025, Family Member #2 confirmed that Patient #1 started the Hydralazine on 1/13/2024, Donepezil on 12/5/2024, takes Amiodarone one daily, Refresh Liquigel takes twice a day as needed, Aspirin one daily, Prevagen one daily, and Garlique one daily. Record review for Patient #2 revealed a Start of Care dated 12/4/2024 with diagnosis of Cystostomy, Urinary Tract Infection, Hypertension, Dementia, History of Falls, Atrial Fibrillation, and Chronic Kidney Disease. Review of the Medicine List dated 1/28/2025 revealed Potassium Chloride (supplement) 20 MEQ (milliequivalent) 0.5 daily, and Vitamin E (supplement) (268 MG) (milligrams) one daily. Observation during a home visit on 1/28/2024, revealed Potassium Chloride 20 MEQ one tablet twice a day, Vitamin E 400 unit (180 Mg) daily, Trazodone [antidepressant] 50 MG take 0.5 MG at bedtime and Clearlax (polyethylene Glycol) (constipation relief) 3350. Medical record review for Patient #3 revealed a Start of Care (SOC) date of 1/16/2025 with diagnoses of left hip infection, Chronic Obstructive Pulmonary Disease, Atrial Fibrillation, and Hypertension. Review of the Medicine List dated 1/28/2025 revealed Antacid (heartburn) 200 MG (As calcium carbonate 500 MG) chewable tablet (tab); 1 tab by mouth every 6 hours as needed, Aspirin 81 MG one daily, Eliquis [anticoagulant] 5 MG one 2 times a day, Lactobacillus and Acidophilus (bacterial regrowth) 0.5 MG 1 capsule (cap) daily, Observation during a home visit on 1/29/2024, revealed Oxycodone (mild to moderate pain) 5/325 MG one every 4 hours as needed, Probiotic (gut health) 30 billion one daily, Caltrate 600 MG Plus D3 [supplement] one daily, Incruse Ellipta (relaxes muscle and improve breathing) 62.5 MCG one puff daily, and Multivitamin one daily. During an interview on 1/29/2025 at 11:45 AM, Patient #3 confirmed that she was no longer taking Antacid, Eliquis, Aspirin, and Lactobacillus. Patient #3 confirmed that the probiotic was ordered instead of the lactobacillus acidophilus. Patient #3 confirmed that she was started on Oxycodone [narcotic] 5/325 MG as needed, Multivitamin daily and the Incruse daily. Record review for Patient #4 revealed a Start of Care (SOC) dated 12/4/2024 with diagnosis of Covid -19 Osteoarthritis, Atrial Fibrillation, Hypertension and Polyneuropathy. Review of the Medicine List dated 1/29/2025, revealed Drisdol [supplement] 1.250 MCG daily, Gabapentin [treats seizures and pain] 100 MG 3 time daily, and Reno Caps [supplement] 1 MG daily. Observation during a home visit on 1/28/2025 at 11:45 AM, Registered Nurse (RN) #2 applied Mupirocin Ointment [antibiotic ointment] 2 % to each wound bed. Observation during a home visit on 1/29/2025, revealed Gabapentin 100 MG 4 time daily, Lutein 20 MG daily, Loratadine [treats allergy] 10 MG daily, Biotin [supplement] 5000 MCG daily, Tylenol [analgesic] 500 MG as needed, Refresh eye drops 3 times a day, Vitamin D3 5000 once a week, Mupirocin ointment weekly, and Iron 65 MG. During an interview on 1/28/2024 at 11:45 AM, the Clinical Director was asked when the Mupirocin ointment was started. The Clinical Director confirmed the Mupirocin was started on 1/24/2025 and the nurse must call the doctor to get any order for the medication. During an interview on 1/29/2025 at 2:00 PM, Family Member #4 provided a typed medication list and confirmed Patients #4’s additional medications. Family member #4 confirmed that Patient #3 no longer takes the Reno Capsules 1 MG daily and the Drisdol 1,250 MCG one daily. Record review for Patient #5 revealed a Start of Care (SOC) dated 1/21/2025 with diagnosis of Covid -19 Long term use of Aspirin, and Long-Term Use of Hypoglycemic Drugs. Review of the Medicine List dated 1/28/2025 revealed Fish Oil -Vit (vitamin) D3 29 MG (milligrams) -6 MG-133 MG-100 Unit daily, Multivitamin 50 Plus 50 mcg (micrograms) daily and Tylenol 650 Mg every 8 hours as needed. Observation during a home visit on 1/28/2025, revealed Vitamin D3 2000 Units (50 mcg) one daily, and the MiraLAX (used to relief constipation) one spoon as needed. During an interview on 1/28/2025 at 2:30 PM Family Member #3 was asked if Patient #5 was taking Fish Oil with Vitamin D3, Multivitamin, and Tylenol 650 Mg for pain as need. Family Member #3 stated, “…she takes the Vitamin D3 in a separate pill…she is not taking the Multivitamin…she stopped taking the Tylenol 650 mg ten days ago…” Family Member #3 was asked if Patient #5 took any other medication not listed. Family Member #3 stated, “…she takes MiraLAX one spoon full as need for constipation…” Medical record review for Patient #6 revealed a Start of Care (SOC) date of 12/11/2024 with Quadriplegia, Pressure Ulcers, Hypertension, Suprapubic Catheter, Colostomy, and Tracheostomy. Review of the Medicine List dated 1/28/2025 revealed Albuterol Sulfate (wheezing) 2.5 MG/3 ml (milliliter) 3 ml every 6 hours as needed, and Ondansetron (to treat nausea) 4 MG 1 tab every 6 hours as needed. During an interview on 1/29/2025 at 9:30 AM, Family Member #5 confirmed that Patient #6 had not been on the Albuterol for a while and was taken off the Ondansetron on 12/12/2024. Medical record review for Patient #7 revealed a Start of Care (SOC) date of 12/29/2024 with diagnoses of Chronic Obstructive Pulmonary Disease, Acute Respiratory Failure, Heart failure, and Diabetes. Review of the Medicine List dated 1/28/2025 revealed Tylenol (moderate pain) 325 MG 2 tablets every 8 hours as needed. Observation during a home visit on 1/29/2025, revealed Sodium Bicarbonate (neutralize the stomach acid) 650 MG one tablet 2 times a day, Mucinex (thins bronchial secretions) 1200 MG one tablet every 12 hours as needed Tylenol (pain) 500 MG 2 tabs as needed, Promethazine 6.25 MG- 15 MG/ 5 ml twice daily as needed, Doxycycline (treat bacterial infections) 100 MG one capsule twice daily, MiraLAX (treat constipation)17 grams daily as needed, and Nystatin topical powder (treat yeast infection) 100,000 IU (International Units)/ gram twice daily. During an interview on 1/29/2025 at 1:30 PM, Patient #7 confirmed that she had a change in the Tylenol to 500 MG as needed, and taking Sodium Bicarbonate, Mucinex Promethazine, Doxycycline, MiraLAX, and the Nystatin.”

    Rule G0536. Element-level.

  • Discharge And Transfer Summaries

    The inspectors’ words, 533 words

    “Discharge and transfer summaries CFR(s): 484.110(a)(6)(i-iii) (i) A completed discharge summary that is sent to the primary care practitioner or other health care professional who will be responsible for providing care and services to the patient after discharge from the HHA (if any) within 5 business days of the patient’s discharge; or (ii) A completed transfer summary that is sent within 2 business days of a planned transfer, if the patient’s care will be immediately continued in a health care facility; or (iii) A completed transfer summary that is sent within 2 business days of becoming aware of an unplanned transfer, if the patient is still receiving care in a health care facility at the time when the HHA becomes aware of the transfer. This Element is not met as evidenced by: Based on policy review, medical record review and interview, the agency failed to ensure a discharge summary was sent to the physician or other healthcare professional responsible for care after discharge from the agency within 5 days of discharge and 2 days for transfers for 3 of 5 (Patient #13. #14. and #16) sampled discharged patients. The findings included: 1. Review of the Agency’s policy titled “ “PATIENT DISCHARGE/TRANSFER PROCESS,” dated 10/1/2023, revealed “…To ensure continuity of care when a patient is discharged, transferred, or referred…A Transfer Summary is sent to the primary care physician and the facility (if the patient is still receiving care in the facility at the time of agency becomes aware of the transfer) to which the patient is transferred within 2 business days of planned transfer or becoming aware of the unplanned transfer…A discharge summary including admission and discharge dated, reason for admission to home health, reason for discharge, services provided to the patient, patient’s condition at time of discharge, a brief summary of care provided, progress towards goals, patient’s discharge goals of care, patient’s treatment preferences, a list of community resources or referrals or other healthcare professional responsible for care after discharge from the agency within 5 business days of patient’s discharge…” 2. Record review for Patient #13 revealed a Start of Care (SOC) dated 12/13/2023 with diagnosis of Pressure Ulcer of Right Buttock Stage 1, Atrial Fibrillation, Diabetes, Hypertension, Dependence on Supplemental Oxygen, and Chronic Obstructive Pulmonary Disease. The facility discharge date was 10/30/2024. The discharge summary was sent to the physician or other healthcare professional responsible for care on 11/7/2024. Record review for Patient #14 revealed a Start of Care (SOC) dated 7/2/2024 with diagnosis of Heart Transplant Status, Heart Failure, Depression, and Chronic Kidney Disease. The facility discharge date was 10/29/2024. The discharge summary was sent to the physician or other healthcare professional responsible for care on 12/30/2024. Record review for Patient #16 revealed a Start of Care (SOC) dated 11/6/2024 with diagnosis of Diabetes, Hypertension, Anxiety Disorder, and Quadriplegia. The facility discharge date was 11/7/2024. There was no documentation the discharge summary was sent to the physician or other healthcare professional responsible for care. 3. During an interview on 1/28/2025 at 9:06 AM, the Executive Director confirmed that the patient’s discharge summaries should have been completed with in 5 days and the transfer summaries should have been completed in 2 days”

    Rule G1022. Element-level.

All 2 inspections in the last three years
Inspections on record
DateVisitWhat the record says
Oct 9, 2025Complaint inspectionNo deficiencies cited
Jan 30, 2025Recertification inspection4 deficiencies cited

Is it certified?

  • Medicare-certified home health agency since Jul 11, 1984.
  • Ownership: proprietary (for profit).
  • No deficiency on record in the last three years.
Source:

CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Who does the caring?

  • Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
  • CMS doesn’t publish staffing levels for home health agencies.
Source:

CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

Who owns it?

  • Lhcg Lxxxviii LLC owns 100% directly since Jun 1, 2017.
  • 5 owners or officers are people: Valerie Kelley (managing employee (on the payroll)); Marcus Macip (corporate officer); Kimberly Seymour (corporate officer); Wendy Daigle (corporate director, 0%); Joshua Lee Proffitt (corporate officer).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Lhcg Lxxxviii LLCOwns 5% or more directly100%Jun 1, 2017
Unitedhealth Group IncorporatedOwns 5% or more through other companies67%Feb 22, 2023
Tennessee Health CARE Group LLCOwns 5% or more through other companies67%Jun 1, 2017
LHC Group Inc.Owns 5% or more through other companies67%Jun 1, 2017
Baptist Memorial Home Care Inc.Owns 5% or more through other companies33%Jun 1, 2017

How do patients fare?

  • CMS rates its quality of patient care 3 of 5.
  • Patients rate it 4 of 5 in CMS’s patient survey (430 surveys completed): 87% rated it 9 or 10 out of 10, and 78% would definitely recommend it.
  • CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
Source:

CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Quality of patient care ratingCMS star rating, 1 to 5 in half stars3 of 5
Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 54 of 5
Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate83.72% (better than the national rate)
Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate10.84% (same as the national rate)
Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate4.07% (same as the national rate)

How does it compare nearby?

  • Of the 23 agencies CMS’s data show serving patients in ZIP code 38018, where this agency’s office is, 18 have a quality of patient care rating; the middle one is 3.75 of 5, and this one is rated 3 of 5.
Source:

CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
  • Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 24, 2026.

From the agency

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Replies

None. Replies aren’t open yet. When they open, the agency will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the agency”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

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