Special Touch Home Care LLC
A home health agency in Manchester, Ohio 45144
207 Pike Street, Manchester, Ohio 45144. (937) 549-1843.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 2of 5 quality of patient care rating
- 3of 5 patient survey rating
- 1 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Apr 23, 2024: a complaint inspection.
1 deficiency cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Apr 2024. Most serious: Element-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Apr 23, 2024: complaint inspection1 deficiency
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5 Calendar Days After Start Of Care
The inspectors’ words, 429 words
“5 calendar days after start of care CFR(s): 484.55(b)(1) The comprehensive assessment must be completed in a timely manner, consistent with the patient’s immediate needs, but no later than 5 calendar days after the start of care. This Element is not met as evidenced by: Based on medical record review and staff interview, the facility failed to ensure physical therapy assessments were completed within five days of the start of care for two (Patient #2 and Patient #3) of three patients reviewed. The agency census was 293. 1) Review of the medical record of Patient #3 revealed the patient was admitted for services of the agency on 03/26/24. According to the intake documentation, Patient #3 was hospitalized from 03/23/24 to 03/25/24 for treatment of an acute urinary tract infection. The patient was discharged to home health care with intravenous (IV) infusions of antibiotics. The physician order dated 03/25/24 ordered physical therapy and occupational therapy for evaluation and treatment and a home health aide for assistance with activities of daily living. The physician plan of care ordered for Patient #3 to receive services of a skilled nurse once a week for the nine week certification period of 03/26/24 to 05/24/24, physical therapy evaluation, and a home health aide. Review of a nurse’s note on 03/26/24 stated the patient and family member were educated on services of the physical therapist. The medical record lacked documentation an evaluation by a physical therapist occurred. A nurse’s communication dated 04/02/24, six days after the start of care, stated the patient and her family were upset the patient hadn’t been seen by a physical therapist. The patient requested that services of the agency be cancelled as she opted to receive services from another agency. 2) Review of the medical record of Patient #2 revealed the patient was admitted for services of the agency on 04/15/24. According to the intake documentation, the patient was hospitalized from 04/09/24 to 04/10/24 for a right sacroiliac joint fusion. The surgery was performed on 04/09/24. A physician order instructed services of the home health agency, including physical therapy, to begin on 04/15/24. The Start of Care OASIS was completed on 04/15/24 as ordered. However, the initial evaluation by the physical therapist wasn’t conducted until 04/22/24, six days after the physician ordered start of care. Interview on 04/23/24 at 12:30 PM, Staff A stated it is agency policy when services of a therapist are ordered, the initial visit must occur within five days of the start of care. It was confirmed this did not occur with Patient #2 or Patient #3.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Apr 23, 2024 | Complaint inspection | 1 deficiency cited |
Is it certified?
- Medicare-certified home health agency since Aug 5, 2015.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 1 deficiency cited in the last three years came from an inspection that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- 7 owners or officers are people: Richard Francis (owns 5% or more directly, 100%); Richard Francis (managing employee (on the payroll), 100%); Richard Francis (runs it (operational or managerial control), 100%); Richard Francis (corporate officer, 50%); Richard Francis (corporate director, 50%); Stephanie Hughes (managing employee (on the payroll)); Stephanie Hughes (runs it (operational or managerial control)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
How do patients fare?
- CMS rates its quality of patient care 2 of 5.
- Patients rate it 3 of 5 in CMS’s patient survey (236 surveys completed): 80% rated it 9 or 10 out of 10, and 67% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, worse; potentially preventable hospital stays, worse; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 2 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 3 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 41.49% (worse than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 19.55% (worse than the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 4.31% (same as the national rate) |
How does it compare nearby?
- Of the 12 agencies CMS’s data show serving patients in ZIP code 45144, where this agency’s office is, 10 have a quality of patient care rating; the middle one is 2.75 of 5, and this one is rated 2 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Special Touch Home Care LLC This home health agency | 2 |
| Adams County Homecare LLC | 3 |
| Somc Home Health Services | 2.5 |
| American Mercy Home Care, LLC | 3.5 |
| Interim Healthcare | 4 |
| Schrock Home Care LLC | 1.5 |
| Indus Home Health Care, Inc. | 1.5 |
| Best Choice Home Health Care Services, LLC | 1 |
| Senior Homecare Unlimited LLC | Not given |
| Acm Home Health | 3 |
| A Loving Heart Home Health Care LLC | Not given |
| Small Town Home Health Solutions, Inc. | 3.5 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
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Replies
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Paid listing
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