NM Cuidado Casero Home Health, LLC
A home health agency in Anthony, New Mexico 88021
820 Anthony Drive, Suite A, Anthony, New Mexico 88021. (575) 882-3539.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 1.5of 5 quality of patient care rating
- 3of 5 patient survey rating
- 2 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Jun 12, 2025: a recertification inspection.
2 deficiencies cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Jun 2025. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Jun 12, 2025: recertification inspection2 deficiencies
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Retrieval Of Records
The inspectors’ words, 245 words
“Retrieval of records CFR(s): 484.110(e) Standard: Retrieval of clinical records. A patient’s clinical record (whether hard copy or electronic form) must be made available to a patient, free of charge, upon request at the next home visit, or within 4 business days (whichever comes first). This Standard is not met as evidenced by: Based on policy review, and staff interview, the Home Health Agency (HHA) failed to ensure clinical records (whether hard copy or electronic form) were made available to a patient, free of charge, thereby creating barriers to patient access, and disproportionately affecting low-income individuals. This has the potential to affect all patients. Findings include: Review of the agency’s policy titled, “Maintenance of the Clinical Record,” dated December 2020, located in the agency’s “Survey Binder” under tab “M. Maintenance Policy,” indicated under “Clinical Record Security: 9. A fee of $1.00 per page is charged for copying of active clinical records done at the request of the client, a duly authorized legal representative, or a third party. A fee of $3.00 per page is charge [sic] for copying of closed clinical records stored at an archival record storage department.” During an interview on 06/12/25 at 10:15 AM, the Administrator indicated that it had been past practice by the facility not to charge for copies of the medical record. The Administrator stated, “Since I’ve been here there have only been two cases when patients have requested their medical records, and we didn’t charge them for it.””
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Health, Psychosocial, Functional, Cognition
The inspectors’ words, 303 words
“Health, psychosocial, functional, cognition CFR(s): 484.55(c)(1) Standard: Content of the comprehensive assessment. The comprehensive assessment must accurately reflect the patient’s status, and must include, at a minimum, the following information: (1) The patient’s current health, psychosocial, functional, and cognitive status; This Element is not met as evidenced by: Based on document review, staff interview, and policy review, the Home Health Agency (HHA) failed to ensure comprehensive assessments accurately reflect the patient’s medical status for one of seven sampled patients (Patient (P) 7). This deficient practice has the potential to allow patients to receive improper, and/or insufficient care, leading to worsening health conditions, and could affect all patients. Findings include: Review of the agency’s policy titled, “Admission/Scope of Service,” updated December 2024, revealed under “Comprehensive Assessment” paragraph “15. The clinician conducts an analysis and evaluation of data collected to draw conclusion and in consultation with physician subsequently formulate interventions directed toward improving or maintaining health status …” Review of P7’s electronic medical record (EMR) under the “Plan of Care” tab indicated P7 was admitted to the facility on 02/10/25, with the primary diagnosis of “nonrheumatic aortic valve stenosis.” The hospital “DME [durable medical equipment]/Oxygen/Resp Home Health Order,” dated 02/10/25, indicated P7 was referred with a diagnosis of “heart valve replacement” performed on 02/06/25. The “Wound Addendum” to the comprehensive assessment indicated P7 had a 24 centimeter (cm) by 1-cm, closed, surgical wound, to the sternum. Section “12. Surgical Procedure” was blank. Section “21. Orders for Discipline and Treatment,” lacked orders for wound care, and monitoring the surgical site. During an interview on 06/11/25 at 2:00 PM, the Administrator indicated that P7’s plan of care should have had a primary diagnosis of encounter for surgical aftercare following surgery on the circulatory system, and there should have been physician orders for interventions related to that diagnosis.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jun 12, 2025 | Recertification inspection | 2 deficiencies cited |
Is it certified?
- Medicare-certified home health agency since May 6, 2005.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy and speech pathology.
- Doesn’t offer occupational therapy, medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- NM Cuidado Casero Home Health LLC owns 100% directly since Jan 1, 2007.
- 4 owners or officers are people: Carmen Santiago (owns 5% or more directly, 100%); Carmen Santiago (corporate officer); Carmen Santiago (corporate director); Carmen Santiago (managing employee (on the payroll)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| NM Cuidado Casero Home Health LLC | Owns 5% or more directly | 100% | Jan 1, 2007 |
How do patients fare?
- CMS rates its quality of patient care 1.5 of 5.
- Patients rate it 3 of 5 in CMS’s patient survey (41 surveys completed): 82% rated it 9 or 10 out of 10, and 71% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, worse; potentially preventable hospital stays, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 1.5 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 3 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 41.97% (worse than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 10.84% (same as the national rate) |
How does it compare nearby?
- Of the 13 agencies CMS’s data show serving patients in ZIP code 88021, where this agency’s office is, 10 have a quality of patient care rating; the middle one is 3.5 of 5, and this one is rated 1.5 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| NM Cuidado Casero Home Health, LLC This home health agency | 1.5 |
| Home Kare Inc. of Dona Ana | 3.5 |
| Ambercare Home Health | 4.5 |
| Enhabit Home Health | 3.5 |
| Heritage Home Care - Las Cruces Inc. | 3.5 |
| Sierra Home Care | 4 |
| Alto Mar New Mexico LLC | 2.5 |
| Grand View Health at Home | Not given |
| Matrix Home Care Services of New Mexico, LLC | 5 |
| Tender Care Home Health | 3.5 |
| Santa Fe Home Care of New Mexico | 2 |
| Valencia Healing at Home LLC | Not given |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the agency will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
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