Enhabit Home Health
A home health agency in Ruidoso, New Mexico 88345
1096 Mechem Drive, Suite 302a, Ruidoso, New Mexico 88345. (575) 258-0028.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 3.5of 5 quality of patient care rating
- 4of 5 patient survey rating
- 1 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Jun 4, 2025: a recertification inspection.
1 deficiency cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Jun 2025. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Jun 4, 2025: recertification inspection1 deficiency
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Plan Of Care
The inspectors’ words, 458 words
“Plan of care CFR(s): 484.60(a)(1) Each patient must receive the home health services that are written in an individualized plan of care that identifies patient-specific measurable outcomes and goals, and which is established, periodically reviewed, and signed by a doctor of medicine, osteopathy, or podiatry acting within the scope of his or her state license, certification, or registration. If a physician or allowed practitioner refers a patient under a plan of care that cannot be completed until after an evaluation visit, the physician or allowed practitioner is consulted to approve additions or modifications to the original plan. This Standard is not met as evidenced by: Based on record review and interview, the facility failed to ensure services were provided as established in the written care of plan for one of 10 (Patient (P)9) sampled patients. A visit was not conducted per the physician signed plan of care and the physician was not notified in a timely manner. This deficient practice had the potential to cause the patient’s needs to not be met. Findings include: Review of the undated facility policy titled, “Clinical records” revealed, “Purpose: Establish guidelines for maintaining the individual record for every patient in accordance with professional standards . . . Missed Visit Coordination note is the documentation of services by the nurse, therapist. . . which includes. . . Notification to the agency and physician of the reason for the missed visit. . . “ Review of P9’s “Home Health Certification and Plan of Care,” located under the “Orders” tab in the electronic medical record (EMR), revealed a start of care (SOC) date of 02/15/25 with diagnoses of acute pain due to trauma, pain in left arm, Further review of the undated “Home Health Certification and Plan of Care” revealed Physical Therapist (PT) visits were to occur once a week for nine weeks, The plan of care was signed by the physician on 04/21/25. Review of the calendar, located under the “Medical Record” tab in the EMR, revealed missed visits on 04/16/25, 04/18/25 by the PT assistant and on 05/07/25 by the PT. The notes did not indicate notification to the physician for the missed visits. Review of the “Missed Visit Report” dated 05/14/25, provided by the facility indicated the physician was notified on 05/15/25 via fax. The notification went out 29 days after the first missed visit. During an interview on 05/21/25 at 8:15 AM, the Director of Operations (DOO) was asked about the missed visits and notification to the physician. The DOO stated that the patient cancelled the visits. The DOO also stated that the physician who are notified via fax should be every seven days, but the Administrative Assistant had been out, and they did not go out per the seven-day notification.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jun 4, 2025 | Recertification inspection | 1 deficiency cited |
Is it certified?
- Medicare-certified home health agency since Mar 27, 2001.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy and speech pathology.
- Doesn’t offer medical social services and home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- Advanced Homecare Management LLC owns 100% directly since Apr 1, 2013.
- 9 owners or officers are people: Evan D. Bertrand (corporate officer, 0%); Lisa M Arbuckle (managing employee (on the payroll), 0%); Julie A. Farmer (managing employee (on the payroll), 0%); Marissa Terry (managing employee (on the payroll), 0%); Courtney Ann Barnett (managing employee (on the payroll), 0%); Dale R Clift (corporate officer, 0%); Dale R Clift (runs it (operational or managerial control), 0%); Sean P Richardson (corporate officer); Melinda K. Lokey (corporate officer, 0%).
- A private-equity firm is among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Enhabit Holdings, Inc. | Owns 5% or more through other companies | 100% | Jul 1, 2022 |
| Enhabit Inc. | Owns 5% or more through other companies | 100% | Dec 31, 2014 |
| Wells Fargo Bank, N.A. | Holds 5% or more security interest | 100% | Jun 30, 2022 |
| Advanced Homecare Management LLC | Owns 5% or more directly | 100% | Apr 1, 2013 |
| Anchor Parent, LLC | Owns 5% or more through other companies | 100% | May 15, 2026 |
| Anchor Midco, LLC | Owns 5% or more through other companies | 100% | May 15, 2026 |
| Anchor Topco, LP | Owns 5% or more through other companies | 100% | May 15, 2026 |
| Kinderhook Capital Fund 8, L.P. | Owns 5% or more through other companies | 34.52% | May 15, 2026 |
| Kinderhook Capital Fund 8-B, L.P. | Owns 5% or more through other companies | 29.14% | May 15, 2026 |
| Stepstone K Strategic Opportunities Fund V, L.P. | Owns 5% or more through other companies | 7.27% | May 15, 2026 |
| Pacific Life Insurance Company | Owns 5% or more through other companies | 7.27% | May 15, 2026 |
How do patients fare?
- CMS rates its quality of patient care 3.5 of 5.
- Patients rate it 4 of 5 in CMS’s patient survey (96 surveys completed): 92% rated it 9 or 10 out of 10, and 85% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, worse; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 3.5 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 4 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 72.31% (worse than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 12.55% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 3.77% (same as the national rate) |
How does it compare nearby?
- Of the 2 agencies CMS’s data show serving patients in ZIP code 88345, where this agency’s office is, 2 have a quality of patient care rating; the middle one is 4 of 5, and this one is rated 3.5 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Enhabit Home Health This home health agency | 3.5 |
| Alamogordo Home Health Care & Hospice, Inc. | 4.5 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
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Replies
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Paid listing
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