Home Care Services of Haywood Regional Medical Center
A home health agency in Waynesville, North Carolina 28785
13 Haywood Office Park Suite 106b, Waynesville, North Carolina 28785. (828) 452-8292.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 3.5of 5 quality of patient care rating
- 5of 5 patient survey rating
- 2 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Feb 26, 2025: a recertification inspection.
2 deficiencies cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Feb 2025. Most serious: Element-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Feb 26, 2025: recertification inspection2 deficiencies
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Plan Of Care Must Include The Following
The inspectors’ words, 365 words
“Plan of care must include the following CFR(s): 484.60(a)(2)(i-xvi) The individualized plan of care must include the following: (i) All pertinent diagnoses; (ii) The patient’s mental, psychosocial, and cognitive status; (iii) The types of services, supplies, and equipment required; (iv) The frequency and duration of visits to be made; (v) Prognosis; (vi) Rehabilitation potential; (vii) Functional limitations; (viii) Activities permitted; (ix) Nutritional requirements; (x) All medications and treatments; (xi) Safety measures to protect against injury; (xii) A description of the patient’s risk for emergency department visits and hospital re-admission, and all necessary interventions to address the underlying risk factors. (xiii) Patient and caregiver education and training to facilitate timely discharge; (xiv) Patient-specific interventions and education; measurable outcomes and goals identified by the HHA and the patient; (xv) Information related to any advanced directives; and (xvi) Any additional items the HHA or physician or allowed practitioner may choose to include. This Element is not met as evidenced by: Based on policy review, observation, client record review, and patient interview, the agency failed to include all medications on the plan of care for 1 of 4 home visits conducted (14). Findings included Review of a policy “Monitoring Medications”, revised 7/1/2024 was received from the agency director on 2/26/25 at 10:50 AM. The policy stated, “… the discipline responsible for the drug regimen review will review all medications…” 1. Patient #14 was admitted on 1/30/25 with diagnoses of malignant neoplasm of upper lobe, left bronchus or lung; secondary malignant neoplasm of right lung, and cellulitis (infection) of right toe, disorder of the skin. Orders were for skilled nursing 1 time a week for 2 weeks, 2 times a week for 1 week, and 1 time a week for 6 weeks with 2 prns (as needed) visits. A home visit was conducted on 2/25/25 at 1:30 PM with the registered nurse. A review of current medications was conducted with the patient during the home visit. The review revealed the following discrepancy: timolol 0.5% eye drops 1 drop in both eyes 2 times a day for glaucoma was not included on the current medication list. Per interview with the patient “I have been using these drops for about 5 years”.”
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Only As Ordered By A Physician
The inspectors’ words, 173 words
“Only as ordered by a physician CFR(s): 484.60(b)(1) Drugs, services, and treatments are administered only as ordered by a physician or allowed practitioner. This Element is not met as evidenced by: Based on policy review, client record review, and staff interview, the agency failed to include all vital signs as ordered for 1 of 5 discharged records reviewed (4). Findings included: Review of a policy “Physician Orders”, revised 10/1/2023 was received from the agency director on 2/26/25 at 10:50 AM. The policy stated, “…services are provided according to the most recent orders…” 1. Patient #4 was admitted on 4/24/24 with sepsis (infection), viral infections, chronic bronchitis, and unspecified atrial fibrillation (fast heart rate). Orders were for physical therapy 2 times a week for 3 weeks, and 1 time a week for 2 weeks. Review of the physical therapy visit on 5/21/24 did not include vital signs as ordered by the physician. Interview with the agency director on 2/26/25 at 8:45 AM confirmed the vital signs were missing on the visit note for 5/21/24.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Feb 26, 2025 | Recertification inspection | 2 deficiencies cited |
Is it certified?
- Medicare-certified home health agency since Dec 9, 1971.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology and medical social services.
- Doesn’t offer home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- North Carolina in Home Healthcare Partnership III LLC owns 100% directly since Sep 1, 2017.
- 8 owners or officers are people: Marcus Macip (corporate officer); Kimberly Seymour (corporate officer, 0%); Kimberly Seymour (managing employee (on the payroll), 0%); April D Lambert (managing employee (on the payroll), 0%); Joni Babineaux (corporate officer, 0%); Wendy Daigle (corporate director, 0%); Joshua Lee Proffitt (corporate officer, 0%); Amy Cormier (corporate director, 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| North Carolina in Home Healthcare Partnership III LLC | Owns 5% or more directly | 100% | Sep 1, 2017 |
| In-Home Healthcare Partnership LLC | Owns 5% or more through other companies | 100% | Sep 1, 2017 |
| Unitedhealth Group Incorporated | Owns 5% or more through other companies | 80% | Feb 22, 2023 |
| Lhcg Partner LLC | Owns 5% or more through other companies | 80% | Jan 1, 2020 |
| LHC Group Inc. | Owns 5% or more through other companies | 80% | Jan 1, 2020 |
| Home Health Partner LLC | Owns 5% or more through other companies | 20% | Jan 1, 2020 |
How do patients fare?
- CMS rates its quality of patient care 3.5 of 5.
- Patients rate it 5 of 5 in CMS’s patient survey (190 surveys completed): 89% rated it 9 or 10 out of 10, and 86% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 3.5 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 5 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 92.66% (better than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 9.35% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 3.81% (same as the national rate) |
How does it compare nearby?
- Of the 3 agencies CMS’s data show serving patients in ZIP code 28785, where this agency’s office is, 3 have a quality of patient care rating; the middle one is 3.5 of 5, and this one is rated 3.5 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Home Care Services of Haywood Regional Medical Center This home health agency | 3.5 |
| Carepartners Home Health Services | 3 |
| Centerwell Home Health | 4 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
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