Hearth Record

Liberty Home Care, LLC

A home health agency in Wilmington, North Carolina 28403

420 Eastwood Rd Suite 101, Wilmington, North Carolina 28403. (910) 251-8111.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 21, 2026.

The last 24 months 4 deficiencies in 1 month of the last 36. Last cited Sep 2025. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

The last inspection on record was on Sep 17, 2025: a recertification inspection.

4 deficiencies cited in the last three years.

Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

When those deficiencies happened

4 deficiencies in 1 month of the last 36. Last cited Sep 2025. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.

4 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Sep 17, 2025: recertification inspection4 deficiencies
  • Infection Prevention

    The inspectors’ words, 364 words

    “Infection Prevention CFR(s): 484.70(a) Standard: Infection Prevention. The HHA must follow accepted standards of practice, including the use of standard precautions, to prevent the transmission of infections and communicable diseases. This Standard is not met as evidenced by: Based on agency policy, observation, and staff interviews, the agency failed to perform hand hygiene after contact with inanimate objects in the patient’s environment while performing wound care. (patient #12) Findings included: A policy, Hand Hygiene, home care (reviewed 09/15/2025) received on 09/16/2025 at 1:25 PM from the agency administrator stated, “Using an alcohol-based hand rub is appropriate for decontaminating the hands before direct contact with the patient; … and after contact with inanimate objects in the patient’s environment…” Patient #12 was admitted on 09/04/2025 with a diagnosis of laceration with a foreign body (wound). The plan of care for 09/04/2025-11/02/2025 included orders for skilled nurse (SN) visits 2 times a week for 1 week, 3 times a week for 2 weeks, 2 times a week for 6 weeks, with 4 PRN (as needed) and “SN to perform wound care to RLE [right lower extremity] skin tear. Cleanse wound with Normal saline, pat dry, apply polymem [wound dressing] to wound bed and overlap wound edges by ½” cover and secure with kerlix and tape, apply ace wrap from toes to just below knee for compression using clean technique every other day for 2 weeks starting 9/16/25. SN may teach patient/caregiver to perform wound care.” During a home visit conducted on 09/16/2025 at 9:25 AM RN (registered nurse) #5 performed hand hygiene and donned clean gloves, cleansed the wound, applied polymen dressing, wrapped the extremity with gauze, removed the trash, removed the gloves, removed the patient’s shoes and socks and applied the ace wrap. RN #5 failed to perform hand hygiene after removing the patient’s shoes and socks. During an interview conducted on 09/16/2025 at 1:15 PM RN #5 stated, “It’s not like I touched the bottom of her shoes… Yes” [would normally perform hand hygiene after touching the shoes]. During an interview conducted on 09/16/2025 at 1:19 PM the administrator stated, “I would expect that they clean their hands after touching anything before touching the patient.””

    Rule G0682. Standard-level.

  • Responsibilities Of Skilled Professionals

    The inspectors’ words, 357 words

    “Responsibilities of skilled professionals CFR(s): 484.75(b) Standard: Responsibilities of skilled professionals. Skilled professionals must assume responsibility for, but not be restricted to, the following: This Standard is not met as evidenced by: Based on clinical record review and staff interviews, the agency failed to assess blood pressures for 1 of 4 discharged patients. (patient #4) Findings included: Patient #4 was admitted on 03/29/2024 with diagnoses of encounter for change or removal of surgical wound dressing, hypertension secondary to endocrine disorders (high blood pressure), and chronic combined systolic and diastolic heart failure (condition where heart doesn’t pump blood effectively). The plan of care for 03/29/2024-05/27/2024 include orders for skilled nurse visits 1 time a week for 1 week, 2 times a week for 2 weeks, 1 time a week for 2 weeks, 1 every other week for 5 weeks, 4 PRN (as needed), physical therapy (PT) 1 time a week for 1 week, 2 times a week for 3 weeks, 1 time a week for 1 week, occupational therapy (OT) 1 time a week for 1 week, and “Notify Physician of vital sign parameters out of range: … Systolic BP [blood pressure]: Greater (>) Than 170 Less Than () Than 100 Less (<) Than 55.” Review of the clinical record revealed the following: During the registered nurse (RN) visits 08/01/2024, 09/09/2024, and 09/25/2024 RN #9 documented blood pressure reading assessments. During the PT visit on 09/10/2024 PT #10 documented a blood pressure reading assessment. During the OT visit on 08/02/2024 OT #11 documented a blood pressure reading assessment. During the physical therapy assistant (PTA) visits on 08/08/2024, 08/09/2024, 08/13/2024, 08/20/2024, 08/26/2024, 08/26/2024, PTA #12 documented blood pressure readings assessments. During 5 of 5 SN [skilled nurse] visits on licensed practical nurse (LPN) #3 documented, “SN unable to obtain BP due to inabitiy [SIC] to hear correctly.” During an interview conducted on 09/14/2025 at 2:15 PM LPN #3 stated, “The patient was a dialysis patient… I would try on the right leg…” An interview conducted on 09/15/2025 at 4:10 PM with the clinical manager revealed that the expectation would be for staff to discuss problems with blood pressure assessments.”

    Rule G0704. Standard-level.

  • Communication With All Physicians

    The inspectors’ words, 451 words

    “Communication with all physicians CFR(s): 484.60(d)(1) Standard: Coordination of Care. The HHA must: (1) Assure communication with all physicians or allowed practitioners involved in the plan of care. This Element is not met as evidenced by: Based on agency policy, clinical record review and staff interviews, the agency failed to notify the physician of a blood pressure that was not assessed for 1 of 4 discharged patients. (patient #4) Findings included: A policy, Coordination and Communication Activities (revised 03/2024), received on 09/15/2025 at 2:51 from the administrator stated, “Home Health staff will maintain on-going communication with all physicians involved in the plan of care… that addresses the following, at a minimum: … findings that are outside of established parameters…failure to follow the plan of care…” Patient #4 was admitted on 03/29/2024 with diagnoses of encounter for change or removal of surgical wound dressing, hypertension secondary to endocrine disorders (high blood pressure), and chronic combined systolic and diastolic heart failure (condition where heart doesn’t pump blood effectively). The plan of care for 03/29/2024-05/27/2024 included orders for skilled nurse visits 1 time a week for 1 week, 2 times a week for 2 weeks, 1 time a week for 2 weeks, 1 every other week for 5 weeks, 4 PRN (as needed), and “Notify Physician of vital sign parameters out of range: … Systolic BP [blood pressure]: Greater (>) Than 170 Less Than () Than 100 Less (<) Than 55.” Review of the clinical record revealed the following: During the SN [skilled nurse] visit on 08/06/2024 licensed practical nurse (LPN) #3 documented, “SN unable to obtain BP due to inabitiy [SIC] to hear correctly.” During the SN visit on 08/13/2025 (LPN) #3 documented, “SN unable to obtain BP due to inabitiy [SIC] to hear correctly.” During the SN visit on 08/21/2025 (LPN) #3 documented, “SN unable to obtain BP due to inabitiy [SIC] to hear correctly.” During the SN visit on 08/27/2025 (LPN) #3 documented, “SN unable to obtain BP due to inabitiy [SIC] to hear correctly.” During the SN visit on 09/13/2025 (LPN) #3 documented, “SN unable to obtain BP due to inabitiy [SIC] to hear correctly.” Further review revealed that there was no documentation that the physician was notified. During an interview conducted on 09/14/2025 at 2:15 PM LPN #3 stated, “The patient was a dialysis patient. I would try on the right leg… I did call the doctor. I do document communication with the RN [registered nurses] and doctors.” During an interview conducted on 09/16/2025 at 4:10 PM the clinical manager stated, “If it’s [failure to obtain blood pressure] 1 time only, they should notify the doctor. If it continues, they should get an order to discontinue the blood pressure.””

    Rule G0602. Element-level.

  • Preparing Clinical Notes

    The inspectors’ words, 245 words

    “Preparing clinical notes CFR(s): 484.75(b)(6) Preparing clinical notes; This Element is not met as evidenced by: Based on agency policy, clinical record review, and staff interviews, the agency failed to document the correct dose of oxygen for 1 of 4 patients with an order for supplemental oxygen. (patient #5) Findings included: A policy, Legal Aspects of Clinical Documentation (revised 01/2025) received on 09/15/2025 at 2:51 PM from the administrator stated, “Chart completely, concisely and accurately…” Patient #5 was admitted on 07/20/2025 with a diagnosis of chronic obstructive pulmonary disorder (lung disease that blocks airflow). The plan of care for 07/20/2025-09/17/2025 included orders for skilled nurse visits 2 times a week for 2 weeks, 1 time a week for 7 weeks, 3 PRN (as needed) and “OXYGEN 3L [3 liters] continuous nasal” Review of the clinical record revealed the following: On 08/22/2025 licensed practical nurse (LPN) #3 documented “Oxygen use, continuous LPM [liters per minute] 2 via nasal cannula.” On 08/28/2025 LPN #3 documented, “Oxygen use, continuous LPM 2 via nasal cannula.” On 09/03/2025 LPN #3 documented, “Oxygen use, continuous LPM 2 via nasal cannula.” On 09/09/2025 LPN #3 documented, “Oxygen use, continuous LPM 2 via nasal cannula.” During an interview conducted on 09/17/2025 at 8:39 AM LPN #3 stated, “That’s probably like a mistake, an error on my part, instead of putting 3, I put 2…” During an interview conducted on 09/17/2025 at 8:42 AM the administrator stated, “She should have double checked her documentation.””

    Rule G0716. Element-level.

The one inspection in the last three years
Inspections on record
DateVisitWhat the record says
Sep 17, 2025Recertification inspection4 deficiencies cited

Is it certified?

  • Medicare-certified home health agency since Jul 14, 1966.
  • Ownership: proprietary (for profit).
  • No deficiency on record in the last three years.
Source:

CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Who does the caring?

  • Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
  • CMS doesn’t publish staffing levels for home health agencies.
Source:

CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

Who owns it?

  • Liberty Homecare Group, LLC owns 34% directly since Jun 1, 2007.
  • Home Care Management Services LLC and Liberty Homecare Group, LLC run it.
  • 7 owners or officers are people: John Albert Mcneill (owns 5% or more directly, 33%); Ronald Benjamin Mcneill (owns 5% or more directly, 33%); Sara Frelich (runs it (operational or managerial control)); John Albert Mcneill (owns 5% or more through other companies); Donna Turlington (managing employee (on the payroll)); Ronald Benjamin Mcneill (owns 5% or more through other companies); Ronald Benjamin Mcneill (corporate director).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Liberty Homecare Group, LLCOwns 5% or more directly34%Jun 1, 2007
Home Care Management Services LLCRuns it (operational or managerial control)Oct 26, 2006
Liberty Homecare Group, LLCRuns it (operational or managerial control)Jun 7, 2002

How do patients fare?

  • CMS rates its quality of patient care 3.5 of 5.
  • Patients rate it 4 of 5 in CMS’s patient survey (124 surveys completed): 91% rated it 9 or 10 out of 10, and 82% would definitely recommend it.
  • CMS compares it with the national rate: discharged to the community, worse; potentially preventable hospital stays, better; potentially preventable readmissions after discharge, the same.
Source:

CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Quality of patient care ratingCMS star rating, 1 to 5 in half stars3.5 of 5
Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 54 of 5
Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate51.03% (worse than the national rate)
Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate6.27% (better than the national rate)
Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate4.32% (same as the national rate)

How does it compare nearby?

  • Of the 8 agencies CMS’s data show serving patients in ZIP code 28403, where this agency’s office is, 7 have a quality of patient care rating; the middle one is 4 of 5, and this one is rated 3.5 of 5.
Source:

CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

The 8 agencies CMS lists serving ZIP code 28403
PlaceQuality rating
Liberty Home Care, LLC This home health agency3.5
Well Care Home Health4.5
Well Care Home Health of New Hanover , Inc.Not given
Nhrmc Home Care3.5
Centerwell Home Health4.5
Adoration Home Health3.5
Assistedcare Home Health Inc.4
Pruitthealth at Home - Brunswick4.5

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
  • Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 24, 2026.

From the agency

The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the agency will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the agency”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

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