Serve Link Home Care, Inc.
A home health agency in Trenton, Missouri 64683
1510 East 9th Street, Trenton, Missouri 64683. (660) 359-4218.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 2.5of 5 quality of patient care rating
- 4of 5 patient survey rating
- 1 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Jan 29, 2025: a recertification inspection.
1 deficiency cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Jan 2025. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Jan 29, 2025: recertification inspection1 deficiency
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Infection Prevention
The inspectors’ words, 609 words
“Infection Prevention CFR(s): 484.70(a) Standard: Infection Prevention. The HHA must follow accepted standards of practice, including the use of standard precautions, to prevent the transmission of infections and communicable diseases. This Standard is not met as evidenced by: Based on policy review, home visit observation, and interview, the home health provider failed to follow accepted standards of practice, including the use of standard precautions, to prevent the transmission of infections and communicable diseases in, but not limited to, one of three home visit observations conducted (Record/Patient #3). This deficient practice has the potential to affect all the patients served by the home health provider. Findings included: Review of the document titled, “Infection Prevention and Control in the Home Setting,” dated 05/2024, showed in part that hand hygiene will be performed after contact with the patient or objects in the immediate vicinity of the patient. RECORD/PATIENT #3: Review of the clinical record showed the patient was admitted to home health services on 02/02/2024. The primary diagnosis for home health services, effective 12/27/2024, was hypertensive heart disease (a group of heart problems caused by long-term high blood pressure) with chronic kidney disease (a long-term condition where the kidneys gradually lose their ability to filter waste products from the blood) including heart failure (a decrease in the ability of the heart to pump blood). The patient had a complicated medication regimen and required skilled nursing visits weekly to prefill his/her medication planner. The patient resided alone in his/her own home with the assistance of paid caregivers two to three times per week to assist with activities of daily living, bathing, and errands. During a home visit observation on 01/28/2025 at 09:15 AM registered nurse (RN)-A: - Performed hand hygiene, placed a protective drape on the table, entered the clean area of his/her nursing bag and retrieved his/her blood pressure cuff, thermometer, pulse oximeter (a device used to measure oxygen levels in the blood), stethoscope (a device used to listen to heart and lung sounds), and a package of cleansing wipes; - He/she placed the items on the protective drape; - He/she then performed a physical assessment, checked the patient’s blood pressure, temperature, oxygen saturation reading, and listened to the patient’s lungs and abdomen with his/her stethoscope; - He/she placed the contaminated equipment on the protective drape after use; - During the assessment of the patient, the nurse failed to perform hand hygiene before he/she: * Entered his/her nursing bag; * Retrieved a plastic bag that contained gloves; * Opened the bag of gloves; * Retrieved a pair of gloves; * Resealed the bag; * Failed to disinfect the outside of the plastic bag; and * Returned the contaminated bag of gloves to the clean area of the nursing bag; and - After he/she performed his/her physical assessment of the patient, he/she failed to perform hand hygiene before: * He/she retrieved the package of cleansing wipes off of the drape; * Opened the package that contained the cleansing wipes; * Retrieved a cleansing wipe from the package; * Cleansed the medical equipment used during his/her assessment of the patient; * He/she then placed the cleansed medical equipment into the clean area of his/her nursing bag, and * Failed to clean the outside of the cleansing wipe container before he/she placed it into the clean area of the nursing bag. During an interview immediately following the home visit on 01/28/2025 at 09:50 AM, RN-A acknowledged that he/she should have performed hand hygiene prior to cleaning his/her used medical equipment, cleansed the outside of the cleansing wipes package prior to returning it to the nursing bag, and before he/she retrieved gloves from his/her nursing bag.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jan 29, 2025 | Recertification inspection | 1 deficiency cited |
Is it certified?
- Medicare-certified home health agency since Sep 15, 1975.
- Ownership: non-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, medical social services and home health aide services.
- Doesn’t offer speech pathology.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- 11 owners or officers are people: Jennifer White (corporate officer, 50%); Phyllis Johnson (corporate director, 0%); Kayla Ann Michael (corporate director, 0%); Phyllis Jackson (corporate officer, 0%); Kent J Peterson (corporate officer); Kent J Peterson (corporate director); Laura L Kimble (corporate officer, 0%); Linda Mcelwee (corporate director, 0%); Kassie R Hodge (corporate officer); Kassie R Hodge (managing employee (on the payroll)); Kassie R Hodge (runs it (operational or managerial control)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
How do patients fare?
- CMS rates its quality of patient care 2.5 of 5.
- Patients rate it 4 of 5 in CMS’s patient survey (94 surveys completed): 83% rated it 9 or 10 out of 10, and 77% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 2.5 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 4 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 91.32% (better than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 10.31% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 3.84% (same as the national rate) |
How does it compare nearby?
- Of the 2 agencies CMS’s data show serving patients in ZIP code 64683, where this agency’s office is, 2 have a quality of patient care rating; the middle one is 3.5 of 5, and this one is rated 2.5 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Serve Link Home Care, Inc. This home health agency | 2.5 |
| Saint Lukes Home Care | 4.5 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the agency will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
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