Centerwell Home Health
A home health agency in Hopkinsville, Kentucky 42240
540 Noel Avenue, Hopkinsville, Kentucky 42240. (270) 885-7887.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 5of 5 quality of patient care rating
- 4of 5 patient survey rating
- 1 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Feb 27, 2025: a recertification inspection.
1 deficiency cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Feb 2025. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Feb 27, 2025: recertification inspection1 deficiency
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Infection Prevention
The inspectors’ words, 468 words
“Infection Prevention CFR(s): 484.70(a) Standard: Infection Prevention. The HHA must follow accepted standards of practice, including the use of standard precautions, to prevent the transmission of infections and communicable diseases. This Standard is not met as evidenced by: Based on observation, record review, interview, and facility policy review, the agency failed to follow infection prevention standards of practice for 1 (Patient #4) of 7 patients reviewed for infection control. Specifically, Licensed Practical Nurse (LPN) #1 placed her clinician bag directly on the patient’s nightstand with no barrier in place. This failure had the potential to transmit germs between patients’ homes. Findings included: An agency policy titled, “10-03 Patient Care: Standard Precautions,” revised 10/2024, indicated, “All Clinical Associates when performing work-related responsibilities will utilize standard precautions and instruct patients and/or caregivers in infection control precautions as appropriate.” The policy also specified, “Standard precautions are used to minimize and/or prevent exposure to blood, body fluids, excretions and secretions that are considered potentially infectious. Standard precautions include but may not be limited to:” “use of barriers (as appropriate)” and “clinician bag technique.” Patient #4’s “Home Health Certification and Plan of Care (POC),” dated 02/21/2025, revealed the agency admitted Patient #4 with diagnoses that included neurocognitive disorder with Lewy bodies (a type of dementia caused by protein build-up in the brain), and diabetes mellitus with foot ulcer (a condition where a person’s high levels of sugar in the blood caused wounds). During an observation conducted in Patient #4’s bedroom on 02/26/2025 at 9:00 AM, LPN #1 placed her clinician bag on the surface of Patient #4’s nightstand. During a concurrent interview and observation in Patient #4’s bedroom on 02/26/2025 at 9:48 AM, LPN #1 confirmed she had not placed a barrier between her clinician bag and the surface of Patient #4’s nightstand and stated the agency’s expectation was that she was not required to put a barrier under the bag because the bag was placed on a hard surface. During an interview conducted on 02/26/2025 at 11:10 AM, Registered Nurse (RN) #2 stated the agency’s expectation was that clinical staff were to place a barrier under their clinical bag in patients’ homes regardless of whether the surface was hard or soft. During an interview conducted on 02/26/2025 at 2:20 PM, Physical Therapist (PT) #3 stated the agency’s expectation was that there should be a barrier placed under the clinician bags regardless of the type of surface the bag had been placed on in the patient’s home. During an interview conducted on 02/27/2025 at 12:00 PM, the Market Executive of Clinical Quality (MECQ) stated all clinician bags should be set on top of a barrier when a clinician entered a patient’s home and acknowledged the agency did not follow its policy when LPN #1 placed her clinician bag directly on Patient #4’s nightstand.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Feb 27, 2025 | Recertification inspection | 1 deficiency cited |
Is it certified?
- Medicare-certified home health agency since Oct 29, 1985.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology and medical social services.
- Doesn’t offer home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- Centerwell Health Services Holding Corp owns 100% directly since Sep 30, 1999.
- 16 owners or officers are people: Courtney D Durall (corporate officer, 0%); Stuart Bradley Keller (corporate officer, 0%); Celeste Mellet (corporate officer, 0%); Daniel K Feld (corporate officer); Chelsea Miller (managing employee (on the payroll), 0%); Caleb Gallifant (corporate officer, 0%); Robert M Marcoux (corporate officer); Sharday Merdja (managing employee (on the payroll), 0%); Valerie Talkers (corporate officer, 0%); Richard Lindsay-Jones (corporate officer, 0%); Cassie Houff (corporate officer, 0%); Amaka Agumadu (corporate officer, 0%); Casey Mckeon (corporate officer, 0%); Casey Mckeon (corporate director, 0%); Kendra Clark (corporate officer, 0%); Sean Turner (corporate officer, 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Kentucky Homecare Parent Inc. | Owns 5% or more through other companies | 100% | Jul 2, 2018 |
| Kentucky Homecare Holdings, Inc. | Owns 5% or more through other companies | 100% | Jul 2, 2018 |
| Centerwell Health Services Holding Corp | Owns 5% or more directly | 100% | Sep 30, 1999 |
| Humana Inc. | Owns 5% or more through other companies | 100% | Aug 17, 2021 |
| Centerwell Health Services Inc. | Owns 5% or more through other companies | 100% | Mar 10, 2000 |
How do patients fare?
- CMS rates its quality of patient care 5 of 5.
- Patients rate it 4 of 5 in CMS’s patient survey (176 surveys completed): 88% rated it 9 or 10 out of 10, and 79% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 5 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 4 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 85.67% (better than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 8.79% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 4.23% (same as the national rate) |
How does it compare nearby?
- Of the 4 agencies CMS’s data show serving patients in ZIP code 42240, where this agency’s office is, 4 have a quality of patient care rating; the middle one is 3.25 of 5, and this one is rated 5 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Centerwell Home Health This home health agency | 5 |
| Lifeline Home Health of Western Kentucky | 3 |
| Baptist Health Deaconess Health at Home | 3.5 |
| Caretenders | 3 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
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