Hearth Record

Nurse Experts LLC

A home health agency in Park Ridge, Illinois 60068

1580 N. Northwest Hwy, Park Ridge, Illinois 60068. (847) 583-8710.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 21, 2026.

The last 24 months 3 deficiencies in 1 month of the last 36. Last cited Jul 2024. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

The last inspection on record was on Jul 19, 2024: a recertification inspection.

3 deficiencies cited in the last three years.

Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

When those deficiencies happened

3 deficiencies in 1 month of the last 36. Last cited Jul 2024. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.

3 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Jul 19, 2024: recertification inspection3 deficiencies
  • Encoding And Transmitting Oasis

    The inspectors’ words, 177 words

    “Encoding and transmitting OASIS CFR(s): 484.45(a) Standard: An HHA must encode and electronically transmit each completed OASIS assessment to the CMS system, regarding each beneficiary with respect to which information is required to be transmitted (as determined by the Secretary), within 30 days of completing the assessment of the beneficiary. This Standard is not met as evidenced by: Based on review of the Error Summary report and Staff interview, it was determined that in 15 of 196 reports submitted for the last 12 months, the Agency failed to submit a timely report, resulting in a warning. Findings include: 1. The Error Summary report for 04/23/23 to 03/24/24 (12 months), was reviewed on 07/16/24. The report included a warning for Error # -3330. The Error included 15 (7.65 %) assessments that were submitted late. 2. During an interview with the Administrator, Director of Nursing and Intake Coordinator on 07/18/24 at 9:45 AM, the Administrator stated that the timeframe for submission of OASIS is within 30 days after completion. During the same interview, the Administrator confirmed the above findings.”

    Rule G0372. Standard-level.

  • Plan Of Care Must Include The Following

    The inspectors’ words, 373 words

    “Plan of care must include the following CFR(s): 484.60(a)(2)(i-xvi) The individualized plan of care must include the following: (i) All pertinent diagnoses; (ii) The patient’s mental, psychosocial, and cognitive status; (iii) The types of services, supplies, and equipment required; (iv) The frequency and duration of visits to be made; (v) Prognosis; (vi) Rehabilitation potential; (vii) Functional limitations; (viii) Activities permitted; (ix) Nutritional requirements; (x) All medications and treatments; (xi) Safety measures to protect against injury; (xii) A description of the patient’s risk for emergency department visits and hospital re-admission, and all necessary interventions to address the underlying risk factors. (xiii) Patient and caregiver education and training to facilitate timely discharge; (xiv) Patient-specific interventions and education; measurable outcomes and goals identified by the HHA and the patient; (xv) Information related to any advanced directives; and (xvi) Any additional items the HHA or physician or allowed practitioner may choose to include. This Element is not met as evidenced by: Based on clinical record review and Staff interview, it was determined that in 5 of 7 (Pts. #1, 4, 5, 7 and 3) clinical records reviewed, the Agency failed to ensure that the PsOC contained Patient-specific interventions. 2. Pt. # 3 was admitted to Home Health Services on 05/06/24, with Diagnosis of Unspecified Fracture of Right Femur. The clinical record was reviewed on 07/17/24. The clinical record contained PsOC for certification periods 05/06/24 to 07/04/24 and 07/05/24 to 09/02/24. The PsOC contained SN interventions for blood sugar monitoring and blood sugar level parameters. The patient does not have history of diabetes and is not taking diabetic medication. 3. The findings related to the PsOC not including patient-specific interventions were confirmed during interviews with the Administrator, Director of Nursing and Intake Coordinator on 07/18/24 between 10:30 AM and 12:00PM. Findings include: 1. The following clinical records were reviewed from 07/16/24 to 07/17/24 and PsOC, indicated Orders and Treatments: “….notify MD if systolic BP is higher than 160 mm hg or lower than 90 mm hg….”: Pt. #1 POC effective 05/21/24 to 07/19/24 Pt. #4 POC effective 06/04/24 to 08/02/24 Pt. #5 POC effective 05/22/24 to 07/20/24 Pt. #7 POC effective 04/28/24 to 06/26/24 The PsOC lacked Pt. specific diastolic blood pressure parameters to report to the Physician.”

    Rule G0574. Element-level.

  • Rehab Services Supervised By Pt, Ot

    The inspectors’ words, 321 words

    “Rehab services supervised by PT, OT CFR(s): 484.75(c)(2) Rehabilitative therapy services are provided under the supervision of an occupational therapist or physical therapist that meets the requirements of §484.115(f) or (h), respectively. This Element is not met as evidenced by: Based on review of clinical records, Agency policy and Illinois Administrative Code and Staff interview, it was determined that in 1 of 2 (Pt. # 1) clinical records reviewed with PTA services, the Agency failed to ensure services were provided under the supervision of a PT. Findings include: 1. Pt. #1 was admitted to Home Health Services on 01/22/24 with Diagnosis of: Idiopathic Chronic Gout, left knee without tophus. The clinical record was reviewed on 07/16/24. The record included PTA services provided on the following dates: 06/06/24, 06/08/24, 06/11/24, 06/13/24, 06/13/24, 06/18/24, 06/20/24 and 06/27/24. The record lacked documentation that PTA services were supervised by a PT. 2. The Agency’s policy titled: Supervision of Physical Therapy Assistants and Occupational Therapy Assistants was reviewed on 07/18/24. The policy required: “….Services furnished by a Physical Therapy Assistant… will be furnished under the supervision of a qualified Physical or Occupational Therapist. Supervisory visits will occur every 30 days or every twelfth visit or according to that state law, whichever occurs first, by the appropriate therapist....” 3. The Illinois Administrative Code Title 77: Section 245.40 (g) 2 A-B was reviewed on 07/18/24 and requires: “.... 2) Supervision of the physical therapist assistant shall include the following: B) On-site supervision shall take place every four to six visits. The supervisory visits may be made either when the physical therapist assistant is present so that the supervisor may observe and assist, or when the physical therapist assistant is absent so that the supervisor may assess relationships and determine whether goals are being met....” 4. During an interview with the Administrator, Director of Nursing and Intake Coordinator on 07/18/24 at 9:45 AM, the Administrator confirmed the above findings.”

    Rule G0728. Element-level.

The one inspection in the last three years
Inspections on record
DateVisitWhat the record says
Jul 19, 2024Recertification inspection3 deficiencies cited

Is it certified?

  • Medicare-certified home health agency since Mar 12, 2007.
  • Ownership: proprietary (for profit).
  • No deficiency on record in the last three years.
Source:

CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Who does the caring?

  • Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
  • CMS doesn’t publish staffing levels for home health agencies.
Source:

CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

Who owns it?

  • Home Healthcare Experts LLC owns 100% directly since Jan 1, 2024.
  • Home Healthcare Experts LLC runs it.
  • 2 owners or officers are people: Rizna Mafaz (corporate director, 100%); Rizna Mafaz (managing employee (on the payroll), 100%).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Home Healthcare Experts LLCOwns 5% or more directly100%Jan 1, 2024
Home Healthcare Experts LLCRuns it (operational or managerial control)100%Jan 1, 2024

How do patients fare?

  • CMS rates its quality of patient care 3 of 5.
  • CMS gives no : “Fewer than 70 patients completed the survey.”
  • CMS compares it with the national rate: discharged to the community, worse; potentially preventable hospital stays, the same.
Source:

CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Quality of patient care ratingCMS star rating, 1 to 5 in half stars3 of 5
Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5Not rated
Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate64.01% (worse than the national rate)
Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate11.12% (same as the national rate)

How does it compare nearby?

  • Of the 140 agencies CMS’s data show serving patients in ZIP code 60068, where this agency’s office is, 129 have a quality of patient care rating; the middle one is 3.5 of 5, and this one is rated 3 of 5.
Source:

CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
  • Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 24, 2026.

From the agency

The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the agency will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the agency”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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