Hearth Record

Clay Home Health Services

A home health agency in Flora, Illinois 62839

601 East Twelfth Street, Flora, Illinois 62839. (618) 662-4406.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 21, 2026.

The last 24 months 1 deficiency in 1 month of the last 36. Last cited Sep 2026. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

The last inspection on record was on Sep 30, 2026: a recertification inspection.

1 deficiency cited in the last three years.

Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

When those deficiencies happened

1 deficiency in 1 month of the last 36. Last cited Sep 2026. Most serious: Standard-level. The last 3 years, to Oct 24, 2026.

1 deficiency by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Sep 30, 2026: recertification inspection1 deficiency

  • Infection Prevention

    The inspectors’ words, 389 words

    “Infection Prevention CFR(s): 484.70(a) Standard: Infection Prevention. The HHA must follow accepted standards of practice, including the use of standard precautions, to prevent the transmission of infections and communicable diseases. This Standard is not met as evidenced by: Based on observation, document review, and interview, for 1 of 4 (Pt#2) home visits conducted, the Home Health Agency (HHA) failed to ensure the nurse followed accepted standards of practice for hand hygiene and wound care to prevent infections. 1.On 9/29/26 at approximately 10:30 AM, a home visit was conducted at Pt #2’s residence. Pt #2’s start of care (SOC) date was 9/22/26, diagnoses: stage 2 pressure ulcers in the sacral region and left leg wounds. During the visit, registered nurse (RN) (E#2) donned three pairs of gloves prior to performing wound care. The outer pair became contaminated and was removed; however, E #2 continued the procedure using the second pair underneath. When the second pair also became contaminated, E#2 proceeded using the third pair that had been donned before the procedure, rather than changing to a clean pair of gloves or performing hand hygiene. E #2 also cleansed the left leg wound from the dirty area toward the clean area therefore failing to maintain appropriate infection control technique. 2. On 9/30/26 at approximately 9:45 AM the policy titled “Infection Prevention and Control” (review date 3/20) was reviewed and stated, “…4. Gloves will be used as a barrier between hands and any potential source of infection. Gloves must be worn when in contact with high-risk bodily fluids can be reasonably anticipated. Fresh gloves will be used for each situation and for each person served. Removal of gloves should be from ‘glove to glove’ and ‘skin to skin’ ensuring contamination is folded into glove…” 3. On 9/30/26 at approximately 10:00 AM the policy titled “Hand Hygiene” (review date 3/20) was reviewed and stated, “…D. Gloves and Hand Hygiene… Change gloves when moving from a contaminated body site to a clean body site…4. Decontaminate hands after removing gloves…” 4. An interview was conducted on 9/30/26 at approximately 9:30 AM with the Home Care Coordinator (E#1). While discussing E#2’s wound care and hand hygiene practices, E#1 stated, “That is not the correct practice. I will re‑educate (E#2) regarding proper hand hygiene and wound care. I agree it should not have been done that way.””

    Rule G0682. Standard-level.

The one inspection in the last three years
Inspections on record
DateVisitWhat the record says
Sep 30, 2026Recertification inspection1 deficiency cited

Is it certified?

  • Medicare-certified home health agency since Dec 18, 1967.
  • Ownership: government operated.
  • No deficiency on record in the last three years.
Source:

CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Who does the caring?

  • Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
  • CMS doesn’t publish staffing levels for home health agencies.
Source:

CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

Who owns it?

  • Clay County Health Department owns an unstated share directly since Dec 29, 1966.
  • Clay County Health Department runs it.
  • 14 owners or officers are people: Lisa Cash (runs it (operational or managerial control)); Barb Mcgrew (runs it (operational or managerial control)); Joe Mccoy (runs it (operational or managerial control)); Christine Boyd (runs it (operational or managerial control)); Scott Christopher Suntrup (runs it (operational or managerial control)); Joel L Hackney (runs it (operational or managerial control)); Jeffery Workman (corporate director); Jeffery Workman (managing employee (on the payroll)); Jeffery Workman (runs it (operational or managerial control)); Jon R Wells (runs it (operational or managerial control)); Larry C Rinehart (runs it (operational or managerial control)); Michael P Klingler (runs it (operational or managerial control)); Brandon L Cycholl (runs it (operational or managerial control)); Cathy Croy (runs it (operational or managerial control)).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Clay County Health DepartmentOwns 5% or more directlyDec 29, 1966
Clay County Health DepartmentRuns it (operational or managerial control)Dec 18, 1967

How do patients fare?

  • CMS rates its quality of patient care 2.5 of 5.
  • Patients rate it 4 of 5 in CMS’s patient survey (107 surveys completed): 95% rated it 9 or 10 out of 10, and 88% would definitely recommend it.
  • CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
Source:

CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Quality of patient care ratingCMS star rating, 1 to 5 in half stars2.5 of 5
Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 54 of 5
Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate89.36% (better than the national rate)
Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate8.49% (same as the national rate)
Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate3.85% (same as the national rate)

How does it compare nearby?

  • Of the 5 agencies CMS’s data show serving patients in ZIP code 62839, where this agency’s office is, 5 have a quality of patient care rating; the middle one is 3 of 5, and this one is rated 2.5 of 5.
Source:

CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

The 5 agencies CMS lists serving ZIP code 62839
PlaceQuality rating
Clay Home Health Services This home health agency2.5
Carle Home Care3
Sarah Bush Lincoln Home Care3
Hshs Home Care Illinois3
Lhc-Illinois Home Health Care3

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
  • Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 24, 2026.

From the agency

The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the agency will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the agency”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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