Hancock County Health System Community Health
A home health agency in Garner, Iowa 50438
545 State Street, Garner, Iowa 50438. (641) 923-3676.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 2.5of 5 quality of patient care rating
- Not rated patient survey rating
- 2 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Jan 7, 2026: a recertification inspection.
2 deficiencies cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Jan 2026. Most serious: Element-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Jan 7, 2026: recertification inspection2 deficiencies
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A Review Of All Current Medications
The inspectors’ words, 500 words
“A review of all current medications CFR(s): 484.55(c)(5) A review of all medications the patient is currently using in order to identify any potential adverse effects and drug reactions, including ineffective drug therapy, significant side effects, significant drug interactions, duplicate drug therapy, and noncompliance with drug therapy. This Element is not met as evidenced by: Based on observations, patient interviews, staff interview, clinical record reviews and agency policy review, the agency failed to complete an accurate drug regimen review with each comprehensive assessment for 2 of 3 sampled patients with home observation visits (Patients #1 and #3). Failure to ensure medications reviewed at the time of each drug regimen review are current and accurate placed the patients at risk for increased potential unidentified medication interactions, side effects and duplication of medications. Findings include: According to the agency policy titled Medication Reconciliation-Drug Regimen Review, dated 12/2022, the client’s medication profile identifies all medications the client is currently taking on a routine or as needed (prn) basis including: prescription and non-prescription medications, oxygen, vitamins, herbal, and nutritional supplements. During an interview on 1/7/26 at 9:20 AM the Administrator/Clinical Manager stated the Registered Nurse (RN) responsible to complete the Drug Regimen Review (DRR) at admission, recertification and discharge. 1.Patient #1 had a start of care date of 4/20/21. Clinical record review revealed the following: a. The Plans of Care (POCs), dated 9/26/25 to 11/24/25 and 11/25/25 to 1/23/26, identified the patient had a diagnosis of Schizoaffective disorder and included physician orders for medication and skilled nursing services. b. The comprehensive assessment at recertification, dated 12/5/25, completed by Staff B, RN, included documentation a DRR was completed. c. During a home observation visit on 1/6/26 at 7:30 AM with Staff B, RN, the patient interview revealed the following medication discrepancies orders and patient stated medication schedule: Systane Complete Optimal Dry Eye Relief preserved ophthalmic solution; Apply 1 drop 4 times a day as needed for dry eyes; Apply 1 drop to each eye. Patient stated had not been taking for a long time and did not have the medication in the home. The DRR failed to include an accurate review of all medications taken by the patient. 2. Patient #3 had a start of care date of 5/6/25. Clinical record review revealed the following: a. The POCs, dated 9/21/25 to 11/19/25 and 11/20/25 to 1/18/26, identified the patient had a diagnosis of Chronic atrial fibrillation and included physician orders for medication and skilled nursing services. b. The comprehensive assessment at recertification, dated 11/18/25, completed by Staff C, RN, included documentation a DRR was completed. c. During a home observation visit on 12/9/25 at 2:00 PM with Staff C, RN, the surveyor noted Tums (calcium carbonate) 750 milligrams 2-3 tablets as needed for acid indigestion, heart burn. Patient family stated the patient had taken the medication for the last 5 months. The DRR failed to include an accurate review of all medications taken by the patient. The above findings were reviewed with the Administrator/Clinical Manager.”
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Only As Ordered By A Physician
The inspectors’ words, 240 words
“Only as ordered by a physician CFR(s): 484.60(b)(1) Drugs, services, and treatments are administered only as ordered by a physician or allowed practitioner. This Element is not met as evidenced by: Based on patient interview, clinical record review and agency policy review, the agency failed to provide services only as ordered by the physician for 1 of 7 sampled patients (Patient #4). Failure to ensure staff obtain and follow physician orders for treatments provided by agency staff placed patients at risk for inconsistent care/treatment and possible harm. Findings include: According to the agency policy, titled Plan of Care Order, revised 3/2023, each patient receiving home care must have a written individualized plan of care that identifies patient specific measurable outcomes and goals. This plan of care must be established, reviewed no less than every 60 days. The individualized plan of care must include all medications and treatments. Patient #4 had a start of care date of 12/16/25. Clinical record review revealed: a. The POC, dated 12/16/25 to 2/13/26, identified the patient had diagnoses of Disc degeneration and left hip bursitis, and included skilled nurse orders to assess weight change. b. Skilled nurse note at start of care dated 12/16/25, included documentation of patient weight of 140.76 pounds. c. Review of the clinical record failed to include further documentation of the patient’s weight. Agency staff failed to include assessment of the patient’s weight. The above findings reviewed with the Administrator/Clinical Manager.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jan 7, 2026 | Recertification inspection | 2 deficiencies cited |
Is it certified?
- Medicare-certified home health agency since Apr 19, 1974.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology and home health aide services.
- Doesn’t offer medical social services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- Hancock County Health System owns 100% directly since Mar 4, 2013.
- 3 owners or officers are people: Laura Zwiefel (managing employee (under contract)); Laura Zwiefel (corporate officer); Laura Zwiefel (corporate director).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Hancock County Health System | Owns 5% or more directly | 100% | Mar 4, 2013 |
How do patients fare?
- CMS rates its quality of patient care 2.5 of 5.
- CMS gives no CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.: “Fewer than 70 patients completed the survey.”
- CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 2.5 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | Not rated |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 88.74% (better than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 10.62% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 4.24% (same as the national rate) |
How does it compare nearby?
- Of the 2 agencies CMS’s data show serving patients in ZIP code 50438, where this agency’s office is, 2 have a quality of patient care rating; the middle one is 2.5 of 5, and this one is rated 2.5 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Hancock County Health System Community Health This home health agency | 2.5 |
| Iowa Home Care, L L C | 2.5 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
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