Mederi Caretenders
A home health agency in Palm Bay, Florida 32907
490 Centre Lake Dr NE Ste 201a, Palm Bay, Florida 32907. (321) 308-0321.
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The short answer
Record last released by CMS on Oct 21, 2026.
- 4of 5 quality of patient care rating
- 4of 5 patient survey rating
- 1 deficiencies cited in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Jun 5, 2025: a recertification inspection.
1 deficiency cited in the last three years.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Jun 2025. Most serious: Element-level. The last 3 years, to Oct 24, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Jun 5, 2025: recertification inspection1 deficiency
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Required Items In Clinical Record
The inspectors’ words, 538 words
“Required items in clinical record CFR(s): 484.110(a)(1) The patient’s current comprehensive assessment, including all of the assessments from the most recent home health admission, clinical notes, plans of care, and physician or allowed practitioner orders; This Element is not met as evidenced by: Based on record review and interview the agency failed to incorporate clinical notes from the triaging nurse after hours group into a patient’s clinical record for 1 of 9 sampled active patients (#8). Review of patient #8’s clinical record revealed a start of care date, 5/28/25. His diagnoses included aftercare following surgery for neoplasm, malignant neoplasm of the esophagus, unspecified, chronic obstructive pulmonary disease, unspecified, and paroxysmal atrial fibrillation. On patient #8’s plan of care with the certification period of 5/28/25 to 7/26/25 it indicated in the orders of discipline and treatments section part of his post operative care included wound/Jackson Pratt (JP) drain care and JP drain monitoring. Review of patient #8’s medical record revealed a clinical note electronically signed by a registered nurse (RN) and dated 6/1/25 6:09 AM, a Sunday not during the agency’s office hours. This clinical note indicated patient #8 called the agency because he was concerned about the quantity and contents of the drainage in his JP bulb (collection piece attached to the JP drain which is internal). This note indicated that his concerns would be relayed to the care team and someone would follow up. There were no additional clinical notes in the record of what follow up occurred. On 6/3/25 at 3:57 PM the Administrator reviewed the call log kept in an electronic system, used by the afterhours triaging nurse service, and noted that after the 6/1/25 6:09 AM call from patient #8 there had been 2 calls made by the clinical triaging nurse team, RNs, to patient #8 on 6/1/25 to discuss his JP drainage concerns, at 6:35 AM and at 9:14 AM. The Administrator verified that the two additional clinical triage RN notes from 6:35 AM and 9:14 AM on 6/1/25 should also be in patient #8’s clinical record, not just in the electronic system used by the afterhours triaging nurse service. She said to ensure timely coordination of care all communication with patient #8, including the triaging clinical nurse service, should be patient #8’s medical record. On 6/4/25 at 2:42 PM via videoconferencing the agency’s Corporate Director of the Clinical Triage team said, with the Administrator and the Vice President of Operations present, that for 1 month she has known that the electronic record system used by the after hours clinical triage nurse group only sends the first clinical nursing note of a triaging event into a patient’s medical record. It is the agency’s responsibility to copy notes from that system and paste any additional notes from the clinical nurse triage group’s event into a patient’s medical record. The Administrator said she did not know this copy and pasting between each system had to be done and that is why patient #8 did not have all the clinical coordination of care notes in his medical record. The agency’s home care record policy with the most current revision date of 10/01/23 indicated documentation and communication with the patient should be kept in the patient’s record.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jun 5, 2025 | Recertification inspection | 1 deficiency cited |
Is it certified?
- Medicare-certified home health agency since Feb 2, 2004.
- Ownership: proprietary (for profit).
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.
Who does the caring?
- Offers nursing care, physical therapy, occupational therapy, speech pathology and medical social services.
- Doesn’t offer home health aide services.
- CMS doesn’t publish staffing levels for home health agencies.
CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
Who owns it?
- National Health Industries, Inc. owns 100% directly since Aug 6, 2003.
- 9 owners or officers are people: Debbie Gossett (managing employee (on the payroll)); Marcus Macip (corporate officer, 0%); Kimberly Seymour (corporate officer, 0%); Kimberly Seymour (managing employee (on the payroll), 0%); Joni Babineaux (corporate officer, 0%); Wendy Daigle (corporate director); Joshua Lee Proffitt (corporate officer); Judith Ensell (managing employee (on the payroll)); Amy Cormier (corporate director, 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Unitedhealth Group Incorporated | Owns 5% or more through other companies | 100% | Feb 22, 2023 |
| LHC Group Inc. | Owns 5% or more through other companies | 100% | Apr 1, 2018 |
| Almost Family, Inc. | Owns 5% or more through other companies | 100% | Apr 1, 2018 |
| National Health Industries, Inc. | Owns 5% or more directly | 100% | Aug 6, 2003 |
How do patients fare?
- CMS rates its quality of patient care 4 of 5.
- Patients rate it 4 of 5 in CMS’s patient survey (143 surveys completed): 90% rated it 9 or 10 out of 10, and 87% would definitely recommend it.
- CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Quality of patient care ratingCMS star rating, 1 to 5 in half stars | 4 of 5 |
| Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 5 | 4 of 5 |
| Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate | 87.96% (better than the national rate) |
| Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate | 11.79% (same as the national rate) |
| Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate | 3.69% (same as the national rate) |
How does it compare nearby?
- Of the 33 agencies CMS’s data show serving patients in ZIP code 32907, where this agency’s office is, 33 have a quality of patient care rating; the middle one is 3.5 of 5, and this one is rated 4 of 5.
CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.
| Place | Quality rating |
|---|---|
| Mederi Caretenders This home health agency | 4 |
| Centerwell Home Health | 4.5 |
| Pinnacle Home Care | 3 |
| Family Home CARE Group LLC | 3.5 |
| Home Health Care of Florida | 3.5 |
| Centerwell Home Health | 4.5 |
| Mederi Caretenders | 4.5 |
| Health First Home Care | 3.5 |
| Amedisys Home Health | 4 |
| Parrish Home Health | 3.5 |
| Nhc Homecare | 4.5 |
| HCA Florida Healthcare at Home | 4.5 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
- Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.
Sources
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Centers for Medicare & Medicaid Services, Home Health Care Agencies (6jpm-sxkc).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Patient Survey (ccn4-8vby).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR home health inspection reports (HHA_2567s_2018_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 24, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency All Owners (fc009b2d-7846-44b1-b4a1-692f0c143879).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health Agency Enrollments (15f64ab4-3172-4a27-b589-ebd67a6d28aa).
Released Sep 29, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Home Health ZIP Codes (m5eg-upu5).
Released Oct 21, 2026 and checked Oct 24, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 24, 2026.
From the agency
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Replies
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Paid listing
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