Hearth Record

Sutter Care at Home

A home health agency in Lakeport, California 95453

5196 Hill Road East, Suite 204, Lakeport, California 95453. (707) 263-7400.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 21, 2026.

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

No inspection on record in QCOR’s home health file, which goes back to 2018.

No deficiencies are on record either, which doesn’t mean the agency was inspected and found clean.

Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Is it certified?

  • Medicare-certified home health agency since Jan 13, 1984.
  • Ownership: non-profit.
  • No inspection on record in the last three years to show whether it met Medicare’s rules.
Source:

CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
  • No complaint investigation on record in the last three years.
Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Who does the caring?

  • Offers nursing care, physical therapy, occupational therapy, speech pathology, medical social services and home health aide services.
  • CMS doesn’t publish staffing levels for home health agencies.
Source:

CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

Who owns it?

  • Sutter Health owns 100% directly since Oct 2, 2000.
  • 32 owners or officers are people: Keith R Lagnese (managing employee (under contract)); Keith R Lagnese (corporate officer); Keith R Lagnese (corporate director); Keith R Lagnese (runs it (operational or managerial control)); Edward S Kersh (managing employee (under contract)); Edward S Kersh (runs it (operational or managerial control)); David J Seidenwurm (corporate director); Mark K Mcpherson (managing employee (under contract)); Mark K Mcpherson (corporate officer); Mark K Mcpherson (corporate director); Mark K Mcpherson (runs it (operational or managerial control)); Lynn Dawson (corporate director); Kelly M Sandoval (managing employee (on the payroll)); Kelly M Sandoval (runs it (operational or managerial control)); Heather L Johnson (managing employee (on the payroll)); Heather L Johnson (runs it (operational or managerial control)); James Gray (corporate director); Amy C Yang (corporate director); George T Block (corporate officer); George T Block (corporate director); Jenniffer R Estevo (managing employee (on the payroll)); Jenniffer R Estevo (runs it (operational or managerial control)); Ursula Nicole Boynton (corporate director); Alden J Mcdonald (corporate director); Manuel J Jimenez (corporate director); Douglas G Wagemann (corporate director); Joanne Handy (corporate director); Patrick A Brown (managing employee (under contract)); Patrick A Brown (corporate officer); Patrick A Brown (runs it (operational or managerial control)); Megan L Merz (corporate officer); Ria Paul (corporate director).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Sutter HealthOwns 5% or more directly100%Oct 2, 2000

How do patients fare?

  • CMS rates its quality of patient care 4 of 5.
  • Patients rate it 5 of 5 in CMS’s patient survey (107 surveys completed): 95% rated it 9 or 10 out of 10, and 88% would definitely recommend it.
  • CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
Source:

CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Quality of patient care ratingCMS star rating, 1 to 5 in half stars4 of 5
Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 55 of 5
Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate93.79% (better than the national rate)
Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate8.75% (same as the national rate)
Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate3.46% (same as the national rate)

How does it compare nearby?

  • Of the 4 agencies CMS’s data show serving patients in ZIP code 95453, where this agency’s office is, 4 have a quality of patient care rating; the middle one is 3.75 of 5, and this one is rated 4 of 5.
Source:

CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

The 4 agencies CMS lists serving ZIP code 95453
PlaceQuality rating
Sutter Care at Home This home health agency4
Adventist Health Home Care Services3.5
Bay Nation Home Health Services Inc.2.5
Silverline Staff Home Health5

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
  • Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 24, 2026.

From the agency

The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the agency will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the agency”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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