Hearth Record

Highlands Home Health

A home health agency in Scottsboro, Alabama 35768

901 Heroes Drive, Scottsboro, Alabama 35768. (256) 259-4840.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 21, 2026.

The last 24 months 1 deficiency in 1 month of the last 36. Last cited Feb 2025. Most serious: Element-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

The last inspection on record was on Feb 6, 2025: a recertification inspection.

1 deficiency cited in the last three years.

Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

When those deficiencies happened

1 deficiency in 1 month of the last 36. Last cited Feb 2025. Most serious: Element-level. The last 3 years, to Oct 24, 2026.

1 deficiency by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Feb 6, 2025: recertification inspection1 deficiency
  • A Review Of All Current Medications

    The inspectors’ words, 918 words

    “A review of all current medications CFR(s): 484.55(c)(5) A review of all medications the patient is currently using in order to identify any potential adverse effects and drug reactions, including ineffective drug therapy, significant side effects, significant drug interactions, duplicate drug therapy, and noncompliance with drug therapy. This Element is not met as evidenced by: Based on review of medical records (MR), observations, agency policy and procedure, and interviews with staff, it was determined the agency failed to ensure medications were reconciled in one of six MRs reviewed and three of four Home Visits (HV) conducted. This affected MR # 2, HV # 1, HV # 3, HV # 4, and had the potential to negatively affect all patients served by the agency. Findings include: Agency Policy: Monitoring Medications Policy Number: 10.008 Date Revised: 7/1/2024 Purpose: To provide a process to ensure continuous monitoring of medications in the patient’s home. Policy: A drug regimen review will be performed on all patients in conjunction with all comprehensive assessments. Additionally, all clinicians will participate in medication review and reconciliation throughout the episode... Procedure: 1a...Compare medication list to actual medications the patient is taking. 1b. Review all medications including over the counter (OTC) medications, vitamins, herbs and herbal products, creams and topical ointments... 3. HV # 3 was admitted to the agency on 8/2/24 and recertified from 1/29/25 to 3/29/25 with a primary diagnosis of Hypertensive Heart Disease with Heart Failure. A HV was conducted on 2/4/25 at 1:00 PM to observe care provided by EI # 2, Registered Nurse. During the HV, the CMR was compared to the medications the patient was currently taking. The following was observed: a. Lasix 40 mg tablets, take one tablet every other day, with a fill date of 1/13/25 . HV # 3’s caregiver (CG) stated he/she had been taking it for “a long time.” b. Olmesartan 40 mg tablets, take one tablet every morning, with a fill date of 11/25/24. HV # 3’s CG stated the patient had been taking it “at least two or three years.” c. Loperamide 15 milliliters daily, take only as needed (PRN) for diarrhea was on the CMR, but HV # 3’s CG stated he/she stopped taking it in October. An interview was conducted on 2/6/25 at 11:17 AM with EI # 1, who confirmed the staff failed to follow the policy for monitoring medications. 4. HV # 4 was admitted to the agency on 1/6/25 with a primary diagnosis of Hemiplegia and Hemiparesis That Occurs After a Cerebral Infarction Affecting the Right Side of the Body. A HV was conducted on 2/4/25 at 11:35 AM to observe care provided by EI # 3, Certified Occupational Therapy Assistant. During the HV, the CMR was compared to the medications the patient was currently taking. The following OTC medications were observed in the home and not on the CMR: a. Docusate Sodium 100mg, take one tablet daily. b. Flintstones Vitamins chewable tablets, chew one tablet daily. c. Multi-Enzyme Probiotic, take one tablet daily. d. Omega-3 500 mg tablets, take one tablet daily. e. Melatonin 10 mg tablets, take one at bedtime. f. Extra Strength Tylenol 500 mg tablets, take one tablet daily and PRN. An interview was conducted during the HV with HV # 4, who confirmed he/she had been taking the OTC medications “for a long time.” Additionally, Amlodipine 5 mg tablet, take one tablet daily, and Red Yeast Rice 600 mg capsule, take one capsule daily, were on the CMR but not in the home. An interview was conducted on 2/6/25 at 11:19 AM with EI # 1, who confirmed the staff failed to follow the policy for monitoring medications. 1. MR # 2 was admitted to the agency on 1/7/25 with a primary diagnosis of Pressure Ulcer of Other Site, Stage Three. Review of the physician order dated 1/21/25 revealed an order for right medial great toe. Cleanse with Dakins, apply Santyl, non stick dressing, secure with Kling and tape daily. Review of the physician order dated 1/27/25 revealed an order for right medial foot. Cleanse with Dakins, apply Alginate with Silver, conforming roll gauze, secure with tape. Review of the Client Medication Report (CMR) revealed no documentation of Dakins, Santyl and Alginate with Silver was on the CMR. An interview conducted on 2/6/25 at 11:29 AM with EI # 1, Executive Director (ED) confirmed the staff failed to reconcile the CMR. 2. HV # 1 was admitted to the agency on 1/20/25 with a primary diagnosis of Unilateral Primary Osteoarthritis of the Right Knee. A HV was conducted on 2/4/25 at 1:15 PM to observe EI # 5, Physical Therapist (PT) provide patient care. During the HV, the CMR was compared to the medications the patient was currently taking. The following was observed: a. Tizanidine 4 milligram (mg) tablet, take one tablet two times daily, was on the CMR. HV # 1 stated, “I stopped that medication about 4-5 weeks ago. It ran out and I did not get it refilled.” b. Vitamin C 500 mg tablet, take one daily, was on the CMR. HV # 1 stated, “I stopped that medication about 2 months ago, it caused stomach problems.” c. Simvastatin 40 mg tablet, take one daily, was not on the CMR but was observed in the home. HV # 1 stated, “I have been taking that medication for about 4-5 years.” An interview conducted on 2/6/25 at 11:22 AM with EI # 1 confirmed the staff failed to follow the policy for monitoring medications.”

    Rule G0536. Element-level.

The one inspection in the last three years
Inspections on record
DateVisitWhat the record says
Feb 6, 2025Recertification inspection1 deficiency cited

Is it certified?

  • Medicare-certified home health agency since Jan 13, 1993.
  • Ownership: proprietary (for profit).
  • No deficiency on record in the last three years.
Source:

CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR home health inspection reports. Released Oct 20, 2026. Updated monthly.

Who does the caring?

  • Offers nursing care, physical therapy, occupational therapy, speech pathology and medical social services.
  • Doesn’t offer home health aide services.
  • CMS doesn’t publish staffing levels for home health agencies.
Source:

CMS, Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

Who owns it?

  • The Health Care Authority of the City of Huntsville owns an unstated share directly since Oct 1, 2021.
  • 6 owners or officers are people: Philip Bentley (corporate officer); Clinton P Carter (corporate officer); John Carrier (corporate officer); John Carrier (managing employee (on the payroll)); Jeffrey Howard Samz (corporate officer); Jeffrey Howard Samz (managing employee (on the payroll)).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Home Health Agency All Owners and Home Health Agency Enrollments. Released Sep 29, 2026. Updated quarterly.

How do patients fare?

  • CMS rates its quality of patient care 3 of 5.
  • Patients rate it 5 of 5 in CMS’s patient survey (114 surveys completed): 93% rated it 9 or 10 out of 10, and 91% would definitely recommend it.
  • CMS compares it with the national rate: discharged to the community, better; potentially preventable hospital stays, the same; potentially preventable readmissions after discharge, the same.
Source:

CMS, Home Health Care Agencies and Home Health Patient Survey. Released Oct 21, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Quality of patient care ratingCMS star rating, 1 to 5 in half stars3 of 5
Patient survey ratingCMS star rating from its survey of the agency’s patients, 1 to 55 of 5
Discharged to the communityCMS’s risk-adjusted rate, compared with the national rate89.87% (better than the national rate)
Potentially preventable hospital staysCMS’s risk-adjusted rate, compared with the national rate11.07% (same as the national rate)
Potentially preventable readmissions after dischargeCMS’s risk-adjusted rate, compared with the national rate4.31% (same as the national rate)

How does it compare nearby?

  • Of the 8 agencies CMS’s data show serving patients in ZIP code 35768, where this agency’s office is, 8 have a quality of patient care rating; the middle one is 4 of 5, and this one is rated 3 of 5.
Source:

CMS, Home Health ZIP Codes and Home Health Care Agencies. Released Oct 21, 2026. Updated quarterly.

The 8 agencies CMS lists serving ZIP code 35768
PlaceQuality rating
Highlands Home Health This home health agency3
Alabama Department of Public Health Home Care3
Centerwell Home Health4.5
Alabama Homecare Fort Payne4
Medical Centers Homecare4
Amedisys Home Health of Fort Payne4.5
Aveanna Home Health4
Enhabit Home Health3.5

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for home health agencies, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • QCOR says some of its home health reports are accurate or available only through May 19, 2021, because of a systems migration.
  • Many home health agencies are inspected by a private accrediting organisation instead of the state, and QCOR’s home health file doesn’t appear to include those inspections: no inspection on record here doesn’t mean none took place.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 24, 2026.

From the agency

The public record above comes first. Anything the agency adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the agency will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the agency”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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