Hearth Record

Fmc Collierville

A dialysis facility in Collierville, Tennessee 38017

155 Crescent Drive, Collierville, Tennessee 38017. (901) 861-8041.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 28, 2026.

The last 24 months 4 deficiencies in 1 month of the last 36. Last cited Nov 2025. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

The last inspection on record was on Nov 20, 2025: a complaint inspection.

4 deficiencies cited in the last three years.

Source:

CMS, QCOR Dialysis Facility (ESRD) 2567 statements of deficiencies. Released Oct 28, 2026. Updated monthly.

When those deficiencies happened

4 deficiencies in 1 month of the last 36. Last cited Nov 2025. Most serious: Standard-level. The last 3 years, to Oct 30, 2026.

4 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR Dialysis Facility (ESRD) 2567 statements of deficiencies. Released Oct 28, 2026. Updated monthly.

Nov 19, 2025: standard inspection4 deficiencies
  • Ic - Wear Gloves/Hand Hygiene

    The inspectors’ words, 238 words

    “IC-WEAR GLOVES/HAND HYGIENE CFR(s): 494.30(a)(1) Wear disposable gloves when caring for the patient or touching the patient’s equipment at the dialysis station. Staff must remove gloves and wash hands between each patient or station. This Standard is not met as evidenced by: 46831 Based on policy review, observation and interview, the facility failed to ensure the hand hygiene policy to decrease the risk of infection was followed for 2 of 8 (CM and CCHT #1) staff observed providing patient care on the treatment floor. The findings included: 1. Review of the facility’s “Hand Hygiene” policy dated 11/6/2023 revealed, “...The purpose of the policy is to prevent transmission of pathogenic microorganisms to patients and staff through cross contamination...Caution Regarding Fingernails...Do not wear artificial fingernails, extenders or nail wraps when having direct contact with patients...Natural fingernail length shall be kept to ¼ inch or less...” 2. Observations on the treatment floor on 11/17/2025 from 8:50 AM until 2:30 PM, revealed CCHT #1 providing direct patient care. The CCHT’s fingernails were painted and over ¼ in length. 3. Observations on the treatment floor on 11/17/2025 and on 11/18/2025 revealed the CM providing direct patient care. The CM’s fingernails were painted and over ¼ inch in length. 4. During an interview on 11/19/2025 at 9:12 AM, the CM stated fingernails should be no longer than the end of the fingers to prevent infections. The CM continued and stated, “mine are too long.””

    Rule V0113. Standard-level.

  • Ic - Aseptic Techniques For Iv Meds

    The inspectors’ words, 285 words

    “IC-ASEPTIC TECHNIQUES FOR IV MEDS CFR(s): 494.30(b)(2) [The facility must-] (2) Ensure that clinical staff demonstrate compliance with current aseptic techniques when dispensing and administering intravenous medications from vials and ampules; and This Standard is not met as evidenced by: 46831 Based on policy review, observation and interview, the facility failed to ensure expired medications were not available for use in 2 of 2 (Medication Storage Cabinet and Medication Storage Refrigerator) medication storage areas observed. The findings included: 1. Review of the facility’s “Medication Preparation and Administration” policy dated 7/7/2025 revealed, “...When preparing medications, if the vial is not used immediately in its entirety, the nurse...must place the date and time the vial was opened on the medication label along with their initials. Note: to ensure all vials are properly marked, the nurse must never walk away from an opened multi-dose vial without writing the date and time the vial was opened...Label any open multi-dose vial that is not used immediately and store vial accordingly...Any open multi-dose vials must be discarded 28 days after opening or per manufacturer’s expiration date...” 2. Observations in the Medication Storage Cabinet on 11/17/2025 at 9:16 AM, revealed 2 open and unlabeled multi-dose vials of Heparin. During an interview on 11/17/2025 at 10:20 AM, the CM verified the open vials of Heparin were unlabeled. 3. Observations in the Medication Storage Refrigeration on 11/18/2025 at 2:06 PM, revealed 1 open and unlabeled multi-dose vial of Tuberculin Purified Protein Derivative (PPD) During an interview on 11/18/2025 2:07 PM, RN #1 confirmed the open vial of PPD was unlabeled. 4. During an interview on 11/19/2025 at 9:12 AM, the CM stated “every vial [multi-dose vial of medication] opened should be dated and initialed.””

    Rule V0143. Standard-level.

  • Pe - Safe, Functional, Comfortable Environment

    The inspectors’ words, 168 words

    “PE-SAFE/FUNCTIONAL/COMFORTABLE ENVIRONMENT CFR(s): 494.60 The dialysis facility must be designed, constructed, equipped, and maintained to provide dialysis patients, staff, and the public a safe, functional, and comfortable treatment environment. This Standard is not met as evidenced by: 46831 Based on policy review, observation, and interview, the facility failed to ensure medications were secured in a locked crash cart to protect patient safety. The findings included: 1. Review of the facility’s “Emergency Medications, Equipment and Supplies” dated 7/7/2025, revealed, “...An emergency cart, sometimes called ‘crash cart’ contains emergency equipment and medications for medical emergencies ...The emergency cart must be: Locked when not in use...” 2. Observations on the treatment floor on 11/17/2025 at 2:08 PM revealed the crash cart with the security bar in place; however, the lock had been removed. Medications were stored inside this area and were accessible to unauthorized individuals. 3. During an interview on 11/17/2025 at 2:38 PM, the CM verified that the crash cart should be locked at all times except when in use.”

    Rule V0401. Standard-level.

  • Achieve Adequate Clearance

    The inspectors’ words, 860 words

    “POC-ACHIEVE ADEQUATE CLEARANCE CFR(s): 494.90(a)(1) Achieve and sustain the prescribed dose of dialysis to meet a hemodialysis Kt/V of at least 1.2 and a peritoneal dialysis weekly Kt/V of at least 1.7 or meet an alternative equivalent professionally-accepted clinical practice standard for adequacy of dialysis. This Standard is not met as evidenced by: 46831 Based on policy review, medical record review and interview, the facility failed to ensure physician’s orders for BFR and/or DFR were followed for 3 of 7 (Patient #1, #3, and #7) sampled in-center hemodialysis patients, and failed to ensure physician’s orders for dialysate were followed for 1 (Random Patient #1) in-center hemodialysis patients observed on the treatment floor. The findings included: 1. Review of the facility’s “Patient Assessment and Monitoring” policy dated 5/1/2023 revealed, “...Check prescribed blood flow is being achieved or reason is documented in medical record if unable to meet prescribed blood flow...Check dialysate flow rate setting is correct, and the prescribed flow is being delivered...” Review of the facility’s “Pre-Treatment Safety Checks Procedure” dated 2/6/2023 revealed, “...Verify the following elements by two direct patient care staff members prior to treatment initiation...Prescribed dialyzer...Prescribed dialysate composition: Verify proper delivery of dialysis prescription: Machine is connected to an acid concentrate that matches prescription. Verify by matching label on valve panel or concentrate jug...The clinician initiating treatment must verify the prescribed set up matches the patient...Prescription Dialyzer...Dialysate composition...Dialysate flow rate...” 2. Medical record review for Patient #1 revealed an admission date of 7/9/2024 with diagnoses which included Hypertensive Chronic Kidney Disease and ESRD. Review of the physician’s orders dated 9/25/2025 and 11/6/2025 revealed a BFR of 400 and a DFR of 600. Review of the Treatment Sheet dated 10/25/2025 revealed the DFR was 800 from 9:17 AM until 12:17 PM. There was no documentation why the DFR was not delivered at the ordered rate of 600. There was no documentation the physician was notified. Review of the Treatment Sheet dated 11/4/2025 revealed the DFR was 800 from 12:07 PM until 12:41 PM. There was no documentation why the DFR was not delivered at the ordered rate of 600. There was no documentation the physician was notified. Review of the Treatment Sheet dated 11/6/2025 revealed the BFR was 350 from 10:23 AM until 11:48 PM. There was no documentation why the BFR was not delivered at the ordered rate of 400. There was no documentation the physician was notified. 3. Medical record review for Patient #3 revealed an admission date of 10/18/2024 with diagnoses which included Type II Diabetes Mellitus and ESRD. Review of the physician’s orders dated 9/20/2025, 11/6/2025, and 11/11/2025 revealed a BFR of 400 and a DFR of 800. Review of the Treatment Sheet dated 10/23/2025 revealed the BFR was 300 from 11:21 AM until 1:02 PM. There was no documentation why the BFR was not delivered at the ordered rate of 400. There was no documentation the physician was notified. Review of the Treatment Sheet dated 11/11/2025 revealed the BFR was 350 from 1:48 PM until 3:06 PM. There was no documentation why the BFR was not delivered at the ordered rate of 400. There was no documentation the physician was notified. Review of the Treatment Sheet dated 11/15/2025 revealed the BFR was 350 from 11:53 AM until 2:49 PM. There was no documentation why the BFR was not delivered at the ordered rate of 400. There was no documentation the physician was notified. 4. Medical record review for Patient #7 revealed an admission date of 1/24/2020 with diagnoses which included Hypertensive Chronic Kidney Disease and ESRD. Review of the physician’s orders dated 9/27/2025, 10/28/2025, and 11/11/2025 revealed a BFR of 400 and a DFR of 600. Review of the Treatment Sheet dated 10/21/2025 revealed the BFR was 350 from 11:06 AM until 2:37 PM. There was no documentation why the BFR was not delivered at the ordered rate of 400. There was no documentation the physician was notified. Review of the Treatment Sheet dated 11/1/2025 revealed the BFR was 350 from 12:29 PM until 2:30 PM. There was no documentation why the BFR was not delivered at the ordered rate of 400. There was no documentation the physician was notified. During an interview on 11/19/2025 at 9:12 AM, the CM stated staff should document the reason why they cannot meet the prescribed BFR and/or DFR during treatment and should also notify the physician. 5. Medical record review for RP #1 revealed an admission date of 9/21/2024 with diagnoses which included Type 1 Diabetes Mellitus and ESRD. Review of the physician’s orders dated 11/10/2025, revealed a Dialysate of 2.0 K, 3.0 Ca, 1.0 Mg, and 100 Dextrose (N2301). Observation on the treatment floor on 11/16/2025 at 2:02 PM, revealed RP #1 receiving a dialysate of 2.5 K, 3.0 Ca. There was no documentation why the dialysate was not delivered at the ordered prescription of 2.0 K, 3.0 Ca. There was no documentation the physician was notified. During an interview on 11/17/2025 at 2:56 PM, the CM stated the dialysate should have been at the prescribed rate, should always be checked prior to initiation of dialysis, and should never be changed without a MD order.”

    Rule V0544. Standard-level.

All 2 inspections in the last three years
Inspections on record
DateVisitWhat the record says
Nov 20, 2025Complaint inspectionNo deficiencies cited
Nov 19, 2025Standard inspection4 deficiencies cited

Is it certified?

  • Medicare-certified dialysis facility, certified or last recertified on Mar 23, 2005.
  • Run for profit.
  • No deficiency on record in the last three years.
  • Chain: Fresenius Medical Care.
Source:

CMS, Dialysis Facility - Listing by Facility. Released Jul 15, 2026. Updated quarterly.

CMS, QCOR Dialysis Facility (ESRD) 2567 statements of deficiencies. Released Oct 28, 2026. Updated monthly.

Has it been penalized?

  • CMS doesn’t publish fines or other penalties for dialysis facilities.
  • None of the deficiencies cited in the last three years came from an inspection that included a complaint investigation.
Source:

CMS, QCOR Dialysis Facility (ESRD) 2567 statements of deficiencies. Released Oct 28, 2026. Updated monthly.

What does it offer?

  • Offers in-center hemodialysis.
  • Doesn’t offer peritoneal dialysis, home hemodialysis training and a shift starting at 5 p.m. or later.
  • 12 dialysis stations.
  • CMS doesn’t publish staffing levels for dialysis facilities.
Source:

CMS, Dialysis Facility - Listing by Facility and Patient survey (ICH CAHPS) - Facility. Released Jul 15, 2026. Updated quarterly.

Who owns it?

  • Part of the Fresenius Medical Care chain, as CMS lists it.
  • CMS publishes no owners file for dialysis facilities, so no other owner is named.
Source:

CMS, Dialysis Facility - Listing by Facility. Released Jul 15, 2026. Updated quarterly.

How do patients fare?

  • CMS rates it 3 of 5 stars (Jan 1, 2021 to Dec 31, 2024).
  • Compared by CMS with what it expects for the facility’s patients: patient survival, as expected; hospital admissions, as expected; readmissions to hospital, as expected; blood transfusions, as expected; emergency department visits, as expected; emergency department visits within 30 days of a hospital stay, as expected; bloodstream infections, better than expected; patients dialysing through a fistula, as expected; patients on a kidney transplant waitlist, as expected.
  • CMS gives no : “Too few completed survey responses to report.”
Source:

CMS, Dialysis Facility - Listing by Facility and Patient survey (ICH CAHPS) - Facility. Released Jul 15, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Star ratingCMS’s star rating for dialysis facilities, 1 to 53 of 5
Patient survey ratingCMS star rating from its survey of the facility’s in-center hemodialysis patients (ICH CAHPS), 1 to 5Not rated

How does it compare nearby?

  • Of the 49 dialysis facilities CMS lists in Shelby County, 46 have a star rating from CMS: 16 rated 3 of 5, 17 rated 2 of 5, 13 rated 1 of 5.
  • CMS rates this one 3 of 5.
Source:

CMS, Dialysis Facility - Listing by Facility. Released Jul 15, 2026. Updated quarterly.

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for dialysis facilities, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • QCOR says it has no dialysis inspection reports after February 19, 2026, while it moves to a new system: a later inspection is not shown yet.
  • CMS doesn’t publish staffing levels for dialysis facilities.
  • CMS publishes no owners file for dialysis facilities: the chain it lists is the only owner named.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 30, 2026.

From the facility

The public record above comes first. Anything the facility adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the facility will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the facility”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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