Hearth Record

Herald Square Dialysis LLC

A dialysis facility in New Britain, Connecticut 06051

One Herald Square, Suite 100, New Britain, Connecticut 06051. (860) 223-4963.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 28, 2026.

The last 24 months 5 deficiencies in 1 month of the last 36. Last cited Jun 2024. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

The last inspection on record was on Jun 12, 2024: a standard inspection.

5 deficiencies cited in the last three years.

Source:

CMS, QCOR Dialysis Facility (ESRD) 2567 statements of deficiencies. Released Oct 28, 2026. Updated monthly.

When those deficiencies happened

5 deficiencies in 1 month of the last 36. Last cited Jun 2024. Most serious: Standard-level. The last 3 years, to Oct 30, 2026.

5 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR Dialysis Facility (ESRD) 2567 statements of deficiencies. Released Oct 28, 2026. Updated monthly.

Jun 12, 2024: standard inspection5 deficiencies
  • Ic - Clean, Disinfect Surfaces & Equipment/Written Protocols

    The inspectors’ words, 213 words

    “IC-DISINFECT SURFACES/EQUIP/WRITTEN PROTOCOL CFR(s): 494.30(a)(4)(ii) [The facility must demonstrate that it follows standard infection control precautions by implementing- (4) And maintaining procedures, in accordance with applicable State and local laws and accepted public health procedures, for the-] (ii) Cleaning and disinfection of contaminated surfaces, medical devices, and equipment. This Standard is not met as evidenced by: 44675 Based on observation, clinical record review, interview, and review of facility policy, the facility failed to clean and disinfect the hemodialysis station after hemodialysis treatment per facility policy. The finding included: Observation conducted on 6/11/24 at 10:47 AM identified Staff Person #1 was cleaning and disinfecting hemodialysis station #9 after a patient treatment. Staff Person #1 failed to clean and disinfect the sharps container attached to the right side of the hemodialysis machine. Staff Person #1 failed to place the hemodialysis chair supine during cleaning and disinfection of the hemodialysis chair. Review of the cleaning and disinfection of equipment, supplies and treatment area policy directed all routinely touched reusable equipment and surfaces in each patient’s treatment area must be disinfected after each patient’s treatment. This includes, but is not limited to the dialysis machine and chair. Dialysis chairs will be reclined, and all areas inspected and disinfected where blood could accumulate and not be readily noticed.”

    Rule V0122. Standard-level.

  • Pe - Building - Constructed/Maintained To Ensure Safety

    The inspectors’ words, 313 words

    “PE-BUILDING-CONSTRUCT/MAINTAIN FOR SAFETY CFR(s): 494.60(a) The building in which dialysis services are furnished must be constructed and maintained to ensure the safety of the patients, the staff and the public. This Standard is not met as evidenced by: 47640 Based on a documentation review on 06/10/24 at 11:00 AM, the facility failed to maintain a building that was constructed and maintained to ensure the safety of the patients, the staff and the public. The findings include the following: 1. During a documentation review, the surveyor was not provided with documentation from the Bio Medical Technician or the Facility Administrator (FA). The following are violations: a. The facility failed to provide documentation to indicate that there was a sensitivity test completed within the past two years as required by Section 14.4.5.3.2 of NFPA 72 and section 9.6.1.3 of the 2012 edition of the “Life Safety Code” standard. b. The facility failed to provide documentation to indicate that the fire department connections had been hydrostatically tested as required by table 5.1.1.2 of NFPA 25,” Standard for the Inspection, Testing, and Maintenance of Water-Based Fire Protection Systems”; i.e., there are records in sprinkler inspection reports of the fire department connection being hydrostatically tested. c. The facility failed to provide documentation to indicate that the fire dampers have been inspected in accordance with NFPA 90A,” Standard for the Installation of Air Conditioning and Ventilation Systems”, as required by the 2012 Edition of the “Life Safety Code”. d. The facility did not ensure that the generator was installed and maintained in accordance with NFPA 70 “National Electrical Code” and Section 8.3 of NFPA 110 “Standard for Emergency and Standby Power Systems” of the 2012 Edition of the NFPA 99 “Health Care Facility’s” as required by section 6.4.4.1.1.3. i.e., The facility failed to produce paperwork to indicate that a level 2 service was conducted within the past 12 months.”

    Rule V0402. Standard-level.

  • Assess B/P & Fluid Management Needs

    The inspectors’ words, 631 words

    “PA-ASSESS B/P, FLUID MANAGEMENT NEEDS CFR(s): 494.80(a)(2) The patient’s comprehensive assessment must include, but is not limited to, the following: Blood pressure, and fluid management needs. This Standard is not met as evidenced by: 44675 Based on a review of clinical records, interview, and policy review for one (1) of three (3) hemodialysis patients reviewed for blood fluid balance, (Patient #7), the facility failed to address an abnormal blood pressures post hemodialysis treatment. The findings include the following: 1. Patient #7 had diagnoses that included end stage renal disease. Patient #7’s physician’s orders included hemodialysis treatment three (3) times a week for three (3) hours and fifteen (15) minutes with a left upper arteriovenous graft (AVG), 2.0 K 2.5 Ca dialysate, 300 blood flow rate (BFR), 800 dialysate flow rate (DFR) and an Estimated Dry Weight (EDW) of 74.5 kilograms. Review of the annual plan of care dated 4/30/24 identified Patient #7 was stable. Patient #7’s blood pressure care plan identified the desired parameters for systolic blood pressure were below 160 and above 110 post dialysis. Review of Patient #7’s hemodialysis flowsheets identified the following: 1. On 5/20/24 Patient #7’s post treatment blood pressure sitting was 181/113 and standing was 194/114. The nursing assessment failed to identify if the physician was notified of Patient #7’s abnormal post treatment blood pressure and interventions (if any). 2. On 5/22/24 Patient #7’s post treatment blood pressure sitting was 166/109 and standing was 188/118. The nursing assessment failed to identify if the physician was notified of Patient #7’s abnormal post treatment blood pressure and interventions (if any). 3. On 5/27/24 Patient #7’s post treatment blood pressure sitting was 161/115 and standing was 197/123. The nursing assessment failed to identify if the physician was notified of Patient #7’s abnormal post treatment blood pressure and interventions (if any). 4. On 5/31/24 Patient #7’s post treatment blood pressure sitting was 199/83 and standing was 179/113. The nursing assessment failed to identify if the physician was notified of Patient #7’s abnormal post treatment blood pressure and interventions (if any). 5. On 6/3/24 Patient #7’s post treatment blood pressure sitting was 183/120 and standing was 156/101. The nursing assessment failed to identify if the physician was notified of Patient #7’s abnormal post treatment blood pressure and interventions (if any). 6. On 6/5/24 Patient #7’s post treatment sitting blood pressure was 187/106. There was no documented standing blood pressure. The nursing assessment failed to identify if the physician was notified of Patient #7’s abnormal post treatment blood pressure and interventions (if any). 7. On 6/10/24 Patient #7’s post treatment blood pressure sitting was 198/124 and standing was 186/108. The nursing assessment failed to identify if the physician was notified of Patient #7’s abnormal post treatment blood pressure and interventions (if any). Interview with MD #1 on 6/12/24 at 12:44 PM identified Patient #7 has a history of not being compliant with prescribed treatments including missing treatments and shortening treatments. He identified he would want to know if a patient’s blood pressure is elevated post treatment. He identified interventions that could be utilized for Patient #7 would be encouraging the patient to complete the full treatment, reschedule missed treatments and try to get fluid volume off as Patient #7’s blood pressures decrease with removal of fluid. Review of the charge nurse notification protocol identified to report to the charge nurse post treatment blood pressure systolic >160 and/or diastolic >100. It further directed to always report any complaints or unusual signs and symptoms to the nurse and document that the nurse was notified. Review of the patient assessment pre and post dialysis policy directed that the nurse responsible for the patient will be immediately notified whenever the patient’s vital signs are not within normal limits for that patient or reach any alert values.”

    Rule V0504. Standard-level.

  • Vascular Access - Monitor/Referrals

    The inspectors’ words, 446 words

    “POC-VASCULAR ACCESS-MONITOR/REFERRALS CFR(s): 494.90(a)(5) The interdisciplinary team must provide vascular access monitoring and appropriate, timely referrals to achieve and sustain vascular access. The hemodialysis patient must be evaluated for the appropriate vascular access type, taking into consideration co-morbid conditions, other risk factors, and whether the patient is a potential candidate for arteriovenous fistula placement. This Standard is not met as evidenced by: 44675 Based on a review of clinical records, interview, and policy review for one (1) of three (3) hemodialysis patients reviewed for access assessment (Patient #4), the facility failed to assess and document for signs and symptoms of infection and patency of a patient’s revised access per facility policy. The findings include the following: 1. Patient #4 was admitted to the facility with diagnoses that included end stage renal disease. Patient #4’s physician orders included hemodialysis treatment three (3) times a week for four(4) hours, 3.0 K 2.5 Ca dialysate, 400 blood flow rate (BFR), 500 dialysate flow rate (DFR) and an estimated dry weight (EDW) of 97.2 kg. Patient #4 had an arteriovenous fistula (AVF) placed 1/1/15. Nursing note dated 5/6/24 at 3:49 PM identified Patient #4 had recurrent bleeding from a non-healing wound on the AVF and the physician was notified. A referral was sent to the access center and Patient #4 was scheduled for an access revision on 5/6/24. Review of Patient #4’s access list identified a right internal jugular Central Venous Catheter (CVC) was placed on 5/7/24. Review of Patient #4’s hemodialysis treatment sheets dated 5/10/24, 5/13/24, 5/15/24, 5/17/24, 5/20/24, 5/22/24, 5/24/24 and 5/27/24 identified Patient #4’s CVC was being utilized for hemodialysis treatments. Patient #4’s AVF was listed on the flowsheets however, was not assessed for patency including checking for bruit and thrill and for signs and symptoms of infection. The nursing assessments failed to identify Patient #4’s AVF was assessed for patency. Review of the nursing notes from 5/10/24 - 5/17/24 failed to identify Patient #4’s AVF was assessed for patency (positive thrill and bruit present) and signs/symptoms of infection. Interview with the Charge Nurse on 6/12/24 at 12:45 PM identified when a patient has two accesses, they are listed on the flowsheet and the AVF needs to be checked in order for the AVF assessment to be generated (where you would document thrill and bruit). She identified it was a newer teammate who had worked with Patient #4 between 5/10/24 - 5/27/24 and did not check Patient #4’s AVF box to document patency. Review of the patient assessment: pre and post dialysis directed pre and post dialysis assessment will include, but not be limited to assessment of the access; patency, signs of infection and access care provided.”

    Rule V0550. Standard-level.

  • Md Resp - Ensure All Adhere To P&P

    The inspectors’ words, 940 words

    “MD RESP-ENSURE ALL ADHERE TO P&P CFR(s): 494.150(c)(2)(i) The medical director must- (2) Ensure that- (i) All policies and procedures relative to patient admissions, patient care, infection control, and safety are adhered to by all individuals who treat patients in the facility, including attending physicians and nonphysician providers; This Standard is not met as evidenced by: 44675 Based on observation, interview and review of facility policy for eight (8) of sixteen (16) Patients (Patient #2, #8, #9, #10, #11, #12, #13 and #14) the facility failed to ensure pre-drawn medications were appropriately labeled in accordance with facility policy, and for two (2) of two (2) Patients, (Patient #14 and #15), the facility failed to document administration and outcome of oxygen therapy. The finding included: 1. During the flash tour of the facility medication room on 6/10/24 at 9:30 AM the following medications dated 6/10/24 were drawn for second shift patients and failed to reflect initials of the staff member who drew the medications and the time drawn: a. Patient #2’s 1000 units of heparin bolus and lidocaine b. Patient #8’s 2 mg loperamide and 0.5 mcg calcitriol c. Patient #9’s 1000 units of heparin bolus d. Patient #10’s 2000 units of heparin bolus e. Patient #11’s 1000 units of heparin bolus f. Patient #12’s 1000 units of heparin bolus g. Patient #13’s 6000 units of heparin bolus h. Patient #14’s 10000 units of heparin bolus Review of the medication: handling, administration, storage and disposal policy directed any medication drawn up before the time it is to be administered shall be labeled with the date/time the medication was drawn up and the initials of the nurse who drew up the medication. 2. a. Patient #14 had diagnoses that included end stage renal disease. Patient #14’s physician orders included hemodialysis treatment three (3) times a week for three (3) hours and thirty (30) minutes with a right internal jugular central venous catheter (CVC), 2.0 K 2.0 Ca dialysate, 350 blood flow rate (BFR), 500 dialysate flow rate (DFR) and an estimated dry weight (EDW) of 86.5 kilograms (kg). Observation conducted on 6/11/24 at 12:00 PM of Station #14 Machine #6 identified Patient #14 receiving hemodialysis treatment with 2 liters of oxygen via nasal cannula. Review of Patient #14’s physician standing/initial orders dated 2/28/24 directed to administer oxygen 2 liters per minute via nasal cannula as needed for shortness of breath, hypotension and/or chest pain, and to notify the physician. Review of Patient #14’s hemodialysis flowsheet dated 6/11/24 identified Patient #14’s pre treatment assessment was performed at 11:00 AM and identified Patient #14 was not short of breath and failed to identify why Patient #14 was administered oxygen. Review of the medications given during dialysis failed to identify and order for oxygen and that oxygen was administered, the amount, the reason and outcome. The post assessment was performed at 2:15 PM and identified Patient #14 was not short of breath. The pre and post nursing assessment’s failed to identify why Patient #14 was administered oxygen, the outcome and if the physician was notified per standing orders. b. Patient #15 had diagnoses that included end stage renal disease. Patient #14’s physician orders included hemodialysis treatment three (3) times a week for three (3) hours with a left upper arm arteriovenous fistula (AVF), 2.0 K 2.5 Ca dialysate, 300 blood flow rate (BFR), 500 dialysate flow rate (DFR) and an estimated dry weight (EDW) of 91 kg. Observation conducted on 6/11/24 at 12:04 PM of Station #4 Machine #16 identified Patient #15 receiving hemodialysis treatment with two (2) liters of oxygen via nasal cannula. Review of Patient #15’s physician standing/initial orders dated 1/10/23 directed to administer oxygen two (2) liters per minute via nasal cannula as needed for shortness of breath, hypotension and/or chest pain and to notify the physician. Review of Patient #15’s hemodialysis flowsheet dated 6/11/24 identified Patient #15’s pre treatment assessment was performed at 10:25 AM and identified Patient #15 was short of breath and failed to identify why Patient #15 was administered oxygen. Review of the medications given during dialysis failed to identify and order for oxygen and that oxygen was administered, the amount, the reason and outcome. The post assessment was performed at 1:30 PM and identified Patient #15 was not short of breath. The pre and post nursing assessment’s failed to identify why Patient #15 was administered oxygen, the outcome and if the physician was notified per standing orders. Interview with the Clinical Manager on 6/12/24 at 11:00 PM identified oxygen is a medication, therefore needs a physician order, documentation of administration and outcome. She identified an in-service was initiated on 6/12/24 to educate staff that all medications, including oxygen, must be administered only with a physician’s order and justified as to why the medication is being administered, if a patient requires continuous oxygen, there must be a separate physician order to administer oxygen each treatment and justification for continuous oxygen, if oxygen is administered as an as needed order, if must only be given for the reason identified on the order (i.e. shortness of breath) and if the issue persists the physician must be notified, if the nurse completes the pre-treatment assessment and the patient does not complain of shortness of breath the as needed order for oxygen should not be administered and if the patient no longer requires oxygen, the physician must be notified for further evaluation. Although requested, the Clinical manager identified the facility does not have an oxygen policy and procedure. Review of the charge nurse notification protocol identified to report to the charge nurse pre, intra and post treatment complaints of shortness of breathe/dyspnea.”

    Rule V0715. Standard-level.

The one inspection in the last three years
Inspections on record
DateVisitWhat the record says
Jun 12, 2024Standard inspection5 deficiencies cited

Is it certified?

  • Medicare-certified dialysis facility, certified or last recertified on Oct 3, 2016.
  • Run for profit.
  • No deficiency on record in the last three years.
  • Chain: American Renal Associates.
Source:

CMS, Dialysis Facility - Listing by Facility. Released Jul 15, 2026. Updated quarterly.

CMS, QCOR Dialysis Facility (ESRD) 2567 statements of deficiencies. Released Oct 28, 2026. Updated monthly.

Has it been penalized?

  • CMS doesn’t publish fines or other penalties for dialysis facilities.
  • None of the deficiencies cited in the last three years came from an inspection that included a complaint investigation.
Source:

CMS, QCOR Dialysis Facility (ESRD) 2567 statements of deficiencies. Released Oct 28, 2026. Updated monthly.

What does it offer?

  • Offers in-center hemodialysis and peritoneal dialysis.
  • Doesn’t offer home hemodialysis training and a shift starting at 5 p.m. or later.
  • 19 dialysis stations.
  • CMS doesn’t publish staffing levels for dialysis facilities.
  • In CMS’s survey, patients rate its staff 5 of 5.
Source:

CMS, Dialysis Facility - Listing by Facility and Patient survey (ICH CAHPS) - Facility. Released Jul 15, 2026. Updated quarterly.

Who owns it?

  • Part of the American Renal Associates chain, as CMS lists it.
  • CMS publishes no owners file for dialysis facilities, so no other owner is named.
Source:

CMS, Dialysis Facility - Listing by Facility. Released Jul 15, 2026. Updated quarterly.

How do patients fare?

  • CMS rates it 5 of 5 stars (Jan 1, 2021 to Dec 31, 2024).
  • Compared by CMS with what it expects for the facility’s patients: patient survival, as expected; hospital admissions, as expected; readmissions to hospital, as expected; blood transfusions, as expected; emergency department visits, as expected; emergency department visits within 30 days of a hospital stay, as expected; bloodstream infections, better than expected; patients dialysing through a fistula, as expected; patients put on a kidney transplant waitlist in their first year of dialysis, as expected; patients on a kidney transplant waitlist, as expected.
  • Patients rate it 5 of 5 in CMS’s survey of in-center hemodialysis patients (43 interviews, Oct 18, 2024 to Jul 11, 2025): 84% rated the facility 9 or 10 out of 10.
Source:

CMS, Dialysis Facility - Listing by Facility and Patient survey (ICH CAHPS) - Facility. Released Jul 15, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Star ratingCMS’s star rating for dialysis facilities, 1 to 55 of 5
Patient survey ratingCMS star rating from its survey of the facility’s in-center hemodialysis patients (ICH CAHPS), 1 to 55 of 5

How does it compare nearby?

  • Of the 17 dialysis facilities CMS lists in Hartford County, 16 have a star rating from CMS: 1 rated 5 of 5, 5 rated 4 of 5, 8 rated 3 of 5, 2 rated 2 of 5.
  • CMS rates this one 5 of 5.
Source:

CMS, Dialysis Facility - Listing by Facility. Released Jul 15, 2026. Updated quarterly.

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for dialysis facilities, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • QCOR says it has no dialysis inspection reports after February 19, 2026, while it moves to a new system: a later inspection is not shown yet.
  • CMS doesn’t publish staffing levels for dialysis facilities.
  • CMS publishes no owners file for dialysis facilities: the chain it lists is the only owner named.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 30, 2026.

From the facility

The public record above comes first. Anything the facility adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the facility will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the facility”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

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