Hearth Record

Natural Steps Child Development Center

A child day center in Palmyra, Virginia 22963

64 Toby Way, Palmyra, Virginia 22963. (434) 589-5891.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 13 deficiencies in 5 months of the last 36. Last cited Mar 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

18 inspections on record, the latest on Mar 5, 2026.

13 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Oct 27, 2026. Updated weekly.

When those deficiencies happened

13 deficiencies in 5 months of the last 36. Last cited Mar 2026. The last 3 years, to Oct 27, 2026.

13 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Oct 27, 2026. Updated weekly.

Mar 5, 2026: subsidy health and safety inspection1 deficiency
  • Hazardous substances such as cleaning materials shall be kept in a locked place using a safe locking method that prevents access by children.

    “A can of disinfectant wipes with warning labels, ?Keep out of reach of children,? were unlocked in the four-year-old classroom, not within reach of children.”

    Rule 8VAC20-780-280-B.

Jul 29, 2025: inspection3 deficiencies
  • The center shall ensure that areas and equipment of the center, inside and outside, are maintained in a clean, safe and operable condition.

    “The exterior door to the playground had a bent locking plate. The bent piece of medal was accessible to children as they entered the playground.”

    Rule 8VAC20-780-270-A.

  • Children under 10 years of age shall always be within actual sight and sound supervision of staff.

    “During the inspection, a six-year-old was unsupervised walking from the school age classroom down the hall to the preschool classroom.”

    Rule 8VAC20-780-340-F.

  • For each group of children, the center shall maintain a written record of daily attendance that documents the arrival and departure of each child in care as it occurs.

    “At approximately 11:00 a.m. on 07/29/2025, in at least 5 of the 13 classrooms, the written attendance was not completed with any child present.”

    Rule 8VAC20-780-80-A.

Sep 4, 2024: subsidy health and safety inspection1 deficiency
  • 8VAC20-790-600-F

    “Based on a review of records and interview, the vendor failed to ensure that each staff complete the Virginia Annual Health and Safety Update Training annually as required. Evidence: The record of staff #2 contained documentation of the 2023 Health and Safety training dated 8/28/23. There was no documentation of the 2024 Health and Safety update training. Administration confirmed the 2024 training was not complete.”

    Rule 8VAC20-790-600-F.

Sep 4, 2024: inspection1 deficiency
  • 8VAC20-780-500-A

    “Based on observation, the center failed to ensure children and staff wash their hands with soap and running water after a diaper change. Evidence: In the Junipers 1 classroom staff was observed changing a diaper. After the diaper change the child’s and staff’s hands were not washed.”

    Rule 8VAC20-780-500-A.

Jun 18, 2024: inspection6 deficiencies
  • 22.1-289.011-F

    “Based on observation and interview, the center failed to ensure the findings of the most recent inspection were posted in the facility. Evidence: The findings of the most recent inspection conducted December 13, 2023 were not posted. The center had an acknowledgement form dated August 24, 2022 posted. Administration confirmed the most recent inspection was not posted.”

    Rule 22.1-289.011-F.

  • 22.1-289.035-A

    “Based on a review of staff records and interview, the center failed to obtain fingerprint checks, central registry search results and sworn disclosure statement every five years for all employees. Evidence: The record of staff #8, hired 2/15/19, did not contain documentation of a repeat fingerprint check, central registry check, or sworn disclosure statement. The fingerprint documentation in the record was dated 2/12/19, the central registry search was dated 3/27/19, and the sworn disclosure was dated 2/7/19. Administration confirmed the background checks were not repeated.”

    Rule 22.1-289.035-A.

  • 22.1-289.035-B-4

    The inspectors’ words, 107 words

    “Based on a review of records and interview the center failed to obtain results of a check of the out-of-state sex offender check prior to employment for each employee and did not request an out-of-state search of the child abuse and neglect registry or equivalent by the end of the 30th day of employment for each employee who has resided in any other state in the preceding five years. Evidence: The record of staff #9, hired 6/5/20, did not contain documentation of an out-of-state sex offender check and did not contain documentation of an out-of-state central registry check. Administration confirmed the checks were not in the record.”

    Rule 22.1-289.035-B-4.

  • 8VAC20-780-160-C

    “Based on a review of staff records, the center failed to obtain results of a follow-up tuberculosis screening at least every two years from the date of the first initial screening. Evidence: The most recent documentation of a tuberculosis screening in the record of staff #10 is dated 2.14.22.”

    Rule 8VAC20-780-160-C.

  • 8VAC20-780-270-A

    “Based on observation and interview, the center failed to ensure areas and equipment of the center, inside and outside, shall be maintained in a clean, safe, and operable condition. Evidence: In Junipers 2 there were several walls with chipped and peeling paint and approximately three holes in the walls. Administration confirmed there was chipped and peeling paint and holes in the wall.”

    Rule 8VAC20-780-270-A.

  • 8VAC20-780-280-B

    The inspectors’ words, 121 words

    “Repeat Violation Based on observation and interview, the center failed to ensure that hazardous substances were kept in a locked place using a safe locking method that prevents access by children. Evidence: 1. In the two year old class bathroom there was a bottle of Lysol on top of a locked cabinet. The label of the Lysol stated “keep out of reach of children” and “caution.” 2. The two doors to the staff kitchen area were open providing access to children. In the kitchen were several containers of laundry pods, 4 bottles of febreeze and bleach. Labels state “keep out of reach of children”, “caution”, and “warning.” 3. Administration confirmed the doors to the kitchen are left open and aren’t locked.”

    Rule 8VAC20-780-280-B.

Dec 13, 2023: inspection1 deficiency
  • 8VAC20-780-70

    “Based on a review of staff records and interview, the center failed to ensure that a staff record contained documentation to demonstrate that an individual possessed the education, certification, and experience required by the job position. Evidence: The record of staff #5 indicates the staff’s position is of program leader. The record of staff #5 did not contain documentation of a high school diploma or equivalent. Staff #6 confirmed that staff #5 is a program leader and that they did not have a copy of the diploma.”

    Rule 8VAC20-780-70.

Mar 7, 2023: inspection6 deficiencies
  • 8VAC20-770-60-C-2

    “Based on a review of staff records and interview on March 7, 2023, the center failed to ensure that each staff record contained a central registry finding within 30 days of employment. Evidence: The record of staff #4, hired August 25, 2022, contained documentation of a central registry finding dated November 21, 2022. Staff #1 acknowledged the central registry was late.”

    Rule 8VAC20-770-60-C-2.

  • 8VAC20-780-140-A

    “Based on a review of children’s records on March 7, 2023, the center failed to obtain documentation of a physical examination by or under the direction of a physician for each child before the child’s attendance or within one month after attendance. Evidence: The record of child #7, enrolled June 3, 2019, contained documentation of a physical exam dated August 27, 2019.”

    Rule 8VAC20-780-140-A.

  • 8VAC20-780-280-B

    The inspectors’ words, 143 words

    “Based on observation on March 7, 2023, the center failed to ensure that hazardous substances were kept in a locked place using a safe locking method that prevents access by children. Evidence: 1. In a two year old classroom there was a can of Barbasol on the teacher’s desk. The label on the Barbasol stated “keep out of reach of children” and “caution.” There was bleach water located on the diaper table. There was no diapering occurring. 2. In a four year old classroom there was air freshener in an unlocked box in the bathroom. The air freshener label stated “keep out of the reach of children” and “caution.” 3. In a three year old classroom there were two containers of liquid soap in an unlocked box in the bathroom. The soap label stated “keep out of the reach of children” and “caution.””

    Rule 8VAC20-780-280-B.

  • 8VAC20-780-40-E

    The inspectors’ words, 142 words

    “Based on observation, a review of records and interview on March 7, 2023, the licensee failed to ensure that the center’s activities, services, and facilities are maintained in compliance with the center’s own polices and procedures that are required by these standards. Evidence: 1. A review of the center’s medication policy states ?any and all medication shall be administered by MAT personnel. No one other than MAT personnel will be allowed to dispense medicine. Outdated medication will not be accepted nor administered.? 2. The Albuterol medication for child #2 was observed in the original box with an expiration date of September 2022. 3. Staff #1 confirmed the medication was administered on January 23, 2023. A review of the medication log showed the medication was administered on that date by staff #7. 4. Staff #1 confirmed that staff #7 is not MAT certified.”

    Rule 8VAC20-780-40-E.

  • 8VAC20-780-510-I

    “Based on staff interview and review of the medication log on March 7, 2023, the center failed to ensure that prescription medications that would normally be administered by a parent or guardian to a child provided the medication is administered by a staff member or an independent contractor who is MAT certified. Evidence: 1. A review of the medication log indicated that medication was administered on January 23, 2023 by staff #7 to child #2. 4. Staff #1 confirmed that staff #7 is not MAT certified.”

    Rule 8VAC20-780-510-I.

  • 8VAC20-780-550-P

    “Based on a review of records on March 7, 2023, the center failed to ensure that written records of children’s serious and minor injuries contained all the required information for one of three records reviewed. Evidence: 1. The incident report for child #3 did not contain documentation of the method of notifying the parents and the date and time the parent was notified of the incident.”

    Rule 8VAC20-780-550-P.

Aug 24, 2022: inspection2 deficiencies
  • 8VAC20-780-270-A

    The inspectors’ words, 96 words

    “Based on observation, the center did not ensure areas and equipment of the center, inside and outside, shall be maintained in a clean, safe and operable condition. Evidence: 1. The two year old classroom (Junipers 1), contained chipped and peeling paint on several walls in the room. One wall had a hole, big enough for a little finger to fit inside, which exposed drywall. 2. The two year old classroom (Junipers 2), contained chipped paint approximately 12’ long and 2” wide. 3. The four year old classroom (Sequoia 2), contained chipped paint approximately 4” in diameter.”

    Rule 8VAC20-780-270-A.

  • 8VAC20-780-340-H

    The inspectors’ words, 115 words

    “Based on observation and interview on August 24, 2022, the center failed to ensure when the outdoor activity area is not adjacent to the center, there shall be at least two staff members on the outdoor activity area whenever one or more children are present. Evidence: 1. Staff #1 was observed on a walk as the only staff, away from the center, with a group of 7 children aged fours year old. 2. Staff #2 confirmed the class was on a walk that goes through a neighborhood near the center and that staff #1 was the only staff with the children. Staff #2 stated the classes at the center typically go on a walk daily.”

    Rule 8VAC20-780-340-H.

All 18 visits on record
Visits on record
DateVisitWhat the record says
Mar 5, 2026Complaint inspectionNo violations cited
Mar 5, 2026Subsidy health and safety inspection1 violation cited
Jul 29, 2025Subsidy health and safety inspectionNo violations cited
Jul 29, 2025Inspection3 violations cited
Feb 10, 2025Subsidy health and safety inspectionNo violations cited
Feb 10, 2025InspectionNo violations cited
Sep 4, 2024Subsidy health and safety inspection1 violation cited
Sep 4, 2024Inspection1 violation cited
Jun 18, 2024Subsidy health and safety inspectionNo violations cited
Jun 18, 2024Inspection6 violations cited
Dec 13, 2023Subsidy health and safety inspectionNo violations cited
Dec 13, 2023Inspection1 violation cited
Mar 7, 2023Subsidy health and safety inspectionNo violations cited
Mar 7, 2023Inspection6 violations cited
Aug 24, 2022Subsidy health and safety inspectionNo violations cited
Aug 24, 2022Inspection2 violations cited
Feb 25, 2022Subsidy health and safety inspectionNo violations cited
Feb 25, 2022InspectionNo violations cited

Is it licensed?

  • Child Day Center: Two Year license, expires Mar 13, 2027.
  • A current subsidy provider.
  • Ages: 1 month - 12 years 11 months.
  • Capacity: 140 children.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Oct 27, 2026. Updated weekly.

Has Virginia acted against it?

  • 1 complaint inspection on record.
  • No complaint allegations published with findings.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 11 child care providers in Fluvanna County, the middle value for violations cited in the last three years was 10; this one had 13.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Oct 27, 2026. Updated weekly.

11 of the 11 in Fluvanna County, as the source lists them, same ZIP code first
PlaceViolations cited in the last three years
Child Connections Development Center, Inc.30
Mrs. Regina Christmas4
Effort Baptist Church0
Beautiful Gate Ministry, Inc.10
Natural Steps Child Development Center This child care provider13
The Light Academy Inc.0
Payne’s Precious Angels Christian Daycare Center4
Life’s Precious Angels Childcare Center Corp.19
Open Door Church3
Barbara JacksonNot given
Ms. Shawn Wells13
Antioch Baptist Church11

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 27, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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