Primrose School of West Carrollton
A licensed child care center in Carrollton, Texas 75010
4028 Nazarene Dr, Carrollton, Texas 75010. (972) 939-4475.
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The short answer
Record last released by Texas HHSC on Nov 5, 2026.
- 7 deficiencies cited in the last three years Middle in Denton County: 3
- 0 rated High by Texas, its most serious level
- 16 inspections on record
- 4-Star Texas Rising Star rating
Each figure’s source sits beside it, in its section below.
What these words mean5
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Texas’s risk levels
- Texas gives each child care deficiency a risk level, by how likely it is to harm a child: Low, Medium Low, Medium, Medium High or High. High is its most serious. Source: Texas Health and Human Services Commission, Child Care Regulation.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
7 deficiencies cited in the last three years
The middle of the 490 child care providers in Denton County had 3.
16 inspections on record. The latest, on Nov 2, 2026: no violation found.
Texas HHSC, deficiencies (non-compliance data) and inspections and investigations. Released Nov 5, 2026. Updated daily.
When those deficiencies happened
7 deficiencies in 4 months of the last 36. Last cited Sep 2026. Most serious: Medium High. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, in Texas’s words
Grouped by visit, newest first, with the risk level Texas gave it, from Low to High.
Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.
Sep 22, 2026: inspection1 deficiency
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Documentation of Fire Inspection
“There was no documentation of a recent fire inspection to review at the time of the inspection.”
May 20, 2026: report to the state1 deficiency
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Responsibilities of Caregivers - Interact positively with children
“According to the information gathered the caregiver did not interact with a child in a positive manner while trying to stop a child from using the playground equipment incorrectly.”
Oct 7, 2025: inspection4 deficiencies
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Safety Requirements for Cribs - Snug Fitting Sheets
“A sheet that fits snugly was not placed on the mattress in the crib.”
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Arrangement of Napping Equipment - Not Blocking Entrances or Exits
“A cot was blocking the exit door in the classroom.”
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Maintenance Procedures for Active Play - Hazards Removed or Repaired
“The chains on the swings are rusted and cracked.”
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Safety Requirements for Cribs - Label for Each Infant
“Two of the cribs were not labeled with the child name or number.”
Oct 21, 2024: inspection1 deficiency
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Written Feeding Instructions - Review and Update Every 30 Days
“There were no up to date written feeding instruction form completed for 7 children in the younger infant classroom.”
5 deficiencies older than three years
May 31, 2023: report to the state1 deficiency
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AP Background check results - Must receive notification prior to allowing subject to be present at your operation
“This standard was evaluated in regard to an investigation and a minimum standard violation was found. A staff member was allowed access to children without an eligible background.”
Nov 9, 2022: inspection4 deficiencies
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Required Admission Information - Emergency Contact
“Two out of ten records reviewed did not have a complete emergency contact information including an address and phone number for emergency contact.”
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Written Feeding Instructions - Review and Update Every 30 Days
“Infant feeding instructions were observed and have not been updated since September.”
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Children’s Records - Immunizations
“Four our of ten children’s records were not current on immunization documentation.”
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Required Personnel Records- Training Hours
“The training record was not available for review for a required staff member.”
All 19 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Nov 2, 2026 | Inspection | No violation found |
| Sep 22, 2026 | Inspection | 1 deficiency cited |
| Jun 18, 2026 | Inspection | No violation found |
| Jun 4, 2026 | Inspection | No violation found |
| May 22, 2026 | Inspection | No violation found |
| May 20, 2026 | Report to the state | 1 deficiency cited |
| Oct 21, 2025 | Inspection | No violation found |
| Oct 7, 2025 | Inspection | 4 deficiencies cited |
| Oct 21, 2024 | Inspection | 1 deficiency cited |
| Nov 1, 2023 | Inspection | No violation found |
| Jun 27, 2023 | Inspection | No violation found |
| Jun 2, 2023 | Inspection | No violation found |
| May 31, 2023 | Report to the state | 1 deficiency cited |
| May 26, 2023 | Inspection | No violation found |
| May 25, 2023 | Report to the state | Outcome pending |
| Nov 29, 2022 | Inspection | No violation found |
| Nov 9, 2022 | Inspection | 4 deficiencies cited |
| Feb 25, 2022 | Inspection | No violation found |
| Nov 22, 2021 | Inspection | No violation found |
Is it licensed?
- Licensed Center, permit issued Jun 13, 2007.
- Accepts state child care subsidies.
- Licensed for ages: Infant, Toddler, Pre-Kindergarten, School.
- Capacity: 202 children.
Texas HHSC, child care operations. Released Nov 5, 2026. Updated daily.
Has Texas acted against it?
- No corrective or adverse action by Texas on record.
- 3 reports to the state on record; Texas doesn’t publish whether they were A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency..
Texas HHSC, child care operations and inspections and investigations. Released Nov 5, 2026. Updated daily.
Who does the caring?
- Texas doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.
Who owns it?
- Texas’s open data doesn’t list owners.
How is it rated?
- Texas Rising Star: 4-Star (the highest of three levels).
Texas Workforce Commission, subsidy providers and Texas Rising Star. Released Nov 5, 2026. Updated daily.
How does it compare nearby?
- Among 490 child care providers in Denton County, the middle value for deficiencies cited in the last three years was 3; this one had 7.
Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.
| Place | Deficiencies, 3 years |
|---|---|
| Primrose School of West Carrollton This child care provider | 7 |
| Ridge Preschool | 3 |
| Sau Thi Duong | 41 |
| Rustin Preschool | 2 |
| Wisdom Academy | 8 |
| My Sprouts Academy Texas | 1 |
| Castle Montessori of Carrollton | 10 |
| Kids R Kids Castle Hills | 12 |
| Eqwa Scott | 1 |
| Small Steps Academy | 2 |
| New Song Sunshine Christian Academy | 3 |
| Brittney Sparks DBA Sparks Learning Center | 0 |
| Arabic Schoolhouse Academy | 0 |
What the record doesn’t say
- Texas doesn’t publish whether a complaint was substantiated.
- Texas rates some paperwork slips as High risk, so read what was actually cited.
- Texas doesn’t publish staffing levels or owners for individual providers.
Sources
-
Texas Health and Human Services Commission, Child care operations (bc5r-88dy).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
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Texas Health and Human Services Commission, Inspections and investigations (m5q4-3y3d).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
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Texas Health and Human Services Commission, Deficiencies (non-compliance data) (tqgd-mf4x).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
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Texas Workforce Commission, Subsidy providers and Texas Rising Star.
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. No licence stated.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Texas HHSC or Texas Workforce Commission. Texas’s own record is on its child care search. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.