New Heights Learning Zone
A licensed child care center in Lubbock, Texas 79424
11105 Milwaukee Ave, Lubbock, Texas 79424. (806) 790-3832.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Texas’s own record is on its child care search.
The short answer
Record last released by Texas HHSC on Nov 5, 2026.
- 16 deficiencies cited in the last three years Middle in Lubbock County: 1
- 1 rated High by Texas, its most serious level (needs attention)
- 16 inspections on record
- 2-Star Texas Rising Star rating
Each figure’s source sits beside it, in its section below.
What these words mean5
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Texas’s risk levels
- Texas gives each child care deficiency a risk level, by how likely it is to harm a child: Low, Medium Low, Medium, Medium High or High. High is its most serious. Source: Texas Health and Human Services Commission, Child Care Regulation.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
16 deficiencies cited in the last three years
The middle of the 149 child care providers in Lubbock County had 1.
16 inspections on record. The latest, on Sep 22, 2026: 3 deficiencies cited.
Rated High by Texas: Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months, at the inspection on Oct 10, 2025
Texas HHSC, deficiencies (non-compliance data) and inspections and investigations. Released Nov 5, 2026. Updated daily.
When those deficiencies happened
16 deficiencies in 6 months of the last 36. Last cited Sep 2026. Most serious: High. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, in Texas’s words
Grouped by visit, newest first, with the risk level Texas gave it, from Low to High.
Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.
Sep 22, 2026: inspection3 deficiencies
-
Maximum Group Size 13 or More Children
“During my walk through I observed with 2 caregivers and 12 infants in the class of Nursery 1. Ages were 2 month to 9 months.”
-
Annual Sanitation Inspection
“During walk through Sanitation inspection had not been done during annual inspection , and not done during follow up inspection.”
-
Required Records Maintained and Made Available - Safety Documentation for Emergency Drills, Fire Extinguishers, & Smoke Detectors
“During the inspection, records showed the operation did not have updated emergency practices compleated for multiple months.”
Sep 4, 2026: inspection1 deficiency
-
Required Records Maintained and Made Available - Safety Documentation for Emergency Drills, Fire Extinguishers, & Smoke Detectors
“During the inspection, records showed the operation did not have updated emergency practices compleated for multiple months.”
Nov 13, 2025: report to the state1 deficiency
-
AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
“During the investigation, it was determined that the staff was aware of a child receiving medical attention after sustaining an injury while in care but did not report to Child Care Regulation within two days of becoming notified.”
Oct 10, 2025: inspection3 deficiencies
-
Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
“The operation does not have a current Annual Fire Inspection. The lastAnnual Fire Inspection conducted was on 5/17/2024.”
-
Diaper Changing Equipment - Smooth, Non-absorbent, Easy to Clean Surface
“It was found during the inspection there was a classroom that had a diaper changing mat that had tears in the material causing the mat to be absorbent. This was corrected during the inspection by replacing the mat with a new mat.”
-
Documented Annual Training Area - 24 Hours Required
“1 out of 4 caregiver records reviewed did not have trainings Recognizing and preventing shaken baby syndrome and abusive head trauma, Understanding and using safe sleep practices and preventing sudden infant death syndrome (SIDS),and Understanding early childhood brain development for annual training year 2024-2025.”
Dec 3, 2024: inspection2 deficiencies
-
CPR Training and Recertification Adhere to Guidelines-skill based
“Follow up was conducted and it was found that 2 out of the 3 missing still did not have the hands on skill based training for CPR and has been employed more than 90 days.”
-
Required Personnel Records - Required Affidavit (Form 2912)
“1 out of 4 records reviewed was missing the Pre-Employment Affidavit.”
Nov 18, 2024: inspection5 deficiencies
-
CPR Training and Recertification Adhere to Guidelines-skill based
“3 out of 10 records reviewed did not have the hands on skill based training for CPR and has been employed more than 90 days.”
-
Immunization Records, Exceptions, and Exemptions Current
“2 out of 10 records reviewed did not have current immunization record on file.”
-
Reduction of child/caregiver naptime ratio by 50% allowed, If 13 or more children in care, children are 18 mo. or older and other standards met
“It was found that the operation reduced the number of caregivers in a classroom during naptime. This classroom was combined and had an infant in the classroom therefore this classroom was out of ratio. There were 18 children ranging from 17 months to 2 years old. Out of the 18 children in the room there was 1 child under the age of 18 months.”
-
Children’s Records - Admission Information
“1 out of 10 records reviewed was missing a child’s addmission form. 1 out of 10 records reviewed was missing the address for the Emergency Contact person. 1 out of 10 records reviewed was missing Emergency Medical Care information. 1 out of 10 records reveiwed was missing an Immunization Record.”
-
Required Personnel Records
“4 out of 10 records reviewed was missing the Pre-Employment Affadavit. 2 out of 10 records reviewed was missing the Notorized Affadavit.”
Dec 4, 2023: inspection1 deficiency
-
Requirement of Gas Leak Inspection
“It was found during the inspection that the last gas inspection was conducted on 6/25/2021.”
7 deficiencies older than three years
Dec 30, 2022: inspection5 deficiencies
-
AP Background ck determination - If provisionally eligible w/conditions or eligible w/conditions you must restrict duties per conditions/restrictions
“A caregiver was allowed to be alone with a group of children when the conditions of their background check stated that they cannot be alone with a child or group of children. Note- This was corrected during the inspection when a 2nd caregiver without conditions came into the classroom.”
-
Activities for Infants - Not in Restrictive Device for more than 15 Minutes
“During the inspection an infant was observed awake in a restrictive device and the caregver reported the child had been in the restrictive device awake for 30 minutes. This was corrected during the inspection when the caregiver removed the child from the restrictive device.”
-
Each Caregiver and the Director Must Have Current Training in pediatric first aid with rescue breathing and choking.
“The director did not have proof of current CPR/First Aid certification.”
-
Required Records Maintained and Made Available - Fire Inspection Report, Including Written Approval for Above/Below Ground Level Care
“During the inspection it was observed that the last fire inspection was conducted on 6/16/2021”
-
Written Feeding Instructions - Review and Update Every 30 Days
“One infant’s feeding instructions has not been updated since 5/01/2022.”
Jul 25, 2022: inspection2 deficiencies
-
Maintenance Procedures for Active Play - Monthly Maintenance Checklist
“The maintenance checklist is not current as the last one was conducted on 1/03/2022. During the inspection the operations CEO conducted and documented an inspection of the active play space and equipment.”
-
Documentation of Drills
“The fire drill is not current as the last one was conducted on 12/21/2021. A fire drill was conducted and documented during the inspection.”
All 19 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Sep 22, 2026 | Inspection | 3 deficiencies cited |
| Sep 4, 2026 | Inspection | 1 deficiency cited |
| Aug 14, 2026 | Inspection | No violation found |
| Aug 13, 2026 | Report to the state | No violation found |
| Nov 18, 2025 | Inspection | No violation found |
| Nov 13, 2025 | Report to the state | 1 deficiency cited |
| Oct 10, 2025 | Inspection | 3 deficiencies cited |
| Dec 3, 2024 | Inspection | 2 deficiencies cited |
| Nov 18, 2024 | Inspection | 5 deficiencies cited |
| Jun 4, 2024 | Inspection | No violation found |
| May 29, 2024 | Inspection | No violation found |
| Mar 22, 2024 | Inspection | No violation found |
| Dec 4, 2023 | Inspection | 1 deficiency cited |
| Jan 10, 2023 | Inspection | No violation found |
| Dec 30, 2022 | Inspection | 5 deficiencies cited |
| Jul 25, 2022 | Inspection | 2 deficiencies cited |
| May 16, 2022 | Inspection | No violation found |
| May 12, 2022 | Report to the state | No violation found |
| Jan 21, 2022 | Inspection | No violation found |
Is it licensed?
- Licensed Center, permit issued Feb 25, 2022.
- Accepts state child care subsidies.
- Licensed for ages: Infant, Toddler, Pre-Kindergarten, School.
- Capacity: 163 children.
Texas HHSC, child care operations. Released Nov 5, 2026. Updated daily.
Has Texas acted against it?
- No corrective or adverse action by Texas on record.
- 3 reports to the state on record; Texas doesn’t publish whether they were A complaint allegation the state investigated and found true: the evidence showed it more likely than not happened. Inconclusive means the evidence couldn’t show it either way. Neither inconclusive nor unsubstantiated proves it didn’t happen. Source: California Department of Social Services, complaint findings; each state’s licensing agency..
Texas HHSC, child care operations and inspections and investigations. Released Nov 5, 2026. Updated daily.
Who does the caring?
- Texas doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.
Who owns it?
- Texas’s open data doesn’t list owners.
How is it rated?
- Texas Rising Star: 2-Star (the first of three levels).
Texas Workforce Commission, subsidy providers and Texas Rising Star. Released Nov 5, 2026. Updated daily.
How does it compare nearby?
- Among 149 child care providers in Lubbock County, the middle value for deficiencies cited in the last three years was 1; this one had 16.
Texas HHSC, deficiencies (non-compliance data). Released Nov 5, 2026. Updated daily.
| Place | Deficiencies, 3 years |
|---|---|
| New Heights Learning Zone This child care provider | 16 |
| Ywcare at Preston Smith | 1 |
| Hope Lutheran School | 5 |
| Lakeridge United Methodist Church | 1 |
| Kappikare | 2 |
| Grow With Me Learning Academy Lubbock | 4 |
| Holy Spirit Parents Day Out & Preschool | 0 |
| Depot Express 2 | 0 |
| Depot Express 3 | 0 |
| Depot Express 4 | 0 |
| Ywcare at Cooper West Elementary | 0 |
| Tree House Children’s Academy - Frankford | 4 |
| Children’s Orchard Academy | 5 |
What the record doesn’t say
- Texas doesn’t publish whether a complaint was substantiated.
- Texas rates some paperwork slips as High risk, so read what was actually cited.
- Texas doesn’t publish staffing levels or owners for individual providers.
Sources
-
Texas Health and Human Services Commission, Child care operations (bc5r-88dy).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
-
Texas Health and Human Services Commission, Inspections and investigations (m5q4-3y3d).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
-
Texas Health and Human Services Commission, Deficiencies (non-compliance data) (tqgd-mf4x).
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Creative Commons 1.0 Universal (Public Domain Dedication).
-
Texas Workforce Commission, Subsidy providers and Texas Rising Star.
Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. No licence stated.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Texas HHSC or Texas Workforce Commission. Texas’s own record is on its child care search. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.